Problems that may occur during installation - who to contact ?

Different sorts of problems may occur during installation. Depending on the seriousness, they range from a simple unrecognized card problem - which won't necessarily stop the installation procedure - to the pure and simple crash (very rare !) which may be much more complicated to deal with. For each case, these are the correct steps to take:

• Different problems that may occur (non exhaustive list ;-) ):
  • You can't start the installation procedure.
  • Your network card is not recognized during a FTP or a NFS installation.
  • Unseen Linux-Mandrake system (CD-ROM, FTP, NFS, hard disk or SMB installation).
  • The procedure stops during the installation of packages.
  • You are unable to set up your video card.
  • You are unable to set up your network card/unrecognized by the system.
  • You are unable to set up your printer.
  • You are unable to create your LILO boot floppy.
  • You are unable to install LILO.
  • Once your system is installed, you can start your linux system (for example with the LILO boot floppy) but you're having module problems (for example: iso9960 filesystem is not supported and you can't mount your CD-ROM drive).
  • You are not able to boot your old operating system.
  • The installation procedure stops with a SIGSEGV (11) signal or a SIGBUS (7) signal.
• What can you do in case of a persistent problem ?
  • Details of the problem.
  • Contacting the Mandrake installation technical support.
  • Then wait...