Labels:text | screenshot | circle | poster OCR: ONLINE SUPPORT ON THE RISE 17% 2 1 6 830% 1995 Online or Electronic Person to Person via Phone 2 26% 1997 74% SOURCE: DATAQUEST INC. That Certain Someone. Customers still prefer to talk to a hu- man for support issues, but more are going online to get answers. This number will increase as electronic services improve.
