Labels:text | screenshot | font | diagram | parallel | line OCR: Total time Time on hold 20 $2:23 1:12 10 4:37 4:48 Time in minutes Merise Tech Data Menus: Hand-offs: Times on hold 2. Time to tech: 2:23 1:12 Time to solve: 00:57 2:52 Figure 3: VARs #4 and #5 gathered these results.