Labels:text | screenshot | parallel | diagram | rectangle | font | number | yellow OCR: Backup system locked 30 Total time 25- Time on hold 20 17:20 15 14:39 10 Time in minutes C Palindrome Menus: 3 Handoffs: Times on hold: Time to tech: 14:38 Time to solve: 2:41 Figure 5: The solution worked, but the problem remains a mystery.