Labels:text | screenshot | parallel | diagram | number | font | rectangle OCR: Lost network access after ENS install on NetWare 30 Total time 25 Tinse on hold 20- 15 10:39 10 Time In minutes 5 4:05 0 Novell Banyan Menus 3 called back Handoffs: called back Times on hold: 1 called back Time to tech: 4:22 called back Time to solve: 6:17 4:05 Figure 4: An ENS/Nel Ware problem was fairly easy to solve.