Labels:text | screenshot | diagram | rectangle | parallel | number OCR: A 100VG-AnyLAN card that wasn't functioning properly 30 Total time 25- Time on hold 20 15 14:33 10:35 10 1:45 Time in minutes 6:25 Hewlett-Packard Novell Menus: 5 3 Handoffs: 1 Times on hold: 3 2 Time to lech: 2:50 1:28 Time to solve: 7:16 13:04 Figure 2: Each company offered a different solution.
