Labels:text | screenshot | display | rectangle | line | parallel OCR: OVERALL VENDOR RANKING Hewlett-Packard 4.0 WordPerfect 4.0 Compaq 3.9 Apple 03 .5 IBM 3.0 Dell 3.0 Company Lotus 3.0 Microsoft 130 Novell 3.0 2 3 5 Score FIGURE 2: Respondents' overall satisfaction with each vendor's technical support, ranked on an unweighted ("one response/one vole" basis]. Five is the highest possible score; ! is the lowest.
