Labels:text | screenshot | rectangle | parallel OCR: WEIGHTED OVERALL VENDOR RANKING Hewlett-Packard Compaq 14.2 IBM 3.6 Microsoft 3.6 WordPerfect 3.3 Apple 3.2 Company Novell Lotus 2.8 Dell 22.7 2 3 5 Score FIGURE 1: Respondents' overall satisfaction with each vendor's technical support was weighted based on "experience." Five is the highest possible score; 1 is the lowest.
