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Text File  |  1995-09-12  |  777b  |  34 lines
  1.       1. Introducing coaching
  2.  
  3.           ò What is coaching?
  4.           ò When should you coach?
  5.           ò Outcomes of effective coaching
  6.  
  7.       2. Your role as coach
  8.  
  9.           ò What is a performance problem?
  10.           ò Analyzing a performance problem
  11.  
  12.       3. Your coaching interaction
  13.  
  14.           ò Planning and opening the session
  15.           ò Helping the learner
  16.           ò Exchanging views
  17.           ò Follow up and closing
  18.  
  19.       4. Coaching behaviors
  20.  
  21.           ò Non-supportive behavior
  22.           ò Supportive behavior
  23.  
  24.       5. Questioning techniques
  25.  
  26.           ò Open and closed probes
  27.           ò Other techniques
  28.  
  29.       6. Feedback
  30.  
  31.           ò Positive feedback
  32.           ò Corrective feedback
  33.  
  34.       7. What was it all about?