ocr: Start No- Receive request Were desktop Test for change files/registnes desktop changed? Yes No- No- No- All Document files Test Does vendor components, and changed passed? have fixes? such as applications Yes Yes Yes install docs and software, Sign and Document received? turn and over to send to Take "before" requestor requestor snapshot of as failed test desktop Document lab desktop certification Install application tos specification Take "after" snapshot of desktop Document all files and record in application file database Document all files and record