CD Actual 24/CDACTUAL24.iso/SHARE/os2/eftp50/DISTRIB/FTP/eftp.hlp

OS/2 Help File | 1998-04-23 | 35.6 KB | 767 lines

ΓòÉΓòÉΓòÉ 1. Introduction ΓòÉΓòÉΓòÉ

EmTec FTP

Copyright (C) 1994-1998 EmTec Innovative Software

All rights reserved.

www.emtec.com/ens/index.html


ΓòÉΓòÉΓòÉ 1.1. System Requirements ΓòÉΓòÉΓòÉ

EmTec FTP requires OS/2 Warp 3.0, OS/2 2.x with IBM TCP/IP 2.0 or FTP
Software's PC/TCP for OS/2 1.3.

To use these applications effectively, it is also recommended that your system
be equipped with a 486 processor or Pentium running at 33Mhz or faster, and
that it has at least 4Mb of free disk space.


ΓòÉΓòÉΓòÉ 1.2. Credits ΓòÉΓòÉΓòÉ

I would like to thank all of the people who helped beta test this release and
made suggestions which made it better.  A few of you deserve special credit for
you persistence in using the buggy betas and reporting the problems you saw.

Larry Salomon

Ken Hildabolt

Bob Lockie

Tim McGinn

David Boniuk

Gerhard Hahn

All members of the beta testing team

All of you have helped create a much better product.


ΓòÉΓòÉΓòÉ 1.3. Known Bugs/Problems ΓòÉΓòÉΓòÉ

o Generally tends to 3175 if connections are unavailable (messages not loaded,
  server down, PPP connection broken)

o Lack of codepage support for Scandinavian and other international characters

If you encounter additional program errors or bugs, please contact the author
(see contacting EmTec )


ΓòÉΓòÉΓòÉ 1.4. How do I...? ΓòÉΓòÉΓòÉ

This section describes the basic practices and procedures common to all EmTec
applications.  It also offers answers to some frequently asked questions
regarding EmTec FTP.


ΓòÉΓòÉΓòÉ 1.5. Change Fonts and Colors within Applications ΓòÉΓòÉΓòÉ

To change the font in most windows in EmTec applications, open the OS/2 System
Setup group and select the Font Palette.  Then using the right mouse button,
drag the desired font from the palette and drop it on the desired window.

To change the background color of most application windows, you can open the
color palette and using the right mouse button, drag the desired color from the
palette and drop it on the desired window.

To change the foreground (text) color of most application windows, repeat the
step above, but this time, press and hold the "Ctrl" on the keyboard while
performing the drag-and-drop operation.


ΓòÉΓòÉΓòÉ 1.6. Resetting Colors to System Default ΓòÉΓòÉΓòÉ

If you want to reset the window colors in an application to the default colors
you use in your operating system, just delete the INI file in the directory
where the application resides (eg. c:\ens\ftp\ftp.ini).


ΓòÉΓòÉΓòÉ 1.7. Create a Debugging Log File ΓòÉΓòÉΓòÉ

All EmTec applications, support the generation of a debugging file.  Run the
application, but specify the "-l" command-line option.  This creates a .log
file with the same name as the application you are running.  If you are
experiencing problems with a EmTec application and you want to report these
problems to EmTec, always create a log file file and e-mail it to us, with your
problem report.


ΓòÉΓòÉΓòÉ 2. FTP ΓòÉΓòÉΓòÉ


                             EmTec FTP for OS/2 v5.0

                           Copyright (c) 1994-1998 by

                            EmTec Innovative Software

               Introduction to FTP
               Getting up and running
               FTP Control Panel Toolbar
               Registration
               Contacting EmTec


ΓòÉΓòÉΓòÉ 2.1. Registration ΓòÉΓòÉΓòÉ

Information about registering EmTec FTP can be found in readmev5.txt file in
the directory where EmTec FTP is installed or in "EmTec FTP v5.0 Information"
object in Network Suite Folder.

If you have the registration key for EmTec FTP, you can register the FTP via
the File/Register FTP menu item in EmTec FTP Control Panel.

Regarding orders, pricing, discounts and customer support please contact BMT
Micro.


ΓòÉΓòÉΓòÉ 2.2. Introduction to FTP ΓòÉΓòÉΓòÉ

EmTec FTP is a multi-threaded 32-bit OS/2 application which can interact with
servers to read and write files using File Transfer Protocol (FTP)

The program provides capabilities to receive and send ASCII or binary files,
and connects to most types of servers.  File and directory transfers can be
performed using simple drag-and-drop selection.


ΓòÉΓòÉΓòÉ 2.3. Getting a Quick Start ΓòÉΓòÉΓòÉ

This section will guide you through a quick start of EmTec FTP.  If you want to
read more detailed information, please refer to the section concerning FTP
Windows


ΓòÉΓòÉΓòÉ 2.3.1. Getting up and running ΓòÉΓòÉΓòÉ

To start FTP, you can double click on the FTP Workplace Shell Object for the
program, created in the EmTec folder during the installation.

Alternatively, from a command window, you may change directories to the EmTec
BIN directory and type "FTP<Enter>".  When the program starts, it will
automatically display the server phonebook, which will initially be empty.

The first time you run the program, you will need to set your preferences in
the configuration notebook, so close the phonebook for the time being.  From
the main control panel window select the option to configure FTP.  Enter the
required data in the configuration notebook and close it.

Now you can add a server to the phonebook.  From the main control panel, select
the "connect" option.  When the phonebook appears, press the "Add" button and
fill in the description, address and login information for the desired FTP
server.  Press "OK" when this information has been correctly entered.

When you are ready to connect to the server, press the "Connect" button. This
will display the connection window, which is divided in half.  The left half of
the window display file information about your computer.  The right window,
after a period of time, will display file information from the server.

You can change directories in either window by double clicking of the desired
directory name from the list.  Once you have set both file windows as desired,
you can download a file or a directory from the server by right-clicking on the
file or the directory and holding that mouse button down.  Now drag the mouse
pointer to the left window and release the right mouse button.  You will see
the transfer indicator at the bottom of the connection window begin to move,
indicating that the file or directory is being transferred.

You can also select multiple files or directories for transfer.


ΓòÉΓòÉΓòÉ 2.4. Command-line Arguments ΓòÉΓòÉΓòÉ

There are several command-line parameters recognized by FTP.


ΓòÉΓòÉΓòÉ 2.4.1. Configuring a different server (-s) ΓòÉΓòÉΓòÉ

The -s option permits you to specify the server on the command line be entering
a string such as "-sserver.here.com".  You can also omit the -s and simply
specify the server name to make a specific server connection.


ΓòÉΓòÉΓòÉ 2.4.2. Creating a debugging log (-l) ΓòÉΓòÉΓòÉ

The -l option enables debug data logging.  The log file is used when reporting
software bugs to EmTec.  If you experience a crash, rerun FTP with the -l
option specified and attempt to reproduce the crash.  If you can, send the
created FTP.LOG file to EmTec along with a description of the problem.  You
should not use the option during normal use as it degrades performance
slightly.


ΓòÉΓòÉΓòÉ 2.5. FTP Windows ΓòÉΓòÉΓòÉ

 This sections details the various windows you will use to access data using
the FTP client program.


ΓòÉΓòÉΓòÉ 2.5.1. The FTP Control Panel ΓòÉΓòÉΓòÉ

The FTP Control Panel is the main control center for FTP.  From here you can
display the server phonebook, the invoke configuration notebook or exit the
program.


ΓòÉΓòÉΓòÉ 2.5.1.1. FTP Control Panel Toolbar ΓòÉΓòÉΓòÉ

               Connects FTP to another server - leaves all other connections
               intact.
               Opens the configuration notebook
               Display context sensitive help


ΓòÉΓòÉΓòÉ 2.5.1.2. Select FTP Server Window ΓòÉΓòÉΓòÉ

 Choose the server you wish to connect to or configure a FTP server.

 Buttons at bottom of the window are:

Add            Add a server to the servers list.
Edit           Edit an existing server configuration.
Remove         Remove the selected server from the servers list.
Help           Display context sensitive help.
Cancel         Close the Select FTP Server window.
Connect        Connect to the selected server.

Connect To entry field shows currently selected server. You can change type of
remote server by selecting appropriate type from Type list box. It is possible
to enable or disable login throught firewall by checking Login throught
firewall check box.


ΓòÉΓòÉΓòÉ 2.5.2. The Configuration Notebook ΓòÉΓòÉΓòÉ

FTP uses a CUA compliant notebook control for all of its configuration. The
first time you run FTP, you will need to display the configuration notebook to
set up the program to suit your needs.

The notebook contains two pages for configuration information.  These are
listed below:

General
    Contains the configuration for the user settings of the program. This
    includes such information as your e-mail address, display sorting
    characteristics, etc.

Firewall
    Contains the configuration for any proxy (firewall) server that may be in
    place at your site.


ΓòÉΓòÉΓòÉ 2.5.2.1. General Configuration ΓòÉΓòÉΓòÉ

Here are descriptions of available options:

Query local file deletes
    Clicking this option forces FTP to prompt you when local files or
    directories are about to be deleted.
    It is recommended to leave the option checked.

Query remote file deletes
    Clicking this option forces FTP to prompt you when remote files are about
    to be deleted

Always maintain connection
    Clicking this option forces the server to remain connected until manually
    disconnected.  Most servers will automatically disconnect if your
    connection is left idle for a period of time.  This option prevents this
    from occurring.

    Note:  It is done by sending NOOP ftp command to remote server every 60
           seconds. Some servers consider NOOP command as an idle command and
           close connection after a period of time.

Save Real File Names
    Clicking this option forces Emtec FTP to save real names of downloaded
    files in the 'realname.___' file if the remote name was converted in order
    to store it on the local file system. For example the convertion happens
    when you download files from an Unix ftp server, where file names can be up
    to 512 symbols length, to a local drive with FAT file system, where file
    names can have only 8 symbols length. The 'realname.___' file consists of
    lines like the one below.

    local.file.name=remote.file.name

    Example of 'realname.___':

    freebsd.mar=freebsd.core.markers

Display FTP connection console
    This option controls the presence of the console window which accompanies
    the connection window.  Click it on to enable the console window. This
    option will take the next time a server window is opened.

Local file overwrite warning
    Enabling this option forces FTP to warn you if you are about to overwrite
    an existing local file.

Audible tone when transfer complete
    Enabling this option instructs FTP to issue a three level audible tone when
    all of the current file transfers (uploads or downloads) have been
    completed.

Keep FAT File Names Upper Case
    Enabling this option instructs Emtec FTP to keep FAT file names upper case
    when the files are uploaded to a remote. Disabling this option forces Emtec
    FTP to convert FAT file names to lower case.

Keep download timestamp
    This option controls the timestamp applied to downloaded files.  If set,
    the timestamp the of original server file is applied.  If this option is
    not selected, the downloaded file's timestamp will be based on the current
    system time.

Connection window toolbar
    This option controls the presence of a toolbar in the connection window(s)

Document window toolbar
    This option controls the presence of a toolbar in the document window(s)

E-Mail address
    Fill this field with your e-mail address.  This data is used as a password
    when you log into a server anonymously. If the field is not filled then
    'eftp@' will be used as the anonymous password.

Default local directory
    Fill this field with the local directory the program default to if you have
    not specifically set one for a phonebook entry.

Sorting
    This panel controls the sort order of the local and remote windows.

    Note:  Some servers do not publish date information.  In these cases no
           date sorting will occur.

Default File View
    This panel controls the default view used for file display windows. You
    have the option of displaying a detail view or simply the icons and
    filenames. Also, this panel gives you the option of using large or small
    icons for the display.


ΓòÉΓòÉΓòÉ 2.5.2.2. Firewall Configuration ΓòÉΓòÉΓòÉ

Firewall Configuration
    If you need to connect to an FTP server through a firewall (proxy host),
    you should enter the address, username and password of the firewall server
    in the Firewall Configuration Notebook page.

    To enable logging to a remote server through the specified firewall, you
    must have the "Enable firewall login" option selected for each required
    server entry in the FTP phone book.

Passive Mode
    The Use passive mode checkbox in the Firewall Configuration Notebook page
    sets default mode for FTP connections.
    Passive mode means that remote server will not establish data connection to
    your machine by itself; only your machine will establish connections.
    The passive mode allows to work with a firewall, gateway or a system that
    utilizes IP masquerading.


ΓòÉΓòÉΓòÉ 2.5.3. The FTP Server Phonebook ΓòÉΓòÉΓòÉ

This section describes how to setup and use FTP Server Phonebook.

The Server phonebook pops up any time the connection button is pressed (or the
associated main menu option is selected), or at program startup if you haven't
specified a server on the command line.

The phonebook contains a list at the top of the screen and a single-line edit
control below.  As items are selected in the list, the associated Internet
address will be displayed in the "Connect To" edit line.


ΓòÉΓòÉΓòÉ 2.5.3.1. Connecting to a server not in the FTP phonebook ΓòÉΓòÉΓòÉ

Servers do not have to be listed in the server phonebook in order to make a
connection to them.  The bottom portion on the phonebook window contains three
user configurable controls.

The text in the "Connect To" edit line can be selected and overwritten
specifying the desired server address.  If you have defined a firewall server
and it is required for the connection, click the "Enable firewall login"
option.

You can also configure the type of server if you know it.  This is important
particularly for connections through a firewall server.  If you do not know
what type of server you are connecting to, leave the setting at the "Auto
Detect" default.

Pressing the "Connect" button will then initiate a connection to the specified
server.  Once the connection is made, the login dialog is displayed, prompting
you to enter a username and password, as well as option local and remote
directories.


ΓòÉΓòÉΓòÉ 2.5.3.2. Adding new servers to the FTP phonebook ΓòÉΓòÉΓòÉ

New servers can be added to the server phonebook by pressing "Add" button. This
will cause FTP to display a server creation dialog so you can enter the
information for the new server.

You must enter a server name string and server address, but the remaining
information is optional.  You can specify a login ID and password which will be
used to log you into this server.  The password will displayed as "*" character
for security reasons.

The "server type" drop down list permits you to configure the type of server.
Auto Detect, the default, will work for most applications.  However, if you are
required to connect through a firewall server, you should set this field
correctly.

You can also specify local and remote directories to be set after a connection
is established.  These fields help speed up login operations - If there is a
particular directory on you PC that you would like to use for storing
downloads, or directory on the remote server which you use frequently, you can
enter these directories into the local and remote directory fields.  If you do
not specify a remote directory, you will be placed in the default directory
specified by the server when you log in.  If you do not specify a local
directory, FTP will use the current drive\directory.

If you are required to log into remote servers through a firewall, you can
click the "Enable firewall login" option to perform this additional step.  You
must also configure the Firewall server information in the configuration
notebook before this operation will be performed.

If you need Login Dialog to be displayed every time you are logging to this
server, check the Show Login dialog for the server checkbox.
The dialog allow you to change user name, password, account, remote/local
directories and connection mode for current connection.


ΓòÉΓòÉΓòÉ 2.5.3.3. Editing servers in the FTP phonebook ΓòÉΓòÉΓòÉ

Server phonebook entries can be edited or modified by selecting the desired
server from the phone list, and then click the right mouse button. This will
display the server information dialog and permit you to edit any field.

If you change the server name field, the entry will be cloned (i.e. a new
server entry will be added to the phonebook).  This is handy for quickly adding
new server entries based on one currently in the phonebook.


ΓòÉΓòÉΓòÉ 2.5.3.4. Removing servers from the FTP phonebook ΓòÉΓòÉΓòÉ

A server can be removed from the phonebook by selecting it from the list and
then pressing the "Remove" button.  This eliminates it from the list
immediately and updates the server data file maintained by FTP.


ΓòÉΓòÉΓòÉ 2.5.4. Refused Connections and Ring Again Window ΓòÉΓòÉΓòÉ

From time to time a server may become too busy.  Typically the server will
refuse any attempted connections.

EmTec FTP will display a dialog box informing you that it is unable reach the
server you selected.  This dialog box gives you the option to keep trying to
connect until the connection is made.

This "ring again" feature is useful for getting a connection to busy servers.
If you have the console window enabled, you will be able to see the connections
being attempted.

If after several attempts a connection is impossible, this dialog will be
displayed again giving you the option to keep trying or to abort the attempt.

Pressing OK button will close the connection.

Note:  The Ring Again feature may be erratic is a connection is made through a
firewall server.


ΓòÉΓòÉΓòÉ 2.5.5. The Login Window ΓòÉΓòÉΓòÉ

Enter the desired username and password, or right-click in the "Username" field
or leave the Username and Password fields blank to log in anonymously.

Enter the desired remote and local directories used for the connection.

Set connection mode for the connection by checking the 'Use passive mode'
checkbox.


ΓòÉΓòÉΓòÉ 2.5.6. The Connection Window ΓòÉΓòÉΓòÉ

The connection window is displayed when a new server connection is performed.
It is actually a collection of smaller child windows, primarily, the local and
remote transfer windows, a toolbar.

Along the bottom of the server window you will find a percent complete
indicator for file transfers, status line to tell what processes are active, a
transfer rate indicator to display the average rate of file transfers and an
ETA indicator to tell you in hours, minutes and seconds when the transfer of
the current file is estimated to complete.

You can use next keys to easily navigate in Remote and Local containers:

F2                  Download a specified file or directory
F3                  View current file or chdir to current directory
F4                  Add current remote selections to download list
F5                  Transfer current file
F6                  Download whole download list
F7                  Make a directory
F8 ( or Delete )    Delete current selections
F9                  Toggle console
Ctrl-Break          Abort transfer
Tab                 Switch between remote and local containers


ΓòÉΓòÉΓòÉ 2.5.6.1. The Connection Toolbar ΓòÉΓòÉΓòÉ

 /             The transfer mode control.  Set the transfer mode to ASCII or
               binary
               The "Get" button.  Forces any file(s) selected in the remote
               window to be immediately transferred to the directory shown in
               the local window
               The "Put" button.  Forces any file(s) selected in the local
               window to be immediately transferred to the directory shown in
               the remote window
               The "Stop" button.  Forces the file transfer which in progress
               to be aborted at the first possible opportunity.
               The "Download List Add" button adds the current remote window
               selections to the download list.
               The "Download List Edit" button views and edits the current
               entries in the download list.
               The "Download List" button downloads the files which are
               currently contained in the download list.
 /             The "Console Toggle" button alternates between normal file
               display and a display containing a console window which shows
               the interaction between FTP and the server.
               Display context sensitive help


ΓòÉΓòÉΓòÉ 2.5.6.2. Local and Remote Windows ΓòÉΓòÉΓòÉ

The local file display on the left hand side of the connection window and the
remote file display on the right, share many commonalities.  Both will show you
a list of files in the current respective directories, and you can use the
mouse to manipulate each of them.

Files can be multiply selected or deselected for transfer by holding the <Ctrl>
and <Shift> keys and clicking with the left mouse button.

Double clicking on directory entry will cause the local window to change to the
selected directory and refresh.

Double clicking on files will view them using the built-in file viewer.  If the
selected file is a zip file, the file viewer window will contain a list of the
ZIP file's contents.

Pressing the right mouse button will cause the options menu to pop-up, giving
you the option to delete the selected file(s) or directories, transfer the
selected files to the remote server, change to a new directory or create a new
directory.

Once you have selected the desired files for transfer, you can also click and
hold the right mouse button to drag the files to the other file display window.

When downloading files to your local drive, a warning dialog might be displayed
to indicate that a local file already exists with that name.  You can select
the "Yes" button in this dialog to overwrite the file.  Selecting "No" displays
a second dialog which permits you to rename the transferred file on your local
drive in order to preserve the one already existing.  file exists. In this


ΓòÉΓòÉΓòÉ 2.5.7. The Viewer Window ΓòÉΓòÉΓòÉ

The file viewer is called whenever you double-click on a file in either the
local or remote windows.  The viewer loads the file you have selected and
permits you to save it to another location, print it, or search for strings
within the file.

If the file you have selected is a ZIP format file, the viewer with load a list
of the ZIP file contents so you can view the file list it contains.


ΓòÉΓòÉΓòÉ 2.5.7.1. Viewer Toolbar ΓòÉΓòÉΓòÉ

EmTec applications can optionally display a toolbar for the viewer window. This
toolbar contains the following options:

               Save the document to disk
               Append the document to an existing file
               Print the document to a selected printer
               Cut selected text
               Copy selected text
               Paste text from the clipboard
               Display context sensitive help


ΓòÉΓòÉΓòÉ 2.5.8. The Download List ΓòÉΓòÉΓòÉ

FTP permits you to select files for download and add them to a download list.
When files are added to this list they are not downloaded immediately as they
are with the "Get" option.  This give you the ability to select files from
various directories and download them all at once rather than one-by-one as
most other FTP clients require.

You can edit the download list by selecting the "Edit download list" option in
the remote window menu.  This permits you delete selected files from your bulk
download, and will also give you a total byte count for the downloads you have
selected.

When you have completed your download selections, you can perform the bulk
download by selecting the "Download from List" option on the remote window
menu.


ΓòÉΓòÉΓòÉ <hidden> Enter a directory ΓòÉΓòÉΓòÉ

Enter the desired directory name.

For remote server directory, you must specify the full path for the directory.

For local directories you can specify either a full path or a partial path name
for a child directory off the current directory.


ΓòÉΓòÉΓòÉ <hidden> Renaming a file ΓòÉΓòÉΓòÉ

The edit line displays the default name for the file which already exists on
the local drive.  Edit this filename and press <OK> to download the file to a
new name.

If you want to change drives in the local or remote window you can select the
Enter Directory option and enter the drive and directory that you wish to
change to.  For example setting the directory to c: switches to drive C: and
makes the root directory current.


ΓòÉΓòÉΓòÉ <hidden> Enter a file name ΓòÉΓòÉΓòÉ

Enter the name of file or directory to be downloaded.

The entered name can contains path. You can specify the full path for the file
or directory. Example: if the current directory is /pub and we want to download
file /pub/os2/index.txt then we can enter either

/pub/os2/index.txt

or

os2/index.txt

Note:  '..' or '.' is not allowed in path, i.e. path '../pub/os2/index.txt' is
       incorrect.


ΓòÉΓòÉΓòÉ <hidden> Searching for Text ΓòÉΓòÉΓòÉ

You can search for strings within the window by using this option.  Enter a
search string, and press the OK button to begin a case insensitive search of
the window.  The "Find Next" option will reposition you to the next matching
search string in the window.


ΓòÉΓòÉΓòÉ <hidden> Printing Options ΓòÉΓòÉΓòÉ

This dialog will display a list of available printers on your system (network
printers are also shown).  You can select one of these printers to have your
output sent to a specific device.

The job properties button will let you configure the output device in a
specific way.


ΓòÉΓòÉΓòÉ <hidden> Editing options ΓòÉΓòÉΓòÉ

The program will permit you to interact with the OS/2 system clipboard using
standard copy, cut and paste options.


ΓòÉΓòÉΓòÉ 3. Contact Addresses ΓòÉΓòÉΓòÉ

Here is the information of how to contact BMT Micro and EmTec Innovative
Software


ΓòÉΓòÉΓòÉ 3.1. BMT Micro (Sales and End-User Support) ΓòÉΓòÉΓòÉ

If you have problems regarding the FTP please check the following list about
how to proceed.  For non-sales and non-support questions (eg. bug reports) see
contacting EmTec

 1.
    First of all, PLEASE check the help file, and the Problems section and the
    READ.ME file (Info icon in the EmTec Network Suite folder).

 2a.
    If these documents do not help and if you have a software license code  you
    can contact your distributor for support (see order form window for phone
    numbers, etc).

 2b.
    If you are still evaluating the program, you should post your problem to
    the newsgroups (or echos or forums or whatever they are called in your part
    of our electronic world).or try the ZOC

 2c.
    If you need support for the FTPD server (which was licensed for earlier
    versions of the FTP), please contact it's author directly at
    [e-mail] or www.hethmon.com

 3.
    If none of the above helps:

BMT Micro, Inc.
PO Box 15016
Wilmington, NC 28408
- U.S.A. -

Phone: [phone] (Orders only)
Phone: [phone]
FAX:  [phone]
BBS:  [phone] (10 lines)
Online Orders: www.bmtmicro.com
eMail Orders:  [e-mail]

To order the EmTec FTP, please use the Purchase EmTec FTP v5.0 icon
(PURCHASE.EXE) while connected to the Internet or complete and mail the Order
Form.  Both contain the necessary information regarding pricing etc.


ΓòÉΓòÉΓòÉ 3.2. EmTec (Development and Tech Stuff) ΓòÉΓòÉΓòÉ

Regarding orders, pricing, discounts and customer support please contact BMT
Micro.

Before you report a bug, please check the known bugs  section to avoid multiple
bug reports.  Please make bug reports as clear as possible.  One crucial point
in fixing bugs is that we must be able reproduce them. So, if possible, please
include step by step instructions of how to make the bug appear.

Also, please try to find circumstances under which the problem does or does not
arise (eg. it happens only with a certain kind of ftp server, or only after
using a certain function in the news client, etc.).  And, if possible, include
the information if the problem did start with a certain version (e.g. V4.5
still worked but in versions later than 4.6 it do not).

The more information you can provide about the problem, the better the chances
are that it can be fixed soon.  Last but not least, please make sure that you
are using the latest version (check our web pages [see below]).

EmTec Innovative Software
Markus Schmidt
Waagstr. 4
90762 Fuerth
- Germany -

www.emtec.com/ens/index.html or www.emtec.com

Phone: [phone]
FAX:  [phone]
eMail: General questions:
    [e-mail]

    Bug reports (please check the information
    about making good bug report above):
    [e-mail]