The Magic School Bus Volcano Adventure/MSB_VOLCANO.iso/mac/ReadMe

Text File | 2001-05-10 | 10.7 KB | 265 lines | [TEXT/ttxt]

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Microsoft(r) Scholastic's The Magic School Bus(r)
Volcano Adventure Activity Center
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Read Me

(c) 1999-2001 Microsoft Corporation. All rights reserved

Table Of Contents:
1.1 Getting Started
1.2 Credits & Product ID Information
1.3 Hardware & Software Requirements
1.4 Troubleshooting
1.5 Getting Help From Microsoft Product Support Services

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1.1 Getting Started:
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Before setting up Scholastic's The Magic School Bus Volcano
Adventure program, you should close all other programs, including
any virus checkers.  You should not remove the CD-ROM from your
computer during installation.

Insert the Scholastic's The Magic School Bus Volcano Adventure disk
in your computer's CD-ROM drive and click on the MSB Volcano
Installer icon in the Magic School Bus Volcano window.  Follow the
instructions on the Installer screens.

Scholastic's The Magic School Bus Volcano Adventure will be installed
in the Microsoft Kids folder on your hard disk.

If you follow these guidelines, but still encounter problems during
Setup, check that your computer has the minimum requirements
necessary to install Scholastic's The Magic School Bus Volcano
Adventure. This information is found in Hardware and Software
Requirements below.

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1.2 Credits and Product ID Information:
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To access Scholastic's The Magic School Bus Volcano Adventure
About Box, press the following three keys at the same time:
Command, Shift, A.  The About Box allows you to access the
following:
* Credit information for licensed photos and videos found in the
product
* Product ID (PID) - this ID is required when contacting
Microsoft Product Support Services

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1.3 Hardware & Software Requirements:
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Macintosh(r) System Requirements

Computer:
* 233 MHz or higher iMac(tm), iBook(tm), or Power Macintosh(r)

Memory (RAM):
* 32 MB of RAM
Note: 64 MB of RAM is highly recommended if you are running
Mac OS 9 or higher.

Storage:
* 15 MB of available hard disk space

CD-ROM drive:
* 4X or greater speed CD-ROM drive

Video display requirements:
* 640x480x256 minimum

Operating system requirements:
* Mac OS 8.1 or later

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1.4 Troubleshooting:
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1.  If your computer runs Mac OS 9 and has 32 MB of RAM, you may
experience slow performance when running Scholastic's The Magic
School Bus Volcano Adventure. To resolve this issue, install
additional RAM in your computer.

You may be able to free up system resources by disabling resource
intensive extensions that load at startup. For more information
about how to disable extensions, please refer to the following
articles in the Apple Tech Info Library:
http://til.info.apple.com/techinfo.nsf/artnum/n30929

2. Disable any anti-virus or disk tool programs installed on your
computer. For information about how to disable these programs,
see the printed or online documentation for the program.

3.  If you find that the program runs slowly, or if you encounter
out-of-memory errors, the program probably does not have enough
memory. You should:

* Close all other programs when you run this program
* Make sure you have at least 15 MB of hard disk space available
while running the program
* Add memory to your system

4. Scholastic's The Magic School Bus Volcano Adventure may not
behave as expected if you are using multiple monitors.

5. If you find that animations are running poorly, change your
color depth setting. From the Apple Menu, point to Control Panels,
and then click Monitors & Sound. In the color depth section,
click Thousands.

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1.5 Getting Help From Microsoft Product Support Services:
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Note: The services and prices listed here are available in the
United States and Canada only. Support outside the United States
and Canada may vary. Microsoft's support services are subject to
Microsoft's then-current prices, terms, and conditions, which are
subject to change without notice.

Self-help:
Help yourself with the Microsoft personal online support Web site,
designed specifically for home users and individuals! Go online
and get the most up-to-date answers swiftly and easily. You can
use simple self-help tools or search a wide variety of technical
information. If you still need help, personal online support provides
an easy way to submit support incidents directly to Microsoft
via the Web.

Connect to personal online support at:
http://support.microsoft.com

Assisted support:
No-charge assisted personal support is available. If you acquired
this product as a stand-alone retail product, you are eligible for
unlimited, no-charge, assisted personal support during regular
business hours. You can receive no-charge personal support via
the Web or the telephone. When submitting incidents,
please be prepared to provide your Product ID (PID) number.
The PID is a 20-digit number that you can find in the Scholastic's
The Magic School Bus Volcano Adventure About Box by pressing
the following three keys at the same time: Command, Shift, A.

Paid assisted personal support
If you need help after hours, or if you have used up or are not
eligible for no-charge personal support, you can use pay-per-incident
support via the Web on personal online support or the telephone.
Support fees are billed to your VISA, MasterCard, or American
Express card. In the U.S. the charges are: $35 U.S., per incident.
In Canada: $45 CDN + tax, per incident. Both are available 24 hours
a day, 7 days a week, including holidays.

IMPORTANT NOTE: If your Microsoft product was preinstalled or
distributed with your personal computer and your Product ID (PID)
contains the letters "OEM" after the first five digits, you are
welcome to use the many online no-charge self-help or paid
assisted support offerings provided by Microsoft.

No-charge assisted support for OEM licenses is not provided by
Microsoft. Please contact the personal computer manufacturer
directly for more information regarding its no-charge and paid
offerings for support of your product. Please check the
documentation that came with your personal computer or check
our list of manufacturer phone numbers at:
http://support.microsoft.com/support/webresponse/pid/oem.asp

Retail versions of Microsoft software are those stand-alone
packaged products purchased through retail stores, mail order
resellers, or online resellers. Microsoft products preinstalled
or distributed with your personal computer or purchased
through a volume licensing program such as Select, Open, or
License Packs receive all Microsoft support privileges,
excluding no-charge assisted support.

Getting assisted support:
When you contact product support services, you should be at
your computer and have the following information on hand:
* The version of your Microsoft product
* The type of hardware, including network hardware, if applicable
* The operating system version (for example, Mac OS 8.1)
* The exact wording of any informational or error messages that
appeared on your screen
* A description of what happened and what you were doing when
the problem occurred
* A description of how you tried to solve the problem

Via the Web:
Web-based support on Microsoft's personal online support is available
24 hours a day, 7 days a week. Via the Web, you can submit a
no-charge incident to a Microsoft support professional any time,
day or night. During regular business hours, you will receive
notification from Microsoft that your solution is available and your
answers are ready.

Connect to personal online support at:
http://support.microsoft.com

Via the phone:
In the U.S.: Regular business hours for no-charge assisted personal
support are 5 A.M. to 9 P.M., Pacific time, Monday through Friday;
and 9 A.M. to 3 P.M., Pacific time, Saturdays, excluding holidays:
[phone]

TTY/TDD is available during regular business hours, 5 A.M. to 9 P.M.,
Pacific Time, Monday through Friday; and 9 A.M. to 3 P.M., Pacific
Time, Saturdays, excluding holidays. In the United States,
call [phone]

These numbers are based in Redmond, Washington, so your phone
company may charge you for the call. Contact your long distance
provider for rate information.

In Canada: Regular business hours for no-charge assisted support
are 8 A.M. to 8 P.M., Eastern Time, Monday through Friday, excluding
holidays:  [phone]

TTY/TDD is available during regular business hours, 8 A.M. to 8 P.M.,
Eastern Time, Monday through Friday, excluding holidays.
In Canada, call [phone]

These numbers are based in Mississauga, Ontario, so your phone
company may charge you for the call. Contact your long distance
provider for rate information.

Paid assisted support:
Available 24 hours a day, 7 days a week, including holidays in both the
United States and Canada.
In the United States: [phone]
In Canada: [phone]

Information in this document, including URL and other Internet Web
site references, is subject to change without notice.  Unless
otherwise noted, the example companies, organizations, products,
people and events depicted herein are fictitious and no association
with any real company, organization, product, person or event is
intended or should be inferred.  Complying with all applicable
copyright laws is the responsibility of the user.  Without limiting
the rights under copyright, no part of this document may be
reproduced, stored in or introduced into a retrieval system,
or transmitted in any form or by any means (electronic,
mechanical, photocopying, recording, or otherwise), or
for any purpose, without the express written permission of
Microsoft Corporation.

Microsoft may have patents, patent applications, trademarks,
copyrights, or other intellectual property rights covering subject
matter in this document.  Except as expressly provided in
any written license agreement from Microsoft, the furnishing
of this document does not give you any license to these patents,
trademarks, copyrights, or other intellectual property.

(c) 1999-2001 Microsoft Corporation.  All rights reserved.

Microsoft and Windows are either registered trademarks or
trademarks of Microsoft Corporation in the United States
and/or other countries.

The names of actual companies and products mentioned herein may
be the trademarks of their respective owners.