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Text File | 1996-08-23 | 44.4 KB | 1,164 lines |
- 3C5X9,24,18,28,24,27,23,17,26,22,1,9,25,3,34,32,29,29,2,7,6,12,11,10,5,14
- 3C5X9,8,16,15,4,33,20,19,21,13
-
- ERROR
-
-
- Unable to locate topic. No information was found in the help file.
-
- This message appears because there is a problem in accessing the
- information in the help file. Press [Esc] and exit the program.
- Locate the original help file that came with the program.
-
-
- About the Program
- NIC Information
- NIC Statistics
- Boot PROM
- Command Line Help
- Configuring the NIC
- Echo Server
- EISA Configuration
- Exit
- File Options for NIC Configuration
- File Options for Test Results
- File Options for Test Setup
- Full Duplex
- Installing Network Drivers
- Interrupt Request Level
- I/O Base Address
- Load Configuration File
- Load Test Setup File
- Maximum Modem Speed
- Network Driver Optimization
- Plug and Play Capabilities
- Print Configuration Settings
- Print Test Results
- Print Test Setup File
- Run Tests
- Save Configuration File
- Save Test Results
- Save Test Setup File
- Select NIC
- Technical Support
- Test Definitions
- Test Setup
- Transceiver Type
- Troubleshooting
-
- About the Program
-
- The Configuration and Diagnostic program lets you software-configure
- the installed NICs and run various levels of diagnostic tests.
-
- The program is window-based and composed of dialog boxes. To move
- within the dialog boxes, you can use:
-
- - A mouse
- - Specific keys such as [Tab] and arrow keys
- - Speed keys (press [Alt]+[Highlighted Key])
- - Function keys
-
- At the bottom of each dialog box are command buttons. Each command
- button performs an action within the dialog box, such as saving the
- information or exiting the dialog box. When you highlight a command
- button, it is defined at the bottom of the screen.
-
- For more information on any dialog box press [F1].
-
- Command Buttons (for the help screens):
- ---------------
- <Index>: Displays all of the help information that is available in
- the program. Scroll through the list to highlight a title
- and press [Enter] to access help information.
- <Cancel>: Exits this help screen and returns to the main window.
-
- NIC Information
-
- This menu item lets you view specific NIC information. Only those
- settings that apply to the NIC are listed. For example, the
- settings for an ISA NIC will differ from those of an EISA or a
- Micro Channel NIC.
-
- Command Buttons:
- ---------------
- <Cancel>: Exits the dialog box and returns to the main window.
-
- NIC Statistics
-
- This menu item displays the network statistics maintained by the
- NIC. The definitions are:
-
- Packets transmitted: The number of packets transmitted by the
- NIC.
-
- Bytes transmitted: The number of bytes transmitted by the NIC.
-
- Transmit deferrals: The number of times the NIC deferred to
- another transmitting node while waiting to transmit. This number
- increases as other stations contend with this NIC for access
- to the Ethernet.
-
- Packets transmitted after exactly one collision: Collisions are a
- normal occurrence on an Ethernet; however, excessive collisions
- may indicate problems. If this occurs, contact your network
- administrator.
-
- Packets transmitted after multiple collisions: Collisions are a
- normal occurrence on an Ethernet; however, excessive collisions
- may indicate problems. If this occurs, contact your network
- administrator.
-
- Packets not transmitted after maximum collisions: Collisions are a
- normal occurrence on an Ethernet; however, excessive collisions
- may indicate problems. If this occurs, contact your network
- administrator.
-
- Late collisions: A late collision occurs when another node on the
- Ethernet does not properly defer once the NIC has started
- transmitting. If a large number of late collisions occur,
- contact your network administrator.
-
- Packets transmitted with no CD heartbeat: If you are using an
- external transceiver, a non-zero value for this number may
- mean the transceiver does not support CD (collision detect)
- heartbeat, or that the transceiver is not performing properly.
- Consult your network administrator.
-
- Packets transmitted with carrier sense loss: This normally occurs as
- a result of collisions. For more information, refer to an
- Ethernet reference guide.
-
- Packets received: The number of packets received by the NIC.
-
- Bytes received: The number of bytes received by the NIC.
-
- Packets received with CRC error: Each packet sent on an Ethernet
- has a calculated CRC (cyclic redundancy check) appended to it.
- When the packet is received, this CRC is compared against the
- calculated CRC. A difference in the CRC indicates the packet
- was corrupted, most likely by line noise. A large value for this
- statistic indicates noise on the network.
-
- Packets received with framing error: Similar to CRC error. A small
- number of these errors may be normal.
-
- Packets received with oversize error: Oversize packets are those
- greater than 1514 bytes. Even though such packets are
- theoretically illegal under Ethernet, they do occur on certain
- live Ethernet networks.
-
- Packets received with undersize error: Undersize packets are those
- less than 60 bytes. Typically these are simply collision
- fragments. There are no problems on the network.
-
- Packets not received: Packets may not be received if the
- NIC/protocol is still busy with previous packets. Normally
- the higher-level protocol will retransmit the packets with no
- ill effects other than some performance degradation.
-
- Command Button:
- --------------
- <Cancel>: Exits the dialog box and returns to the main window.
-
- Boot PROM
-
- NOTE: This software option applies only to the EtherLink III
- ISA and EISA NICs.
-
- The boot PROM lets the computer start DOS operations through the
- network without using a local startup disk. The Disabled setting
- indicates that no boot PROM is installed or that you do not want it
- active.
-
- The other settings are sizes of the installed boot PROM. When you
- select a size, the boot PROM addresses appear in the second list box.
- A different group of addresses appears for each size. The base
- address specifies that portion of the computer's address space that
- will be used for the boot PROM.
-
- Command Line Help
-
- You can configure and test the NIC from the command line. To get
- help from the command line, exit this program and type:
-
- 3C5X9CFG HELP
-
- You can get help information for specific commands such as RUN by
- typing:
-
- 3C5X9CFG HELP RUN
-
- For more information, refer to the NIC user guide.
-
- Configuring the NIC
-
- This menu item lets you change the configuration settings on the
- selected NIC.
-
- Use the arrow keys to scroll through the list of options. To
- view all of the possible settings under each option, highlight one
- of the options and press [Enter]. Another dialog box appears for
- each separate option. Use the arrow keys to scroll through the
- settings.
-
- The available options and corresponding default settings for ISA
- NICs are:
-
- I/O Base Address [300h]
- Interrupt Request Level [10]
- Boot PROM [Disabled]
- Transceiver Type [On-board*]
- Network Driver Optimization [DOS Client]
- Maximum Modem Speed [9600 Baud]
- Plug and Play Capability** [Enabled]
- Full Duplex** [Disabled]
-
- *For 3C509, the default setting is either On-board Coax or
- On-board TP depending on which NIC you are configuring.
- For a Combo board, the default setting is On-board Coax. For
- 3C509B, the default setting is Auto Select for all boards
- except for TPO (stealth) board, which always uses On-board TP.
-
- **For 3C509B only.
-
-
- The available options and corresponding default settings for EISA and
- MCA NICs are:
-
- Network Driver Optimization [DOS Client]
- Maximum Modem Speed [9600 Baud]
-
- To save any changes to the NIC, press [Tab] to highlight <OK>
- and press [Enter]. All setting changes are saved automatically to
- the NIC. You can also save the settings to a file by using
- the save option in the File Options dialog box.
-
- Command Buttons:
- ---------------
- <Auto Configure>: Default action. Press [Enter]. Auto Configure
- automatically configures the board for ISA use.
- The program selects I/O Base Address, Interrupt
- Request Level, and Transceiver Type settings that
- will not conflict with other NICs or devices in
- your computer.
- <Modify>: Use the arrow keys to highlight one of the options.
- Press [Tab] to highlight <Modify> and press [Enter].
- A second dialog box appears with the available
- settings for that option.
- <File Options>: Press [Tab] to highlight this command button and
- press [Enter]. A second dialog box appears. For
- more information on the load, save, or print
- options, press [F1] after selecting this option.
- <OK>: Saves any setting changes to the NIC.
- <Cancel>: Ends this operation and returns to the main window.
-
- Echo Server
-
- To run the Group 3 test on your NIC you need a second computer
- set up as an echo server. The echo server receives packets from the
- NIC being tested and echoes them back. This menu item lets you set
- up an echo server.
-
- The second computer must contain a 3Com NIC. The diagnostic
- program that comes with the NIC supports the Configuration and
- Diagnostic program's echo server function. You can use any of the
- NICs listed below in the echo server:
-
- EtherLink II or II TP
- EtherLink Plus
- EtherLink 16 or 16 TP
- EtherLink/MC or MC TP
- EtherLink/MC 32
- EtherLink II/16 or II/16 TP
- EtherLink III
-
- For specific setup information refer to the user guide that accompanied
- the 3Com NIC.
-
- EISA Configuration
-
- NOTE: This software option does not apply to the EtherLink III
- EISA or Micro Channel NICs.
-
- The EISA configuration is an option setting under the I/O base address
- in the Configure NIC dialog box.
-
- Selecting the EISA setting means the NIC will behave as an EISA
- NIC and will identify itself to the EISA computer for automatic
- configuration.
-
- CAUTION: If you are installing the ISA NIC in an EISA computer,
- you must configure the NIC for the EISA computer. If you
- need to reinstall the NIC in an ISA computer, you must
- reconfigure the NIC BEFORE you physically install it in
- the ISA computer.
-
- For instructions on configuring the EISA NIC or reconfiguring the
- NIC for an ISA computer, refer to the NIC user guide.
-
- Exit
-
- To exit the program you can do one of the following:
-
- - Go to the Quit menu, highlight Exit, and press [Enter].
-
- - Press [F3] while in the main window.
-
- - Press [Esc] while in the main window. A dialog box appears
- asking if you want to quit the program. The default response
- is <OK>, and it is already highlighted. Press [Enter].
-
- File Options for NIC Configuration
-
- This dialog box lets you load, save, and print the NIC
- configuration file. Highlight one of the File Options command buttons
- and press [Enter]. Another dialog box appears.
-
- Command Buttons:
- ---------------
- <Load>: Loads a previously saved configuration file, and changes the
- current configuration to that in the file.
- <Save>: Saves the NIC's currently displayed software
- configuration settings to a file.
- <Print>: Prints the configuration information currently displayed
- on the screen.
- <Cancel>: Ends this operation and returns to the previous dialog box.
-
- File Options for Test Results
-
- This dialog box lets you save and print the current NIC's
- diagnostic test results. Highlight one of the File Options command
- buttons and press [Enter]. Another dialog box appears.
-
- Command Buttons:
- ---------------
- <Save>: Saves your diagnostic test results to a file.
- <Print>: Prints the diagnostic test results.
- <Cancel>: Ends this operation and returns to the previous dialog
- box.
-
- File Options for Test Setup
-
- This dialog box lets you load, save, and print the NIC's diagnostic
- test setup file. Highlight one of the File Options command buttons and
- press [Enter]. Another dialog box appears.
-
- Command Buttons:
- ---------------
- <Load>: Loads a previously saved test setup file. The test
- configuration previously saved can be run on the installed
- NIC.
- <Save>: Saves the test setup selections currently displayed on the
- screen to a file.
- <Print>: Prints the test setup currently displayed on the screen.
- <Cancel>: Ends this operation and returns to the previous dialog box.
-
- Full Duplex
-
- This option lets you disable or enable the full duplex feature on the
- NIC. Ensure the NIC is connected to hub/repeater which supports
- full duplex before enabling the full duplex feature of the NIC.
- Otherwise, it will bring down the whole network.
-
- Installing Network Drivers
-
- The EtherDisk diskette contains the network drivers for the NIC.
- The utility program that automatically installs the drivers is accessed
- through the EtherDisk main menu. Exit this program to return to the
- main menu of the EtherDisk diskette.
-
- Interrupt Request Level
-
- NOTE: This software option applies only to the EtherLink III ISA
- NICs.
-
- This option specifies the interrupt request level that is used by the
- NIC for communication between the NIC and the computer. The
- interrupt request level is the communications channel through which a
- device issues interrupts to the interrupt handler of your computer.
- Make sure that no other device is using the same setting.
-
- I/O Base Address
-
- NOTE: This software option applies only to the EtherLink III
- ISA NICs.
-
- This option specifies the portion of the computer's I/O address space
- that will be used by the NIC for communications between the NIC
- and the computer. The NIC uses 16 bytes of I/O space, starting at
- the I/O base address. Make sure that no other device is using any
- I/O addresses in the same range.
-
- If you select the EISA setting, the NIC will identify itself to
- the EISA computer for automatic configuration. In EISA mode, the
- NIC uses slot-specific I/O addressing.
-
- Load Configuration File
-
- The NIC configuration file contains the option settings that were
- previously selected and saved for the NIC. This option retrieves
- the configuration file.
-
- Definition of Fields:
- --------------------
- Filename: Enter the NIC configuration filename. The default
- name is 3C5X9.SET. You can also enter *.* to list all
- the files in a specific directory. You can include the
- DRIVE\PATH\FILENAME.
- Directory is: Displays the current drive and directory.
- Files: Lists all the files in the current directory.
- Directories: Lists all directories visible in the current drive and
- all the drives on the computer.
-
- There are three methods available to load the configuration file.
- Once the file is loaded, the program returns to the NIC
- Configuration dialog box.
-
- - Method 1: Type in the filename in the Filename text edit box and
- press [Enter]. Your file is loaded.
-
- - Method 2: If you first need to locate the file:
-
- a. Type X:*.* in the Filename text edit box, where X is
- the drive the file is located in. For example: D:*.*
- b. Press [Tab] to highlight the Files list box.
- c. Use the arrow keys to highlight the file you want to
- load. Press [Enter]. Your file is loaded.
-
- - Method 3: With the third method you are changing the directory or
- drive to locate the file.
-
- a. Press [Tab] to highlight the Directories list box.
- b. Use the arrow keys to highlight the directory or drive
- your file is located in. Press [Enter].
- c. Press [Tab] to highlight the Files list box.
- d. Use the arrow keys to highlight the file you want to
- load. Press [Enter]. Your file is loaded.
-
- Command Buttons:
- ---------------
- <OK>: Default action. Loads the NIC configuration file
- specified in the Filename text edit box. When the operation
- is completed, the program returns to the NIC
- Configuration dialog box.
- <Cancel>: Ends this operation and returns to the File Options dialog
- box.
-
- Load Test Setup File
-
- The test setup file contains the diagnostic test settings that were
- previously selected and saved for the NIC. This option retrieves
- the file.
-
- Definition of Fields:
- --------------------
- Filename: Enter the test setup filename. The default name is
- 3C5X9.TST NIC. You can also enter *.* to list all
- the files in a specific directory. You can include
- the DRIVE\PATH\FILENAME.
- Directory is: Displays the current drive and directory.
- Files: Lists all the files in the current directory.
- Directories: Lists all directories visible in the current drive and
- all the drives on the computer.
-
- There are three methods available to load the test setup file. Once
- the file is loaded, the program returns you to the Test Setup dialog
- box.
-
- - Method 1: Type in the filename in the Filename text edit box and
- press [Enter]. Your file is loaded.
-
- - Method 2: If you first need to locate the file:
-
- a. Type X:*.* in the Filename text edit box, where X is
- the drive the file is located in. For example: D:*.*
- b. Press [Tab] to highlight the Files list box.
- c. Use the arrow keys to highlight the file you want to
- load. Press [Enter]. Your file is loaded.
-
- - Method 3: If you need to change the directory or drive to locate
- the file:
-
- a. Press [Tab] to highlight the Directories list box.
- b. Use the arrow keys to highlight the directory or drive
- the file is located in. Press [Enter].
- c. Press [Tab] to highlight the Files list box.
- d. Use the arrow keys to highlight the file you want to
- load. Press [Enter]. Your file is loaded.
-
- To run the test setup file, go to the Run menu item. Highlight <Start>
- and press [Enter].
-
- Command Buttons:
- ---------------
- <OK>: Default action. Loads the test setup file specified in the
- Filename text edit box. When the operation is completed,
- the program returns to the Test Setup dialog box.
- <Cancel>: Ends this operation and returns to the File Options dialog
- box.
-
- Maximum Modem Speed
-
- Selecting a modem speed tells the NIC how long it can disable
- interrupts without causing problems with the serial port. The lower
- the modem speed, the longer the NIC can keep interrupts disabled.
- On slower computers, running with longer disabled interrupts can
- improve network performance. On those computers, changing the option
- setting to 2400, 1200, or No Modem may improve performance. On faster
- computers, there is little performance difference among the settings.
-
- If you experience problems with your modem, such as dropped characters
- or excessive retries, selecting a higher option setting should help.
- If the problem is not due to the EtherLink III driver, changing the
- option setting will not make a difference.
-
- CAUTION: The default value (9600 baud) will work whether you have a
- modem or not, or even if the modem is slower than the default (for
- example, 2400 baud). Do not change the default option setting unless
- you experience problems.
-
- If you experience compatibility problems between your NIC and
- another device in the system other than a modem, selecting a higher
- option setting may help.
-
- Network Driver Optimization
-
- This option specifies whether to optimize the network driver for a
- DOS client, a Microsoft Windows or IBM OS/2 client, or a server
- environment. Changing this option to match your system may improve
- the network performance. The responsiveness of your system in
- performing network tasks may also improve. The driver will attempt
- to optimize various parameters, such as CPU utilization, to the
- environment specified. For example, it may use a larger percentage
- of the CPU under DOS in order to improve network throughput. On a
- server this may be inappropriate, so the driver will attempt to
- minimize CPU utilization in a server environment.
-
- Plug and Play Capabilities
-
- Enabling the Plug and Play Capabilities will use the ISA Plug and
- Play method to discover and configure the 3C509B card. If disabled,
- the old contention test will be used to discover the 3C509B card.
-
- Print Configuration Settings
-
- To print a copy of the currently displayed configuration settings, use
- the arrow keys to select the appropriate printer port and printer type.
-
- To print more than one copy, press [Tab] to access the Copies box.
- Type in the number of copies you want to print, up to a maximum of 99
- copies.
-
- To print the settings previously saved to a file, load the file so that
- the settings are the current ones displayed on the screen and then
- print.
-
- Command Buttons:
- ---------------
- <OK>: Default action. Prints the displayed NIC configuration
- settings. When the operation is completed, the program
- returns to the NIC Configuration dialog box.
- <Cancel>: Ends this operation and returns to the File Options dialog
- box.
-
- Print Test Results
-
- To print a copy of the diagnostic test results, use the arrow keys to
- select the appropriate printer port and printer type.
-
- To print more than one copy, press [Tab] to access the Copies box.
- Type in the number of copies you want to print, up to a maximum of 99
- copies.
-
- Command Buttons:
- ---------------
- <OK>: Default action. Prints the NIC diagnostic test
- results. When the operation is completed, the program
- returns to the Run dialog box.
- <Cancel>: Ends this operation and returns to the File Options
- dialog box.
-
- Print Test Setup File
-
- To print a copy of the currently displayed diagnostic test setup, use
- the arrow keys to select the appropriate printer port and printer
- type.
-
- To print more than one copy, press [Tab] to access the Copies box.
- Type in the number of copies you want to print, up to a maximum of 99
- copies.
-
- Command Buttons:
- ---------------
- <OK>: Default action. Prints the NIC diagnostic test
- settings. When the operation is completed, the program
- returns to the Test Setup dialog box.
- <Cancel>: Ends this operation and returns to the File Options dialog
- box.
-
- Run Tests
-
- This menu item displays the current status of the diagnostic tests.
- Use the command buttons to start or stop (abort) any of the test groups.
-
- Definition of Fields:
- --------------------
- Test Results. Displays the diagnostic test results for the selected
- NIC. Each line in the list box contains:
-
- - The test name
- - The number of times the test was completed
- - The results of the test
-
- The test results field can change as the tests are run. The value of
- the test results field is one of the following:
-
- - Not Tested: the test was not run
- - Passed: the NIC passed the test
- - !Failed: the NIC failed the test
- - DISABLED: the test was not selected
-
- Diagnostic Tests Status. The responses to the current status of the
- diagnostic tests include:
-
- - Waiting for <Start>
- - Completed Successfully
- - Testing Halted
- - Error-Halted
- - Completed with Error
- - Testing in Progress
- - No Tests Are Enabled
-
- Command Buttons:
- ---------------
- <Start>: Begins the diagnostic tests.
- <Continue>: Restarts the diagnostic tests without resetting the
- counters.
- <Pause>: Stops the tests that are currently running.
- <Test Setup>: Accesses the Test Setup dialog box, but only if the
- diagnostic tests are not being run.
- <Zoom>: Lists a test, the number of times the test completed
- successfully, the number of times the test failed, and
- the reasons it failed.
- <Stats>: Lists the NIC's statistics. You can only access
- this window if the diagnostic tests are not being run.
- <File Options>: Accesses the Test Results File Options dialog box.
- You can only access this window if the diagnostic
- tests are not being run.
- <Cancel>: Exits this dialog box and returns to the main window.
-
- Save Configuration File
-
- This option saves the NIC's software configuration settings to a
- file. When this information is saved, the same configuration can be used
- on other NICs.
-
- Definition of Fields:
- --------------------
- Filename: Type in an NIC configuration filename.
- Directory is: Displays the current drive and directory.
- Directories: Lists all directories visible in the current drive and
- all of the drives on the computer.
-
- To save the configuration settings, type in a filename in the Filename
- text edit box and press [Enter]. The filename can be up to eight
- characters long. The recommended filename extension is .SET. The
- default name is 3C5X9.SET. You can also type in a path and save the
- file to another directory or drive (DRIVE\PATH\FILENAME). For example:
-
- D:\CONFIG\3C5X9.SET
-
- saves the file to the CONFIG directory in drive D.
-
- Command Buttons:
- ---------------
- <OK>: Default action. Saves the file created in the Filename
- text edit box to a specified directory/drive. When the
- operation is completed, the program returns to the NIC
- Configuration dialog box.
- <Cancel>: Ends this operation and returns to the File Options
- dialog box.
-
- Save Test Results
-
- This option saves the current diagnostic test results to a file.
-
- NOTE: If you quit the Configuration and Diagnostic program before
- saving the test results to a file, it will not be saved.
-
- Definition of Fields:
- --------------------
- Filename: Type in a test results filename.
- Directory is: Displays the current drive and directory.
- Directories: Lists all directories visible in the current drive and
- all the drives on the computer.
-
- To save the test results, type in a filename in the Filename text
- edit box and press [Enter]. Your file will be saved to the current
- drive. The filename can be up to eight characters long. The
- recommended filename extension is .RPT. The default name is
- 3C5X9.RPT. You can also type in a path and save the file to another
- directory or drive (DRIVE\PATH\FILENAME). For example:
-
- D:\RESULTS\3C5X9.RPT
-
- saves the file to the RESULTS directory in drive D.
-
- Command Buttons:
- ---------------
- <OK>: Default action. Saves the file created in the Filename text
- edit box to the specified directory/drive. When the
- operation is completed the program returns to the Run dialog
- box.
- <Cancel>: Ends this operation and returns to the File Options dialog
- box.
-
- Save Test Setup File
-
- This option saves the current diagnostic test setup to a file. When
- this information is saved, the same diagnostic tests can be run on other
- NICs.
-
- Definition of Fields:
- --------------------
- Filename: Type in a test setup filename.
- Directory is: Displays the current drive and directory.
- Directories: Lists all directories visible in the current drive and
- all the drives on the computer.
-
- To save a test setup file, type in a filename in the Filename text edit
- box and press [Enter]. The filename can be up to eight characters
- long. The recommended extension is .TST. The default name is
- 3C5X9.TST. You can also type in a path and save the file to another
- directory or drive (DRIVE\PATH\FILENAME). For example:
-
- D:\TESTS\3C5X9.TST
-
- saves the file to the TESTS directory in drive D.
-
- Command Buttons:
- ---------------
- <OK>: Default action. Saves the file created in the text edit
- box to the specified drive/directory. Once the file is
- saved, the program returns to the Test Setup dialog box.
- <Cancel>: Ends this operation and returns to the File Options menu.
-
- Select NIC
-
- The Installed NICs dialog box appears if you have more than one
- NIC installed in your computer. Select the NIC you want to
- configure and/or test and press [Enter].
-
- If you need to change your selection at any time during the program,
- go to the Select menu item and choose "Select NIC" to access the
- Installed NICs dialog box.
-
- Command Buttons:
- ---------------
- <Select>: Selects the NIC you highlighted for testing and/or
- configuration.
- <Cancel>: Exits the dialog box and returns to the main window.
-
- Technical Support
-
- Listed below are technical support services available for your 3Com
- NIC. Make sure that you have followed the steps listed in the
- troubleshooting sections in this program and in the NIC user guide
- to determine the problem.
-
- Contact your 3Com network supplier first for assistance. If you do
- not know who this is, contact your nearest 3Com sales office. To
- find the 3Com sales office nearest you, call 1-800-NET3Com.
-
- Software updates, drivers, and product information can be obtained
- by accessing one of the following online services:
-
- - Fax service. This service, called CardFacts, sends printed
- information to your fax machine anywhere in the world. Using
- a touch-tone telephone, call (408) 727-7021. Follow the recorded
- instructions. Document 9999 provides you with a list of current
- documents.
-
- - Bulletin board service (BBS). The 3Com bulletin board service
- is called "CardBoard" and can be accessed 24 hours a day. To
- access, set your modem for 2400 or 9600 baud, 8 data-bits, 1 stop
- bit, no parity, and dial (408) 980-8204.
-
- - 3Com Product Information Service. ASK3Com is a CompuServe-based
- service containing patches and drivers, technical articles about
- all 3Com products, and an interactive forum for technical
- questions. To use ASK3Com, you need a CompuServe account. Log
- in to CompuServe, type GO THREECOM and press [Enter] to see the
- ASK3Com main menu.
-
- For more information refer to the technical support appendix in the
- NIC user guide.
-
- Test Definitions
-
- GROUP 1:
- -------
- Group 1 tests the physical components, connectors, and circuitry
- on the NIC.
-
- - The Register Access test verifies that the computer can
- access the NIC's registers correctly.
-
- - The EEPROM Vital Data test verifies that the ASIC can access
- the EEPROM and checks the integrity of the nonconfigurable
- data in the EEPROM.
-
- - The EEPROM Configurable Data test verifies that the ASIC can
- access the EEPROM and verifies the integrity of the
- user-configurable data in the EEPROM.
-
- - The Boot PROM test verifies that the computer can access the
- boot PROM correctly and verifies the integrity of the boot PROM.
- This test is only run if the NIC configuration indicates a
- boot PROM is installed.
-
- - The FIFO Built-in Self-test verifies the data integrity of the
- FIFOs.
-
- - The FIFO Loopback test uses the FIFO loopback mode to verify the
- correct operation of the transmit and receive FIFOs.
-
- - The Interrupt test verifies that the NIC can generate
- interrupts to the computer.
-
- - The Ethernet Core Loopback test verifies the NIC's ability to
- send and receive frames through the Ethernet core.
-
- - The Encoder/Decoder Loopback test verifies the NIC's ability
- to send and receive frames through the encoder/decoder.
-
- GROUP 2:
- -------
- Group 2 consists of the Network Loopback test, which verifies the
- NIC's ability to transmit data over the network. This test
- requires a loopback plug to be installed at the NIC's transceiver
- connection. Run this test only on a coax NIC.
-
- GROUP 3:
- -------
- Group 3 consists of the Echo Exchange test, which verifies the NIC's
- ability to transmit and receive data while on the network. The NIC
- must be connected to a network that includes an echo server.
-
- Test Setup
-
- The Test Setup menu item lets you run the diagnostic tests on the
- installed NIC. You can use the default settings, specify the
- number of times the tests will be run, or enable/disable a test group.
-
- NOTE: For specific information on the individual tests, press [Tab]
- to highlight <Index> at the bottom of this screen. When the
- help screen list appears, highlight Test Definitions and
- press [Enter].
-
- Definition of Fields:
- --------------------
- Tests: There are three groups of tests:
-
- - Group 1 tests the physical components, connectors,
- and circuitry on the NIC.
- - Group 2 tests the NIC's ability to transmit
- data over the network.
- - Group 3 checks the NIC's ability to transmit and
- receive data while on the network.
-
- Repetitions: Lets you specify the number of times you want to run
- the diagnostic tests.
-
- Halt on Error: Stops the program when one of the diagnostic tests
- fails.
-
- To enable/disable a test group:
-
- 1. Press [Tab] until the Group Select dialog box is highlighted.
- 2. Scroll to the Enable Group or Disable Group command buttons
- using the arrow keys.
- 3. Press [Enter] to enable or disable a test group.
-
- NOTE: Individual tests can be enabled/disabled by pressing the
- [Space Bar].
-
- There are two options available to specify the number of times the
- tests are run. Press [Tab] to highlight the Repetitions box and follow
- these steps:
-
- 1. The default option is highlighted in the Repetitions box. To
- specify an exact number of times to run a test group:
-
- a. Press [Tab] and the cursor will jump to [1 ] Times.
- Enter the number of times you want to run the tests (the
- maximum is four billion).
- b. Press [Tab] to highlight <OK>. Press [Enter]. Your test
- settings have been accepted but not saved to a file.
-
- 2. If you want to run a test group continuously, then:
-
- a. Use the arrow keys to select Continuous in the Repetitions
- box. Press [Tab] and an [X] appears.
- b. Press [Tab] to highlight <OK>. Press [Enter]. Your test
- settings have been accepted but not saved to a file.
-
- Command Buttons:
- ---------------
- <Defaults>: Returns all of the diagnostic tests to their default
- values.
- <Enable Group>: Enables an entire test group.
- <Disable Group>: Disables an entire test group.
- <File Options>: Accesses the Test Setup File Options dialog box.
- <OK>: Updates the Test Setup window with the new settings.
- These settings are only current while this program is
- running. If you exit this program, the settings will
- go back to the default. Go to Test Setup File
- Options if you want to save the current test setup.
- <Cancel>: Ends the operation and does not accept any changes
- to the diagnostic tests that have been entered.
-
- Transceiver Type
-
- NOTE: This software option applies only to the EtherLink III
- ISA NICs.
-
- This option lets you select the transceiver type, based on the type
- of cable you are using. With coax (BNC connector) or twisted-pair
- cable (RJ-45 connector), use the on-board transceiver. If you are
- using thick coaxial cable (AUI connector), you need to select the
- external transceiver option. For 3C509, you have the choices of TP,
- Coax, and AUI depending on what kind of board you have. For 3C509B,
- you have one more option, the Auto Select, but which is not available
- for a TPO (stealth) board.
-
- Troubleshooting
-
- If any of the diagnostic tests fail, the NIC may not be defective.
- Check the following:
-
- 1. Check the NIC installation by reviewing the instructions in
- the NIC user guide. Make sure that the NIC is seated
- correctly in the slot.
- 2. Inspect all cables and connections. Use only IEEE certified
- cabling.
- 3. Make sure that your computer was booted under DOS and that no
- device drivers or memory managers are loaded.
- 4. If you are running the Group 2 test, make sure that the loopback
- plug is securely attached to the NIC's BNC connector or that
- a properly cabled and inactive network is connected to the
- NIC.
- 5. If you are running the Group 3 test, make sure that the NIC
- is connected to a properly cabled and inactive network and an
- echo server is set up on the network.
- 6. Make sure that the NIC option settings are not used by any
- other NIC boards installed in the computer.
- 7. Install the NIC in another slot and run the tests again.
- The slot may be defective.
- 8. Replace the failed NIC with a working NIC and run the
- diagnostic tests again, using the same option settings as those
- used on the failed NIC.
- 9. Install the NIC in another functioning computer and run the
- tests again. Your computer may be defective.
-
- If the NIC still does not function correctly, first refer to the
- NIC user guide for specific troubleshooting information. Second, go
- to the Help Index to access the Technical Support help screen or refer
- to the technical support appendix in the NIC user guide.
-
-
- <<Begin Error Information Text>>
- 3C5X9,11,1,2,3,4,5,6,7,8,9,10,11
-
-
- Unable to locate topic. No information was found in the help file.
-
- This message appears because there is a problem in accessing the
- information in the help file. Press [Esc] and exit the Configuration and
- Diagnostic program. Locate the original help file that came with the
- Configuration and Diagnostic program.
-
-
- If the Register Access test failed:
-
- - Check the I/O base address setting on the NIC and make sure
- that it is not being used by another device.
-
- - Make sure that the NIC is installed in the appropriate slot
- (16- or 32-bit).
-
- - Refer to the Troubleshooting help screen and the NIC user
- guide more information.
-
-
- If the EEPROM Vital Data test failed:
-
- - Check the I/O base address setting on the NIC and make sure
- that it does not conflict with another device using the same
- setting.
-
- - Make sure that the NIC is installed in the appropriate slot
- (16- or 32-bit).
-
- - Refer to the Troubleshooting help screen and the NIC user
- guide more information.
-
-
- If the EEPROM Configurable Data test failed:
-
- - Check the I/O base address setting on the NIC and make sure
- that it does not conflict with another device using the same
- setting.
-
- - The user-configurable data in the EEPROM may be corrupted.
- Reconfigure the NIC so that the configuration information
- is rewritten to the EEPROM.
-
- - Make sure that the NIC is installed in the appropriate slot
- (16- or 32-bit).
-
- - Refer to the Troubleshooting help screen and the NIC user
- guide more information.
-
-
- If the Boot PROM test failed:
-
- - Check the I/O base address setting on the NIC and make sure
- that it does not conflict with another device using the same
- setting.
-
- - Check the boot PROM base address setting on the NIC and make
- sure that it is not being used by another device or software
- program.
-
- - Check the size of the boot PROM configuration.
-
- - Make sure that the boot PROM was installed correctly. Check
- the installation instructions in the documentation.
-
- - Make sure that the setting is disabled if no boot PROM is
- installed.
-
- - Make sure that the NIC is installed in the appropriate slot
- (16- or 32- bit).
-
- - Refer to the Troubleshooting help screen and the NIC user
- guide for more information.
-
- - The boot PROM is not functioning correctly. Refer to the manual
- that accompanied the boot PROM for technical support.
-
-
- If the FIFO Built-in Self-test failed:
-
- - Check the I/O base address setting on the NIC and make sure
- that it is not being used by another device.
-
- - Make sure that the NIC is installed in the appropriate slot
- (16- or 32-bit).
-
- - Refer to the Troubleshooting help screen and the NIC user
- guide more information.
-
-
- If the FIFO Loopback test failed:
-
- - Check the I/O base address setting on the NIC and make sure
- that it is not being used by another device.
-
- - Make sure that the NIC is installed in the appropriate slot
- (16- or 32-bit).
-
- - Refer to the Troubleshooting help screen and the NIC user
- guide more information.
-
-
- If the Interrupt test failed:
-
- - Check the I/O base address setting on the NIC and make sure
- that it is not being used by another device.
-
- - Check the interrupt request level on the NIC and make sure
- that it is not being used by another device.
-
- - Make sure that the NIC is installed in the appropriate slot
- (16- or 32-bit).
-
- - Refer to the Troubleshooting help screen and the NIC user
- guide for more information.
-
-
- If the Ethernet Core Loopback test failed:
-
- - Check the I/O base address setting on the NIC and make sure
- that it is not being used by another device.
-
- - Make sure that the NIC is installed in the appropriate slot
- (16- or 32-bit).
-
- - Refer to the Troubleshooting help screen and the NIC user
- guide for more information.
-
-
- If the Encoder/Decoder Loopback test failed:
-
- - Check the I/O base address setting on the NIC and make sure
- that it is not being used by another device.
-
- - Make sure that the NIC is installed in the appropriate slot
- (16- or 32-bit).
-
- - Refer to the Troubleshooting help screen and the NIC user
- guide more information.
-
-
- If the Network Loopback test failed:
-
- - Check the I/O base address setting on the NIC and make sure
- that it is not being used by another device.
-
- - Check the transceiver setting on the NIC.
-
- - Make sure that the loopback plug is installed correctly.
- Reinstall the plug or try a new plug.
-
- - Make sure that the test is running on an inactive network.
-
- - Check the NIC's connection to the network.
-
- - Make sure that the NIC is installed in the appropriate slot
- (16- or 32-bit).
-
- - Refer to the Troubleshooting help screen and the NIC user
- guide for more information.
-
-
- If the Echo Exchange test failed:
-
- - Check the I/O base address setting on the NIC and make sure
- that it is not being used by another device.
-
- - Check the transceiver setting on the NIC.
-
- - Make sure that the test is running on an inactive network.
-
- - Check the NIC's connection to the network.
-
- - If you are testing a twisted-pair NIC, check the LED on
- the back of the NIC. If it is not lit, there is a problem
- with the loopback plug or the network.
-
- - Make sure that the NIC is installed in the appropriate slot
- (16- or 32-bit).
-
- - Refer to the Troubleshooting help screen and the NIC user
- guide for more information.
-
-
-
- Sudden end of file
-
-
- (%VER 3C5X9 Configuration and Diagnostic English Help v3.2b)