World Book 1999/WBIS600.BIN/data1.cab/Common/Readme.txt

Text File | 1998-10-12 | 25KB | 645 lines

README
1999 World Book International Deluxe English Edition

This README file contains important information about World Book that
is not in the User Manual.  For the latest information about World
Book, please read this file in its entirety or check out the World
Book Web site at www.worldbook.com.

TABLE OF CONTENTS

----------------------------------------------------------------------

1.  TROUBLESHOOTING

1.1 CD-Key
1.2 Install and Uninstall
1.3 Resolution Changes
1.4 Rapid Resume
1.5 Color Distortions
1.6 ODBC Error

2. RUNNING AND USING THE WORLD BOOK APPLICATION

2.1 Swapping Discs
2.2 Sticky Notes/Highlighter
2.3 "CanÆt Open a Database" Error Message
2.4 Wizards
2.5 Portions of World Book Screen are Displaying Incorrectly
2.6 Out of Memory Messages while Using World Book
2.7 Using Word Processor within World Book

3. HARDWARE SPECIFIC PROBLEMS

3.1 MWAVE Modem
3.2 Hewlett Packard Printers
3.3 Print Problems
3.4 STEALTH-64 Video 2001 Problem
3.5 Audio and Video
3.6 Monitor Settings

4. SOFTWARE REGISTRATION

5. WORLD BOOK ONLINE

5.1 Downloading
5.2 Problems Accessing Web Sites
5.3 Using AOL (16 Bit Dialer) With Windows 95
5.4 Problems Initializing Internet Service Provider with World Book
5.5 Multiple Instances of World Book in Registration Window
5.6 Multiple Instances of Browser

----------------------------------------------------------------------

1. TROUBLESHOOTING


1.1 CD-KEY NUMBER

Problem:  I am having problems entering my CD-Key number.

Solution:  Your CD-Key number is a 12-digit number located on the back
of the disc holder.  When installing World Book, please make sure you
have typed all 12 digits of the CD-Key with all capital letters,
without dashes, spaces or hyphens, to ensure proper installation.


1.2 INSTALL AND UNINSTALL

Problem:  I deleted the World Book directory from my hard drive, but I
did not use the uninstall feature. I reinstalled World Book, and now I
am having problems with the program.

Solution:  You must uninstall World Book using the uninstall feature.
To access uninstall for the World Book program:  For Windows 95:
select START; select PROGRAMS; select WORLD BOOK 1999; select
UNINSTALL WORLD BOOK.

NOTE:  If you reinstall World Book, please install the program in the
same directory it was installed previously.  For example, if you
originally installed World Book In the default directory "C:\Program
Files\WB99ISA," you would reinstall the program in the same directory.

Problem:  I am receiving a "WB99DSA.exe is linked to missing export
MFC40.dll" error on my Gateway, AST or Dell system.  How do I bypass
this to run World Book?

Solution:  This happens primarily on the above listed computers.
However, if this has happened and you don't own a Gateway, AST or
Dell, follow the steps below.

When this problem occurs you will need to:
1.  Copy the MFC40.dll from the C:\Windows directory and Paste it in
    the C:\Windows\System directory.
2.  Then be sure to reboot the system for the changes to take effect.
3.  Next, restart World Book.

Please follow the steps below if you need help with this process.
1.   Click the Start button, and go to Programs.
     Now find the Windows Explorer.
2.   This will be towards the bottom of the menu) and click to open
     it.
3.   Find the Windows Folder and double click it.
4.   Scroll down on the right side until you find MFC40.dll
5.   Click MFC40.dll one time to highlight it.
6.   Go to Edit on the menu bar and click Copy.
7.   Go back to the right side of the Windows Explorer and scroll
     down to the System folder. (This will be under the Windows
     folder).  Now click the System folder one time with the right
     mouse button and click Paste.
8.   Delete the old MFC40.dll file in the Windows folder.  Click the
     MFC40.dll one time with the right mouse button and click Delete.
9.   Re-start your computer to let the changes take effect.


1.3 RESOLUTION CHANGES

Problem:  I changed my resolution when I had World Book open and now
I am experiencing screen errors.

Solutions:  Close World Book before you change your resolution.
Change your resolution and then restart World Book.  The program will
adapt to your new resolution.


1.4 RAPID RESUME

Problem:  Videos and animations play incorrectly.

Solution:  You may need to disable the RAPID RESUME feature on your
computer.  Please see your computer manual for instructions.


1.5 COLOR DISTORTIONS

Problem:  I am seeing color distortions when I move from one part of
the encyclopedia to another.

Solution:  Increase your screen setting from 256 colors to 16-bit high
color).


1.6 ODBC ERROR

Problem:  Why do I receive ODBC install error messages when I try to
install World Book?

Solution:  On certain older versions of Windows 95 and Windows NT this
problem will occur.  To fix this problem, upgrade your operation
system to the latest version.  You can find upgrades on the Internet
for both Windows 95 and Windows NT 4.0.

1. Go to http://microsoft.com
2. Under Contents sidebar, Products and Services, click Free Downloads
3. Under Locate by Category, click Support Drivers, Patches and
Service Packs:
4. Support Drivers, Patches and Service Packs
For Windows 95: Click Windows 95 Updates
For Windows NT: Click Windows NT Service Packs

Note: You will need Javascript for the NT upgrade web page.

Re-install World Book.


2. RUNNING AND USING THE WORLD BOOK APPLICATION


2.1 SWAPPING DISCS

Problem:  You see a reference to Disc 2 and you change discs.  Then
you see an error message.

Solution:  Wait for the "Please Insert Disc 2" prompt before you
change discs.

Problem:  While in "Just Looking" I chose to insert CD 2 and received
a CD Read Error. How do I prevent this error message from appearing
again?

Solution:  The problem occurs because CD 2 was inserted before the
program asked for it.  To properly recover, simply go back to "Just
Looking" by inserting the CD 1, selecting something from within the
"Find" list or selecting "Clear" then "Random".


2.2 STICKY NOTES/HIGHLIGHTER

Problem:  Upon reentering World Book from the desktop I continuously
see the following error message: "Sticky Notes and Highlights may be
corrupted."  What does this mean?

Solution:  This occurs when a proper shutdown has not been performed.
This message indicates that these files have been deleted.  To prevent
this, routinely exit the program properly.

Problem:  After changing the location of my Sticky Notes list, I place
a number of Sticky Notes.  The next time I open the World Book
program, the Sticky Notes list is blank.

Solution:  Any changes in Options will take effect in your next
session.  To assure the Sticky Notes are retained, exit and restart
the World Book program.

Problem:  I can not place more than 11 sticky notes to an article.

Solution:  The program allows you to enter 11 sticky notes per line in
an article.  To add more sticky notes to an article, move your cursor
down a few lines and continue to add additional sticky notes.


2.3 "CAN'T OPEN A DATABASE..." ERROR MESSAGE

Problem:  I get a message "Can't open a database created with a
previous version of your application."  What should I do?

Solution:  When running the World Book program, if you experience this
message "Can't open a database created with a previous version of your
application.", contact World Book Technical Support for assistance.


2.4 WIZARDS

Problem: After running the Web Page Wizard HTML Page Viewer, a few Web
Page Wizard buttons stop working.  The buttons that stop working
include the Select File, Save to Diskette and/or Print.

Solution:  If you experience this problem, close the Web Page Wizard
and restart it.  The buttons will function normally again.

Problem:  If I try to run one of the Wizards while video is playing,
it causes the video to break up.

Solution:  Please remember to stop any video or audio from playing
before trying to run one of the wizards.

Problem: I can't see the buttons on the bottom of the Wizard screens.

Solution:  If you are using this product on a 14" monitor and the
Homework Wizards' bottom buttons are hidden behind the Windows
taskbar, then hide the Windows taskbar.

Problem:  I created some web pages and then uploaded them (via FTP) to
my ISP.  When I viewed the pages off my hard drive they look fine, but
when I view them on the Internet, some of the pictures donÆt show up.
Why donÆt they show up and how do I fix it?

Solution:  Some Web servers and some FTP programs convert the Web Page
filenames to all lowercase letters.  The HTML pages that you created
are linking to the filenames in uppercase and because of the case-
sensitivity, the graphic files (which were in uppercase names) are not
found. To fix this, open the HTML file in your word processor.  (The
file will be named index.htm, page2.htm, or page3.htm)  Change the
View so that you are viewing the HTML source.  Find the section in the
HTML thatÆs labeled Photo and Caption.  In this section, search for
the string of code that starts with IMG SRC=.  After that string
youÆll find a filename, surrounded by quotes, with the extension of
.gif or .jpg.  Change the filename so that itÆs in all lowercase
letters.  Now do the same thing for the next Photo and Caption
section.  YouÆll need to do this for each one of your three HTML
pages.

Note:  Page graphics that have any upper-case letters in them will
also not display on your pages.  If you have this problem, then look
at all the filenames in your Web Page Wizard project file.  Write down
the names of the files that have capital letters in them.  Open each
one of the your .htm files and view the page source.  In the page
source, search for each one of the image or graphic files that youÆve
written down.  Change the links to those files so that the links
appear in all lowercase.


2.5 PORTIONS OF WORLD BOOK SCREEN ARE DISPLAYING INCORRECTLY

Problem:  Portions of my World Book screen are not displaying
correctly.

Solution:  This is most likely a resource issue with your computer.
If you have a variety of other programs open in the background while
running World Book, itÆs very likely that your systemÆs resources are
all being used.  Please close some of the other programs which are not
being used.


2.6 OUT OF MEMORY MESSAGES WHILE USING WORLD BOOK

Problem:  After using World Book for approximately 20 minutes, I start
receiving an out of memory message.

Solution:  This is most likely caused by a low swap file (or hard
drive space).  Check you hard drive(s) to see if you have enough hard
drive space.  Please use the following as minimum guides.  If you have
16Mb of RAM on your machine, you need to have at least 20 Mb of free
hard drive space. If you have 32Mb of RAM on your machine, you need to
have at least 10 Mb of free hard drive space.  Try to free up some
additional hard drive space to eliminate this problem.


2.7 USING WORD PROCESSOR WITHIN WORLD BOOK

Problem:  IÆm using my Word Processor program within World Book and
sometimes I canÆt get it to open from the Tools menu.

Solution:  With some word processors, when you open the word processor
and then try re-opening it later it remains in the background.  This
problem happens with some older versions of certain word processors.
You have a few choices: (1) switch to a different word processor (2)
open the current word processor by selecting it from the minimized
state in the task bar (3) use the default World Book Notepad word
processor


3. HARDWARE SPECIFIC PROBLEMS


3.1 MWAVE MODEM

Problem:  I am having trouble using the World Book application with my
MWAVE modem. What can I do?

Solution:  Problems encountered with the MWAVE card have been limited
to the M series Aptiva PC's. The most common problem is that after
World Book is installed, you will see an error message when trying to
configure their ISP.  To fix this problem, restart Windows. Then go to
the MWAVE program group on the Windows 3.x desktop and open it.
Double click the MWAVE modem icon, go to "Options" then "Settings" and
check the box that says, "Start MWAVE". This action will reactivate
the COM port and allow you to initialize the modem.


3.2 HEWLETT PACKARD PRINTERS

Problem:  Why am I having problems printing with my HP 500 series
printer?

Solution:  Install an older driver such as the 500c.  Call Hewlett
Packard and request an older driver, or download the driver from the
Net at:  http://hpcc997.external.hp.com/cposupport/indexes1/djpr.html

NOTE: The HP 500C driver is a black and white driver. However, in
Windows 95 it will enable the user to print in color. It is strongly
recommended that the user consult Hewlett Packard when installing a
new driver.


3.3 PRINT PROBLEMS

Problem:  A picture prints half on one page and half on a second page.

Solution:  Click START at the bottom of the screen; select SETTINGS,
select PRINTERS; click FILE, select PROPERTIES; change the dithering
quality to FINE.

Problem:  Bold characters print strangely with Kyocera printer.

Solution:  Use a generic HP driver (HP Laser Jet 3 emulation and HP
Laser Jet 3 driver) to correct this problem.


3.4 STEALTH-64 VIDEO 2001 PROBLEM

Problem:  When I enlarge the Distance Calculator, the globe image
becomes distorted.

When I create a timeline in the Timeline Wizard and select a picture,
a black square appears where my selected picture should be.  The
scroll bar area, with the up and down arrows, is also blacked out.

Solution:  This is a video driver problem on a Stealth-64 video 2001
board.  This board uses the S3 chip set.  Updating your video driver
will fix the problem.  You need to identify which chip you have using
the S3 Chip Identify Utility and download the latest driver from the
S3 web site.  Their web site address is "www.s3.com". Go to the
"Drivers and Utilities" section and download the S3 Chip Identify
Utility and the updated drivers for the various chips.


3.5 AUDIO AND VIDEO

Problem:  Why am I having difficulty playing sounds, animations,
videos or simulations?

Solution:  World Book requires Quick Time 3.0.

Problem:  Sometimes I experience choppy video and/or chipmunk sounds
during sound play.

Solution:  QuickTime installs with default settings which you may need
to change.  Follow these steps:

Select Settings in Win 95
1.   Select the Control Panel
3.   Select QuickTime
4.   Once in Quick Time settings, select More
5.   Select Video Tab
6.   Under Draw Method select Video Driver NOT Video Hardware
7.   Select "Apply to your Settings"

Problem:  Other programs previously installed on my computer that
included videos no longer play.

Solution:  World Book includes QuickTime for Windows, version 3.0.
Some older programs may not support this release of QuickTime.

Problem:  Videos or audios in World Book are stopping or flickering.

Solution:  For Windows 95:  click START at the bottom of the screen;
select SETTINGS, select CONTROL PANEL, double click QUICKTIME; select
MORE at the bottom of the window, select VIDEO TAB at the top of the
window; under OPTIMIZATION DRAW METHOD select VIDEO DRIVER; select
APPLY, (the system will ask "Do you want to apply modifications?"),
select YES.


3.6 MONITOR SETTINGS

Problem:  I am having problems viewing my Distance Calculator or other
media.

Solution:  World Book does not support 24-bit color.  You must select
16-bit (or lower) color from your monitor display settings.  In
Windows 95:  open CONTROL PANEL and select DISPLAY.  Follow the
instructions to set up your computer's display.


4. SOFTWARE REGISTRATION

Software Registration is used to access and update the World Book
Software Customer Profile and to register World Book with World
Book/IBM.  This information should be kept current and registered with
World Book/IBM on an annual basis in order to receive the benefits of
being a World Book/IBM customer.  The World Book/IBM software
registration section contains the information and the instructions on
how to register World Book/IBM software by modem, telephone, fax, or
postal service.

Problem:  When I register via modem, how can I determine my
Communication Settings?

Solution:  When registering your copy of World Book via modem, a
screen prompting you to enter your Communication Settings appears.
The IBM Software Registration Tool will automatically detect the COM
port on which your modem is located.  If you are dialing out from a
phone number that requires you to enter a dial prefix, enter that
number with a comma directly after it in the box named DIAL PREFIX
(for example, many businesses require you to dial the number 9 before
dialing the phone number so you would enter "9," in the DIAL PREFIX
box.)

Problem:  When I register via fax or mail, how do I enter the
registration number I receive from World Book/IBM?

Solution:  For Windows 95:  click START at the bottom of the screen;
select PROGRAMS, select WORLD BOOK 1999, select SOFTWARE REGISTRATION.
The Software Registration Tool screen will appear; select ENTER
REGISTRATION NUMBER, click CONTINUE.  Enter the registration number
you received from World Book/IBM in the box labeled REGISTRATION #:;
click OK.

Problem:  What is the difference between my CD-Key number (located on
the back of the disc holder) and the registration number I receive
when I register with World Book/IBM?

Solution:  The CD-Key number located on the back of the disc holder
containing World Book allows you access to the program.  During
installation of World Book, you will be prompted to enter this number
in order to continue.  The registration number you receive when you
register with World Book/IBM allows you to connect to World Book's
Updating Service to download articles and features that keep your
encyclopedia current.  Also, by registering with World Book/IBM, you
will be able to receive information about new releases, upgrades, or
new versions of this product.  IBM will be able to notify you of
future software offerings and promotions that may be of interest to
IBM customers.  As a registered IBM software customer, you may select
not to receive any of these benefits.

Problem: I am experiencing a corrupt screen in the Software
Registration tool.

Solution:  To fix this, reboot your system after you reinstall World
Book.  Then run the Software Registration tool.  This will clear up
the corrupt screen.  Also make sure you reinstall into the same
original directory.

Problem:  Whenever I attempt to go online, I see the following
message:  "Unable to register:  failed to launch registration
program."  As a result, I am unable to go online.

Solution:  You are seeing this message because there are not enough
system resources available to launch the registration program.  To
solve this problem, register World Book before you attempt to go
online.

Problem:  I cancelled out of the registration the first time I ran the
World Book program and now I cannot Register via the
Online/Configure/World Book Web Site Register method.  When I select
the Register button, nothing happens.

Solution:  This may occur if you are running a 1999 World Book product
on a Windows NT system with an older version of World Book also
installed.  To fix this problem:

Click START at the bottom of the screen
Click FIND
Click FILES OR FOLDERSà
On the Name & Location tab, type in reg.reg in the named field
Delete all instances of the files named reg.reg
Run World Book
Click ONLINE from the tool bar
Click Configure
In the Configure dialog box, Click the REGISTER button
This should allow you to register your World Book product


5. WORLD BOOK ONLINE


5.1 DOWNLOADING

Problem:  While downloading, you disconnect the World Book program and
it stops responding.

Solution:  Do not disconnect or terminate your ISP session while the
World Book program is downloading information.


5.2 PROBLEMS ACCESSING WEB SITES

Problem:  While using World Book, I am unable to access web sites and
I see the following message:

"Unable to launch your web browser.  If your web browser is running,
close it and try your selection again.  If no web browser is running,
there may be low resources available.  Close other applications and
try your selection again.

Solution:  First, verify that your configured browser is still
installed.  If this does not work, go to the Web browser field of the
Configuration dialog box.  Check if your web browser contains a long
file name.  If it does, you may need to change the path to DOS (8-
character) files names.

For example, if your command line says:
"c:\Program Files\Netscape\Netscape.exe"

Change the path to:
"c:\progra~1\netscape\Netscape.exe"


5.3 USING AOL 3.0 (16 BIT DIALER) WITH WINDOWS 95

Problem:  I am having problems using the AOL 3.0 (16 bit dialer) in a
Windows 95 environment with World Book.  What should I do?

Solution: If you are experiencing problems using the AOL 3.0 (16 bit
dialer) package under Windows 95, you should upgrade your old AOL 3.0
(16 bit dialer) to the new AOL for Windows 95.  To access the AOL for
Windows 95 upgrade instructions, use the keyword UPGRADE.  After
upgrading, make sure to restart World Book and reconfigure your
Internet Service Provider by selecting "America Online."


5.4 PROBLEMS INITIALIZING INTERNET SERVICE PROVIDER WITH WORLD BOOK

Problem:  I keep getting the following message every time I start the
1999 World Book application:

"! A problem has occurred initializing your Internet service provider.
Online services will be disabled until Windows is restarted"

Solution:  If you have tried to restart World Book or Windows, and the
error persists, there is a problem with your Internet Service Provider
(ISP) configuration.

This can happen when AOL is re-installed or through one of their
Automatic Updates.  It will be necessary to edit your Windows Registry
to clear the configuration information World Book is using to connect
to your ISP.  Be VERY careful, and follow these instructions EXACTLY.
If you incorrectly edit the Windows registry, you could damage your
system configuration file. If you are uncomfortable doing this, call
Technical Support and have them walk you through the procedure.

First, make sure that World Book is closed before you edit the
registry:

1.  Click Start on the Windows Task Bar and Select Run...
2.  Type REGEDIT in the Open: field of the Run dialog and press enter.
3.  Click the "+" sign next to "HKEY_CURRENT_USER".
4.  Click the "+" sign next to "Software".
5.  Click the "+" sign next to "IBM".
6.  Click the "+" sign next to "TrueIP".
7.  Highlight the World Book product you have installed (for example:
    WB99DSA) by clicking on the word (WB99DSA) or the little folder
    next to it (*not the "+" sign!*)
    (Note: The Window on the right should show "(Default)",
    "Authorization", and "Current Isp" under the Name column.)
8.  If you are sure you followed the above instructions exactly, press
    the Delete key on your keyboard and click "Yes" when asked "Are
    you sure you want to delete this key?".
9.  Close the Registry Editor application.
10. Restart World Book.

The error message should not re-appear.

It will be necessary for you to re-configure your 1999 World Book for
the correct ISP configuration.  Please refer to your World Book
documentation for instructions on configuring for your ISP.


5.5 MULTIPLE INSTANCES OF WORLD BOOK IN REGISTRATION WINDOW

Problem:  While trying to go online the registration window came up
with more than one World Book option.  What should I do?

Solution:  This is probably happening because you have more than one
version of World Book installed, or parts of an older version of World
Book still on your hard drive.  Each version of World Book listed in
your registration window should be identifiable by year.  If you canÆt
register your current version, you must first delete all previous
entries in the registry as follows:

1.  Select start

2.  Select find

3.  Select file or folders

4.  Type in reg.reg in the search line
5.  Select the drive(s) where current and past versions of World Book
    are installed
6.  Select find now
7.  Delete all reg.reg files which are found on your hard drive(s)
8.  Close the find file window
9.  Re-enter World Book and begin registration again


5.6 MULTIPLE INSTANCES OF BROWSER

Problem:  IÆve selected the check box to only launch one browser at a
time, but each time I select a website, World Book launches a new
instance of my browser.  Why is that?

Solution:  On certain versions of older browsers this function will
not work.  Please remember to close older instances of your browser to
save system resources.