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Computer Buyer 1997 January
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dpcb197.iso
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internet
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Vossnet
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README4.TX_
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README4.TX
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1996-05-24
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6KB
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Help on Connecting to Voss Net Online
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
***********************************************************************************
NB. If you are having difficulty connecting please see the trouble-shooting section
at the end of this file.
***********************************************************************************
The first thing you need to do in order to connect to Voss Net Online is to click on
the Connect! menu option that is located on the Main Menu page of the software.
This will open up the 'Connect to Voss Net Online!' window. From here, simply verify
that all of the settings on the page are accurate and type in your password (if it
is not already in the password box). Finally, click on the 'Connect' button and
let the software do the rest. It will dial into Voss Net Online and connect you to the
network. If there are no modem settings shown on the 'Connect to Voss Net Online!'
window, click on the 'Options' menu item and then the 'Advanced Options' menu item.
This will expand the connection window and display all of your current modem settings.
The follow menu options are available in the 'Connect to Voss Net Online!' window:
FILE
Exit - Exit the 'Connect to Voss Net Online!' window.
USERS
Create user account - Adds an existing account to the Voss Net Online software.
OPTIONS
Remember password across sessions - Saves your password between sessions.
Hide password - Security measure that encrypts your password with asterisks (*).
Advanced Options - Displays all of the current modem and dial-up settings.
MODEM
Set Modem Initialization String - Use this to change or update your modem settings.
CONNECTION
Direct Dial - Normal method of dialing into Voss Net Online with a modem.
Network - Allows for connection via a TCP/IP network if your PC is already on the
Internet.
HELP!
This menu option opens up this help file.
The following settings can also be changed in the 'Connect to Voss Net Online!' window:
Phone Number: You can either use the drop down menu or type in a new phone number
manually using the phone number box.
Dialing Prefix: This should be used if you need to dial a 9 to get out of your
office's phone system. It can also be used if you wish to disable call waiting before
connecting to Voss Net Online. You should always put a comma (,) after the dialing prefix
to send a pause to your modem.
Dialing Suffix: This should be used if your setup requires any type of number to be
dialed after the original phone number.
Modem Setup: This is where your modem's initialization string is stored. You can either
use the Modem/Set Modem Initialization String option or simply input the new string
directly into this box.
Modem Hangup: This is the string that your modem utilizes to hangup. Most Hayes compatible
modems use ATH as the Hangup string.
Modem Speed: This is where you should set the speed of your modem. Note that 28,800
baud modems should be set to 38,400 baud with Voss Net Online. You should avoid setting
a modem speed that is too fast for your modem as this may cause an unstable connection.
As a rule of thumb, you should not use a modem speed that is one setting faster than
the speed of your modem.
Comm Port: This is where you should set the Comm Port number that your modem is setup
to use. If you are unsure as to which Comm Port your modem is on, see the Troubleshooting
Section at the bottom of this page.
Dial Type: This is the type of dialing that your phone line uses. Most of the United Kingdom
is using Tone Dial.
Conecting Troubleshooting:
Q. Everytime I dial in, it says "Tapping Enter" and does nothing.
A. Two things can cause this, first, your modem not properly resetting,
and second, a problem at the POP (the number you are calling).
Reset the modem yourself, by turning it off and then back on. If
it's an internal modem, close down Windows and turn the computer off
and then back on.
If you still see the "tapping enter", please notify Voss Net
Customer Support.
Q. I cannot get into Voss Net Online. I hit connect, my modem says
"dialing", "waiting for pickup", "waiting for host", and then
finally "we cannot complete your call, try again later," and in the
bottom left of the screen "ok, cancelled."
A. The modem is not properly hooked up, or is not hooked up to the
right place. There is no dialtone; connect it to a handset and
listen. You can check this for yourself by dialing the number
through a terminal program. It will likely say NO DIAL TONE.
Q. I try dialing in and the phone icon turns red (or yellow) and I see
a message "could not open port" ("could not write to modem" or
"could not initialize modem").
A. Most likely, you're using the wrong com port, try another. If you
are not sure of the com port, exit Windows (you must exit and not
just drop to DOS). Now run MSD. This is a DOS program that is
packaged with DOS 6.0+. Type C to see where your computer thinks
the modem is. Then press alt-f,x to get back out. Alternatively,
you can just try each com port in turn until you find the one that
makes the modem dial.
If this doesn't solve the problem, recheck the line going from the
phone jack to the modem. Check also for any other programs that are
running along with Voss Net Online. Press ctrl-esc for a task list, and
close down any other active programs besides the Program Manager.
If you're calling from a switchboard you may need to add a 9, in the
dialing prefix area of the connect screen to get an outside line.
Q. Do I always have to type in my password to connect?
A. No, you don't have to enter your password for every Voss Net Online
session, but that is the safest way. You can choose Options and
click on Remember password across sessions. Of course if you choose
to Remember the password across sessions and other people have access
to your computer, then anyone could easily get into your account
without knowing your password.