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Text File | 1994-06-01 | 20KB | 371 lines

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BEST APPLICATION OF 11 YEARS 2. BEST NEW BUSINESS AND APPLICATIONS SOFTWARE 3. BEST NEW MS-DOS APPLICATION EnVision Publisher was up against major nominations such as PC-Write, PC-File, Neopaint, ProtoCad, Wolfenstein-3D, etc. The Shareware Industy Awards are to the shareware industry what the Oscars are to the motion picture industry. EnVision Publisher also received the Editor's Choice Award from Shareware Magazine. EnVision Publisher is a trademark of Software Vision Corporation. All other names are trademarks of their respective owners. EnVision Publisher 2.0 "Power Publishing At Your Fingertips" Answers to Common Questions Copyright (c) 1992 - 1994 Software Vision Corporation All Rights Reserved EnVision Publisher -- Answers to Common Questions -------------------------------------------------------------- Answers to Common Questions =========================== In this document we included detailed answers to the most common questions our technical support staff has received. If you are experiencing difficulties with EnVision Publisher, please read this document -- chances are, you will find your answer here. Question 1: The Mouse works with Microsoft Windows or some other program, but it does not work with EnVision Publisher. Answer: Your mouse driver is not loaded into memory. The reason the mouse works with Windows is because Windows has its own mouse driver built in. Our program relies on the mouse driver that came with your mouse. To load the mouse driver into memory type: MOUSE at the DOS prompt at your root directory (not in the EVP directory). If this does not work, look for a subdirectory on your system called MOUSE or something similar to the name of your mouse manufacturer. What you are looking for is a file called MOUSE.COM or something similar (usually mice drivers have an extension of .COM.) If this fails as well, look in you DOS directory, DOS 6 cames with the Microsoft mouse driver. To enable it, change to that subdirectory (DOS), and type MOUSE. Once you get the mouse driver loaded, you can change to the subdirectory where you have EnVision Publisher installed, and run the program. You know the mouse driver is loaded when you get the copyright and version number of the mouse driver, as well as the message: "mouse installed". If you want the mouse driver to install automatically when you boot up your system, put the path together with the name of your mouse driver in your AUTOEXEC.BAT file, then reboot your system. Question 2: The mouse cursor does not show on the screen, but the mouse trackers in the page rulers are tracking mouse movement, OR, the mouse cursor disappears in the page area, but it appears in the menu area or when a dialog is active. -------------------------------------------------------------- 3 EnVision Publisher -- Answers to Common Questions -------------------------------------------------------------- Answer: This problem occurs with many other programs, not just EnVision Publisher, and it is caused by the fact that you are using an older mouse driver not designed to be used with your video card, when this card operates in VGA mode. You will have to obtain a more recent mouse driver. Please contact your mouse manufacturer on how to do this. Most mouse manufacturers have free BBS services from where you can download their current mouse driver at no cost to you. Also, if you are using DOS 6, you can use the MOUSE.COM mouse drivers that comes with DOS 6 (usually in the DOS directory). Question 3: Mouse cursor shows on the screen, and EnVision says "Mouse: YES" in the About dialog, but the mouse does not respond. Answer: You may have a video card or a computer that has a built-in bus-mouse connector, but your mouse is connected to the serial port. This may cause some mouse drivers to assume that the mouse is connected to the bus-port on your video card, which is incorrect. You may solve this by disabling the built-in bus-mouse port, or by connecting the mouse to the bus-port rather than the serial port. Please refer to your card/computer documentation for more details on disabling/enabling bus-mouse ports. Also, some mouse drivers allow you to specify the port where the mouse is connected. For example, with some Logitech mouse drivers, if you start the mouse driver with the "1" parameter (MOUSE 1), will force the mouse driver to assume that the mouse is connected to the COM1 serial port. See your mouse documentation for more details. Question 4: When starting EnVision Publisher, the About dialog, the menus, and the page are displayed on the screen, but the start-up "program registration reminder" screen is still in the background, thus corrupting the screen contents. Answer: This problem occurs with some older VGA cards when used with SOME mouse drivers. Many of these VGA cards were manufactured before the VGA standard was fully established. There are two ways you can correct this problem: 1. Run EnVision Publisher in EGA mode. To accomplish this, enter EVP EGA when -------------------------------------------------------------- 4 EnVision Publisher -- Answers to Common Questions -------------------------------------------------------------- starting the program at the DOS prompt. You can also try EVP VGAPLUS or EVP EGAPLUS. See page 97 in the Reference Guide (MANUAL.DOC) for more information. 2. Obtain a different mouse driver from your mouse manufacturer. Usually you can interchange mouse drivers, or you can use MOUSE.COM that comes with DOS 6. Question 5: The mouse cursor corrupts the screen as it moves. Answer: See Question 4 above. Question 6: Printing is too slow. While printing, the band counter takes breaks before continuing printing. Answer: Printing under EnVision Publisher can be sped up significantly (sometimes by a factor a 4 or more), if you configure some of your computer's XMS (extended memory) to act as EMS memory (expanded memory). If you have DOS 5 or higher, you can convert XMS to EMS by including HIMEM.SYS first and then EMM386.EXE with the appropriate parameters in your CONFIG.SYS file on the root directory of your hard disk. Fore more details please see "Print speedup" in the Help Topics in the Help menu, and also please refer to your DOS manual. Please see the section "Printing Hints and Facts" in this manual for more details. A binary print spooler will also improve print speed. When you register, we will include a print spooler at no charge if you ask for it. Also, printing at lower resolution (DPI) is much faster than printing at high resolution. Question 6: Your dot-matrix printer prints garbage, or it pushes form feeds. Answer: You are using the wrong emulation and/or resolution (DPI) for your printer. Make sure that your printer's DIP switches and/or built-in menu is set properly. Many printers support more than one emulation, so please make sure that the emulation you selected in EnVision Publisher's Print dialog matches that of your printer. Please see the section "Printing Hints and Facts" in this manual for more details. Question 7: The contents of the printed page are split across several pages. -------------------------------------------------------------- 5 EnVision Publisher -- Answers to Common Questions -------------------------------------------------------------- Answer: If you are using EnVision Publisher on a network, make sure that your network's CAPTURE utility (it's called different names under different networks) is resident, it is set to handle large binary files, and it has a "timeout" value large enough to prevent print-job cutout. This problem can also occur on printers that have built-in timeout routines. Set the timeout to a larger value. Question 8: Cannot print a full page in high resolution on a LaserJet printer. Answer: To print a full page at high resolution (300 DPI) on a LaserJet printer (except the LaserJet 4), your printer must have at least 1 Meg of memory (this is printer memory, not computer memory). (On the LaserJet III family of printers you need at least 1.5 Meg.) This is necessary because the printer needs that much memory to rasterize a full page -- this is a printer requirement, not EnVision Publisher. If your printer has less than 1 Meg (possibly 512k), you can either print up to one half page in high resolution, or full page at 150 or 75 DPI. The LaserJet 4 uses a different page rasterization technique, so this does not apply. Generally, most newer LaserJet and compatible printers have 1 Meg or more of memory, but some older models came standard with 512k and can be upgraded to 1.5, 2.0, or 2.5 Meg. or more. If your printer has less than 1 Meg, we recommend that you upgrade its memory to 1 Meg or more. This will improve the use of your printer not only with EnVision Publisher, but also with other graphical programs. Question 9: On a PostScript printer, only the Helvetique font prints, while the other fonts print as Courier. Answer: When printing on PostScript printers, and the "PostScript fonts" checkbox is checked, EnVision Publisher will not use its own scalable fonts, but rather the fonts that are resident in your PostScript printer. When you register in order to receive EnVision Publisher Plus or EnVision Publisher Pro, you will receive other fonts that match your PostScript printer's resident fonts. -------------------------------------------------------------- 6 EnVision Publisher -- Answers to Common Questions -------------------------------------------------------------- Question 10: On a CGA (Color Graphics Adapter) display, EnVision Publisher runs in Black and White. Answer: The CGA standard is capable of displaying 4 colors at a resolution of 320 x 200. At the resolution of 640 x 200, the CGA will operate in 2 colors (Black and White). Because a 320 x 200 screen is just too small for EnVision Publisher to operate in, the program will run in 640 x 200 in 2 colors. This is the mode that most applications will use in CGA. It is important to note that the CGA is a very old standard, with very limited capabilities. We recommend you upgrade your system to a VGA or better. Question 11: When printing small type at low resolution (60 or 75 DPI), some characters are uneven. Answer: This occurs because at low resolution, the program has to approximate the actual character size. Correct this by printing at a higher resolution (DPI). Remember: low resolution is good for drafts, but your final document should be printed at your printer's highest resolution. Question 12: My mouse cursor disappear after printing. Answer: If you have any EMS or XMS memory there may be a memory conflict with one of your other programs. Try running EnVision Publisher with the following parameters: EVP NOEMS NOXMS. (You type this at the DOS prompt in the subdirectory where the program is located, instead of typing only EVP the way you normally would.) These commands tell EnVision not to use the EMS or XMS memory that you may have. There are additional command line parameters that are located at the back of your manual on page 97 and 98 of the Reference Guide (MANUAL.DOC). If you are running any memory resident programs, there may be a conflict. Try running EnVision Publisher while they are not in memory. An example of a memory resident program would be a menu program. Question 13: My computer crashes after printing. Answer: See the answer to question 12 above. Question 14: Program is acting eratically and/or crashes. Answer: If your may have an incompatible math co-processor. Turn it off with this command on the DOS prompt: SET 87=NO You can later turn it back on with SET 87=YES -------------------------------------------------------------- 7