Pegasus Win & OS/2 Edition/Pegasus_Win_OS2.iso/os2/inf_view/ps2a_gen.inf

OS/2 Help File | 1992-06-02 | 108.6 KB | 2,855 lines

ΓòÉΓòÉΓòÉ 1. About PS/2 Assistant ΓöÇ Tutorial ΓòÉΓòÉΓòÉ

                               IBM PS/2 ASSISTANT (TM)
                          Developed by Mark T. Chapman
                         IBM NDD National Support Center
                  2300 Windy Ridge Parkway, Marietta, GA. 30067
                 PROFS ID: DAYVM2(MCHAPMAN) ΓöÇ Tie Line: 269-6432
                     Prodigy ID: JPJS05A ΓöÇ BBS: 404-835-6600
                    Copyright (C) IBM Corporation, 1989-1992

OVERVIEW
There are many sources of information available from IBM, including
announcement letters, service manuals, programming and technical reference
manuals, how-to "cookbooks," electronic bulletin boards (both public and
IBM-use only), and others.  The IBM PS/2 Assistant is an attempt to bring much
disparate and often difficult to find information together into one easy-to-use
"electronic book."

The IBM PS/2 Assistant is an online help tool composed of PS/2 and OS/2-related
marketing, service, technical and general information.  The books include the:

 1. IBM PS/2 Marketing Assistant (filename PS2A_MKT.INF), including:

   o IBM hardware and software pricing and part number information.
   o Promotional and upgrade information.
   o IBM publication ordering information.
   o Marketing Qs & As, and more.

 2. IBM PS/2 Service Assistant (PS2A_SVC.INF), including:

   o Hardware and OS/2 error code information.
   o DOS and OS/2 CSD information.
   o Hardware and software service tips and Qs & As, and more.

 3. IBM PS/2 Technical Assistant (PS2A_TEC.INF), including:

   o Tutorials on Micro Channel Advantages, and Expanded vs. Extended Memory,
   o Hardware and software Technical tips and Qs & As, and more.

 4. IBM PS/2 Technical Specifications Assistant (PS2A_TSP.INF), including:

   o Lengthy technical specifications documents for every PS/1 and PS/2 system
     and display, past and present.

 5. IBM PS/2 General Information Assistant (PS2A_GEN.INF), including:

   o IBM and non-IBM telephone numbers.
   o List of OS/2-related BBSes.
   o Acronym and abbreviation list.
   o List of OS/2-related books available in bookstores, and more.

The reason for having a number of different books instead of just one large one
is two-fold.  First, there is so much information provided that it might be
awkward to use, and would take longer to search through than smaller books.
And second, by dividing up all of this information into related subject matter,
those who don't need certain categories of information (such as service tips,
for example), can delete entire books to save disk space.  Besides, these files
may be logically linked together and viewed or searched as one large book, at
your preference.  (This procedure is explained in the accompanying PS2ASST.TXT
file.)  For convenience, the files will be collectively called the "PS/2
Assistant" throughout the rest of this document.

Not only is the information more "centrally located" this way than distributed
across all the individual documents, but due to its electronic nature, the
specific information you seek can be found more quickly and easily.  The source
information is compiled into binary files that take roughly half as much disk
space as ASCII files would.  And since the compiler also creates a "data
dictionary" of all words and numbers anywhere in the files, all occurrences can
be found and displayed on-screen in only a few seconds via the search facility
provided.  In addition, hypertext links (hyperlinks) allow you to jump from
section to section within a book without ever having to return to the Table of
Contents.  Hyperlinks are also used to display popup footnote windows at the
point of the footnote reference, rather than making you have to scroll down to
the bottom of a page, or the end of a chapter, to find the footnoted
information.

The PS/2 Assistant is created by compiling a scripted ASCII text file, using
the Information Presentation Facility (IPF) Tag Language and Compiler.  They
are included in the OS/2 V1.2 and 1.3 Programming Tools and Information
toolkits (P/Ns 6024929 or 85F1671).  The PS/2 Assistant requires OS/2 1.2 (or
later) to operate, because it uses the OS/2 VIEW.EXE command to access the
files.  This is the same command used to display the online OS/2 Command
Reference.  Since both files were created with the same compiler, and are
displayed by the same command, they look and act very much alike.  So if you
know how to use one, you also know how to use the other.

Note:  The PS/2 Assistant was tested, and does work, across an OS/2 LAN Server
V1.2 or 1.3 network, relieving the need for disk space on the requester, not to
mention not having to keep all those requesters updated with the latest
versions of the PS/2 Assistant books.  (For instructions on Setting Up an OS/2
LAN Server to Share Online Books, see the document by the same name in the
Networking Tips section of the PS/2 Technical Assistant.)

HOW TO USE THE PS/2 ASSISTANT
Before you begin to use this tool, it is helpful to understand how to:

o Expand the Contents to see all available topics
o Obtain additional information for a highlighted word or phrase
o Use action bar choices.

How to use the Table of Contents
When the Contents window first appears, some topics have a plus (+) sign beside
them.  The plus sign indicates that additional topics are available.

To expand the Contents if you are using a mouse, click on the plus sign.  If
you are using the keyboard, use the Up or Down Arrow key to highlight the
topic, and press the plus (+) key. For example, PS/2 Part Number / Pricing /
Availability List has a plus sign beside it.  To see the complete list of Part
Numbers, etc, click on the plus sign or highlight that topic and press the plus
(+) key.

To view a topic, double-click on the topic (or press the Up or Down Arrow key
to highlight the topic, and then press the Enter key).

Note:  To exit from any panel (window), including this one, simply press the
ESC key, or double-click on the icon to the left of the panel title bar (NOT
the one to the left of the PS/2 Assistant title bar, or you will close the PS/2
Assistant).  This will return you to the point from which you entered the panel
(either the Table Of Contents or another panel).  This may be done a number of
times in succession to step back through layers of panels, or until the TOC is
reached.

How to obtain additional information
After you select a topic, the information for that topic appears in a window.
Words, phrases, or numbers highlighted like this or this indicate that
additional information is available, either in the form of a footnote, or
sometimes an entire section.  Hyperlinks are used in some areas to help you
jump from one section of a document directly to another, without having to
return to a menu. (If you don't find this color to be easily identifiable as a
hyperlink, you may change the color, as described below.)  Use the mouse, or
Tab and Enter keys, to move between all the hyperlinks within a document.  For
example:

Certain words in the following section are highlighted in this way.  If you are
using a mouse, double-click on the highlighted words.  If you are using a
keyboard, press the Tab key to move from one highlighted word to the next, (or
Shift-Tab to backup) and then press the Enter key.  Additional information will
appear in a pop-up window.

Note:  The windows that pop up when you double-click on a hypertext link are
sizable.  Simply drag the sides or corners of the windows to the desired size
and shape, just as you would any other PM window.

Note:  Headings are assigned the color red throughout the PS/2 Assistant. The
Change Bars (|), which indicate additions or revisions since the last release
of the PS/2 Assistant, are also highlighted in red to make them easier to find.
(All other colors are as set by your OS/2 Control Panel selections.  If a
color, or combination of colors, is not to your liking, you may change them to
something more pleasing. The operative choices are:  Help Text, Help
Background, and Help Highlight.)

Tip:  An easy way to find ALL changes since the last version is to Search for
the Change Bar character (|).  This can be typed by holding the Shift key while
typing the backslash key.

How to use the Action Bar options
A number of choices are available for managing information presented in the
PS/2 Assistant.  If you want to see more information about these choices, click
on the name of the choice (or press the Tab key to move to the choice and press
Enter).

Help
      Provides online help panels for using the Help facility.

Bookmark
      Allows you to set a placeholder so you can retrieve information of
      interest to you. (This choice is available from the Services pull-down.)

Search
      Allows you to find occurrences of a word or phrase in the current topic,
      selected topics, or all topics. (This choice is available from the
      Services pull-down.)

Print
      Allows you to print one or more topics. (This choice is available from
      the Services pull-down.)

Copy
      Allows you to copy a topic you are viewing to a file you can edit. (This
      choice is available from the Services pull-down.)

Options
      Allows you to change the way your Contents is displayed.

To see the PS/2 Assistant Disclaimer and Trademark Information, select:

                            Disclaimers & Trademarks


ΓòÉΓòÉΓòÉ 1.1. Disclaimer & Trademark Info ΓòÉΓòÉΓòÉ

To return to the About PS/2 Assistant section, select:

                              About PS/2 Assistant

* * * * * * * DISCLAIMER OF LIABILITY * * * * * * *

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS"
WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.  THE EVALUATION AND USE OF THIS INFORMATION IS A CUSTOMER
RESPONSIBILITY.  IN NO EVENT WILL IBM BE LIABLE FOR ANY DAMAGES, INCLUDING ANY
LOST PROFITS, LOST SAVINGS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING FROM THE USE OR INABILITY TO USE ANY OF THE INFORMATION PROVIDED HEREIN
EVEN IF IBM HAS BEEN ADVISED OF DAMAGES IN ADVANCE.  SOME STATES DO NOT ALLOW
THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

It is possible that this material contains references to, or information about,
IBM products, programs, or services that are not announced or available in
every country in which IBM operates.  Such references or information must not
be construed to mean that IBM intends to announce or make available such
products, programs, or services in any country in which they are not currently
announced or available.  The information herein is intended for use only in the
United States, notwithstanding there may be many similarities between products
marketed worldwide.

Any reference to an IBM product in this document is not intended to state or
imply that only IBM's product may be used.  Any functionally equivalent product
may be used instead, provided that use is in accordance with the manufacturer's
guidelines for that product.

Prices and specifications are subject to change at any time without notice.
Prices are provided for information purposes only, and shall not limit in any
way the remarketers' ability to set their own prices for IBM products.

The contents of this online book are copyrighted by International Machines
Corporation.

                     * * * * * * * TRADEMARKS * * * * * * *

The following trademarks apply to all online information:

o 1-2-3, Agenda, Freelance, Magellan, Notes, and Lotus are registered
  trademarks of Lotus Development Corporation.
o 1-2-3/G and Symphony are trademarks of Lotus Development Corporation.
o 386 MAX, 386 MAX Professional, and Qualitas are trademarks of Qualitas,
  Incorporated.
o 3+ Open and 3Com are trademarks of 3Com Corporation.
o 80286, 80386, 80486, and i486 are trademarks of Intel Corporation.
o Adobe Type Manager and ATM are registered trademarks of Adobe Systems,
  Incorporated.
o ActionMedia and DVI are trademarks of Intel Corporation.
o AIX is a Registered trademark of International Business Machines Corporation.
o AIXwindows is a trademark of International Business Machines Corporation.
o Aldus and Pagemaker are registered trademarks of Aldus Corporation.
o Apple is a registered trademark of Apple Computer, Incorporated.
o AppleTalk is a trademark of Apple Computer, Incorporated.
o Application System/400 and AS/400 are registered trademarks of International
  Business Machines Corporation.
o Ashton-Tate is a registered trademark of Ashton-Tate.
o AT&T is a registered trademark of American Telephone and Telegraph.
o Audio Visual Connection is a trademark of International Business Machines
  Corporation.
o Audio-Technica is a registered trademark of Audio-Technica, U.S.,
  Incorporated.
o AutoCAD and AutoSketch are registered trademarks of Autodesk, Incorporated.
o BASIC/2, C/2, COBOL/2, FORTRAN/2, Macro Assembler/2, and Pascal/2 are
  trademarks of International Business Machines Corporation.
o BookManager is a trademark of International Business Machines Corporation.
o CATIA is a trademark of Dassault Systemes
o Chargecard is a trademark of All Computers, Incorporated.
o COBOL/2, COBOL/2 Workbench, and Micro Focus are trademarks of Micro Focus.
o Compaq is a registered trademark of Compaq Computer Corporation.
o Current is a trademark of International Business Machines Corporation.
o D40CHK is a trademark of Dialogic Corporation.
o dBASE II is a trademark of Ashton-Tate.
o dBASE III, dBASE III Plus, and dBASE IV are registered trademarks of
  Ashton-Tate.
o DEC VT220/VT100/VT52 are trademarks of Digital Equipment Corporation.
o DeScribe is a trademark of DeScribe, Incorporated.
o Diablo is a trademark of Xerox Corporation.
o Diconix is a trademark of Eastman Kodak Corporation.
o DIF is a registered trademark of Lotus Development Corporation.
o Digital Research is a registered trademark of Digital Research, Incorporated.
o DiscoverEducation is a trademark of International Business Machines
  Corporation.
o DisplayWrite is a registered trademark of International Business Machines
  Corporation.
o DOS Merge is a trademark of International Business Machines Corporation.
o DOS Server/AADU is a trademark of International Business Machines
  Corporation.
o DXF is a registered trademark of AutoDesk Incorporated.
o EASEL is a registered trademark of Easel Corporation.
o Epson is a registered trademark of Seiko Epson Corporation.
o Etherand is a trademark of International Business Machines Corporation.
o Ethernet is a registered trademark of Xerox Corporation.
o Excelsior is a registered trademark of Excelsior Software, Incorporated.
o Express Publisher is a trademark of Power Up Software Corporation.
o GDDM is a trademark of International Business Machines Corporation.
o GEM and GEM/3 are trademarks of Digital Research, Incorporated.
o Harvard is a trademark of Software Publishing Corporation.
o Hayes is a registered trademark of Hayes Microcomputer Products,
  Incorporated.
o HP is a trademark of Hewlett-Packard Corporation.
o HPGL and Hewlett-Packard are registered trademarks of Hewlett-Packard
  Corporation.
o IBM is a registered trademark of International Business Machines Corporation.
o ImagEdit is a trademark of International Business Machines Corporation.
o Independence Series is a trademark of International Business Machines
  Corporation.
o InfoWindow is a trademark of International Business Machines Corporation.
o Intel is a trademark of Intel Corporation.
o LANSchool is a trademark of Lan Fan Technologies, Incorporated.
o LapStation is a trademark of Axonix Corporation.
o LaserJet and LaserJet Plus are registered trademarks of Hewlett-Packard
  Corporation.
o Lattice is a trademark of Lattice, Incorporated.
o Lexmark is a trademark of Lexmark International, Incorporated.
o LinkWay is a trademark of International Business Machines Corporation.
o M-Motion Video Adapter/A is a trademark of International Business Machines
  Corporation.
o Micro Channel is a trademark of International Business Machines Corporation.
o Microsoft is a registered trademark of Microsoft, Incorporated.
o Motif is a trademark of the Open Systems Foundation.
o MS-DOS is a registered trademark of Microsoft Corporation.
o MultiView is a trademark of JSB Computer Systems Limited.
o Network File System and NFS are trademarks of Sun Microsystems, Incorporated.
o NextStep is a trademark of NeXT, Incorporated.
o Netware, Advanced Netware, Novell, and SFT are trademarks of Novell,
  Incorporated.
o NFS is a registered trademark of Sun Microsystems, Incorporated.
o NTI is a registered trademark of Northern Telecom International.
o OfficeVision is a trademark of International Business Machines Corporation.
o Operating System/2 and OS/2 are registered trademarks of International
  Business Machines Corporation.
o Operating System/400 and OS/400 are trademarks of International Business
  Machines Corporation.
o ORACLE is a registered trademark of Oracle Corporation.
o PageMaker is a registered trademark of Aldus Corporation.
o PageScanner is a trademark of International Business Machines Corporation.
o Paradox is a registered trademark of Borland International, Incorporated.
o PC Mouse is a trademark of Mouse Systems Corporation.
o PC-MOS is a trademark of The Software Link.
o PCjr is a trademark of International Business Machines Corporation.
o PCradio is a trademark of International Business Machines Corporation.
o Personal Computer AT and AT are registered trademarks of International
  Business Machines Corporation.
o Personal Computer XT and PC XT are trademarks of International Business
  Machines Corporation.
o Personal Computer XT Model 286 is a trademark of International Business
  Machines Corporation.
o Personal Decision Series is a trademark of International Business Machines
  Corporation.
o Personal System/1 and PS/1 are trademarks of International Business Machines
  Corporation.
o Personal System/2 and PS/2 are registered trademarks of International
  Business Machines Corporation.
o Platinum is a registered trademark of Advanced Business Microsystems,
  Incorporated.
o PostScript, Encapsulated PostScript, and EPS are registered trademarks of
  Adobe Systems.
o PRODIGY is a registered service mark and trademark of Prodigy Services
  Company.
o PROFS is a registered trademark of International Business Machines
  Corporation.
o Proprinter is a trademark of International Business Machines Corporation.
o PS/2 Assistant, PS/2 General Info Assistant, PS/2 Marketing Assistant, PS/2
  Service Assistant, and PS/2 Technical Assistant are trademarks of
  International Business Machines Corporation.
o Query Management Facility is a trademark of International Business Machines
  Corporation.
o Quickwriter is a registered trademark of International Business Machines
  Corporation.
o Quietwriter is a registered trademark of International Business Machines
  Corporation.
o R:BASE and Microrim are registered trademarks of Microrim, Incorporated.
o RISC System/6000 and RS/6000 are trademarks of International Business
  Machines Corporation.
o RPG II Application Platform is a trademark of International Business Machines
  Corporation.
o Scanmaster is a trademark of Howtek, Incorporated.
o SCO is a trademark of Santa Cruz Operations, Incorporated.
o Screen Reader is a trademark of International Business Machines Corporation.
o SpeechViewer is a trademark of International Business Machines Corporation.
o Storyboard is a trademark of International Business Machines Corporation.
o SYLK is a trademark of Microsoft Corporation.
o Symphony is a registered trademark of Lotus Development Corporation.
o System Application Architecture and SAA are trademarks of International
  Business Machines Corporation.
o System V is a trademark of AT&T.
o System/370 is a trademark of International Business Machines Corporation.
o Times Roman, Helvetica, Palatino, and Optima are trademarks of Linotype AG
  and/or its subsidiaries.
o Ultimedia is a trademark of International Business Machines Corporation.
o UNIX is a registered trademark of UNIX System Laboratories, Incorporated.
o Vines is a registered trademark of Banyan Systems, Incorporated.
o Windows and Microsoft are registered trademarks of Microsoft Corporation.
o WordPerfect is a registered trademark of WordPerfect Corporation.
o WordStar is a registered trademark of WordStar International Corporation.
o Workplace Shell is a trademark of IBM Corporation.
o XENIX is a registered trademark of Microsoft Corporation.
o Xircom is a trademark of Xircom, Incorporated.


ΓòÉΓòÉΓòÉ 2.  ΓöÇ History of Changes ΓöÇ  ΓòÉΓòÉΓòÉ

The purpose of this section is to reflect the development of the IBM PS/2
Assistantover time.  The enhancements of each version of the Assistant are
listed below in reverse chronological order.  Major changes are followed by
minor changes. Inorder to minimize the size of this section, details of the
minor changes are shown for just the three newest releases.  Earlier versions,
in the Archive section, include descriptionsof the major changes only.

Tip  An easy way to find ALL changes since the last version is to Search for
the Change Bar character (|) from the Table of Contents.  This can be typed by
holding the Shift key while typing the backslash key.

ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ  HISTORY  ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ

54th EditionΓöÇΓöÇ06/02/92
MAJOR CHANGES:
ΓêÖ None

MINOR CHANGES:

PS/2 GENERAL INFO ASSISTANT

ΓêÖ IBM Voice Phone Numbers section:
 - Added 2 phone numbers
ΓêÖ Non-IBM Vendor Phone Numbers section:
 - Added 1 phone numbers
ΓêÖ Acronyms and Abbreviations section:
 - Added 4 acronyms/abbreviations
ΓêÖ FTN Broadcasts and Tapes section:
 - Added 3 FTN broadcasts

PS/2 MARKETING ASSISTANT

ΓêÖ Operating System & Apps Part Number/Price List section:
 - Announced withdrawal date for Current V1.2
 - Corrected description of OS/2 2.0
 - Changed description of ImagePlus/2
 - Withdrew DataInterchange/2 V1.0
 - Added hyperlink from Operating System and Compilers section to IBM LAN
Server
ΓêÖ PS/1 & PS/2 Hardware Part Number/Price List section:
 - Added IBM Cabling Products section (with 30+ products)
 - Added IBM FDDI Network procusts section (with 9 products)
 - Withdrew remaining Model 30 models
 - Added PS/1-087/137 models
 - Withdrew remaining Model 55LS/55SX models
 - Corrected footnote for N51-025
 - Announced withdrawal dates for 70-081, 80-081/321 models
 - Reduced prices of more than a dozen memory options
 - Reduced prices of 8504/8515/8518 displays
 - Withdrew M-Control Program V1.0
 - Reduced prices for 9 notebook/laptop options
 - Corrected feature code for L40SX Communication Cartridge I
 - Withdrew SpeechViewer 1.0 products
 - Announced SpeechViewer V1.1
 - Announced IBM 2456 Image Scanner
 - Updated descriptions of 3270 adapters
 - Announced withdrawal of 3270 emulation upgrades to V2.0
 - Updated descriptions of Token-Ring adapters
 - Announced 8230 Model 2; changed description of Model 1
 - Announced OS/2 LAN Enabler software
 - Withdrew Programmable Network Access (PNA) probram V1.0
 - Withdrew NetWare for SAA from IBM V1.0 software
 - Announced withdrawal of LAN Support Program V1.2
 - Announced LAN Support Program V1.3
 - Announced X25Net Concentrator, Manager, and Switch products
 - Withdrew 6187 plotters and cables
ΓêÖ PS/2-OS/2-AIX-DOS Publication P/Ns section:
 - Added 27 OS/2 documents
 - Added 4 OS/2 2.0 books (plus footnotes for 4 others)
ΓêÖF/C-P/Ns Cross-Reference section:
 - Added 9 F/Cs (8230, FDDI, L40 options) ΓêÖ Promotional Offerings section:
 - Added C Developer 's WorkSet/2 Promotion
 - Added SpeechViewer and THINKable discount Promotion
 - Updated PS/2 30-Day Money-Back Guarantee Promotion

PS/2 SERVICE ASSISTANT

ΓêÖ Latest PS/2 Reference/Diagnostic Diskette Levels section:
 - Updated headers to include OS/2 EE 1.3 book part numbers, instead of 1.2
ΓêÖ Service Qs & As section:
 - Added 4 Qs & As

PS/2 TECHNICAL ASSISTANT

ΓêÖ Technical Tips section:
 - Updated 1 OS/2 1.x Tip
 - Updated 1 OS/2 2.0 Tip
 - Added 1 OS/2 2.0 Tip
ΓêÖ Technical Qs & As section:
 - Updated 1 AIX PS/2 Q & A
 - Added 9 PS/2 2.0 Qs & As
 - Added OS/2 2.0 Compatibility/Installation Qs & As section
 - Added 2 OS/2 1.x Qs & As
 - Added 27 OS/2 2.0 Qs & As

PS/2 TECHNICAL SPECIFICATIONS ASSISTANT

ΓêÖ PS/2 Systems Features and Technical Specs section:
 - Reformatted PS/2 Model 25-LS document into new format for better readability
and printing

53rd EditionΓöÇΓöÇ05/11/92
MAJOR CHANGES:
ΓêÖ None

MINOR CHANGES:

PS/2 GENERAL INFO ASSISTANT

ΓêÖ FTN Broadcasts and Tapes section:
 - Added 3 FTN broadcasts

PS/2 MARKETING ASSISTANT

ΓêÖ PS/1 & PS/2 Hardware Part Number/Price List section:
 - Announced price reductions for Models 35, 40, and L40 systems
 - Changed descriptions for selected Model 56 and 57 models to reflect
preinstalled OS/2 2.0
 - Corrected description of PS/2 Model 95-0LF
ΓêÖ PS/2-OS/2-AIX-DOS Publication P/Ns section:
 - Added 1 PS/2 Micro Channel Adapter documents
 - Added 22 networking documents
 - Added 2 OS/2 documents
 - Withdrew 25 OS/2 1.2 books
ΓêÖ Promotional Offerings section:
 - Added PS/2 Model 56/57 with Preinstalled OS/2 2.0

PS/2 SERVICE ASSISTANT

ΓêÖ OS/2 Error Codes section:
 - Updated headers to include OS/2 EE 1.3 book part numbers, instead of 1.2

PS/2 TECHNICAL ASSISTANT

ΓêÖ Technical Tips section:
 - Added 2 OS/2 2.0 Tips
ΓêÖ Technical Qs & As section:
 - Added 1 OS/2 2.0 Q & A

PS/2 TECHNICAL SPECIFICATIONS ASSISTANT

ΓêÖ PS/2 Systems Features and Technical Specs section:
 - Added PS/2 Model 90-0L9/0LF document
 - Added PS/2 Model 95-0LF document
 - Added PS/2 Model 95-0MF/0MT document
 - Combined PS/2 Model 95-0J9/0JD/0JF documents into one to save space
 - Combined PS/2 Model 95-0KD/0KF documents into one to save space
 - Reformatted PS/2 Model 25-xx1/xx4 document into new format
 - Added 2.8MB diskette drive line item to all Model 90/95 documents
 - Added 1GB fixed disk drive information to all Model 95 documents
 - Changed maximum fixed disk capacity information for all Model 95 documents
to reflect new 1GB drive

52nd EditionΓöÇΓöÇ04/30/92
MAJOR CHANGES:
ΓêÖ Added many OS/2 2.0-related Qs & As to the PS/2 Technical Assistant
ΓêÖ Extensive reformatting of the PS/2 Technical Assistant and PS/2 General Info
Assistant to improve printing appearance

MINOR CHANGES:

PS/2 GENERAL INFO ASSISTANT

ΓêÖ IBM Voice Phone Numbers section:
 - Added 1 phone number
ΓêÖ Non-IBM Vendor Phone Numbers section:
 - Added additional comment to note
ΓêÖ OS/2-Related BBSes section:
 - Reorganized list in phone number sequence to facilitate finding nearby BBSes
ΓêÖ FTN Broadcasts and Tapes section:
 - Added 4 FTN broadcasts
ΓêÖ OS/2 Books section:
 - Moved to PS/2 Marketing Assistant

PS/2 MARKETING ASSISTANT

ΓêÖ Operating Systems & Apps Part Number/Price List section:
 - Added announcement information for DOS 5.00.1
 - Added announcement information for IBM Multimedia Presentation Manager/2 and
Toolkit
 - Announced withdrawal date for IBM Data DataTrade/2 V1.0 OS/2 Manager
 - Changed part number for SwitchServer/2 Rolm 9751
ΓêÖ PS/1 & PS/2 Hardware Part Number/Price List section:
 - Corrected feature code for A/C Adapter for N51 notebook
 - Announced price reductions for 90-0K9/0KF, 95-0HF/0KF
 - Announced withdrawal dates for 90-0K9/0KF, 95-0KF
 - Announced Models 90-0L9/0LF, 95-0LF/0MF/0MT
 - Announced 486DX2-50/25 and Enhanced 486DX-50 Processor Complex upgrades
 - Announced 70ns 4MB and 8MB ECC memory options for 90/95-0Mx models
 - Reduced price of 16MHz 387SX math coprocessor
 - Announced optional 2.88MB diskette drive for 90/95-0Lx/0Mx models
 - Announced 1GB SCSI fixed disk drive for 95 and 3510/3511 expansion units
 - Reduced price of SCSI Adapter/A and SCSI Adapter/A with Cache
 - Reduced price of Internal and External CD-ROM disk drives
 - Announced 8230 16/4 Mbps Unshielded Media Filter
 - Announced withdrawal date for 8230 4 Mbps Media Filter
ΓêÖ PS/2-OS/2-AIX-DOS Publication P/Ns section:
 - Added 3 networking documents
 - Added 40+ OS/2 V2.0 documents
 - Moved OS/2 Books--Additional Reading from PS/2 General Info Assistant
ΓêÖ F/C-P/N X-Reference section:
 - Added 35 Feature Codes for recent N51, CL57, 90, and 95 announcements
ΓêÖ PS/2 Processot/Disk/Memory Cross-Reference section:
 - Updated to add 90/95 announcements
ΓêÖ Marketing Qs & As section:
 - Added 15 OS/2 2.0 Q & A

PS/2 SERVICE ASSISTANT

ΓêÖ Latest PS/2 Reference/Diagnostic Diskette Levels section:
 - Updated levels for 25/35/40, N51SX, 56/57, 70, P70, 90/95
ΓêÖ Latest DOS and OS/2 CSD Levels section:
 - Updated levels for DOS 5.0, OS/2 2.0, OS/2 2.0 Toolkit, OS/2 ES
ΓêÖ Service Tips section:
 - Added 1 PS/2 Tip

PS/2 TECHNICAL ASSISTANT

ΓêÖ Technical Tips section:
 - Updated 2 PS/2 Tips
 - Added 1 PS/2 Tip
 - Updated 1 OS/2 2.0 Tip
 - Added 2 OS/2 2.0 Tips
ΓêÖ Technical Qs & As section:
 - Added 2 ICLAS/EDLAN Q & A
 - Added 2 OS/2 1.3 Qs & As
 - Added 42 OS/2 2.0 Qs & As

PS/2 TECHNICAL SPECIFICATIONS ASSISTANT

ΓêÖ PS/2 Systems Features and Technical Specs section:
 - Corrected diskette drive information for 56 LS, 56 SX, 56 SLC documents
 - Corrected memory speed information for 90/95-0Hx documents

To jump to the Archives section, containing the remaining history information,
double-click here.


ΓòÉΓòÉΓòÉ 2.1. Archives ΓòÉΓòÉΓòÉ

This section contains a list, in reverse chronological order of all the older
versions of the PS/2 Assistant, with a brief description of the major changes
(if any) incorporated into those versions.

To return to the main History of Changes section, double-click here.

ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ  Archives  ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ

51st EditionΓöÇΓöÇ04/10/92

50th EditionΓöÇΓöÇ03/24/92

49th EditionΓöÇΓöÇ03/13/92
ΓêÖ Added OS/2 2.0 Qs & As section to Technical Assistant

48th EditionΓöÇΓöÇ02/25/92

47th EditionΓöÇΓöÇ02/17/92

46th EditionΓöÇΓöÇ01/31/92

45th EditionΓöÇΓöÇ01/15/92
ΓêÖ Implemented price changes on nearly 200 products.

44th EditionΓöÇΓöÇ12/31/91
ΓêÖ Added nearly 100 more OS/2 error codes.

43rd EditionΓöÇΓöÇ11/22/91

42nd EditionΓöÇΓöÇ11/13/91
ΓêÖ Began adding NDD announcement letter numbers to Marketing Assistant for
reference purposes.

41st EditionΓöÇΓöÇ10/31/91

40th EditionΓöÇΓöÇ10/18/91
ΓêÖ Added October 17th, 1991 announcement information

39th EditionΓöÇΓöÇ09/30/91
ΓêÖ Added nearly 450 OS/2 error messages to PS/2 Service Assistant

38th EditionΓöÇΓöÇ09/06/91
ΓêÖ Added PS/2 Displays Features and Technical Specifications Reference to PS/2
Technical Specifications Assistant

37th EditionΓöÇΓöÇ08/27/91
ΓêÖ Divided PS/2 Technical Assistant into Technical Assistant and Technical
Specifications Assistant

36th EditionΓöÇΓöÇ07/26/91
ΓêÖ Added more than 180 OS/2 Error Messages to the Service Assistant

Version 2.72ΓöÇΓöÇ07/16/91
ΓêÖ Added Promotional Offerings section to PS/2 Marketing Assistant

Version 2.71ΓöÇΓöÇ06/28/91
ΓêÖ Added list of OS/2 CSD 5015 fixes to Service Assistant
ΓêÖ Added list of NETxxxx error codes to Service Assistant

Version 2.70ΓöÇΓöÇ06/14/91
ΓêÖ  Added 14 Technical Specifications documents for new PS/2 Models
35/40/55/57/70 (now more than 70 total) to Technical Assistant
ΓêÖ  Added information for dozens of new products to Marketing Assistant

CHANGES IN VERSION 2.62ΓöÇΓöÇ05/31/91
ΓêÖ  Added Service Tips section to PS/2 Service Assistant
ΓêÖ  Added PS/2 Assistant Tips section to PS/2 Technical Assistant

Version 2.61ΓöÇΓöÇ05/17/91
ΓêÖ  Major usability enhancements to PS/1 & PS/2 Features and Technical Specs
section, including:
 - Reformatted 15 documents (30-E31/E41, L40-044, all 90/95 docs) to use
proportional font, and left-adjusted columns, for better readability--the rest
to follow.
 - Modified hyperlinks in the same documents, using left-adjusted columns, for
better readability.

Version 2.60ΓöÇΓöÇ04/30/91
ΓêÖ  Major usability enhancements, including:
 - Removing "third column" from all Technical Specs documents, to both make
them easier to read and to reduce the size of the data file
 - Merged the PS/1 systems in with the PS/2s in the Technical Assistant
Technical Specs section
 - Merged the PS/1 products in with the PS/2 products in the Marketing
Assistant Hardware Part Number and Price List
 - Added dozens of new hyperlinks between sections
 - Made Qs & As more compact, and easier to read
 - Moved "Minimizing OS/2 Fixed Disk and Memory Requirements" from Marketing
Assistant main menu to OS/2 Tips section of Technical Assistant
 - Added Technical Specs documents for the four new PS/2 Model 90/95 XP 486SX
systems, and the two new PS/2 Model 95 XP 486 systems

Version 2.53ΓöÇΓöÇ04/16/91
ΓêÖ Added OS/2-Related BBS Phone Number section

Version 2.52AΓöÇΓöÇ03/29/91

Version 2.51ΓöÇΓöÇ03/07/91
ΓêÖ Added "Qs & As" sections to Service Assistant

Version 2.50ΓöÇΓöÇ02/21/91
ΓêÖ Added 14 Tips & Techniques documents to PS/2 Technical Assistant on AIX,
Networking, Printers, PS/2 Hardware, and OS/2
ΓêÖ Added "Qs & As" sections to Marketing and Technical Assistant (including 44
Qs & As on AIX, Networking, Printers, PS/2 Hardware, OS/2, and Miscellaneous)
ΓêÖ Broke out Operating System/Application Software price list into separate
Table of Contents entry

Version 2.40ΓöÇΓöÇ02/07/91
ΓêÖ Added IBM Business Partner Classes subsection to IBM PS/2 General Info
Assistant
ΓêÖ Added IBM Software Upgrade Information section to IBM PS/2 Marketing
Assistant
ΓêÖ Added Latest IBM DOS and OS/2 CSD Levels section to IBM PS/2 Service
Assistant

Version 2.31ΓöÇΓöÇ01/23/91
ΓêÖ Included Usage & Satisfaction survey form (PS2ASURV.TXT)

Version 2.30ΓöÇΓöÇ01/08/91
ΓêÖ More than 150 price changes made to PS/2 Marketing Assistant
ΓêÖ More than 600 OS/2 error messages added to PS/2 Service Assistant
ΓêÖ Added Other Vendor Voice Phone Number section to PS/2 General Info Assistant
(more than 100 phone numbers)

Version 2.22ΓöÇΓöÇ12/13/90
ΓêÖ Created PS/2 General Info Assistant, using the IBM Phone Number, Acronyms &
Abbreviations, and IBM Education sections from the other PS/2 Assistant books.

Version 2.21ΓöÇΓöÇ11/28/90

Version 2.20ΓöÇΓöÇ11/07/90
ΓêÖ Added hundreds of new hardware, software, and documentation part numbers, and
updated numerous other sections to reflect new products

Version 2.12ΓöÇΓöÇ10/23/90
ΓêÖ Added Computer Acronyms and Abbreviations section
ΓêÖ Added IBM Education (Classes/Self-study) section
ΓêÖ Including OS/2 Classes and OS/2 Books subsections, and incorporating the FTN
Broadcast Tapes section

Version 2.11ΓöÇΓöÇ10/10/90

Version 2.10ΓöÇΓöÇ09/25/90
ΓêÖ Added AIX Memory/Disk Requirements section to PS/2 Marketing Assistant
ΓêÖ Added OS/2 FTN Broadcast Tapes section to PS/2 Marketing Assistant
ΓêÖ Added ADM, MACH, NET, QRW, REX, TRAN, and UPM subsections to the OS/2
Messages section of PS/2 Service Assistant

Version 2.02ΓöÇΓöÇ09/11/90
ΓêÖ Added Minimizing OS/2 Disk Storage Requirements section
ΓêÖ Added hundreds of additional hyperlinks between sections within topics, and
between topics, primarily in the Marketing and Technical Assistants

Version 2.01ΓöÇΓöÇ08/28/90
ΓêÖ Added OS/2 CSD Fixes section

Version 2.00ΓöÇΓöÇ08/14/90
ΓêÖ OS/2 SQL (DBM) Messages section added
ΓêÖ SCSI Adapter and Cable Configuration document added
ΓêÖ Divided PS/2 Assistant into 3 books: PS/2 Marketing Assistant, PS/2 Service
Assistant, and PS/2 Technical Assistant.

Version 1.42ΓöÇΓöÇ07/24/90

Version 1.41ΓöÇΓöÇ07/10/90
ΓêÖ Added F/C information to Part # column
ΓêÖ Added hyperlinks between all documents in a section
ΓêÖ OS/2 ACS Messages section added

Version 1.40ΓöÇΓöÇ06/26/90
ΓêÖ Added IBM Phone Number List section
ΓêÖ Added Explanation of Expanded vs Extended Memory section
ΓêÖ Added PS/1 Part Number/Pricing information
ΓêÖ Added PS/1 Features and Technical Specs section

Version 1.31ΓöÇΓöÇ06/11/90
ΓêÖ Added OS/2 System Limits section

Version 1.30ΓöÇΓöÇ05/24/90
ΓêÖ Added OS/2 Performance Tuning subsection
ΓêÖ Added Technical Specs documents for new 25-286, 65sx, P70, and 80 models

Version 1.23ΓöÇΓöÇ03/30/90
ΓêÖ Added Processor/Memory/Disk X-Reference section

Version 1.22ΓöÇΓöÇ03/04/90

Version 1.21ΓöÇΓöÇ02/13/90

Version 1.20ΓöÇΓöÇ01/12/90
ΓêÖ Added OS/2 PMVxxxx Error Codes section
ΓêÖ Added Micro Channel vs. AT Bus section

Version 1.10ΓöÇΓöÇ01/03/90

Version 1.03ΓöÇΓöÇ12/27/90
ΓêÖ Added P/N-F/C X-Reference section

Version 1.02ΓöÇΓöÇ12/16/89
ΓêÖ Added ADF File X-Reference section

Version 1.01ΓöÇΓöÇ11/27/89
ΓêÖ Added POST/Diagnostic Error Codes section

Version 1.00ΓöÇΓöÇReleased 11/20/89
INCLUDED:
ΓêÖ  PS/2 Part Number/Pricing List section
ΓêÖ  PS/2 Features and Technical Specifications section

                                  *   *   *   *


ΓòÉΓòÉΓòÉ 3.  ΓöÇ GENERAL INFORMATION ΓöÇ  ΓòÉΓòÉΓòÉ

The following sections contain information that doesn't fit within the
categories of marketing, technical, or service information.  To exit to the
Table of Contents, press the ESC key, or double-click on the system menu icon
in the upper-left corner of this window.

Or, to jump directly to the other documents in this section, use the mouse or
Tab and Enter keys, to select the section to which you wish to jump, below:

Main Sections
IBM Phone Number List
                                                  Computer Acronyms & Abbreviations
Non-IBM Phone Number List
                                                  IBM Education (Classes/Self-study)
OS/2-Related BBS Numbers


ΓòÉΓòÉΓòÉ 4. IBM Phone Numbers ΓòÉΓòÉΓòÉ

The following sections contain the voice and non-voice phone numbers for a
number of IBM locations which are accessible to end-users and dealers.

Reminder:  To exit to the Table of Contents, press the ESC key, or double-click
on the system menu icon in the upper-left corner of this window.

Or, to jump directly to the other sections of this document, use the mouse, or
Tab and Enter keys, to select the section to which you wish to jump, below:

Other Sections
IBM Voice Phone Numbers
IBM Non-Voice Phone Numbers

Return to the  ─ GENERAL INFORMATION ─  header.


ΓòÉΓòÉΓòÉ 4.1. IBM Voice Phone Numbers ΓòÉΓòÉΓòÉ

Jump directly to the IBM Non-Voice Phone Numbers section.

Or, return to the IBM Phone Number List header.

Note:  Highlighted phone numbers indicate that there is additional information
available.  To view this information, use the Tab and Enter keys, or
double-click on the phone number, using the mouse.

Location                                                  Phone Number
IBM 3151 ASCII Terminal Hotline                           800-IBM-3151
IBM Academic Information Systems (ACIS)
 ordering information                                     800-222-7257
IBM Anti-Virus Services                                   800-742-2493
IBM Authorized Dealer Locator                             800-447-4700
IBM CAD Support Center                                    303-924-7262
IBM Credit Card Support Center                            800-345-9186
IBM Credit Corporation (ICC)                              800-IBM-7777
                                                          (426-7777)
IBM Customer Education Schedules
                                                          800-IBM-TEACh(426-8322)
IBM Customer Relations                                    201-930-3443
IBM Customized Operational Services                       800-999-0052
IBM Desktop Software Product Information Center           800-IBM-7699
                                                          (426-7699)
IBM Desktop Software Support Hotline                      800-336-5430
IBM Developer Assistance Program (IDAP)
  Information/Registration                                407-982-6408
IBM Direct (Supplies: place orders, get prices)           800-IBM-2468
                                                          (426-2468)
IBM DisplayWrite End-User Support                         800-336-5430
IBM (NDD) Education Registration                          800-937-3737
IBM End User Support--Fee Help Desk                       800-964-8523
IBM Employee Sales                                        800-IBM-EMPL
                                                          (426-3675)
IBM Field Television Network (FTN) Information
 and Broadcast Tape Ordering                              800-282-0226
IBM General Information                                   800-IBM-3333
                                                          (426-3333)
IBM Hardware Authorized Service Center Locator            800-237-4824
IBM Hardware Service Information                          800-624-6875
IBM Hardware Service (placing service call)               800-IBM-SERV
                                                          (426-7378)
IBM Industrial PC Support                                 800-526-6602
IBM Information Network (IIN) Customer
 Assistance                                               800-727-2222
IBM International Sales Information (Voltages,
 etcetera)                                                914-934-4643
IBM Investments                                           800-IBM-7777
                                                          (426-7777)
  (TDD: Hearing-impaired service)                         203-352-5045
  (Prospectus or other literature)                        800-IBM-9876
                                                          (426-9876)
IBM LAN Automated Distribution/2                          800-547-1283
IBMLink Customer Support Center                           800-543-3912
IBM Licensed Education Centers Information                800-PS2-2227
                                                          (772-2227)
IBM Maintenance (Service) Agreements                      800-624-6875
IBM Materials Safety Information                          800-IBM-4333
                                                          (426-4333)
IBM Multimedia Help Line                                  800-241-1620
IBM Multimedia Information Center                         800-IBM-9402
                                                          (426-9402) Ext. 150
IBM Multivendor Consulting                                800-742-2493
IBM National Education Fulfillment Center                 800-IBM-3327
                                                          (426-3327)
IBM National Support Center for Persons with
  Disabilities                                            800-IBM-2133
                                                          (426-2133)
IBM NSC/Technical Advisor BBS Status                      404-835-6804
IBM Open Systems Information                              800-IBM-CALL
                                                          (426-2255)
IBM OS/2 Application Solutions Catalog Ordering           800-READ-OS2
                                                          (732-3672)
IBM OS/2 Application Assistance Center (OS/2
 AAC)                                                     800-547-1283
IBM OS/2 Free Upgrade Order Status                        800-677-2581
IBM OS/2 Information and Sales (U.S.)
                                                          800-3IBM-OS2(342-6672)
IBM OS/2 Information and Sales (Canada)                   800-465-1234
IBM OS/2 OEM System Compatibility Testing                 CLICK HERE
IBM OS/2 Promotional Items                                914-273-6755
IBM OS/2 Support Line                                     800-237-5511
IBM Part Number ID and Lookup                             303-924-4015
                                                          T/L 263-4015
IBM PartnerLink (CSS/RICS) Dealer Support Line            800-IBM-DEAL
                                                          (426-3325)
IBM Parts Order Center (Customer: PC and
 Typewriter)                                              303-924-4100
IBM PC Technical Books Hotline                            800-IBM-PCTB
                                                          (426-7282)
IBM Personal Systems Developer Magazine
 Subscriptions                                            800-READ-OS2
                                                          (732-3672)
IBM Personal Systems HelpCenter                           800-PS2-2227
                                                          (772-2227)
                                                          800-426-4238(TDD/ASCII)
IBM Platinum Accounting Software Support                  800-333-5242
IBM Platinum OEM Add-on Database Product Info             800-999-1809 x1210
IBM PS/1 Locator                                          800-IBM-3377
                                                          (426-3377)
IBM PS/1 386SX Upgrade Trade-in                           800-421-5448
IBM PS/2 Direct Customer Sales                            800-IBM-2968
                                                          (426-2968) |
IBM PS/2 Lease from IBM Credit Corp.                      800-237-4824
IBM PS/2 Loan For Learning Program                        800-237-4824
IBM PS/2 Trade-in Program                                 800-237-4824
IBM Software and Publications Ordering
 (Dealers only)                                           800-327-5711
IBM Software Defect Support (Dealers/Tech
 Coordinator)                                             800-237-5511
IBM Solution Validation Lab                               800-742-2493
IBM Supplies Technical Hotline                            800-IBM-1484
                                                          (426-1484)
IBM SystemExtra For Personal Systems                      800-547-1283
IBM Tax Deferred Savings Plan (TDSP) Service
 Department                                               800-726-1000
IBM Technical Coordinator Program                         800-547-1283
IBM Technical Solutions Magazine Circulation
 Department                                               800-551-2832
IBM Think Magazine Circulation Department                 914-288-5800
                                                          T/L 351-5800
IBM Triumph! Workstation Manager Service and
 Support                                                  214-644-1344
IBM Warranty Claims Center (Dealers only)                 800-759-7483
EduQuest Technical Support (IBM Subsidiary)               800-IBM-6378
                                                          (426-6378) |
Lexmark International, Inc. Customer Support
 Operations (IBM Subsidiary)                              800-258-8575
Lexmark International, Inc. Printer Support
 Hotline (IBM Subsidiary)                                 800-537-2540
PRODIGY Service Information (IBM Subsidiary)              800-PRODIGY
                                                          (776-3449)
Prospective IBM Industry Remarketer (IR) Info             800-IBM-VARS
                                                          (426-8277)


ΓòÉΓòÉΓòÉ 4.2. IBM Non-Voice Phone Numbers ΓòÉΓòÉΓòÉ

The following list includes such numbers as FAX and BBS lines.

Jump directly to the IBM Voice Phone Numbers section.

Or, return to the IBM Phone Number List header.

Note:  Highlighted phone numbers indicate that there is additional information
available.  To view this information, use the Tab and Enter keys, or
double-click on the phone number with the mouse.

Location                                                  Phone Number
IBM National Parts Center Fax order Processing            800-666-3997
IBM National Support Center Bulletin Board System         404-835-6600
 (Internal Tie Line)                                      T/L 269-6600
IBM OS/2 Forum on CompuServe (type GO IBMOS2)             (your local CIS phone
                                                          number)
IBM Printers (Lexmark) BBS                                606-232-5653
IBM Technical Advisor Fax access to the IBM NSC           800-426-3405


ΓòÉΓòÉΓòÉ 5. Non-IBM Vendor Phone Number List ΓòÉΓòÉΓòÉ

Often, when diagnosing a problem, multiple hardware and software products from
several different vendors may be involved.  This can make resolving the problem
more difficult.  In order to simplify this process, the following list contains
a number of vendors' technical support lines.

Note:  This is not intended to be a complete list of all industry hardware and
software vendors.  It is only a starting point, including many phone numbers
published in the trade press, of vendors who provide products or services for
IBM systems. The presence or absence of a vendor from the list should not be
construed as anything more.  Because these numbers are not provided directly to
IBM by the vendors, IBM does not guarantee their accuracy.  This list will be
updated as new information is obtained.  (To report additional or updated phone
numbers, see the About PS/2 Assistant tutorial section for contact
information.)

Return to the  ─ GENERAL INFORMATION ─  header.

Vendor                                       Phone Number
3COM                                         800-876-3266
Above Software                               714-545-1181
Adaptec, Inc.                                408-945-8600
Adobe Systems, Inc.                          415-961-0911
Aldus Corporation                            206-622-5500
Alloy Computer Products                      508-875-6100
Amdek                                        408-435-2832
AOX, Inc.                                    800-232-1269
                                             617-890-4402
Ashton-Tate                                  213-329-8000
AST Research                                 714-727-9630
Asymetrix Corporation                        206-637-1600
Autodesk, Inc.                               800-445-5415
 (Animator)                                  800-525-2763
 (AutoSketch)                                306-487-2233
Axonix                                       800-866-9797 |
BIOS Upgrades, Inc.                          800-628-8620
Bitstream                                    617-497-6222
Black Box Corporation                        412-746-5500
Boca Research, Inc.                          305-997-6227
Borland International                        408-438-5300
Brightbill-Roberts                           315-474-3400
Broderbund Software                          415-492-3500
Buttonware                                   900-454-8000
Caere Corp.                                  408-395-7000 x389
Calera Recognition Systems                   408-986-8746
California Software Products, Inc.           714-973-0440
Canon USA, Inc.                              516-933-6300
 (Fax, Printers)                             714-979-6000
Central Point Software                       503-690-8080
CH Products                                  619-598-2518
Chipsoft                                     619-453-4842
CMS Enhancements                             714-259-9555
Colorado Memory                              303-669-8000
CompuServe                                   800-848-8990
Computer Associates                          408-942-1727
Core International                           407-997-6033
Corel Systems Corporation                    613-728-8200
Cumulus Corporation                          216-464-2211
DCA                                          404-740-0300
DeScribe, Inc.                               916-646-1111 8am-5pm PST
Digital Research                             408-646-6464
Dow Jones News Retrieval                     609-452-1511
Electronic Arts                              415-572-2787
Enable                                       518-877-5040
Epson America                                800-421-5426
Everex Systems                               415-498-1115
Forth, Inc.                                  213-372-8493
Fox Software                                 419-874-0162
Funk Software                                617-497-6339
Future Domain                                714-253-0440
GammaLink                                    408-744-1430
Hayes Microcomputer Products, Inc.           404-441-1617
Hercules                                     415-540-0749
Hewlett-Packard Corporation                  208-323-2551
 Personal Peripherals Hotline                800-752-0900
 Fax Update Line (drivers)                   208-344-4809
Hitachi                                      800-447-2882
Infocom, Inc.                                617-576-3190
Informix                                     800-274-8184
Intel Corporation                            408-987-8080
Intuit                                       415-322-2800
IOMEGA Corporation                           801-778-3000
Irwin Magnetics                              800-348-6242
Kodak/Diconix                                800-344-0006
Kraft Systems                                619-724-7146
Kurta                                        602-276-5533
Lattice                                      708-916-1100
Logitech                                     510-795-0427
Lotus Development Corporation                800-223-1662
                                             617-577-8500
MacroMind                                    415-442-0200
Maxtor                                       408-432-4777
Maynard Electronics                          800-227-6296
Micro Design                                 407-677-8333
Micrografx                                   214-234-2694
Microrim                                     206-883-0888
Microsoft Corporation                        206-882-8080
Miniscribe                                   800-356-5333 x2700
Mitsubishi Electronics                       800-556-1234 (US/Canada)
                                             800-441-2345 (California)
Mountain Computer                            800-458-0300
Mouse Systems Corporation                    415-656-1117
Multi-Net Communications                     503-883-8099
NEC Electronics                              508-264-4300
Novell, Inc.                                 800-526-7937
Okidata                                      800-654-3282
Orchid Technology                            415-683-0323
Owl International                            206-747-3203
OS/2 User Group                              44-285-655888 (UK)
Pacific Data Products                        619-552-0880 x310
Panasonic                                    800-233-8182
Paperback Software                           415-644-8249
PC Enterprises                               800-922-PCjr
Phoenix (BIOS)                               800-408-2407
                                             617-551-4000
Plus Development Corporation                 800-826-8022
Practical Peripherals                        818-991-8200
Princeton Graphic Systems                    800-221-1490
Quadram Products Group                       404-551-1000
Quadron Service Corp.                        805-962-7510 (voice)
                                             805-966-7396 (BBS)
Qualitas                                     301-907-6700
Quarterdeck                                  213-392-9701
RasterOps                                    408-562-4200
Revelation Technologies                      206-746-1629
Rodime                                       407-997-0774
Ryan McFarland                               800-762-6265
Samsung                                      408-434-5479
Santa Cruz Operation                         800-347-4381
Software Publishing                          415-962-8910
Solomon                                      419-423-3688
Sony                                         800-222-7669
Spectrum Holobyte                            415-522-1164
Storage Dimensions                           408-879-0300
Sublogic                                     217-359-8482
Summagraphics                                203-881-5318
Symantec                                     408-253-9600
Sysgen                                       408-263-1171
SYTRON                                       508-898-0100
Tallgrass Technologies                       913-492-1496
Tecmar                                       800-344-4463
Telebit                                      408-734-5200
TeleWare West                                See Above Software
Texas Instruments                            [phone] (voice)
                                             [phone] (fax)
                                             [phone] (BBS: 2400 bps)
Toshiba                                      800-631-3811
Traveling Software                           206-483-8088
UnderWare, Inc.                              800-343-7308
US Robotics                                  800-982-5151
Ven-Tel                                      800-538-5121
Video Seven                                  800-248-1850
                                             800-553-1850 (CA)
Volkswriter                                  408-373-4904
Western Digital                              800-832-4778
Word Perfect Corporation                     800-541-5096 (DOS)
                                             800-321-1230 (OS/2)
WordStar International                       800-635-6861
Xerox Corporation                            800-225-1013
Xircom                                       800-874-4428
XYquest                                      508-671-0888
Z-Soft                                       404-428-0008


ΓòÉΓòÉΓòÉ 6. OS/2-Related BBS Numbers ΓòÉΓòÉΓòÉ

Because there are people in different parts of the world who are looking for
help with OS/2, but for whom the long distance charges to reach the IBM
National Support Center are too high, the following section lists, in phone
number order, a number of independently run Bulletin Board Systems dedicated to
OS/2, or featuring OS/2 conferences and download areas.  Some of these may be
closer geographically to the user, or have 800 numbers, resulting in lower
costs; and also a wider variety of files, patches, etc to download.

Most DOS and OS/2 async communications programs should be able to connect to
these boards, using the information supplied with each phone number.

Note:  Highlighted phone numbers indicate that there is additional information
available.  To view this information, use the Tab and Enter keys, or
double-click on the phone number with the mouse.

Phone Number                                 BBS Name
33-1-6409-0460 (France)                      OS/2 Mania BBS
34-1-519-4645 (Madrid, Spain)                Icaro BBS
44-4545-3197 (UK)                            MonuSci CBCS (OS/2 User Group BBS)
54-1-742-3674 (Argentina)                    OS/2 & Sound BBS
203-483-0348 (Connecticut)                   Fernwood BBS
213-494-6168 (California)                    BLUEzz BBS
214-578-8774 (Dallas, Texas)                 Megasys BBS
215-879-3310 (California)                    Optical Illusion BBS
301-680-7792 (Maryland)                      Medlantic BBS
302-834-7584 (Bear, Delaware)                Delaware Valley OS/2 User's Group
                                             BBS
404-835-6600 (Atlanta, Georgia)              IBM National Support Center BBS
 T/L 269-6600                                 (Internal Tie Line)
503-883-8197 (Oregon)                        Multi-Net BBS (Multi-Net
                                             Communications)
510-657-7948 (Fremont, California)           Bay Area OS/2 BBS
514-374-9422 (Montreal, Canada)              Logistique BBS (Logicomm)
619-558-9475 (California)                    OS/2 Connection BBS
703-323-7654 (Virginia)                      System's Exchange
703-385-4325, or                             OS/2 Shareware BBS
703-385-0931 (Virginia)
703-560-5616 (Virginia)                      Life's Like That
708-895-4042 (Chicago, Illinois)             Greater Chicago Area Online
713-437-2859 (Texas)                         Soldier's Bored BBS
714-963-8517 (California)                    Omega-point BBS
817-485-8042 (Texas)                         Ruck's Place/2 CBCS
818-706-9805 (California)                    Magnum BBS (Gilmore Systems)
901-386-4712 (Tennesee)                      WSI BBS (Wilkes Database software)
904-682-1620 (Florida)                       Wizard's Opus BBS
916-929-3237 (Sacramento, California)        DeTail BBS (DeScribe, Inc.)
919-226-6984 (North Carolina)                Programmer's Oasis BBS
(your local CIS phone number)                IBM OS/2 Forum on CompuServe
                                             (type:
                                              GO IBMOS2)
(your local Prodigy phone number)            Prodigy Service, Inc.


ΓòÉΓòÉΓòÉ 7. Computer Acronyms & Abbreviations ΓòÉΓòÉΓòÉ

One of the more confusing aspects of the computer industry is the use of
acronyms and abbreviations whose meanings are not immediately apparent.  The
following list is offered as a means of simplifying the task of translating
these terms into something more understandable.

Reminder:  To exit to the Table of Contents, press the ESC key, or double-click
on the system menu icon in the upper-left corner of this window.

Or, to jump directly to the other sections of this document, use the mouse, or
Tab and Enter keys, to select the section to which you wish to jump, below:

Other Sections
Acronyms & Abbreviations (A-L)
Acronyms & Abbreviations (M-Z)

Return to the  ─ GENERAL INFORMATION ─  header.


ΓòÉΓòÉΓòÉ 7.1. Acronyms & Abbreviations (A-L) ΓòÉΓòÉΓòÉ

To jump directly to the Acronyms & Abbreviations (M-Z) section of this
document, use the mouse, or Tab and Enter keys, to select the section, above.

Or, return to the Computer Acronyms & Abbreviations header.

Abbreviation        Explanation
4GL                 Fourth Generation Language
10Base-2            Ethernet thin-cable connection
10Base-5            Ethernet thick-cable connection
10Base-T            Ethernet twisted pair connection
ABCD                Association of Business Computer Dealers
ABEND               ABnormal END of task
ABI                 Application Binary Interface
ABIOS               Advanced Basic Input/Output System (IBM)
ACDI                Asynchronous Communication Device Interface (IBM)
ACE                 Advanced Computing Environment
ACIS                ACademic Information Systems (IBM)
Ack                 Acknowledge
ACSE                Association Control Service Element (OSI)
ADAPSO              Association of DAta Processing Service Organizations
ADC                 Analog-to-Digital Converter
ADF                 Adapter Description File (IBM)
ADP                 Adapter Description Program (IBM)
AEA                 Asynchronous Emulation Adapter (IBM)
AFP                 Advanced Function Printing (IBM)
AI                  Artificial Intelligence
AIX                 Advanced Interactive eXecutive (IBM)
ALGOL               ALGOrithmic Language
ALU                 Arithmetic and Logic Unit
ANSI                American National Standards Institute
ANTC                Advanced Networking Test Center
APAR                Authorized Program Analysis Report
APCUG               Association of PC User Groups
APD                 Advanced Products Dealer (IBM)
APDU                Application Protocol Data Unit (OSI)
API                 Application Programming Interface
APL                 A Programming Language
APPC                Advanced Program-to-Program Communications (IBM)
APPN                Advanced Peer-to-Peer Networking (IBM)
ARDIS               Advanced Data Radio Information Service (IBM/Motorola)
ARP                 Address Resolution Protocol (TCP/IP)
ARPA                Advanced Research Projects Agency
ARTIC               A RealTime Interface Coprocessor (IBM)
ASC                 ASynchronous Communications (= Async)
ASCII               American national Standard Code for Information Interchange
                    (ANSI)
ASD                 Application Solutions Division (IBM)
ASIC                Application Specific Integrated Circuit
AT&T                American Telephone & Telegraph
AVC                 Audio-Visual Connection (IBM)
AVSS                Audio/Visual Support System (IBM)
BASIC               Beginner's All-purpose Symbolic Instruction Code
                    programming language
BBS                 Bulletin Board System
BCL                 Binary Compatibility Layer (for OS/2 2.0); now called WLO
                    (Microsoft)
BICARSA             Billing, Inventory Control, Accounts Receivable, Sales
                    Analysis
BIOS                Basic Input/Output System
Bit                 BInary digiT
BitBLT              Bit BLock Transfer
BMP                 Bitmap
BSC                 Binary Synchronous Communications (= Bisynchronous =
                    Bisync)
BTU                 Basic Transmission Unit (SNA)
BTU                 British Thermal Unit
CAD                 Computer-Aided Design
CAD/CAM             Computer-Aided Design/Computer-Aided Manufacturing
CAE                 Computer-Aided Engineering
CAI                 Computer-Assisted Instruction
CAMP                Corporate Association for Microcomputer Professionals
CASE                Computer-Aided Software Engineering
CAT                 Computer-Assisted Training
CATIA               Computer-graphics Aided Three-dimensional Interactive
                    Application
CAU                 Controlled Access Unit (Token-Ring Network)
CBEMA               Computer and Business Equipment Manufacturers Association
CBT                 Computer-Based Training
CBX                 Computerized Branch eXchange
CCCCP               Committee on Computer-to-Computer Communication Protocols
CCITT               ComitВ Consultatif International de TВlВgraphic et
                    TВlВphonie (International Telegraph and Telephone
                    Consulting Committee)
CD-ROM              Compact Disk Read-Only Memory
CD-ROM/XA           Compact Disk Read-Only Memory/eXtended Architecture
CEN                 ComitВ EuropВen de Normalisation
CENELEC             ComitВ EuropВen de Normalisation ELECtrotechnique
CEPT                Conference EuropВenne des administrations des Postes et des
                    TВlВcommunications
CES                 Certified Education Specialist (IBM)
CGA                 Color Graphics Adapter (IBM)
CGM                 Computer Graphics Metafile
CICS                Customer Information and Control System (IBM)
CIM                 Computer-Integrated Manufacturing
CISC                Complex Instruction-Set Computer
CM                  Communication Manager (IBM OS/2 EE)
CMAS                Construction Management Accounting System (IBM)
CMC                 Communications Management Configuration (IBM)
CMIP                Common Management Information Protocol
CMIS(E)             Common Management Information Service (Element)
CMOT                Centrally Managed OSI protocol for TCP/IP
CMP                 Communication Management Processor
CNM                 Communication Network Management
COBOL               COmmon Business-Oriented Language
CoCom               COordinating COMmittee for Multilateral Export Control
CODASYL             COnference on DAta SYstems Languages
COMDEX              COMputer Dealer EXposition
Comecon             COuncil for Mutual ECONomic Assistance (Eastern Bloc)
COMMON              IBM 1130, 1620, 1800, S/360 User Group
COS                 Corporation for Open Systems
CPI                 Common Physical Interface (ISDN)
CPI-C               Common Programming Interface for Communications (IBM)
CPS                 Characters Per Second
CPU                 Central Processing Unit
CRC                 Cyclic Redundancy Check
CRT                 Cathode Ray Tube
CSA                 Canadian Standards Association
CSD                 Corrective Service Diskette
CSD                 Customer Service Division (now National Service Division)
                    (IBM)
CSMA/CA             Carrier Sense, Multiple Access with Collision Avoidance
CSMA/CD             Carrier Sense, Multiple Access with Collision Detection
                    (ISO 802.3)
CTS                 Clear To Send
CUA                 Common User Access
CUT                 Control Unit Terminal (IBM)
CXI                 Common X Interface
D/L                 Download
DAC                 Data Acquisition Controller (IBM)
DAC                 Digital-to-Analog Converter
DAP                 Developer Assistance Program (= IDAP)
DARPA               Defense Advanced Research Projects Agency
dB                  Decibel(s)
dBA                 Decibel Adjusted
DBM                 DataBase Manager (IBM OS/2 EE)
DBMS                DataBase Management System
DB2                 DataBase 2 (IBM)
DCA                 Document Content Architecture
DCAF                Distributed Console Access Facility (IBM)
DCDB                Domain Control DataBase migration utility (IBM)
DCE                 Data Circuit terminating Equipment (CCITT)
DDCS/2              Distributed Database Connection Services for OS/2 (IBM)
DEC                 Digital Equipment Corporation
DES                 Data Encryption Standard (NIST)
DFT                 Distributed Function Terminal (IBM)
DIA                 Document Interchange Architecture (IBM)
DIB                 Device Independent Bitmap
DIP                 Dual Inline Package
DIS                 Draft International Standard
DLR                 DOS LAN Requester (IBM)
DM                  Dialog Manager
DMAS                Distribution Management Accounting System
DNS                 Domain Name Service (TCP/IP)
DoD                 Department of Defense
DOS                 Disk Operating System (IBM/Microsoft)
DPA                 Demand Protocol Architecture (Microsoft)
DPMI                DOS Protected Mode Interface
DPI                 Dots Per Inch
DPPX                Distributed Processing Programming eXecutive
DRDA                Distributed Relational Database Architecture (IBM)
DSO                 Dealer Service Option (IBM)
DTE                 Data Terminal Equipment (CCITT)
DVI                 Digital Video Interactive (Intel/IBM)
EBCDIC              Extended Binary-Coded Decimal Interchange Code (IBM)
ECF                 Enhanced Connectivity Facility (IBM)
ECMA                European Computer Manufacturers Association
EDI                 Electronic Data Interchange
EDIFACT             EDI For Administration, Commerce, and Transportation
EdLAN               Education LAN system (IBM)
EduQuest            IBM educational software subsidiary |
EE                  (OS/2 V1.x) Extended Edition (IBM)
EEPROM              Electronically-Erasable Programmable Read-Only Memory
EGA                 Enhanced Graphics Adapter (IBM)
EGP                 Exterior Gateway Protocol (TCP/IP)
EIS                 Executive Information System
EISA                Extended Industry Standard Architecture
ELORG               ELectronORGtechnica (foreign trade organization--USSR)
EMS                 Expanded Memory Specification (Lotus/Intel/Microsoft)
EPROM               Erasable Programmable Read-Only Memory
ES                  (OS/2 V1.x/2.x) Extended Services (IBM)
ESCON               Enterprise System CONnection architecture (IBM)
ESDI                Enhanced Small-systems Device Interface
ESF                 Enhanced Spooling Facility (Product for IBM mainframes)
ETSI                European Telecommunications Standards Institute
EWOS                European Workshop on Open Systems
FAST                Failure Analysis and Support Technology (IBM)
FAT                 File Allocation Table (IBM/Microsoft)
FCBS                File Control BlockS
FCC                 Federal Communications Commission
FDDI                Fiber Distributed Data Interface (ISO)
FFST/2              First Failure Support Technology for OS/2 (IBM)
FIPS                Federal Information Processing Standard
FORTRAN             FORmula TRANslation programing language
FRU                 Field Replaceable Unit
FTAM                File Transfer, Access, and Management (ISO)
FTP                 File Transfer Protocol (TCP/IP)
FTTERM              PC/Host File Transfer and TERMinal Emulator Program (IBM)
Gang of 14          Nickname for the fourteen companies that originally formed
                    the Micro Channel Developers' Association
Gang of 9           Nickname for the nine companies that originally formed the
                    EISA specification
Gb                  Gigabit (= 1,024Mb)
GB                  Gigabyte (= 1,024MB)
GDDM                Graphical Data Display Manager (IBM)
GGP                 Gateway-to-Gateway Protocol
GOSIP               Government OSI Profile. (USA and UK)
GPIB                General Purpose Interface Bus (= IEEE-488)
GUI                 Graphical User Interface
GUIDE               Guidance for Users of Integrated Dp Equipment
HDLC                High-Level Data Link Control (ISO)
HLLAPI              High-Level Language Application Programming Interface
HMA                 High Memory Area
HONE                Hands-On Network Environment (IBM)
HP                  Hewlett-Packard Corporation
HPFS                High-Performance File System (IBM/Microsoft)
IBM                 International Business Machines Corporation
IBU                 Independent Business Unit
IC                  Integrated Circuit
ICA                 Integrated Communications Adapter (IBM)
ICI                 Interface Control Information (ISO)
ICL                 International Computers Ltd.
ICLAS               IBM Classroom LAN Administration System (IBM)
ICMP                Internet Control Message Protocol (TCP/IP)
ICRF                Integrated CRyptographic Feature (IBM)
IDAP                IBM Developer Assistance Program
IDE                 Integrated Device Electronics
IDI                 Initial Domain Identifier (ISO)
IDU                 Interface Data Unit (ISO)
IEC                 International Electrotechnical Commission
IEEE                Institute of Electrical and Electronics Engineers (USA)
IFIP                International Federation for Information Processing
IOV                 Independent Option Vendor
IP                  Internet Protocol (ISO and TCP/IP)
IPABX               ISDN Private Automatic Branch EXchange
IPC                 Inter-Process Communications
IPDS                Intelligent Printer Data Stream (IBM)
IPM                 Images Per Minute
IMA                 Interactive Multimedia Association
IML                 Initial Microcode Load
IPL                 Initial Program Load
IPX                 Internetwork Protocol eXchange (Novell)
IR                  Industry Remarketer
IS                  International Standard
ISA                 Industry Standard Architecture
ISAM                Indexed Sequential Access Method
ISDN                Integrated Services Digital Network
ISO                 International Standards Organization
ISV                 Independent Software Vendor
IVD                 Interactive VideoDisc
JES-2               Job Entry Subsystem 2 (IBM)
JMT                 Job Management and Transfer (ISO)
JPEG                Joint Photographic Experts Group
Kb                  Kilobit (= 1,024 bits)
KB                  Kilobyte (= 1,024 bytes)
KVA                 KiloVolt Amperes
LAPB                Link Access Procedure - Balanced (OSI)
LAPM                Link Access Procedure - Modem (OSI)
LAM                 Lobe Attachment Module
LAN                 Local Area Network
LANDA               LAN Dealers Association |
PABX                Private Automatic Branch Exchange
LANACS              Local Area Network Asynchronous Connection Server (IBM)
LEN                 Low-Entry Networking
LIM EMS             Lotus/Intel/Microsoft Expanded Memory Specification
LLC                 Logical Link Control
LM/X                Lan Manager for uniX
LPM                 Lines Per Minute
LRU                 Least Recently Used
LSB                 Least Significant Bit
LSI                 Large-Scale Integration
LU                  Logical Unit (IBM)
LUA                 Logical Unit Address
LU2                 Logical Unit 2 (cluster controller)
LU6.2               Logical Unit 6.2 (= APPC)
LS                  Lan Server V1.x (IBM)
LS                  Lan Services V2.x (IBM)


ΓòÉΓòÉΓòÉ 7.2. Acronyms & Abbreviations (M-Z) ΓòÉΓòÉΓòÉ

To jump directly to the Acronyms & Abbreviations (A-L) section of this
document, use the mouse, or Tab and Enter keys, to select the section, above.

Or, return to the Computer Acronyms & Abbreviations header.

Abbreviation        Explanation
M&ED                Multimedia and Education Division (IBM)
M&S                 Marketing and Services Division (IBM)
Mac                 MacIntosh (Apple)
MAC                 Media Access Control
MAN                 Metropolitan Area Network
MAP                 Manufacturing Automation Protocol (General Motors)
MAPICS              Management Accounting, Production, and Information Control
                    System
MAU                 Multistation Access Unit (IBM)
MAU                 Medium Attachment Unit (802.3)
MAVDM               Multiple Application Virtual DOS Machine
Mb                  Megabit (= 1,024 Kb = 1,048,560 bits)
MB                  Megabyte (= 1,024 KB = 1,048,560 bytes)
MCA                 Trademark of Music Corporation of America (but often used,
                    incorrectly, to signify Micro Channel Architecture)
MCDA                Micro Channel Developers Association
MCGA                Multi-Color Graphics Array (IBM)
MCI                 Media Control Interface (Microsoft)
MDK                 Multimedia Development Kit (Microsoft)
MDA                 Monochrome Display Adapter
MDPA                Monochrome Display and Printer Adapter (IBM)
MDQ                 Market-Driven Quality
Megapel             1024x1024 resolution (or higher)
MFI                 MainFrame Interactive terminal (IBM)
MFLOPS              Millions of FLoating-point OPerations per Second
MFM                 Modified Frequency Modulation
MHS                 Message Handling System (ISO)
MICR                Magnetic Ink Character Reader
MIDI                Musical Instrument Device Interface
MIPS                Millions of Instructions Per Second
MIS                 Management Information System
MNP                 Microcom Networking Protocol
MODCA               Mixed-Object Document Content Architecture
Modem               MOdulation/DEModulation
MOTIS               Message Oriented Text Interchange System (ISO)
MPC                 Multimedia Personal Computer (IBM, Intel, Microsoft, et
                    al.)
MPM/2               Multimedia Presentation Manager/2 (IBM)
MPS                 Multiple Port Sharing (IBM)
MSB                 Most Significant Bit
MSCDEX              MicroSoft CD EXtensions
MTA                 Message Transfer Agent (X.400)
MTBF                Mean Time Between Failures
MTS                 Message Transfer Service
MTTR                Mean Time To Repair
MUX                 Multiplexor
MVDM                Multiple Virtual DOS Machines
MVS                 Multiple Virtual Storage (IBM)
MVS/XA              Multiple Virtual Storage/eXtended Architecture (IBM)
NBS                 National Bureau of Standards (= NIST)
NCP                 Network Control Program (IBM)
NDD                 National Distribution Division (IBM)
NDIS                Network Driver Interface Specification (3Com/Microsoft)
NDM                 Network Data Mover (IBM)
NEC                 Nippon Electric Corporation
NetBIOS             Network Basic Input/Output System (IBM)
NFS                 Network File System (Sun)
NIC                 Network Interface Card
NIST                National Institute for Standards and Technology (= NBS)
NIU                 Network Interface Unit
NJE                 Network Job Entry (IBM)
NLDM                Network Logical Data Management (IBM)
NLM                 NetWare Loadable Module (Novell)
NMPF                Network Management Productivity Facility (IBM)
NMR                 Network Management Reporter (IBM)
NMVT                Network Management Vector Transport (IBM)
NOS                 Network Operating System
NOSIP               Norsk OSI Profile
NPDA                Network Problem Determination Application (IBM)
NPM                 Network Performance Monitor (IBM)
NPSI                NCP Packet Switching Interface (IBM)
NRZ                 Non-Return to Zero (IBM)
NRZI                Non-Return to Zero Inverted (IBM)
NSAP                Network Service Access Point (OSI)
NSD                 National Service Division (IBM)
NSP                 Name Service Protocol (TCP/IP)
NSTL                National Software Testing Laboratory
ODA                 Office Document Architecture
ODIF                Office Document Interchange Format
OEM                 Other Equipment Manufacturer (or Original Equipment
                    Manufacturer)
OLE                 Object Linking and Embedding (Microsoft)
OLR                 OS/2 LAN Requester (IBM)
OLTP                Online Transaction Processing
OMG                 Object Management Group
OOP                 Object-Oriented Programming
OOPS                Object-Oriented Programming System
OS/2                Operating System/2 (IBM/Microsoft)
OS/2 EE             Operating System/2 Extended Edition (IBM)
OS/2 ES             Operating System/2 Extended Services (IBM)
OS/2 LS             Operating System/2 (V1.x) Lan Server (IBM)
OS/2 LS             Operating System/2 (V2.x) Lan Services (IBM)
OS/2 SE             Operating System/2 Standard Edition (IBM)
OSF                 Open Software Foundation
OSF/1               OSF operating system based on UNIX/AIX
OSI                 Open Systems Interconnection (ISO)
OSNS                OSI Subsystem Network Services (IBM)
OSTS                OSI Subsystem Transport Services (IBM)
OV/2                OfficeVision/2 (IBM) |
PABX                Private Automatic Branch Exchange
PAD                 Packet Assembler/Disassembler
PARC                Palo Alto Research Center (Xerox)
PASF                PROFS Applications Support Feature (IBM)
PASR                Problem Analysis and Status Report (IBM)
PCD                 PC Dealer (IBM)
PCM                 Plug-Compatible Manufacturer
PCM                 Pulse Code Modulation
PDS                 Personal Decision Series (IBM)
PDS                 Premises Distribution System (AT&T)
PL/I                Programming Language 1
PM                  Presentation Manager (Microsoft/IBM)
PM/X                Presentation Manager/X (Microsoft/HP)
PMR                 Problem Management Report (IBM)
PODA                Piloting of ODA
POSIX               Portable Operating System Interface for uniX
POWER               Performance Optimization With Enhanced RISC (IBM)
PPM                 Pages Per Minute
PQET                Print Quality Enhancement Technology (Lexmark/IBM)
PROFS               PRofessional OFfice System (IBM)
PROM                Programmable Read-Only Memory
PS/1                Personal System/1 (IBM)
PS/2                Personal System/2 (IBM)
PSDN                Packet-Switched Data Network
PSAP                Presentation Service Access Point
PT&I                Programming Tools and Information (IBM)
PTF                 Program Temporary Fix (IBM)
PTR                 Program Trouble Report (IBM)
PTS                 Personal Typing System (IBM)
PU                  Physical Unit (IBM)
QM                  Query Manager (IBM OS.2 EE)
QMF                 Query Management Facility (IBM)
RAID                Redundant Arrays of Inexpensive Drives (University of
                    California Berkley)
RAM                 Random Access Memory
RARP                Reverse Address Resolution Protocol (TCP/IP)
RDA                 Remote Database Access
RDS                 Remote Data Services (OS/2 EE)
REXX                REstructured eXtended eXecutor procedure language
RFC                 Request For Comment (DARPA)
RFP                 Request For Proposal
RFS                 Remote File System (AT&T)
RFTDCA              Revised Form Text Document Content Architecture
RIP                 Routing Information Protocol (TCP/IP)
RIPL                Remote Initial Program Load
RISC                Reduced Instruction Set Computer
RJE                 Remote Job Entry
RLE                 Run Length Encoding
RLL                 Run Length Limited
ROECE               IBM Regional Office for Europe, Central and East
ROM                 Read Only Memory
ROS                 Read Only Storage
ROSE                Remote Operations Service Element (OSI)
RPC                 Remote Procedure Call
RPG II              Report Program Generator (language) II
RPL                 Remote Program Load
RPQ                 Request for Price Quotation
RS/6000             RISC System/6000 (IBM)
RTS                 Request To Send
SAA                 System Application Architecture (IBM)
SAP                 Service Access Point (ISO)
SAPI                Scanner Application Programming Interface
SAVDM               Single-Application Virtual DOS Machine
SCSI                Small Computer Systems Interface (ANSI)
SDLC                Synchronous Data Link Control (IBM)
SDK                 Software Developers Kit (Microsoft)
SE                  (OS/2) Standard Edition (IBM)
SFT III             System Fault Tolerant III NetWare (Novell)
SGMP                Simple Gateway Management Protocol (TCP/IP)
SHM                 Short Hold Mode (IBM)
SHARE               Society to Help Alleviate Redundant Effort
SIDR                Service Independent Data Requester (Novell)
SIMM                Single Inline Memory Module
SIP                 Single Inline Package
SLR                 Service Level Reporter (IBM)
SLSS                System Library Subscription Service (IBM)
SMK                 Software Migration Kit (Microsoft)
SMS                 Storage Management Services (Novell)
SMT                 Surface-Mount Technology
SMTP                Simple Mail Transfer Protocol (TCP/IP)
SNA                 System Network Architecture (IBM)
SNADS               SNA Distribution Services (IBM)
SNAPDU              SNA Protocol Data Unit (IBM)
SNI                 SNA Interconnect (IBM)
SNMP                Simple Network Management Protocol (Old name) (TCP/IP)
SNMP                Systems Network Management Protocol (TCP/IP)
SOM                 System Object Model (IBM) |
PABX                Private Automatic Branch Exchange
SPA                 Software Publisher's Association
SPARC               Scaleable Processor ARChitecture (Sun)
SPECmark            Systems Performance Evaluation Cooperative benchmark
SPX                 Sequenced Packet Exchange (Novell)
SQL                 Structured Query Language
SQL/DS              Structured Query Language/Data System
SRAM                Static Random Access Memory
SRI                 Stanford Research Institute
SRPI                Server Requester Programming Interface (IBM)
SSG                 Service Support Guide (IBM)
STN                 Super-Twisted Nematic
STP                 Shielded Twisted Pair
Sysplex             SYStems comPLEX (IBM)
SYTOS               SYtron Tape Operating System
Tb                  Terabit (= 1,024Gb = 1,048,560Mb)
TB                  Terabyte (= 1,024GB = 1,048,560MB)
TCF                 Transparent Computing Facility (IBM)
TCM                 Thermal Conduction Module
TCP/IP              Transmission Control Protocol/Internet Protocol (USA, DoD,
                    ARPANET)
Telco               Telephone company
TFT                 Thin-Film Transistor (also called Active Matrix)
TIC                 Token-Ring Interface Coupler (IBM)
TIFF                Tagged Image File Format (*.TIF files)
TMN                 Telecommunications Management Network
TMS                 Telecommunications Management System
TOP                 Technical and Office Protocol
TOS                 Tape Operating System
TRN                 Token-Ring Network
TSA                 Target Service Agent (Novell)
TSO                 Time Sharing Option (IBM)
TSR                 Terminate Stay Resident (memory resident)
UDP                 User Datagram Protocol (TCP/IP)
UII                 Unix International Inc.
U/L                 Underwriter's Labratory (USA)
U/L                 Upload
UMB                 Upper Memory Block
UNIX                An operating system developed by AT&T
USL                 UNIX System Laboratories Inc. (Previously USO) (AT&T)
USO                 UNIX Software Operation (Old name) (AT&T)
UTP                 Unshielded Twisted Pair
VAD                 Value-Added Dealer (now IR--Industry Remarketer)
VAN                 Value-Added Network
VAR                 Value-Added Remarketer (now IR--Industry Remarketer)
VCPI                Virtual Control Program Interface
VDB                 Virtual DOS Boot
VDM                 Virtual DOS Machine
VDT                 Video Display Terminal
VDU                 Video Display Unit
VGA                 Video Graphics Array (IBM)
VLSI                Very Large-Scale Integration
VM                  Virtual Machine (IBM)
VRAM                Video Random Access Memory
VT                  Virtual Terminal (ISO)
VT-100              Terminal protocol (DEC)
VTAM                Virtual Telecommunications Access Method (IBM)
WAN                 Wide Area Network
WLO                 Windows Libraries for OS/2 (Microsoft)
WORM                Write-Once, Read-Many
WPS                 WorkPlace Shell
X.121               Packet Addressing (CCITT)
X.25                Packet Switching (CCITT)
X.400               Message Handling (CCITT)
X.500               The Directory Service (Address service) (CCITT)
XGA                 eXtended Graphics Array (IBM)
XI                  X.25 SNA Interconnect (IBM)
XMA                 EXpanded Memory Adapter (IBM)
XMS                 EXtended Memory Specification (Microsoft)
XNS                 Xerox Network Services (Xerox)


ΓòÉΓòÉΓòÉ 8. IBM Education (Classes/Self-study) ΓòÉΓòÉΓòÉ

IBM offers a large variety of educational opportunities, ranging from
traditional sit-down classes, to satellite broadcasts, to computer-based
training, to books.  A number of different options are provided here.

To jump directly to the other sections of this document, use the mouse, or Tab
and Enter keys, to select the section to which you wish to jump, below:

Education Topics
OS/2 Customer Classes
                                                  FTN Broadcast Schedules & Tapes
Business Partner Classes

Return to the  ─ GENERAL INFORMATION ─  header.


ΓòÉΓòÉΓòÉ 8.1. OS/2 Customer Classes ΓòÉΓòÉΓòÉ

For the latest IBM customer class schedules, or to enroll in these classes,
call 800-IBM-8322.  Descriptions of these classes are contained in the Catalog
of IBM Education, form number G320-1244.

New classes recently added include:

Introduction to DOS for OS/2 (0.5 days; $158.; Course Code P1042)
OS/2 V2.0 Facilities and Installation Workshop (3 days; $945.; Course Code
P1043)
Introduction to OS/2 V2.0 Programming (5 days; $1575.; Course Code P1044)
Advanced Programming Techniques for OS/2 V2.0 (5 days; $1575.; Course Code
P1045)

Note:  In addition, IBM also offers a number of "private classes."  These
classes are limited to only those of the particular customer who has requested
the class.  Rather than charging per person, private classes are billed at a
flat rate for the entire class.  These classes may be held at the customer's
site or any other appropriate location, including nearby IBM facilities.  This
can result in much lower per-student costs, as well as eliminating travel
expenses, and provides greater flexibility in course scheduling.  For more
information on private classes, call 800-426-2468. To jump directly to the
other sections of this document, use the mouse, or Tab and Enter keys, to
select the section to which you wish to jump, below:

Education Topics
OS/2 Customer Classes
                                                  FTN Broadcast Schedules & Tapes
Business Partner Classes

Or, return to the IBM Education (Classes/Self-study) header.


ΓòÉΓòÉΓòÉ 8.2. Business Partner Classes ΓòÉΓòÉΓòÉ

IBM Business Partner course descriptions are available electronically through
the PartnerLink system.  These descriptions are also contained in the catalog
of NDD Business Partner Education.  There may also be additional classes
created since this list was last updated.  For more information, or to enroll,
call 800-937-3737.

To jump directly to the other education topics:

Other Sections
OS/2 Customer Classes
                                                  FTN Broadcast Schedules & Tapes
Business Partner Classes

Or, return to the IBM Education (Classes/Self-study) header.


ΓòÉΓòÉΓòÉ 8.3. FTN Broadcast Schedule & Tapes ΓòÉΓòÉΓòÉ

Periodically IBM broadcasts topics of interest via satellite on the IBM Field
Television Network.  Anyone who wishes may view these programs live by tuning a
dish antenna to the following settings: Satellite SBS-5, at 123┬░ West
longitude, horizontal polarity, transponder 9, 12.117 GHz center frequency, and
6.8 MHz audio subchannel.

In addition, these FTN broadcasts are videotaped, and tapes may be ordered for
later viewing (VHS only).  The following is the schedule of upcoming FTN
broadcasts:

FTN Broadcast Schedule

Date       Time (Eastern)            Title    (Broadcast Number)
June 3, 1992 - 9:30a-11:00p          OfficeVision/400: Performance Tips (92127)
                                     |
June 3, 1992 - 11:30a-1:00p          OfficeVision/400: Performance Tips (92127)
                                     |
June 11, 1992 - 11:30a-1:30p         OS/2 2.0: 32-Bit Programming Benefits
                                     (92133) |

Customers can call 800-282-0226 to order copies of recent tapes and handouts.
When ordering, be sure to give the date, title, and number of the broadcast
(below).  Charges are as follows:

Handouts - $15.00 per copy
One-tape program (Up to 2 hrs) - $30.00 per tape
Two-tape program (Up to 4 hrs) - $50.00 per set

Orders must be charged to Mastercard, Visa, or American Express (no direct
billing or COD).  These materials will be available for approximately 45 days
after the broadcast date.  After this period, tapes are archived and must be
ordered in writing (by IBMers and T/Cs only), as shown below:

IBM Technical Coordinator Program
IBM Corporation 40-A2-04
One East Kirkwood Boulevard
Roanoake, TX  76299-0015
To jump directly to the other sections of this document, use the mouse, or Tab
and Enter keys, to select the section to which you wish to jump, below:

Education Topics
OS/2 Customer Classes
                                                  FTN Broadcast Schedules & Tapes
Business Partner Classes

Or, return to the IBM Education (Classes/Self-study) header.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Footnotes:
                              
This - See how easy it is?  Now press the ESC key (or double-click on the icon
in the upper left corner of this window), to close this panel.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

                              
Help - The Action Bar Help option may be selected for information on using the
Help facility.  In addition, you may press the F1 key for more information on a
specific topic.  Help is context-sensitive, so if you highlight a menu option,
and press F1, you will get help for that menu option.  Pressing F1 on an entry
panel will get help on those selection choices.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

                              
Bookmark - When you place a bookmark on a topic, it is added to a list of
bookmarks you have previously set.  You can view the list, and you can remove
one or all bookmarks from the list.  If you have not set any bookmarks, the
list is empty.

To set a bookmark, do the following:

 1. Select a topic from the Contents.
 2. When that topic appears, choose the Bookmark option from the Services
    pull-down.
 3. If you want to change the name used for the bookmark, type the new name in
    the field.
 4. Click on the Place radio button (or press the Up or Down Arrow key to
    select it).
 5. Click on OK (or select it and press Enter). The bookmark is then added to
    the bookmark list.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

                              
Search - You can specify a word or phrase to be searched.  You can also limit
the search to a set of topics by first marking the topics on the Contents list.
Multiple topics may be marked. To mark a topic, simply hold the Ctrl key and
click on a topic with the mouse.  You will notice that the topic highlighting
bar will be enlarged.  This indicates that the topic has been marked.  To
unmark a topic, just repeat this procedure.

To search for a word or phrase in all topics, do the following:

 1. Choose the Search option from the Services pulldown.
 2. Type the word or words to be searched.  (An asterisk (*) can be used before
    and/or after the search string to perform a wildcard search on a portion of
    a word.)
 3. Click on All sections (or press the Up or Down Arrow keys to select it).
 4. Click on Search (or select it and press Enter) to begin the search.
 5. The list of topics where the word or phrase appears is displayed. If you do
    not get a "hit" on a phrase, try just one of the words in the phrase. You
    may have better luck that way.  Double-clicking on a topic heading will
    display the contents of that section, and the search criteria will be
    highlighted in red, to make them easier to find.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

                              
Print - You can print one or more topics.  You can also print a set of topics
by first marking the topics on the Contents list.  Multiple topics may be
marked.  To mark a topic, simply hold the Ctrl key and click on a topic with
the mouse.  You will notice that the topic highlighting will be enlarged.  This
indicates that the topic has been marked.  To unmark a topic, just repeat this
procedure.

To print the document Contents list, do the following:

 1. Choose Print from the Services pull-down.
 2. Click on Contents (or press the Up or Down Arrow key to select it).
 3. Click on Print (or select it and press Enter).
 4. The Contents list is printed on your printer.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

                              
Copy - You can copy a topic you are viewing into a temporary file named
TEXT.TMP.  You can later edit that file by using the System Editor.

To copy a topic, do the following:

 1. Expand the Contents list and select a topic.
 2. When the topic appears, choose Copy to file from the Services pull-down.
 3. The system puts the text pertaining to that topic in the temporary TEXT.TMP
    file.

For information on one of the other choices in the Services pull-down,
highlight the choice and press the F1 key.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

                              
Options - You can control the appearance of the Contents list.

To expand the Contents and show all levels for all topics, choose Expand All
from the Options pulldown. You can also press the Ctrl and * keys together.

For information on one of the other choices in the Options pull-down, highlight
the choice and press the F1 key.


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IBM 3151 ASCII Terminal Hotline
Provides marketing and technical support for customers, dealers, and IBMers,
including:

o Model/Feature/Function questions
o Installation questions
o Problem Determination
o Application assistance for support of IBM 3151 mode
o Pricing
o Locating authorized 3151 Distributors


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Personal Systems HelpCenter
The HelpCenter will complement current support offered by NDD Business Partners
and IBM Branches.  The purpose is to provide end users with a point of contact
if their requirements have not been met by established support systems.

Hours are: 9:00am - 8:00pm, Eastern Time; Monday - Friday.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Desktop Software Product Information Center
The DSPIC was established to offer current and prospective customers with
marketing information about IBM desktop software products, including:

IBM Current
IBM DisplayWrite Series
IBM Hollywood
IBM Platinum Accounting Series
IBM Storyboard Live!
IBM Storyboard Plus
and other IBM desktop software products

Hours are from 9:00am to 6:00pm, Eastern time; Monday through Friday.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Desktop Software Support Hotline
The DSPIC was established to provide current customers with technical support
on the following IBM desktop software products:

IBM Current
IBM DisplayWrite Series
IBM Hollywood
IBM Storyboard Live!
IBM Storyboard Plus

Hours are from 9:00am to 8:00pm, Eastern time; Monday through Friday.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM (NDD) Education Registration
IBM Business Partners and IBM employees may use this phone number to enroll in
classes taught at the IBM Business Partner Education Centers in Atlanta, New
York, Chicago, and San Francisco.  Selected classes are conducted in other
cities from time to time.  Check the education schedule on PartnerLink for
class dates, descriptions, and locations. You may also enroll via PartnerLink.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

EduQuest Technical Support
Installation and Technical Support for EduQuest software products (including
Columbus and Illuminated Manuscripts & Books, among others), for 3 months after
installation. Hours are from 9:00am to 6:00pm, Eastern time; Monday through
Friday.


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IBM Employee Sales Information
IBM employees may order employee price lists and order forms for employee
PS/2-related purchases.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM End User Support Help Desk
The IBM EUS Help Desk is a toll-free support mechanism for customers, provided
on a subscription basis.  Charges are based on the number of customer
workstations supported and the hours of coverage (Between 7:00am and 7:00pm,
Monday through Friday; or 24 hours a day, 7 days a week).  There is no limit to
the number of calls a user can place.  Support is provided for IBM PCs and
compatibles, IBM PS/2s and compatibles, Apple computers, and a variety of IBM
and non-IBM commercial software.

For more information about the services provided, or the monthly charge per
workstation, call the 800 # given, or (for IBMers) send a PROFS note to EUSHELP
@ CARVM8.


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IBM Developer Assistance Program (IDAP)
Those who register for the IDAP program are eligible for discounts on IBM
hardware and software, entrance into developer-only classes, electronic
technical support, and a subscription to the IBM Personal Systems Developer
magazine.  Only those developing products for commercial sale (vs. in-house
use) are eligible for the IDAP program.  OEM In-house OS/2 applications
developers may register, however, for the OS/2 Application Assistance Center.
See the OS/2 AAC phone number for additional information.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM General Information
Who do you call for help when you don't know who to call for help?  The IBM
General Information hotline is a good starting point.  They will help direct
you through the maze of IBM locations and functions.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Investments
The IBM Credit Corporation Investments line is available to all IBM employees,
retirees, and spouses.  It allows users to inquire into IBM Money Market and
Mutual Fund account balances, current rates, and other similar information.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Authorized Dealer Locator
Customers may call this number, and by giving their zip code to the operator,
receive the names and phone numbers of three IBM Authorized Dealers located
within that zip code.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Maintenance Agreements
For information about IBM service offerings on the entire line of IBM
typewriters through mainframes, including prices and terms and conditions.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Multimedia Help Line
Call here for brochures and other information on IBM Multimedia products.  If
requested, an IBM marketing representative will return your call to discuss
multimedia products not generally available, but orderable by special bid.  The
Multimedia Support Center is open Monday-Friday, 8:30-5:30 EST.

To subscribe to the "IBM Multimedia Solutions" newsletter (or to submit
articles), either send a PROFS note with your name and external mailing address
to BARATTO @ ATLVM1, or write to:

Larry Baratto
IBM Multimedia Solutions
PO Box 2150
Internal Zip H8F-19
Atlanta, GA 30301-2150


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Multimedia Information Center

Potential customers, creators, developers, business partners, and end-users can
call this number for information about IBM's
multimedia offerings, including the Ultimedia series.  For after-sale technical
support, use the Multimedia Help Line.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM National Education Fulfillment Center

This center offers IBM PS/1 and PS/2 hardware discounts to K-12 and collegiate
school faculty and staff.  They also offer
a limited selection of software offerings, including PALS.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM National Support Center for Persons with Disabilities

This center acts as a clearinghouse of information about IBM and non-IBM
products available for the disabled.  The NSCPD
may also be reached through the IBM NSC BBS (see the "IBM Non-Voice Phone
Numbers" section of this document for more information about the BBS).


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Hardware Service

For information about IBM service contracts for IBM PCs, PS/2s, mid-range, and
mainframe computers and peripherals.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Open Systems Information

Call for information about IBM's open systems strategies regarding AIX/UNIX,
OS/2, and other hardware and software platforms


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM OS/2 Application Assistance Center

The OS/2 AAC, located in Dallas, offers application design workshops for
customer application programmers to receive assistance in designing,
developing, and implementing OS/2 applications (including some after-class support).
Assistance is provided for Presentation Manager programming, tools (such as
CASE/PM, EASEL, Choreographer and others) and languages (including REXX), the
Communications and Database Managers, and LAN Manager.  This is a fee service.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

OS/2 Application Solutions Catalog

This book contains listings of more than 1,400 currently-available OS/2
applications from IBM and other vendors.
For more information about the individual products, contact the appropriate
vendors with the phone numbers and addresses provided.

The OS/2 Application Guide is published twice per year, in time for the Spring
and Fall COMDEX shows.  There is also a 32-bit
supplement to this guide, listing more than 400 additional OS/2 32-bit applications.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM OS/2 Information and Sales

The IBM OS/2 Information and Sales line can be used by customers to find out
more about OS/2 1.3 and 2.0,
and to place orders for OS/2 SE and EE 1.3, OS/2 2.0, and related products.
Customers purchasing IBM OS/2 1.3 through this hotline will be given an IBM
customer number
entitling them to 90-days of free technical support via this 800#.  OS/2 2.0
customers are entitled to technical and service support from another number, 800-237-5511.
OS/2 1.3 technical support will be provided only for those purchasing OS/2 via
this phone number.  The customer number assigned will be used to
determine entitlement.  OS/2 1.3 customers who purchased their copy through a a
software dealer, or elsewhere, must obtain support from their place of purchase.

Hours are 10:00am-6:00pm Eastern Time, M-F (excluding IBM holidays).


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM OS/2 OEM System Compatibility Testing

The following numbers are ONLY to be used by system vendors seeking to test
their products with OS/2 2.0.  It is NOT for end-users looking for
a list of systems 2.0 will run on.  For such a list, see the OS/2 2.0 Technical
Tips document entitled Systems Supported By OS/2 2.0 in the PS/2 Technical Assistant.

The numbers for vendors to call are:

407-443-8440 (Ron Harp), or

407-982-1462 (Glenn Christensen)


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM OS/2 Promotional Items

IBM offers a number of items (through a fulfillment house) emblazoned with the
OS/2 logo, as well as videotapes of OS/2 demos, for purchase.
Items include coffee mugs, T-shirts, and baseball caps.  This phone number puts
you through to Lees/Keystone Company.  The contact there is Lisa.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

PartnerLink (formerly called CSS/RICS) Dealer Support Line

FOR DEALERS ONLY!  Dealers may call this number for help in using PartnerLink,
or if they have any questions about order entry.  Support is available Monday
through Friday,
between 8:30am and 8:00pm, Eastern Time.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM PC Technical Books Hotline

This number may be used by customers to order IBM publications directly.  The
pubs offered are primarily for hardware products, and are mostly technical in
nature.  A free
Technical Books catalog is also available upon request.  Pubs which are not
available through this number may be available through a Dealer (via the
Software and Publication
Order Hotline), or through an IBM Marketing Representative.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Platinum Accounting Software

The IBM Platinum Support group provides free dealer support, and end-user
support for a fee.  Contact the 800# for information on the fee structure and
hours of operation.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Platinum OEM Add-on Database Products

The IBM Platinum Support group provides marketing information about non-IBM
database products developed by OEMs for use with the IBM Platinum accounting software.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

Prodigy Services Corporation

The Prodigy Service charges a flat monthly rate for unlimited access to its
news, online shopping, weather information, electronic conferencing, games,
online encyclopedia,
financial information, and hundreds of other features.  Prodigy is compatible
with IBM PC, PS/1, and PS/2 computers, or compatibles, and Apple MacIntosh.
New enhancements include
support for EGA/VGA graphics, mice, and 64-column text in some screens on PCs;
support for Multifinder and color on the MacIntosh; and better performance on
all systems.  Prodigy is
now available nationwide (except Alaska) by local phone call.

Note:  Prodigy is a partnership of IBM Corporation and Sears Corporation.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Personal Systems Developer

The IBM Personal Systems Developer is a quarterly publication (in magazine
format) written primarily for OS/2 application programmers.  The Developer
features a variety of technical
articles, such as programming tips and techniques, product reviews of new
software tools, application development case studies, and interviews with OS/2
industry leaders.

IBM employees, customers, and software vendors write articles for the
Developer.  The magazine is published as part of IBM's Developer Assistance
Program, which offers a variety of support services
for companies that are writing OS/2 applications for resale.

Subscriptions can be ordered by calling the publisher at 1-800-READ-OS2.  IBM
employees can subscribe through SLSS using order number G362-0001.

Articles from the first seven issues of the IBM Personal Systems Developer have
been published in a 770-page book titled OS/2 Notebook: The Best of the IBM
Personal Systems Developer.
This book can be purchased at a local book store, or by calling Microsoft Press
at 1-800-MS-PRESS.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM PS/1 Authorized Reseller Locator

Customers may call this number, and by giving their zip code to the operator,
receive the names and phone
numbers of up to three IBM Authorized PS/2 resellers (dealers and department
stores) located within that zip code.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM PS/1 386SX Upgrade Trade-in

Customers may call this number to upgrade from a 286-based PS/1 system (all
models) to the 386SX-based B82 model, with 2MB of RAM
(upgradeable to 6MB on the motherboard) a color display, two 11" AT-style
adapter slots, an 80MB fixed disk drive, and room for another
fixed disk drive, either 80MB or 129MB.

Call this number for details on how to return your existing 286-based PS/1.
This upgrade/trade-in cannot be done through a dealer


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM PS/2 Direct Customer Sales

The IBM PS/2 Direct Sales line can be used by customers to find out more about
the specific PS/2 models sold through this number,
and place orders for them directly with IBM.  At present, the only models
offered through this line are the PS/2 Models 35, 40 and L40 (laptop).

Hours are 10:00am-6:00pm Eastern Time, M-F (excluding IBM holidays).


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM NSC/Technical Advisor BBS Status

If you have trouble contacting either the IBM National Support Center BBS or
the IBM Technical Advisor BBS, and want
to know for sure whether the BBS is down or not, call this number for a
recorded message.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Tax Deferred Savings Plan (TDSP) Service Department

The IBM TDSP Service Department is available to all IBM employees and spouses.
It allows touch-tone phone users to inquire into TDSP account
balances, current rates, and other similar information.  Touch-tone and rotary
phone users may also speak to a service representative.

Hours of operation are 6am-11pm Eastern time, weekdays; and 6am-6pm Eastern
time, weekends and IBM holidays.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Customer Education Schedules

Customers may call this number to find out the latest schedules for, and enroll
in, IBM customer classes, as well as ordering self-study courses.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Triumph! Workstation Manager Service and Support

This product is supported by Micronyx, the vendor.  ServiceLink, and
SupportLink, within IBMLink, may also be
available.  These links provide the ability to search product information and
defect databases, report defects, order
defect corrections, and ask questions related to installing or operating this application.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Printers (Lexmark) BBS

Lexmark International, Inc. runs a BBS providing support for IBM printers,
including downloadable device drivers.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM National Support Center BBS

The IBM NSC BBS features product conferences on PC and PS/2 products, DOS and
OS/2, AIX and RS/6000, and more.  There are also product announcements,
downloadable
program and text files, and OS/2 device drivers.  The latest version of the
PS/2 Assistant can always be found on this BBS.

The IBM NSC BBS runs on an OS/2 LAN Server V1.3 Token-Ring network.  Connection information:

o Baud Rate: 300-9600 bps

o Modems Available: Hayes Ultra V.32 9600 bps; IBM 7855 V.32 9600 bps; and USR
  Dual-Standard V.32/HST 9600 bps

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 24 hrs a day, 7 days a week

o BBS Software: Multi-Net (OS/2-based)

o SysOps: Wyn Easton, Tony Reed

o Usage Charge: None (however your phone company may charge for long distance call)


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM National Parts Center Fax order Processing

For Dealers Only! Either the NPC Parts Order form may be used, or dealers may
use their own form, providing the form contains the following
information, and is on 8.5x11 inch paper:

 1. Company name

 2. Dealer identification number

 3. Customer number

 4. Company bill-to address

 5. Company ship-to address

 6. Name and phone number of person placing order

 7. Part number

 8. Part description

 9. Quantity ordered

10. Whether the order is "Regular" or "Emergency"

11. Purchasing agent signature

12. Dealer's fax number for receipt/acknowledgement

NPC orders received via facsimile will receive a receipt acknowledgement via
return fax no later than the following business work day.

For more information about the NPC fax order procedure, refer to the April 1990
update to the Parts Ordering section of the Service Support Guide (SSG).


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

IBM Technical Advisor FAX Access to the IBM NSC

Dealers who are registered as IBM Technical Advisors, and who wish to send
information to the IBM National Support Center
via Facsimile may do so.  These FAXes will be given the same priority as
telephone calls to the NSC 800# by TAs.

Note:  Only Technical Advisors may use this FAX number.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

FOOTNOTE: California Software Products supports the IBM RPG Application
Platform, until July 2, 1992, and sells a CSPI-logoed version called Baby/400.


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

FOOTNOTE: Delaware Valley OS/2 User's Group BBS

The BBS is an independent forum for the open exchange of information about the
OS/2 operating System, its applications, languages and development tools
among the users, developers, and suppliers of these products.  Features online
newsletter and articles, forums, tech tips and more!  Connection information:

o Modems Available: USR Courier HST Dual Standard

o Baud Rate: 1200-14400

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 24 Hours

o BBS Software: Magnum (OS/2-based)

o Sysop: Chuck Gilia

o Usage Charge: None (PCUG members get 3 hr/day access; non-members get 30 min/day)


ΓòÉΓòÉΓòÉ <hidden>  ΓòÉΓòÉΓòÉ

FOOTNOTE: DeTail BBS

DeScribe Inc., which produces the DeScribe Word Processor OS/2-based software,
runs this bulletin board for the support of their OS/2 products.  Connection information:

o Modems Available: Unknown

o Baud Rate: 300-2400

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: Hours Unknown

o BBS Software: Mitchtron (OS/2-based)

o Sysop: Unknown

o Usage Charge: Unknown


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FOOTNOTE: Icaro BBS

Home of Spain's national OS/2 conference.  Carries international OS/2
conferences (OS/2, OS/2 BBSs, OS/2 programming and OS/2 LANs).  Many megabytes
of OS/2 programs available for download.

o Modems Available: USR Dual Standard 14.4K baud with V.32bis and ASL

o Baud Rate: 1200-9600 bps (V.32bis)

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 24 hours

o BBS Software: Unknown

o Fidonet Address: 2:341/1

o SysOps: Jose Pedro Moro (also reachable on CIS as 100021,176 and internet as
  [e-mail]), and Emilio Castellano

o Usage Charge: 3000 pesetas (around US$30) annual fee, for unlimited access
  and file downloading


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FOOTNOTE: MonuSci CBCS

The MonuSci CBCS provides a service to members and non-members alike who need
help on OS/2 and its applications.  The board also holds the latest utilities
for OS/2 and DOS and makes them available to all callers.
News of user group activities and special offers are provided online.
Connection information:

o Modems Available: Courier HST-DS+ (two lines)

o Baud Rate: HST, V.21/22/22bis, V.32/32bis, MNP5, V.42/V.42bis.

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 22 Hours (4:00am-2:00am)

o BBS Software: Maximus 2.0 (OS/2-based)

o SysOp: Mike Gove (CIS ID 10031,2246)

o Usage Charge: None (MonuSci user group members have access to special areas)


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FOOTNOTE: Multi-Net BBS

Multi-Net Communications, which produces the Multi-Net OS/2-based BBS software,
as well as the Pmcomm async communications program, runs this bulletin board
for the support of their OS/2 products.  Connection information:

o Modems Available: Intel V.32

o Baud Rate: 300-9600

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: Hours Unknown

o BBS Software: Multi-Net (OS/2-based)

o Sysop: Paul

o Usage Charge: None

o Voice Support: [phone]


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FOOTNOTE: OS/2 BBS

o Modems Available: Unknown

o Baud Rate: 300-2400

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: Unknown

o BBS Software: Unknown

o Sysop: ???

o Usage Charge: Unknown


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FOOTNOTE: OS/2 & Sound BBS

A multi-purpose BBS, containing an OS/2 conference.  Connection information:

o Modems Available: Unknown (MNP Class 4)

o Baud Rate: 300-2400

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 24 hours

o BBS Software: RBBS (DOS-based)

o Sysop: ???

o Usage Charge: None


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FOOTNOTE: The Prodigy Service

The Prodigy service contains many bulletin board conferences discussing many
different topics.  To follow the discussions of OS/2, JUMP "Computer Club" and
select the topic(s) you wish to read through.
At present there are two topics that contain OS/2 discussions: "Windows and
OS/2" and "Operating Systems."


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FOOTNOTE: Rucks Place/2 BBS

OS/2 shareware software, example code, and programming tools are available for
download.  OS/2 messaging areas online are tied to the international echomail
network.  Separate
areas for general OS/2 discussion, OS/2 BBSes, LANs, technical talk, and
programming are carried, as well as several areas specific to Dallas-Ft. Worth
area users.  First-time
callers receive full access privileges.  Connection Information:

o Modems Available: USR Dual Standard 14.4K baud with V.32bis and ASL

o Baud Rate: 1,200-14,400

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: Unknown

o BBS Software: Unknown

o Fidonet Address: 1:130/[e-mail]

o Sysop: Ken Rucker

o Usage Charge: None


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FOOTNOTE: OS/2 Shareware BBS

Catering to OS/2 users and developers openly available on two phone lines with
an additional line for contributing callers.  Over
1800 OS/2 specific files available for download.  Full access given on first
call with no upload/download ratios enforced.  Also a member of the
Fidonet international computer network, carrying the OS2, OS2BBS, OS2Lan, and
OS2Prog echomail conferences.

o Modems Available: USR Dual Standard 14.4K bps; all 3 nodes

o Baud Rate: 300-14,400

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 703-385-4325 - 22 hrs; 703-385-0931 - 24 hrs; Subscriber Line - 24 hrs.

o BBS Software: Maximus (OS/2-based)

o Fidonet Address: 1:109/347 and 1:109/357

o Sysop: Pete Norloff

o Usage Charge: None for normal usage.  For $25/yr subscribers get access to a
  separate 9600 baud phone line


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FOOTNOTE: Soldier's Bored BBS

Catering to OS/2 users.  A selection of OS/2 PD/Shareware available for
download.  New users get download priveleges
on the first call.  Also a member of the Fidonet international computer
network, carrying four OS/2 FidoNet conferences: OS/2,
OS/2 LAN, OS/2 Programming, and OS/2 BBS.

o Modems Available: USR Dual Standard (HST/V.32).

o Baud Rate: 300-9600

o Parity/Data Bits/Stop Bits: N/8/1

o Operation: 23 Hours (5AM-6AM EDT set aside for mail only)

o BBS Software: Maximus (OS/2-based), Binkleyterm OS/2 mailer

o AlterNet Address: 7:49/437

o Fidonet Address: 1:106/437

o Sysop: Art Fellner

o Usage Charge: None