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WHATSNEW.TXT
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1997-05-22
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26KB
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925 lines
What's New in VirusScan for OS/2 v3.0.1 (3004)
Copyright 1994-1997 by McAfee, Inc.
All Rights Reserved.
Thank you for using McAfee's VirusScan for OS/2.
This What's New file contains important information
regarding the current version of this product. It is
highly recommended that you read the entire document.
McAfee welcomes your comments and suggestions. Please
use the information provided in this file to
contact us.
___________________
WHAT'S IN THIS FILE
- New Features
- Known Issues
- Installation
- Documentation
- Frequently Asked Questions
- Contact McAfee
____________
NEW FEATURES
1. VirusScan for OS/2 continues to provide the exceptional
virus detection rates and fast scanning performance of
the 3.0 engine series.
The VirusScan 3.0 series offers users maximum defense
against the newest threats to data. VirusScan's 3.0
series detects all virus types including Word and Excel
macros, boot-sector infections, file, multi-partite,
stealth, polymorphic and encrypted viruses.
2. New command-line option for cleaning macros. Use the
new /CLEANDOCALL switch to clean all macros from
infected MSWord and MSOffice documents including the
the LAROUX Excel macro virus from .XLS files.
3. New command-line option for scanning specific file
sizes. Use the new /MAXFILESIZE xxx.x (where xxx.x is,
specify file size in megabytes) switch to scan only
files with sizes under the amount specified.
* ENHANCEMENTS *
1. Enhanced command-line option for cleaning diskette boot
sectors. Use the /FORCE switch to clean infected boot
sectors of diskettes. The /FORCE switch can be used
even when a remover is not yet available for the boot
sector virus.
* NEW VIRUSES DETECTED *
This DAT file (3004) detects the following 537 new viruses.
_5850 MONSTER.664
ABC.A MR TWISTER.209
AIWED.678 MR TWISTER.12288
ALIEN.C MUCK.B
ALLA (BOOT/MBR) MUCK.C
ALLA.1325 W97M/MUCK.D
ANTHRAX DROPPER MUMMY.1489
ANTICAD DROPPER MVDK1.A
ANTICONCEPT.A MVDK1.B
APRIL1ST NEVER ONE.442
ARMADILLO.A NG.914
ASH.270 DROPPER NICEDAY.C
ATOM.G:DE NICHOLS DROPPER
ATOM.H NIKITA.A
AUSTRALIAN PARASITE.424 NJ-WMCVK1
AVALANCHE.2908 NJ-WMCVK2.A
BABY.A NJ-WMCVK2.B
BABY.COMP.128 NJ-WMDLK1.A
BAD BRAINS.554 NJ-WMDLK1.B
BADBOY.B NJ-WMDLK1.C
BADBOY.C NJ-WMDLK1.D
BALU.A:DE NJ-WMDLK1.E
BANDUNG.D NO-F.A
BANDUNG.H NOMENKLATURA.1024.B
BANDUNG.I NOMVIR.A:DE
BANDUNG.J NOMVIR.B:DE
BANDUNG.K NONDES.2328:TPE
BANDUNG.L NOP.D
BANDUNG.M NOP.E:DE
BANDUNG.N NOP.F:DE
BANDUNG.O NOPMN
BANDUNG.P NPAD.C
BANDUNG.Q NPAD.E
BANDUNG.R NPAD.F
BANDUNG.S NPAD.M
BANDUNG.T NPAD.N
BISHOP.2855 NPAD.O
BLEAH.A NPAD.P
BLEAH.B NPAD.Q
BLEAH.C NPAD.R
BOOM.B:DE NPAD.S
BOX.A:TW NPAD.T
BUG COMP.73 NPAD.U
BURGER.560 DROPPER NPAD.V
BURGER.560.AX NPAD.W
BW.372 NPAD.X
BW.372.DROPPER NPAD.Y
BW.VICK DROPPER NPAD.Z
CANCERBERO.1000.C NPAD.AA
CAP.A NPAD.AB
CAP.B NPAD.AC
CEEFOUR.A NPAD.AD
CHAOS.A NPAD.AE
CHEAP.828 NPAD.AF
CHINESE FISH DROPPER NPAD.AG
CIVIL WAR.2248:TPE NPAD.AH
CLOCK.E:DE NPAD.AI
CLOCK.F:DE NPAD.AJ
CLOCK.G:DE NPAD.AK
CLOCK.H:DE NPAD.AL
CODE.1289 NPAD.AM
COLORS.C NPAD.AN
COLORS.F NPAD.AO
COLORS.G NRLG.719
COLORS.H NUCLEAR.E
COLORS.I NUCLEAR.F
COLORS.J NUCLEAR.G
COLORS.K OFFSPRING.1555
COLORS.L OLYMPIC.B:TW
COLORS.M OUTLAW.A
COLORS.N OUTLAW.B
COLORS.O OUTLAW.C
COLORS.P OVERKILL.1191
COLORS.Q PANDANIA.3566
COLORS.S PARITY BOOT.X
COLORS.T PHALCON DROPPER
COLORS.U PHALCON.1117.B
COLORS.V PHALCON.MINISTRY.1168
COLORS.W PHARDERA.D
COLORS.X PHARDERA.E
COLORS.Y PHOENIX EVIL DROPPER
COLORS.Z PHOENIX.2000 DROPPER
COLORS.AA PIZELUN.3599
COLORS.AB PMBS DROPPER
COLORS.AC POSSESSED.2446
COLORS.AD PREDATOR.1072 DROPPER
COLORS.AE PS-MPC.326.B
COLORS.AF PS-MPC.444
COLORS.AG PS-MPC.570 DROPPER
COLORS.AH PS-MPC.577 DROPPER
COLORS.AI PURCYST DROPPER
COLORS.AJ PURPLE DROPPER
COMPA.4561 PYTHON.1142
COMPA.4894 RANDOM.A (INTENDED)
CONCEPT.C RANDY.3072.B
CONCEPT.J RAPE.626
CONCEPT.L RAPI.E
CONCEPT.M RAPI.E1
CONCEPT.N RAPI.E2
CONCEPT.P RAPI.F
CONCEPT.T RAPI.F1
CONCEPT.U RAPI.F2
CONCEPT.W RAPI.G
CONCEPT.X RAPI.G1
CONCEPT.Y RAPI.H
CONCEPT.Z RAPI.H1
CONCEPT.AA RAPI.H2
CONCEPT.AB RAPI.I
CONCEPT.AC RAPI.I1
CONCEPT.AD RAPI.I2
CONCEPT.AE RAPI.J
CONCEPT.AF RAPI.J1
CONCEPT.AG RAPI.J2
CONCEPT.AH RAPI.K
CONCEPT.AI RAPI.K1
DALIAN.1361 RAPI.K2
DANIEL.A RAPI.L
DANIEL.B RAPI.L1
DANIEL.C RAPI.L2
DARK MANKO.764 RAPI.M
DARK.A RAPI.M1
DARK_AVENGER.2000.H RAPI.M2
DATACRIME.1280.A DROPPER RAPI.N
DAVE.A RAPI.O
DELTA PLUS.1328 RAPI.O1
DELTA PLUS.1328 RAPI.O2
DEMON.4390 RAPI.P
DIEG2.1586 RAPI.Q
DIVINA.E RAPI.Q1
DJ11 DROPPER RAPI.Q2
DOGGIE.B RAPI.R2
DOGGIE.C RAPI.S2
DOGGIE.D RAPI.T
DZT.A RAPI.T1
DZT.B RAPI.T2
DZT.C RAPI.U2
EIGHT TUNES DROPPER RAPI.V2
EPIDEMIC.A:TW RAPI.W2
EQUALS.1448 RATS.A
ERASER.A:TW RATS.B
ERASER.B:TW RATS.C
ERASER.C:TW RUSTY.1423
FALUS.1181 SABOTAGER.3133
FELICES.1121 SCORPIO.1000
FIST.401 SETMD.A:TW
FRIDAY.A:DE SHAREFUN.A
FRODO.146 SHARK.1661
FURY.A:IT SHOWOFF.B
FUTURENOT.A SHOWOFF.C
GABLE.A SHOWOFF.D
GANGSTERZ.A SHOWOFF.E
GETIT.754 TROJAN SHOWOFF.F
GURU.1196 SHOWOFF.G
HELLGATE.A SHOWOFF.H
HELLIS.624 SHOWOFF.I
HELPER.A (TROJAN97) SHOWOFF.J
HELPER.B SHOWOFF.K
HIDER.A SHOWOFF.L
HIDOS DROPPER SHOWOFF.M
HLLC.4000 SHOWOFF.N
HLLC.4870 SHOWOFF.O
HLLC.5008 SHOWOFF.P
HLLC.5129 SHOWOFF.Q
HLLC.10832 SHOWOFF.S
HLLC.14692 SHOWOFF.T
HLLC.CRAWEN.8516 SHOWOFF.U
HLLC.EVENBEEP.B SHOWOFF.V
HLLO.2162 SHOWOFF.W
HLLO.15788 SHOWOFF.X
HLLO.52480 SHOWOFF.Y
HLLP.4080 SHOWOFF.Z
HLLP.5153 SHOWOFF.AA
HLLP.5667.A SHOWOFF.AB
HLLP.5667.B SILICON-AVENGER.980
HLLP.16470 SILLYCR.131
HLLT.4400 SIMPLE.A
HLLT.6988 SKAM.A
HLLT.7234 SKELETON.673
HLLT.17408 SLAMSPED.101
HOMER.426 SMILEY.A:DE
HYBRID.B SMILEY.B:DE
HYBRID.C SNICKERS.A
IMPOSTER.C SOVA.4060
IRISH.B SPANSKA.1120
IRISH.C SPIRAL.A
IRISH.D SPLIT.4300
IRISH.E SQUISHER.238 DROPPER
IRISH.F STEALTH BOOT.H
IRISH.G STEALTH_BOOT.KOH.C
IVP.1052 SWITCHES.A
IVP.491 SWORD.A
IVP.846 TARGET.B:DE
JOHNNY.A1 TELEPHONICA DROPPER
JOHNNY.B TENTATRICKLE.10496
JOHNNY.D TESTDOT.A:TW
JOHNNY.E THEATRE.B:TW
JOHNNY.E1 THEATRE.C:TW
JOSHI DROPPER TRASH.512
JTEMP.316 TRIVIAL.62
KAMPANA.3784 DROPPER TWISTER.A
KASZANA.1920 TWISTER209.1632
KATIELOU.894 TWNO.E:TW
KERRANG.A TWNO.F:TW
KHIZHNJAK.515 TWNO.H:TW
KILLPROT.B TWNO.I:TW
KLUBB TWNO.J:TW
W97M/KOMPU.A UGLY_JO
L-BOOT UMB.1276
LEWD.4455 UMB.1760
LION.996 UUCCKK.475
LOOK.A:TW V2PX
LOOK.B:TW VAMPIRUS.1499
LOOK.C:TW VCL.2037
LUCIFER.1707 VCL.641 DROPPER
MADDOG.B VIENNA.618
MARKUS.5415 VIKING.DEC3
MAX.347 VIRDEM.1542 DROPPER
MDMA.B WARPCOM TROJAN
MDMA.F W97M/WAZZU.C
MDMA.G WAZZU.AA
MEGADETH.3973:MTE WAZZU.AB
MIND.A WAZZU.AC
MINIMAL.A WAZZU.AD
MINIMAL.B WAZZU.AE
W97M/MINIMAL.C WAZZU.AF
MINIMAL.D WAZZU.AG
MIXX.570 WAZZU.AH
MONSTER.217 WAZZU.AI
MONSTER.323 WAZZU.AJ
MONSTER.327 WAZZU.AK
MONSTER.535 WAZZU.AL
MONSTER.536 WAZZU.AM
MONSTER.538 WAZZU.AN
MONSTER.570 WAZZU.AO
MONSTER.572 WAZZU.AP
MONSTER.577 WAZZU.AQ
MONSTER.578 WAZZU.AR
MONSTER.579 WAZZU.AS
MONSTER.580 WAZZU.AU
MONSTER.581 WAZZU.AV
MONSTER.582 WAZZU.AW
MONSTER.583 WAZZU.AX
MONSTER.584 WAZZU.AY
MONSTER.594 WAZZU.AZ
MONSTER.596 WAZZU.BA
MONSTER.598 WAZZU.BB
MONSTER.599 WAZZU.BC
MONSTER.600 WAZZU.BD
MONSTER.601.A WAZZU.BE
MONSTER.601.B WAZZU.BF
MONSTER.602 WAZZU.BG
MONSTER.603.A WAZZU.BH
MONSTER.603.B WAZZU.BI
MONSTER.604 WAZZU.BJ
MONSTER.605.A WAZZU.BK
MONSTER.605.B WAZZU.BL
MONSTER.607 WAZZU.BM
MONSTER.614 WAZZU.BN
MONSTER.622 WAZZU.BO
MONSTER.633 WAZZU.BP
MONSTER.638 WAZZU.BQ
MONSTER.640 WIEDEROEFFNEN.A
MONSTER.641 WPC_ALAEH.3161
MONSTER.642 XENIXOS.B:DE
MONSTER.643 XTINY.264
MONSTER.645 YEAR_1992.1731.C
MONSTER.657 ZERO.A:DE
MONSTER.661 ZIPCRK
MONSTER.662
* NEW VIRUSES REMOVED *
This DAT file (3004) removes the following 393 new viruses.
ABC.A NPAD.F
AIWED.678 NPAD.M
ALIEN.C NPAD.N
ALLA (BOOT/MBR) NPAD.O
ALLA.1325 NPAD.P
ANTICONCEPT.A NPAD.Q
ARMADILLO.A NPAD.R
ATOM.G:DE NPAD.S
ATOM.H NPAD.T
BABY.A NPAD.U
BABY.COMP.128 NPAD.V
BADBOY.B NPAD.W
BADBOY.C NPAD.X
BALU.A:DE NPAD.Y
BANDUNG.D NPAD.Z
BANDUNG.H NPAD.AA
BANDUNG.I NPAD.AB
BANDUNG.J NPAD.AC
BANDUNG.K NPAD.AD
BANDUNG.L NPAD.AE
BANDUNG.M NPAD.AF
BANDUNG.N NPAD.AG
BANDUNG.O NPAD.AH
BANDUNG.P NPAD.AI
BANDUNG.Q NPAD.AJ
BANDUNG.R NPAD.AK
BANDUNG.S NPAD.AL
BANDUNG.T NPAD.AM
BLEAH.A NPAD.AN
BLEAH.B NPAD.AO
BLEAH.C NUCLEAR.E
BOOM.B:DE NUCLEAR.F
BOX.A:TW NUCLEAR.G
BW.372 OLYMPIC.B:TW
CANCERBERO.1000.C OUTLAW.A
CAP.A OUTLAW.B
CAP.B OUTLAW.C
CEEFOUR.A PANDANIA.3566
CHAOS.A PARITY PARITY BOOT.X
CHEAP.828 PHALCON.MINISTRY.1168
CLOCK.E:DE PHARDERA.D
CLOCK.F:DE PHARDERA.E
CLOCK.G:DE POSSESSED.2446
CLOCK.H:DE RANDOM.A (INTENDED)
COLORS.C RAPI.E
COLORS.F RAPI.E1
COLORS.G RAPI.E2
COLORS.H RAPI.F
COLORS.I RAPI.F1
COLORS.J RAPI.F2
COLORS.K RAPI.G
COLORS.L RAPI.G1
COLORS.M RAPI.H
COLORS.N RAPI.H1
COLORS.O RAPI.H2
COLORS.P RAPI.I
COLORS.Q RAPI.I1
COLORS.S RAPI.I2
COLORS.T RAPI.J
COLORS.U RAPI.J1
COLORS.V RAPI.J2
COLORS.W RAPI.K
COLORS.X RAPI.K1
COLORS.Y RAPI.K2
COLORS.Z RAPI.L
COLORS.AA RAPI.L1
COLORS.AB RAPI.L2
COLORS.AC RAPI.M
COLORS.AD RAPI.M1
COLORS.AE RAPI.M2
COLORS.AF RAPI.N
COLORS.AG RAPI.O
COLORS.AH RAPI.O1
COLORS.AI RAPI.O2
COLORS.AJ RAPI.P
COMPA.4561 RAPI.Q
COMPA.4894 RAPI.Q1
CONCEPT.C RAPI.Q2
CONCEPT.J RAPI.R2
CONCEPT.L RAPI.S2
CONCEPT.M RAPI.T
CONCEPT.N RAPI.T1
CONCEPT.P RAPI.T2
CONCEPT.T RAPI.U2
CONCEPT.U RAPI.V2
CONCEPT.W RAPI.W2
CONCEPT.X RATS.A
CONCEPT.Y RATS.B
CONCEPT.Z RATS.C
CONCEPT.AA RUSTY.1423
CONCEPT.AB SCORPIO.1000
CONCEPT.AC SETMD.A:TW
CONCEPT.AD SHAREFUN.A
CONCEPT.AE SHOWOFF.B
CONCEPT.AF SHOWOFF.C
CONCEPT.AG SHOWOFF.D
CONCEPT.AH SHOWOFF.E
CONCEPT.AI SHOWOFF.F
DANIEL.A SHOWOFF.G
DANIEL.B SHOWOFF.H
DANIEL.C SHOWOFF.I
DARK.A SHOWOFF.J
DARK_AVENGER.2000.H SHOWOFF.K
DAVE.A SHOWOFF.L
DELTA PLUS.1328 SHOWOFF.M
DIEG2.1586 SHOWOFF.N
DIVINA.E SHOWOFF.O
DOGGIE.B SHOWOFF.P
DOGGIE.C SHOWOFF.Q
DOGGIE.D SHOWOFF.S
DZT.A SHOWOFF.T
DZT.B SHOWOFF.U
DZT.C SHOWOFF.V
EPIDEMIC.A:TW SHOWOFF.W
ERASER.A:TW SHOWOFF.X
ERASER.B:TW SHOWOFF.Y
ERASER.C:TW SHOWOFF.Z
FALUS.1181 SHOWOFF.AA
FELICES.1121 SHOWOFF.AB
FRIDAY.A:DE SILLYCR.131
FURY.A:IT SIMPLE.A
FUTURENOT.A SKAM.A
GABLE.A SKELETON.673
GANGSTERZ.A SMILEY.A:DE
GURU.1196 SMILEY.B:DE
HELLGATE.A SNICKERS.A
HELPER.B SOVA.4060
HIDER.A SPANSKA.1120
HLLC.CRAWEN.8516 SPIRAL.A
HLLC.EVENBEEP.B SPLIT.4300
HLLP.4080 STEALTH BOOT.H
HLLT.4400 SWITCHES.A
HYBRID.B SWORD.A
HYBRID.C TARGET.B:DE
IMPOSTER.C TENTATRICKLE.10496
INVISIBLE_MAN.3223 TESTDOT.A:TW
IRISH.B THEATRE.B:TW
IRISH.C THEATRE.C:TW
IRISH.D TWISTER.A
IRISH.E TWNO.E:TW
IRISH.F TWNO.F:TW
IRISH.G TWNO.H:TW
IVP.1052 TWNO.I:TW
IVP.846 TWNO.J:TW
JERUSALEM.BUPT.1261 UGLY_JO
JOHNNY.A1 V2PX
JOHNNY.B VIENNA.618
JOHNNY.D VIKING.DEC3
JOHNNY.E W97M/WAZZU.C
JOHNNY.E1 WAZZU.AA
KERRANG.A WAZZU.AB
KILLPROT.B WAZZU.AC
W97M/KOMPU.A WAZZU.AD
L-BOOT WAZZU.AE
LION.996 WAZZU.AF
LOOK.A:TW WAZZU.AG
LOOK.B:TW WAZZU.AH
LOOK.C:TW WAZZU.AI
LUCIFER.1707 WAZZU.AJ
MADDOG.B WAZZU.AK
MARKUS.5415 WAZZU.AL
MARZIA.2048 WAZZU.AM
MAX.347 WAZZU.AN
MDMA.B WAZZU.AO
MDMA.F WAZZU.AP
MDMA.G WAZZU.AQ
MIND.A WAZZU.AR
MING.CLME.1528 WAZZU.AS
MINIMAL.A WAZZU.AU
MINIMAL.B WAZZU.AV
W97M/MINIMAL.C WAZZU.AW
MINIMAL.D WAZZU.AX
MUCK.B WAZZU.AY
MUCK.C WAZZU.AZ
W97M/MUCK.D WAZZU.BA
MVDK1.A WAZZU.BB
MVDK1.B WAZZU.BC
NICEDAY.C WAZZU.BD
NIKITA.A WAZZU.BE
NJ-WMCVK1 WAZZU.BF
NJ-WMCVK1 WAZZU.BG
NJ-WMCVK2.A WAZZU.BH
NJ-WMCVK2.B WAZZU.BI
NJ-WMDLK1.A WAZZU.BJ
NJ-WMDLK1.B WAZZU.BK
NJ-WMDLK1.C WAZZU.BL
NJ-WMDLK1.D WAZZU.BM
NJ-WMDLK1.E WAZZU.BN
NO-F.A WAZZU.BO
NOMVIR.A:DE WAZZU.BP
NOMVIR.B:DE WAZZU.BQ
NOP.D WIEDEROEFFNEN.A
NOP.E:DE WPC_ALAEH.3161
NOP.F:DE XENIXOS.B:DE
NOPMN XTINY.264
NPAD.C ZERO.A:DE
NPAD.E
____________
KNOWN ISSUES
1. The VShield DOS TSR (on-access scanning) invoked
during a WIN-OS/2 session will not display the
prompting notification screen due to a WIN-OS/2
display incompatibility.
2. This DAT file, 3004, is compatible with VirusScan's
v3.0 engines only. This DAT file is not intended for
use with the VirusScan v2.5x engine series.
____________
INSTALLATION
* INSTALLING THE PRODUCT *
Take one of the following steps depending on which
version of VirusScan for OS/2 you want to install:
1. For the installable version of VirusScan for OS/2,
take these steps:
a. Execute the INSTALL.CMD program.
b. Follow the on-screen instructions.
By default, McAfee's installation program makes
a directory on the hard disk drive named
C:\MCAFEE\OS2SCAN and copies the program files
to that directory.
The installation script also adds the directory
to the path statement in your AUTOEXEC.BAT file
and adds one line to the file that references the
VShield program to provide on-access virus protec-
tion. For the most complete virus protection, McAfee
recommends using the /ANYACCESS switch.
or
2. For the non-installable version of VirusScan for
OS/2, take these installation steps:
a. Make a directory on your hard disk drive.
b. Copy the files to that directory.
c. Add that directory to the path statement in
your AUTOEXEC.BAT file.
* PRIMARY PROGRAM FILES FOR VIRUSSCAN FOR OS/2 *
Files located in the Install directory:
=======================================
OS2SCAN.EXE = VirusScan for OS/2 program
CLEAN.DAT = Virus clean definition data
NAMES.DAT = Virus names definition data
SCAN.DAT = Virus scan definition data
OS2VAL.EXE = McAfee OS/2 file validation program
README.1ST = License and registration information
PACKING.LST = Packing list
WHATSNEW.TXT = What's New document
PH_OS2PL.EXE = OS/2 process monitoring daem
* TESTING YOUR INSTALLATION *
The Eicar Standard AntiVirus Test File is a combined effort
by anti-virus vendors throughout the world to come up
with one standard by which customers can verify their
anti-virus installations.
To test your installation, copy the following line into its
own file and name it EICAR.COM.
X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
When done, you will have a 69- or 70-byte file.
When VirusScan is applied to this file, SCAN will report
finding the EICAR-STANDARD-AV-TEST-FILE virus.
It is important to know that THIS IS NOT A VIRUS. However,
users often have the need to test that their installations
function correctly. The anti-virus industry, through the
European Institute for Computer Antivirus Research, has
adopted this standard to facilitate this need.
Please delete the file when installation testing is
completed so unsuspecting users are not unnecessarily
alarmed.
* UNINSTALLING THE PRODUCT *
1. Execute VSHIELD/REMOVE to remove VShield from
memory, then remove the files from your hard disk
drive and remove any lines in your AUTOEXEC.BAT
file that reference VShield. If an error message is
displayed indicating that VShield cannot be removed
from memory, take the next step.
2. Edit your AUTOEXEC.BAT file and remove the lines that
reference VShield, then reboot your system. Upon
restarting your system, VShield will not be loaded
into memory and you can remove the files from your
hard disk drive.
Note: If the files are removed from your hard disk
drive prior to removing VShield from memory, an
error message will be displayed until you remove
VShield from memory or restart your system.
_____________
DOCUMENTATION
For more information, refer to the VirusScan User's Guide,
included on the CD-ROM version of this program or available
from McAfee's BBS and FTP site. This file is in Adobe
Acrobat Portable Document Format (.PDF) and can be viewed
using Adobe Acrobat Reader. This form of electronic
documentation includes hypertext links and easy navigation
to assist you in finding answers to questions about your
McAfee product.
Adobe Acrobat Reader is available on CD-ROM in the ACROREAD
subdirectory. Adobe Acrobat Reader also can be downloaded
from the World Wide Web at:
http://www.adobe.com/Acrobat/readstep.html
VirusScan documentation can be downloaded from McAfee's BBS
or the World Wide Web at:
http://www.McAfee.com or http://205.227.129.164
For more information on viruses and virus prevention,
see the McAfee Virus Information Library, MCAFEE.HLP,
included on the CD-ROM version of this product or
available from McAfee's BBS and FTP site. A ViaGrafix
Interactive Anti-virus Training program also is
available on the CD-ROM version, or can be purchased
from the McAfee Web Site.
__________________________
FREQUENTLY ASKED QUESTIONS
Regularly updated lists of frequently asked questions
about McAfee products also are available on McAfee's
BBS, website, and CompuServe and AOL forums.
Q: How do I enable McAfee's centralized alerting and
reporting option?
A: VirusScan now supports centralized alerting and report-
ing to a remote NetWare or Windows NT server running
NetShield for Windows NT v2.5.3 or NetShield for NetWare
v2.3.3. To set up this option on your VirusScan client,
use the /ALERTPATH <directory> option, where the
<directory> is the path to the remote NetWare volume or
NT directory. From this directory, NetShield can broad-
cast or compile the alerts and reports according to its
established configuration.
NOTE: The client must have write access to this
<directory> location and the directory must contain
the NetShield-supplied CENTALRT.TXT file.
To send a complete alerting file that identifies the
system and user, establish the following environment
variables, or add them to the AUTOEXEC.BAT file for
DOS and CONFIG.SYS for OS/2.
Set COMPUTERNAME=<name of computer>
Set USERNAME=<user name>
The alert file sent to the server is an .alr text
file. Upon receipt of the alert file, NetShield NT
or NetShield for NetWare sends an alert message to
an administrator and/or appropriate personnel.
Q: I have created my own DOS Emergency diskette, how
can I optimize it's performance?
A: For optimal performance, create a CONFIG.SYS file on
the boot diskette and add the following lines:
[CONFIG.SYS]
DEVICE=HIMEM.SYS
DOS=HIGH
Also, add the HIMEM.SYS file from the DOS directory
to the boot diskette.
Note: For detailed instructions on creating an Emergency
diskette, refer to the instructions outlined in your
online documentation.
Q: Does VirusScan for OS/2 detect Word Macro viruses?
A: Yes, it detects Macro viruses with the same
accuracy as McAfee's other anti-virus software.
Q. Is there a VShield program that works in OS/2?
A: There is no constant TSR-type protection available
in OS/2. Included in the package is the
DOS/Windows version of VShield, but it is only
active while the system is running a DOS or Windows
session.
Q: Is there a Graphical User Interface (GUI) for
VirusScan for OS/2?
A: No. There is no GUI. OS/2 is a command line
controlled product only.
Q: Can I update VirusScan's data files to detect
new viruses?
A: Yes. If you have Internet access, you can download
updated VirusScan data files from the McAfee Web
Site, BBS, or other online resources. To download
from the McAfee Web Site, follow these steps:
1. Go to the McAfee Web Site (http://www.mcafee.com
or 205.227.129.164).
2. Select Update DAT File in the left hand column
or frame.
3. Scroll down, and click Update Your DAT Files to
update your virus definition files.
4. Data file updates are stored in a compressed form
to reduce transmission time. Unzip the files into
a temporary directory, then copy the files to the
appropriate directory, replacing your old files.
5. Before performing any scans, shut down your
computer, wait a few seconds, and turn it on again.
If you need additional assistance with downloading,
contact McAfee Download Support at (408) 988-3832.
______________
CONTACT McAFEE
* FOR QUESTIONS, ORDERS, PROBLEMS, OR COMMENTS *
Contact McAfee's Customer Care department:
1. Corporate-licensed customers, call (408) 988-3832
Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time
Retail-licensed customers, call (972) 278-6100
Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time
2. Fax (408) 970-9727
24-hour, Group III fax
3. Fax-back automated response system (408) 988-3034
24-hour fax
Send correspondence to any of the following McAfee
locations.
McAfee Corporate Headquarters
2805 Bowers
Santa Clara, CA 95051-0963
McAfee East Coast Office
Jerral Center West
766 Shrewsbury Avenue
Tinton Falls, NJ 07724-3298
McAfee Central Office
4099 McEwen
Suites 500 and 700
Dallas, TX 75244
McAfee Canada
139 Main Street
Suite 201
Unionville, Ontario
Canada L3R2G6
McAfee Europe B.V.
Gatwickstraat 25
1043 GL Amsterdam
The Netherlands
McAfee (UK) Ltd.
Hayley House, London Road
Bracknell, Berkshire RG12 2TH
United Kingdom
McAfee France S.A.
50 rue de Londres
75008 Paris
France
McAfee Deutschland GmbH
Industriestrasse 1
D-82110 Germering
Germany
McAfee Japan KK
4F Toranomon Mori bldg. 33
3-8-21 Toranomon
Minato-Ku
Tokyo, 105
Japan
Or, you can receive online assistance through any of the
following resources:
1. Bulletin Board System: (408) 988-4004
24-hour US Robotics HST DS
2. Internet e-mail: support@mcafee.com
3. Internet FTP: ftp.mcafee.com or 205.227.129.168
4. World Wide Web: http://www.mcafee.com
or http://205.227.129.164
5. America Online: keyword MCAFEE
6. CompuServe: GO MCAFEE
7. The Microsoft Network: GO MCAFEE
Before contacting McAfee, please make note of the
following information. When sending correspondence,
please include the same details.
- Program name and version number
- Type and brand of your computer, hard drive, and any
peripherals
- Operating system type and version
- Network name, operating system, and version
- Contents of your AUTOEXEC.BAT, CONFIG.SYS, and
system LOGIN script
- Microsoft service pack, where applicable
- Network card installed, where applicable
- Modem manufacturer, model, and baud, where
applicable
- Relevant browsers/applications and version number,
where applicable
- Problem
- Specific scenario where problem occurs
- Conditions required to reproduce problem
- Statement of whether problem is reproducible on demand
- Your contact information: voice, fax, and e-mail
Other general feedback is also appreciated.
Documentation feedback is welcome. Send e-mail to
documentation@cc.mcafee.com.
* FOR ON-SITE TRAINING INFORMATION *
Contact McAfee Customer Service at (800) 338-8754.
* FOR PRODUCT UPGRADES *
To make it easier for you to receive and use McAfee's
products, we have established an Agents program to
provide service, sales, and support for our products
worldwide. For a listing of agents, see the file
AGENTS.TXT, where applicable, or contact McAfee
Customer Service for agents near you.
* MCAFEE BETA SITE *
Get pre-release software, including DAT files, through
http://beta.mcafee.com/public/datafiles. You will have
access to Public Beta and External Test Areas. Your
feedback will make a difference.