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OS/2 Help File
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1995-01-19
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17KB
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368 lines
ΓòÉΓòÉΓòÉ 1. NOTICE OF SUPERCEDENCE - READ THIS ΓòÉΓòÉΓòÉ
This HODstar Products Catalog is dated 2:15pm USA CST, January 12, 1995.
The information and terms detailed in this document SUPERCEDES and REPLACES any
and all previously published HODstar Product Catalogs.
This document is updated regularly to reflect changes in HODstar policies and
pricing. Mutually signed and agreed-upon contract may be excluded by this
Notice of Supercedence.
ΓòÉΓòÉΓòÉ 2. Introduction ΓòÉΓòÉΓòÉ
The Introduction section discusses the HODstar company, its products, and its
policies and contact information.
HODstar welcomes reseller inquiries. Call our automated FAX-back system via
our voice line to receive a copy of the HODstar Qualified Resellers Agreement.
ΓòÉΓòÉΓòÉ 2.1. Who is the HODstar(TM) Support Solutions company? ΓòÉΓòÉΓòÉ
HODstar(TM) Support Solutions has provided quality services and products for
the PC industry since 1983. Founded by individuals experienced with providing
support for business users, HODstar matured as the PC industry itself did. All
along HODstar has maintained a commitment to ensure protection for our
customers' software investment as technology rapidly changed.
Our commitment to preserving our customers' software investment fueled
HODstar's entry to the OS/2 network industry in 1987. This leading edge
experience in GUI client-server database, as well as our decade-long
involvement in support services, brings to you an advanced support platform
that can be easily mastered by your support staff.
It is this commitment and this experience that guides us as we add
multi-platform support to our products for the evolving Windows standards as
well. Telephony, and its impact on automation and efficiency, is very
important to us and we look forward to showing you our solutions as we adapt
our products to them!
HODstar(TM) Support Solutions is first and foremost a services-oriented
company. Long before we offered pre-packaged products to modern business,
HODstar offered tailor-made solutions. Market demands have if anything
intensified your need to tailor a solution more than ever. We're prepared to
meet that challenge. Call us!
ΓòÉΓòÉΓòÉ 2.2. What makes HODstar(TM) Support Solutions products competitive? ΓòÉΓòÉΓòÉ
Our design philosophy ensures your long-term investment. All HODstar products
are designed and implemented along a common framework. Each product seamlessly
integrates into the next.
All products utilize the mainstream market's most powerful SQL client-server
environment, IBM's DB2, to drive a common master database across your
enterprise network. This utilization means HODstar products can access data
from a wide variety of platforms, from mainframe to UNIX to desktop PC, and do
so faster and more flexibly than any other SQL engine on the market.
For non-DB2 environments HODstar provides it's own alternative database engine.
This database can be used in stand-alone or shared network modes.
Additionally all products are developed in a manner providing quick and
seamless migration to other operating environments. HODstar products are just
as applicable to Windows and UNIX environments as they are to OS/2.
HODstar products are continually re-evaluated so that they adapt to changes in
technology as they happen. Our design philosophy shows our commitment to your
success!
Perhaps more importantly, we're prepared to take our products and adapt them to
your needs and environments. Need something added or changed? Call us!
HODstar is about uniqueness and adding the competitive advantage to your needs!
ΓòÉΓòÉΓòÉ 2.3. How does HODstar provide product and customer support? ΓòÉΓòÉΓòÉ
HODstar(TM) Support Solutions provides support via the
internationally-accessible CompuServe(R) and Prodigy(R) electronic support
services. Both are available 24-hours a day, seven days a week, 365 days of
the year for all registered customers to open calls or research their
questions. You can access our Prodigy support line via the Internet as well!
Note that the Internet is available from most major commercial services such as
MCIMail and American Online (AOL).
To reach HODstar Customer support via CompuServe, go to the Other Vendors part
of the OS/2 Vendors A section in the 'OS/2 Forums' area. Customers on
CompuServe can also browse the online database to search for issues related to
their questions, or download information to review offline on their local
machines.
You can directly contact all HODstar departments using CompuServe email
addressed to '76711,426'.
To reach HODstar Customer Support via the Internet, address all email to
'76711,426@compuserve.com', or 'pmsh30a@prodigy.com'.
To reach HODstar Customer Support via Prodigy, address all email to PMSH30A.
Electronic calls are automatically routed to HODstar staff support members, and
their electronic response provided within five business days.
Customers requiring more immediate response will want to consider the HODstar
STAR Response Plan. Customers enrolled in this program receive same-day phone
support as well as the standard electronic support.
On-site installation, education, and support also are contracted for as
additional options. Contact the HODstar Sales and Services department for more
detail.
ΓòÉΓòÉΓòÉ 3. Explanation of Licensing ΓòÉΓòÉΓòÉ
1. Single-User Licensing
Permits one person to run the product. The product may NOT be put on a
network. User may make any number of backup copies for archival. Sharing
of the program is NOT permitted.
Typically product functionality is a subset of the Site-wide and
'Unlimited-Use' license versions.
2. 100-User Licensing
Permits use by up to 100 users directly employed by a single department or
business unit at a single physical site location. Product may be put on a
local-area-network, but NOT on an enterprise or wide-area-network.
Department may make any number of backup copies for archival.
Non-employees such as temporaries or contractors may NOT use the product.
Typically product functionality is a subset of the Site-wide and
'Unlimited-Use' license versions.
3. Site-wide Licensing
Same as 100-user license except that typically all or most product features
are implemented, and there is no limit on the number of users employed by
the single department or business unit at that site location.
Non-employees such as temporaries or contractors may NOT use the product.
Sometimes includes 5 hours of free same-day phone support (check product
catalog for more information).
4. 'Unlimited-use' Licensing
Same as Site-wide license except that staff employed by the department or
business unit may be at any location, and that non-employees such as
temporaries and contractors may also use the product. Product may be put
on both local and wide-area networks. Always includes 5 free hours of same
day telephone support.
Product may NOT be used staff employed by another department or business
unit.
5. 'Blanket-Use' Licensing
Permits all employees of all departments or business units employed by a
company to use the product, irregardless of location. Always includes 5
free hours of same day telephone support.
By negotiation only.
6. Reseller Licensing
This is a license for resale of HODstar products. Includes bundling
HODstar products into your own package of services and products offered to
your customers (i.e. integrating HODstar standalone paging procedures with
your products), or resale of HODstar products for profit.
This document details pricing strictly for resale of HODstar products for
profit. Contact HODstar to negotiate bundling of HODstar products into
your products.
ΓòÉΓòÉΓòÉ 4. OS/2 Products Listing ΓòÉΓòÉΓòÉ
The OS/2 Products listing describes HODstar(TM) Support Solutions's products
for the OS/2 platform. In some cases these product descriptions overlap with
the identical products developed for other platforms.
ΓòÉΓòÉΓòÉ 4.1. What is the HODstar product line? ΓòÉΓòÉΓòÉ
HODstar provides the following products. Products pending release at this
writing show the scheduled release time next to the product name.
ΓòÉΓòÉΓòÉ 4.2. HODstar Broadcaster v1.0 - released October 1994! ΓòÉΓòÉΓòÉ
Display message-of-the-day information to your users when they logon!
Maintains unlimited message history, permits users to browse message
archives, message printing, and electronic copying of messages to their
personal information managers or other productivity-oriented applications.
Keep your people up to-date on your company's activities!
Available as site-wide or 'unlimited-use' license only.
Site-wide license: $225
'Unlimited-use' license: $375
ΓòÉΓòÉΓòÉ 4.3. HODstar Loader v1.0 - Released January 1995! ΓòÉΓòÉΓòÉ
Automatically loads the HODstar master database by interrogating one or
more of your OS/2 LAN Servers! HODstar Loader provides an excellent boost
to your staff's productivity by minimizing manual data entry.
Applicable for all HODstar products if yours is an OS/2 LAN Server
environment!
Available as 'unlimited-use' license only for a single domain. You must
buy one copy for each additional Domain to be managed.
'Unlimited-use' license: $745 first Domain $375
each additional Domain
ΓòÉΓòÉΓòÉ 4.4. HODstar Monitor v1.0 - Released January 1995! ΓòÉΓòÉΓòÉ
Perfect tool to help your support staff quickly profile network resources!
HODstar's base line product, HODstar Monitor provides support staff a view
on all resources maintained on your network. Resources include detailed
profiles for Users, Network systems, Printers, Serial Ports, and Drives.
HODstar Monitor is ideal for companies already using another call tracking
product but still needing the ability to cross-reference and profile the
network resources relevant to customer calls. Helps tie-in asset
management with a network perspective!
Applicable for any type of network! See the related HODstar Loader
product if you have an OS/2 LAN Server environment.
Single-user license: $105
100-user license: $285
Site-wide license: $2,350
'Unlimited-use' license: $3,350
ΓòÉΓòÉΓòÉ 4.5. HODstar Pager v1.02 - Released October, 1994! ΓòÉΓòÉΓòÉ
The perfect addition to your OS/2 electronic personal information manager
or other time-critical project! HODstar Pager quickly and easily permits
users to leave a message on today's standard pagers!
Use interactively from the OS/2 desktop, or create standalone paging
programs that can be called from any OS/2 batch file, REXX program, or
application! (unlimited-license version only)
The HODstar Pager user database integrates with the HODstar common
database used by all our products, or can use it's own standalone database
for users on the go! Works with all 'true' AT-command set compatible
modems and FAX/modems.
Note that the next release of Pager will support flexible alphanumeric
paging. Customers upgrading from this version receive a significant
discount.
Single-User license: $75
Site-wide license: $625
'Unlimited-use' license: $1,450
ΓòÉΓòÉΓòÉ 4.6. HODstar Supporter 1.0 - Released January 1995 ΓòÉΓòÉΓòÉ
Expands upon the HODstar Monitor product by adding call tracking. Your
support staff uses Queries, Calls, Reports, and Queues to maintain and
track customer calls.
Staff also can instantly view detailed profiles for network resources
relevant to the customer's call no matter what kind of network you use.
Can be used in stand-alone, network, or client-server modes.
Includes built-in support for automatic event notification and
self-updating queues! As with all HODstar products you can either use our
internal database or instead use your company-wide DB2 database. Support
for DB2 means you can access platforms from mainframes to UNIX to Windows
NT or OS/2! DB2 support also means immediate access to help desk data
from your other applications! Fully compatible with the HODstar Pager.
Applicable for any type of network! See the related HODstar Loader
product if you have an OS/2 LAN Server environment.
Note that the next release of Supporter will feature programmable fields
and VIM email support. Customers upgrading from this version receive a
significant discount.
Single-user license: $145
100-user license: $685
Site-wide license: $6,650
'Unlimited-use' license: $10,250
ΓòÉΓòÉΓòÉ 4.7. HODstar Scheduler (2Q95) ΓòÉΓòÉΓòÉ
Program and application task scheduling for any user! Administrators and
users both can setup when and how any OS/2, DOS, or DOS/Windows programs
automatically runs on their system. Ideal for off-hour execution of
applications to keep them from slowing down your network.
Fully compatible with all other HODstar products such as HODstar Supporter
and Pager.!
Product order information not available at this time.
ΓòÉΓòÉΓòÉ 4.8. HODstar Distributor (4Q95) ΓòÉΓòÉΓòÉ
Expands upon the HODstar Monitor product by adding application
distribution and version control management. Permits administrators to
schedule and even roll-back application software maintained on each
end-user PC from centralized servers. Keep your costs low by installing
your users' software from a single location instead of going to each
individual machine!
Supports both OS/2 native and DOS-DOS/Windows application management.
Also provides audit reporting of end-user's hard drive contents.
Integrates with the existing HODstar products common database.
Product order information not available at this time.
ΓòÉΓòÉΓòÉ 4.9. HODstar Purchaser (4Q95) ΓòÉΓòÉΓòÉ
Expands upon the HODstar Monitor product by adding order management.
Permits users to enter, maintain history, and archive purchase orders.
Integrates with existing HODstar products common database.
Product order information not available at this time.
ΓòÉΓòÉΓòÉ 5. Contacting HODstar(TM) Support Solutions ΓòÉΓòÉΓòÉ
HODstar(TM) Support Solutions contact information -
Voice orders: (817) 379-0220
FAX: (817) 379-4020
Electronic mail -
Internet: 76711,426@compuserve.com
pmsh30a@prodigy.com
Compuserve: 76711,426
Prodigy: PMSH30A
Overland mail -
HODstar(TM) Support Solutions
Sales and Services dept.
417 Hovenkamp
Keller, TX 76248-3422
U.S.A
We welcome money order, purchase order, company-issued check, and
MasterCard/VISA.
All non-credit card purchases receive a 10% discount off the total amount of
sale before shipping and handling.