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SURVEY.FAX
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1994-11-26
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Customer survey fax 9/30/94
IBM OS/2 PERSONAL SYSTEMS PRODUCTS CUSTOMER SURVEY
Your response(s) to the questions on this survey will
be used to evaluate the service that we provide. Please
rate the following questions on a scale of 1 to 4 where
1 = You are very satisfied
2 = You are satisfied
3 = You are dissatisfied
4 = You are very dissatisfied
9 = You do not wish to answer the question
_____ How satisfied are you with the time it took for
you to reach a knowledgeable person?
_____ How satisfied are you with the technical knowledge
of the person(s) who helped you?
_____ How satisfied are you that the person(s) who
helped you were concerned about resolving the
problem?
_____ How satisfied are you with the resolution to
this problem?
_____ How satisfied are you with the time required to
resolve this problem?
_____ How satisfied are you that any commitments made by
our service personnel for this PMR were met?
_____ How satisfied are you overall with the service
you just received?
_____ Would you like to speak with an IBM representative
regarding ways we can improve our service to you?
If yes, please provide the phone number at which you
can be reached during the next business week.
Name:_____________________________________________
Phone:____________________________________________
Fax completed survey to (512) 823-9672.
Attention: IBM SURVEY
12/31/99