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DOSVRU.FAX
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1995-01-09
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OSDOSVRU - DOS INFORMATION
12/01/94
===============================================================
DOS INFORMATION
===============================================================
This document contains frequently ask questions concerning DOS.
It includes:
- RAMboost
- Compression
- Central Point Backup Problems
===============================================================
A. I just installed RAMboost and now my system locks when
starting or it continually restarts. What should I do?
Determine which statement in the CONFIG.SYS or AUTOEXEC.BAT is
causing the problem. For IBM DOS 6.3:
1. Restart your system and press the F8 function key when the
"Starting PC DOS" message appears in top left of screen.
You are prompted to answer yes or no to each item in your
CONFIG.SYS and AUTOEXE.BAT.
2. Answer Yes to each item until you find the line that causes
the problem.
3. If the line that causes the problem is in the CONFIG.SYS.
edit the CONFIG.SYS file and move the line causing the
problem before the RAMboost statement.
a. Save the file
b. Restart the system.
4. If the line that causes the problem is in the AUTOEXE.BAT,
then edit the RAMBOOST.INI file. This file is in the DOS
DATA subdirectory.
a. Look the section called completetiontriggers. See how
the other ignore statements appear under the
completiontriggers section.
b. Add an ignore statement on the driver causing the problem.
c. Save the file.
d. Restart the system.
----------------------------------------------------------------
B. I just installed RAMboost and now my CD-ROM drive is not
recognized.
1. Edit the RAMBOOST.INI file in the Dos Data subdirectory.
2. Locate the section called SYSTEM.
3. Add the statement:
OPTION = BINDDEVICES
4. Save the file and restart the system.
If problem still occurs:
1. Edit the CONFIG.SYS file.
2. Move the CD ROM driver before the RAMboost statement.
3. Save the file and restart the system.
----------------------------------------------------------------
C. When I start my system I get the error message,
"Drive Structure Error Mounting Read Only"
or
"Drive C is write protected"
1. At the DOS prompt, type:
SSUTIL and press Enter.
2. Press Enter at the Analysis option.
3. Press Enter at the Repair Disk option. Repair
Disk finds a problem with a file or directory.
If Repair Disk asks what to do with a file it fixed:
a. Select LEAVE the FILE.
If Repair Disk finds a corrupted directory:
a. Select Repair the Directory.
b. Select Delete the Directory.
c. Re-install whatever directory is deleted.
NOTE: You must delete the corrupted directory to fix the
system.
When Repair Disk is completed, you are prompted to to run check
disk and Scan Disk or you are told the "Compressed Disk is OK No
errors were found".
NOTE: It is IMPORTANT to continually run Repair Disk until the
message "Compressed Disk is OK No errors were found"
appears. You may have to run Check Disk and Scan Disk two
to three times before no errors are found.
4. Exit Repair Disk.
5. Run Check Disk. At the DOS prompt, type:
CHKDSK\F and press Enter.
If you are asked to convert lost clusters to chains, select No.
6. Restart the system.
-----------------------------------------------------------------
D. What do I do if I cannot see any files after compressing my
system.
If you have DOS 6.3, refer to page 85 in your compression
manual on page 85.
If you have Dos 6.1 or 6.3 without the compression manual:
1. Place your Bootable Super Store Emergency Diskette in drive A:
and restart your system.
2. At the A: prompt, type:
ATTRIB - S - H - R C:\*.* and press Enter.
3. At the A: prompt, type:
DEFRAG C: \F and press Enter.
4. Type:
ATTRIB + S + H + r C:\IBM*.* and press Enter
5. Type:
SSTOR and press Enter.
6. Select MOUNT.
7. When the MOUNT process is completed, remove the
diskette from drive A: and restart the system.
----------------------------------------------------------------
E. I have windows on my system and just ran the compression
program. Now I can't see half the files on the hard disk after
I restart my system.
OR
My system is compressed and I just installed windows. Now I
can't see half the files on the hard disk when I restart the
system.
1. Restart your computer and press F5 when the message Starting
PC Dos appears in the upper left hand corner of the screen.
2. At the C: prompt, type:
E AUTOEXEC.BAT
3. Make sure the smartdrive program loads from the DOS directory,
not the windows directory.
4. Change the statement calling windows smartdrive to DOS
smartdrive.
5. Save the file and restart the system.
----------------------------------------------------------------
F. After running the compresstion program, I can't access my
Novell F: drive.
1. Go to the root directory of the host drive. For example, if
the entire C drive is compressed and it created a D drive,
then your host drive would be drive D. From the root directory
of your host drive type:
ATTRIB - S - H - R *.INI and press Enter.
2. Edit the DBLSPACE.INI file, type:
E DBLSPACE.INI
3. Change MaxRemovableDrives=2 to MaxRemovableDrives=0.
4. Press F4.
5. At the DOS prompt, type:
E ADDSTOR.INI and press Enter.
6. Add the line:
NOTAUTO=AB and press F4.
7. Restart the system when you return to the DOS prompt.
----------------------------------------------------------------
G. When I start my system, I get the "You are loading an
incorrect versions of double space for this version of MS
DOS" message.
If you do not have a compressed drive on your system:
1. From the C: root directory, type:
DELTREE DBLSPACE.BIN and press Enter.
2. When you are prompted to delete the file, answer Yes.
3. Restart the system.
If you have a compressed drive on the system:
1. Insert the DOS installation diskette 1 in drive A or B.
2. Go to that drive and type:
SETUP\E and press Enter.
3. When you are prompted for which programs to install, answer
"Yes" to install compression.
to the screen that ask which programs to install, just answer yes
to install compression and your problem will be solved after
installation finishes.
----------------------------------------------------------------
H. CP Backup is not working properly.
Call (503) 984-2409 and request FaxBack document #30013. This
document contains common CP Backup problems and solutions. If
you still have a problem, review the section, Using Central Point
Backup Tape Drive Information, in the DOS User's Guide to verify
you are using a supported Tape Unit.