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Text File  |  1994-03-14  |  10KB  |  75 lines
  1.                                                                                                                                     
  2.      OS/2 2.1 SERVICEPAK INFORMATION UPDATE                                                                                         
  3.      --------------------------------------                                                                                         
  4.                                                                                                                                     
  5.  The OS/2 2.1 ServicePak provides numerous software fixes to                                                                        
  6.  the OS/2 2.1 operating system, plus many additional device                                                                         
  7.  drivers.  Since its availability, the 2.1 ServicePak has been                                                                      
  8.  installed by thousands of OS/2 users.  Although the overall                                                                        
  9.  quality of the 2.1 ServicePak is very high, a few customer                                                                         
  10.  problems have been reported that require prompt attention.                                                                         
  11.  These problems will be addressed on an expedited basis.                                                                            
  12.  Additional problems that can be recreated will be processed                                                                        
  13.  as soon as possible.                                                                                                               
  14.                                                                                                                                     
  15.                                                                                                                                     
  16.      OS/2 2.1 SERVICEPAK PRICE REDUCTION (CD-ROM MEDIA)                                                                             
  17.      --------------------------------------------------                                                                             
  18.                                                                                                                                     
  19.  Although OS/2 quality ranks with the best in the industry,                                                                         
  20.  IBM provides ServicePaks as a way of attempting to ensure                                                                          
  21.  the highest possible customer satisfaction with the product.                                                                       
  22.  The ServicePaks are distributed worldwide from a variety of                                                                        
  23.  sources at no IBM charge to the customer:  electronic bulletin                                                                     
  24.  boards, dealers, OS/2 clubs, etc.  The ServicePaks are also                                                                        
  25.  available from IBM for a fee that was calculated to recover                                                                        
  26.  the costs of delivery.  Nevertheless, customer feedback in-                                                                        
  27.  dicates that the price of the CD-ROM ServicePak is unacceptably                                                                    
  28.  high, even for those customers who realize all the costs involved                                                                  
  29.  in its production.  Therefore, effective immediately, the price of                                                                 
  30.  the CD-ROM version of the ServicePak is being reset to $25.00                                                                      
  31.  (U.S. only).  Customers having already paid for their CD-ROM                                                                       
  32.  ServicePak will receive an automatic refund for the price difference                                                               
  33.  from IBM.  Customers should allow at least one billing cycle for                                                                   
  34.  the receipt of their refund.                                                                                                       
  35.                                                                                                                                     
  36.                                                                                                                                     
  37.      SUPPORT OF SERVICEPAK XR06200 FOR OS/2 2.1                                                                                     
  38.      -------------------------------------------                                                                                    
  39.                                                                                                                                     
  40.  The OS/2 2.1 ServicePak is available via electronic network                                                                        
  41.  services or, for customers who do not have access to electronic                                                                    
  42.  networks, by the shipment of diskette or CD-ROM media.                                                                             
  43.  Problem reporting and support of the ServicePak is consistent                                                                      
  44.  with these distribution channels, as follows:                                                                                      
  45.                                                                                                                                     
  46.                                                                                                                                     
  47.  Support Via Electronic Bulletin Boards                                                                                             
  48.                                                                                                                                     
  49.  Users requiring support who have access to the IBM public support                                                                  
  50.  forums on CompuServe, OS2BBS, and Prodigy should obtain answers                                                                    
  51.  to their ServicePak questions by interacting with IBM personnel                                                                    
  52.  who monitor those bulletin boards.  Users may also report suspected                                                                
  53.  defects relating to the ServicePak by completing a problem report                                                                  
  54.  form available on the bulletin boards.  This support is ongoing.                                                                   
  55.  It is not limited to a 60-day entitlement period, nor does it                                                                      
  56.  preclude any other form of OS/2 support.                                                                                           
  57.                                                                                                                                     
  58.                                                                                                                                     
  59.  Non-Network Support                                                                                                                
  60.                                                                                                                                     
  61.  Users who do not have access to electronic networks and who                                                                        
  62.  ordered their OS/2 2.1 ServicePaks in diskette or CD-ROM                                                                           
  63.  media can call 1-800-992-4777 for support.  In order to access                                                                     
  64.  this support, it is necessary to supply the registration number                                                                    
  65.  that was included on an enclosure with the ServicePak.  This                                                                       
  66.  support expires after 60 days.  This support does not affect                                                                       
  67.  any other support provided with the OS/2 product, for example,                                                                     
  68.  the initial sixty-day support provided with the OS/2 2.1 product                                                                   
  69.  or any support purchased through a fee-based offering.                                                                             
  70.                                                                                                                                     
  71.                                                                                                                                     
  72.  * CompuServe is a trademark of CompuServe Information Services                                                                     
  73.  * OS/2 is a trademark of IBM Corporation                                                                                           
  74.  * Prodigy is a trademark of Prodigy Services                                                                                       
  75.