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Text File  |  1994-04-17  |  5KB  |  57 lines
  1. IBM'S OS/2 MEANS NEW POWER FOR MAJOR UTILITY                                    
  2. January 4, 1994                                                                 
  3.                                                                                 
  4.      AUSTIN, Texas, Jan. 3, 1994 . . . For the nation's largest                 
  5. municipal utility, IBM's award-winning OS/2* PC operating system                
  6. is proving to be an invaluable resource by helping to pinpoint                  
  7. trouble, manage requests and offer customers better service than                
  8. ever before.                                                                    
  9.                                                                                 
  10.           "Perhaps the best feature about OS/2 is that it allows                
  11. us to have multiple applications running at the same time," said                
  12. Robert C. Burt, director of information technologies at the Los                 
  13. Angeles Department of Water and Power.                                          
  14.                                                                                 
  15.           "We've used OS/2 PC-based workstations to help our                    
  16. customer information system handle customer calls, both                         
  17. commercial and trouble calls, for the electric and water sides of               
  18. our business, greatly enhancing customer satisfaction," he said.                
  19.                                                                                 
  20.      In addition, LA Water and Power has recently taken advantage               
  21. of OS/2's full graphical user interface to install a new system                 
  22. that utilizes GUI capabilities to analyze trouble calls for its                 
  23. 1.4 million electrical customers.   "We can now quickly diagnose                
  24. problems and dispatch field personnel to solve specific electric                
  25. trouble problems using an expert system that relates many                       
  26. customer trouble calls to individual trouble events," continues                 
  27. Burt.                                                                           
  28.                                                                                 
  29.      "The system also provides full color graphics showing the                  
  30. exact location, on detailed city maps, of the electrical                        
  31. equipment and circuits involved in each trouble event."                         
  32.                                                                                 
  33.      Another important use of OS/2 for this southern California                 
  34. utility is a client/server application, a field installation                    
  35. order system for its water business.  Said Burt, "This system                   
  36. employs PC-based clients and servers, with an additional host                   
  37. server using OS/2 and DB2*, to manage all requests for new water                
  38. service or modifications of existing water service for our                      
  39. 700,000 water customers."                                                       
  40.                                                                                 
  41.      The LA Department of Water and Power is also using OS/2 for                
  42. records management.  "We've put in a GUI client/server-based                    
  43. system to allow customized batch processing by each of our                      
  44. document control centers for the indexing of our corporate                      
  45. records and subsequent automatic uploading onto the host-based                  
  46. records management system.  The system now manages 3.4 million                  
  47. records and 26 million images," said Burt.                                      
  48.                                                                                 
  49.      "We've used OS/2 wherever we've needed a secure, fully                     
  50. functional operating system.  We find that as our users become                  
  51. more sophisticated and productive with their PCs, they want                     
  52. access to additional data resources and applications, and OS/2                  
  53. does an excellent job at providing this kind of access," he said.               
  54.                                                                                 
  55. *    Indicates a trademark or registered trademark of the                       
  56.      International Business Machines Corporation.                               
  57.