OS/2 Shareware BBS: 14 Text/14-Text.zip/lan.que

Text File | 1994-02-14 | 18KB | 218 lines

021494
             OS/2 LAN SERVER DOCUMENTATION REQUIREMENTS
                          QUESTIONNAIRE


We are assessing packaging options for the next release of OS/2
LAN Server.  With the movement toward more online documentation
and CDROM as a distribution medium, we would like to get your
feedback on documentation packaging.  Instructions at the end
describe how to return this questionnaire to us.

Before we get into the questionnaire, please provide us with
information about your company and network environment.


    NAME OF COMPANY_________________________________________
    YOUR NAME_______________________________________________
    YOUR TITLE______________________________________________
    APPROX NO OF EMPLOYEES__________________________________
    TELEPHONE (OPTIONAL)_____________________________________

    Indicate the configuration for your OS/2 LAN Server environment
    (specify number for each that apply):

     ___  a. Domain Controllers
     ___  b. Additional Servers
     ___  c. DOS LAN Requesters
     ___  d. OS/2 LAN Requesters
     ___  e. Windows Requesters
     ___  f. PCLP Requesters
     ___  g. I don't have OS/2 LAN Server installed

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The assumption for this survey is that we will provide product code and
online documentation for both CDROM and diskette packages.  An example
of the packaging scenario would be:

 --OS/2 LAN Server product code (installable from diskettes or
   CDROM)
 --Applets and productivity aids (can be copied to hardfile)
 --Diskette images (available on CDROM)
 --Documentation online in viewable form (can be copied to hardfile)
 --A printed version of the Getting Started and DOS Client User's
   Guide.

The following is the list of documents that will be shipped
with the product.

 Printed     Online     Document Title

    X          X        OS/2 LAN Server Getting Started
    X          X        OS/2 LAN Server DOS Client User's Guide
                        OS/2 LAN Server Network Administrator's Guide
               X         -Planning, Installation, and
                          Configuration
               X         -Performance Tuning
               X         -Network Administrator's Tasks
               X        OS/2 LAN Server Problem Determination Guide
               X        OS/2 LAN Requester User's Guide
               X        OS/2 LAN Server Commands Reference
               X        OS/2 LAN Server Application Programmers
                          Guide
               X        OS/2 LAN Server Master Index

NOTE: Printed versions of the above list of online documents can be
      ordered for a fee.
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1. How would you prefer the program code and online documentation
   to be shipped to you?
   ___ CDROM
   ___ Diskettes

2. How would you install or view the online documents?  Select
   all options that apply.
   ___ Install them on the hardfile of each machine (requester)
   ___ Install them only on servers so requester users could
       view them if needed
   ___ View them from a directory on the CDROM drive when needed
   ___ I wouldn't use the online documentation.  I would use
       printed documentation instead (go to question 5)
   ___ Other __________________________________________________
       ________________________________________________________


3. Which online format do you prefer?

   ___ BookManager (displays same format as printed document;
       provides search options)
   ___ OS/2 IPF (displays information in sections based on
       user search options; the sequence of information is not
       the same as printed documents)
   ___ No preference
   ___ Other________________________________


4. The online documentation provided with the product can be
   printed in sections only.  Is this sufficient?
   ___ Yes
   ___ No


5. If we provide separate PostScript** files to print the entire
   document on a LAN-attached printer, would you use this
   feature?  Assume there would be 12 documents (3,000 pages).
   ___ Yes, I would print documents with the printable file feature
   ___ No, I would order printed documents for a fee

6. Do you have a printer that supports PostScript**?
   ___ Yes
   ___ No, I use a ____________________________ printer.

7. If you chose to order the printed documentation, how quickly
   would you want them?

   I would want the documents in my hands within ______________
   days/weeks from date of order.


8. Specify the method you prefer to use to order printed documents:

    ___ Mail-in order form with cashier check, money order, or charge
        card number
    ___ FAX order form with charge card number
    ___ Phone in 1-800 order with charge card number
    ___ Company purchase order
    ___ Other
          ______________________________________________________


9. For which documents would you order multiple quantities?  Enter
   the quantity for those selected:

    ___ Administrator References
    ___ User Guides
    ___ Command Reference
    ___ Programmer Reference
    ___ Other____________________________________


10.We will charge a fee for printed documents to cover development,
   printing, and distribution costs.  If the price range is
   between $200.00-$300.00, would you be willing to pay for
   the convenience of a printed documentation package consisting of
   12 documents (about 3,000 pages)?
   ___ Yes
   ___ No

11.If you did not accept the price above, what alternate price
   do you propose?
    ______________________________________________________________
    ______________________________________________________________
    ______________________________________________________________
    ______________________________________________________________

12.Would you prefer that all printed documentation and online
   documentation be shipped with the product (the cost of printed
   documents would be added to the package cost.)
   ___ Yes
   ___ No

13.What product documentation have you used in the last year that
   has favorably impressed you?  This can be an IBM or non-IBM product.

   _______________________________________________________________
   _______________________________________________________________
   _______________________________________________________________
   _______________________________________________________________
   _______________________________________________________________


14.Do you have any other comments about IBM printed or online
   documentation?
   ___ No
   ___ Yes_______________________________________________________
       __________________________________________________________
       __________________________________________________________
       __________________________________________________________
       __________________________________________________________

**  PostScript is a trademark of Adobe Systems Incorporated
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WE WOULD LIKE TO HAVE YOUR INPUT TO US BY FEBRUARY 28, 1994.

After completing the questionnaire, use one of the following
methods to return to us:

1.  Print the questionnaire, complete, and fax to 1-800-456-3838.

2.  Complete by editing as a file and e-mail to:

    a. TALKLINK IBMBBS ID:  WZ00164

    b. CompuServe: 70274,2251

    c. Internet:  lnsysreq @ vnet.ibm.com

2. Complete and mail to:

                 IBM CORPORATION
                 LAN Systems Requirements, Internal Zip 9380
                 11400 Burnet Road
                 Austin, Texas 78758

If you have questions about this survey, please call:

                 Gwen Bullock
                 1(512)838-2144


THANK YOU FOR YOUR INTEREST IN OUR PRODUCTS AND PRODUCT DOCUMENTATION.