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  1. Because of the wide range of IBM products and services, it can sometimes be
  2. difficult to determine which particular phone number within IBM will get
  3. the information you need.  The list below should help you get to the right
  4. person the first time.  If you don't see the number you're looking for
  5. here, try the IBM General Information line at 1-800-IBM-3333.
  6.  
  7.  
  8. Location                                                Phone
  9. --------                                                -----
  10. IBM AccessDOS ("as is", without charge) - U.S.          800-462-7282 *
  11. IBM AccessDOS ("as is", without charge) - Alaska        414-633-8108 *
  12. IBM AccessDOS ("as is", without charge) - Canada        800-465-1234 *
  13. IBM Accessibility Products Information - voice          800-426-2133 *
  14. IBM Accessibility Products Information - TDD            800-284-9482 *
  15. IBM Accessibility Products Information - Canada (voice) 800-465-1234 *
  16. IBM Accessibility Products Orders - voice               800-426-3388 *
  17. IBM Accessibility Products Orders - TDD                 800-426-3383 *
  18. IBM Accessibility Products Orders - Canada (voice)      800-465-1234 *
  19. IBM Accessibility Products: VoiceType remarketing       800-TALK-TYPe *
  20. IBM AS/400 Competency Center                            800-365-4IBM *
  21. IBM AS/400 Technical Service Center                     800-IBM-XTRA *
  22. IBM Authorized Dealer Locator                           800-447-4700
  23. IBM Authorized Remarketer Locator                       800-272-3438 ext. 386 *
  24. IBM Branch Office Locator                               800-IBM-3333 *
  25. IBM Business Partner Locator                            800-942-4IBM *
  26. IBM CAD Support Center                                  303-924-7262
  27. IBM Catalog of MicroChannel Hardware Products           407-982-5361 *
  28. IBM Credit Card Support Center                          800-345-9186
  29. IBM Credit Corporation (ICC)                            800-IBM-7777
  30. IBM Customer Relations                                  201-930-3443
  31. IBM Desktop Software Product Information Center         800-IBM-7699
  32. IBM Desktop Software Support Hotline                    800-336-5430
  33. IBM Developer Assistance Program (DAP) Information/
  34.     Registration                                        407-982-6408
  35. IBM Direct (Education)                                  800-IBM-TEACh *
  36. IBM Direct (Supplies: Order/Retail Pricing)             800-IBM-2468
  37. IBM Directory of OS/2 Applications                      800-READ-OS2 *
  38. IBM DisplayGraphics Support                             800-237-5511
  39. IBM DisplayWrite End-User Support                       800-237-5511
  40. IBM DOS Defect Support (Dealers/Tech Coordinators)      800-237-5511
  41. IBM EASEL for OS/2 EE Defect and Usage Support          800-237-5511
  42. IBM (NDD) Education Registration                        800-937-3737
  43. IBM End User Support--Fee Help Desk                     800-825-USER
  44. IBM Employee Sales                                      800-IBM-EMPL
  45. IBM General Information                                 800-IBM-3333
  46. IBM Information Network (IIN) Customer Assistance       800-727-2222
  47. IBM International Sales Information (Voltages, etc)     914-934-4643
  48. IBM LAN Application Certification Support               512-823-3282 *
  49. IBMLink Customer Assistance                             800-543-3912
  50. IBMLink Information                                     800-IBM-LINK *
  51. IBM MicroChannel Card ID Requests                       800-IBM-7763 *
  52. IBM Multimedia Industry Support Center                  800-241-1620 *
  53. IBM Multimedia Marketing Information                    800-IBM-9402 *
  54. IBM National Support Center for Persons with
  55.     Disabilities                                        800-IBM-2133
  56. IBM National Service Division (NSD) Hardware Service    800-IBM-SERV
  57. IBM Network Traffic Analysis Service                    800-IBM-4NTA *
  58. IBM OS/2 Defect Support (Dealers/Tech Coordinators)     800-237-5511
  59. IBM Part Number ID and Lookup                           303-924-4015
  60. IBM PartnerLink (CSS/RICS) Dealer Support Line          800-IBM-DEAL
  61. IBM Parts Order Center (Retail-PC and Typewriter)       303-924-4100
  62. IBM PC Technical Books Hotline                          800-IBM-PCTB
  63. IBM PC-DOS to OS/2 upgrades                             800-3IBM-OS2 *
  64. IBM Personal Pageprinter (4216-031 only) Support        800-237-5511
  65. IBM Personal Systems Customer Satisfaction Center       800-PS2-2227
  66. IBM Personal Systems Developer subscriptions            800-READ-OS2 *
  67. IBM Platinum Accounting Software Support                800-333-5242
  68. IBM Platinum OEM Add-on Database Product Information    800-999-1809
  69. IBM Product Information Center                          800-IBM-7699 ext. 183 *
  70. IBM Product Orders                                      800-IBM-CALL *
  71. IBM Point-of-Sale Terminal Support (4680 Products)      919-878-3440
  72. IBM PS/1 Locator                                        800-IBM-3377
  73. IBM Publications (Reader Comments, etc)                 800-IBM-3333 *
  74. IBM Safety Information                                  800-IBM-4333
  75. IBM Supplies Technical Hotline                          800-IBM-1484
  76. IBM Think Magazine Circulation Department               914-288-5800
  77.                                                         T/L 351-5800
  78. IBM Triumph! Workstation Manager Service and Support    214-644-1344
  79. IBM 3x74 Microcode Updates                              800-334-1089 *
  80. IBM 38xx Microcode Updates                              800-247-7118 *
  81.  
  82. Helwett Packard Personal Peripherals Assist Line        208-323-2551 *
  83. Lexmark  International, Inc. Printer Support Hotline
  84.   (IBM Subsidiary)                                      800-537-2540
  85. PRODIGY Service Information (IBM Subsidiary)            800-PRODIGY
  86. Prospective IBM Industry Remarketer (IR) Information    800-IBM-VARS
  87.  
  88. The following list includes such numbers as FAX and BBS lines.
  89.  
  90. Location                                                Phone
  91. --------                                                -----
  92. IBM Developer Assistance Program (DAP) Fax              407-443-4233 *
  93. IBM National Support Center (NSC) BBS                   404-835-6600
  94. IBM National Support Center (NSC) BBS-Internal Tie Line T/L 269-6600
  95. IBM OS/2 EEP BBS                                        800-426-3389 *
  96. IBM PC User's Group Support BBS                         404-988-2790 *
  97. IBM Technical Advisor Fax access to the IBM NSC         404-835-6606
  98. OS/2 BBS Locator                                        609-596-1267 *
  99.  
  100. * = revised 02/01/92
  101.  
  102. For more information, and other relatone numbers, download the general
  103. information section of the PS/2 Assistant from the IBM Library.
  104.