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  1.                                                                                 
  2. This form is to be used to provide feedback regarding the "Personal             
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  4. Systems Support Family Support Center User's Guide" and the "Personal           
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  6. Systems Support Family Problem Reporting Guide."                                
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  8. We would like to make these documents as informative as possible, and           
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  10. appreciate your taking the time to answer the following questions:              
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  12.                                                                                 
  13. 1.  Which document are you providing feedback for?                              
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  15.     Support Center User's Guide    ____                                         
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  17.     Problem Reporting Guide        ____                                         
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  20. 2.  Did this document tell you everything you needed to know prior to           
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  22.     calling the support center?    ____ Y      ____ N                           
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  24.     If "no", what specifically was missing from the document?                   
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  26.           ______________________________________________________________        
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  28.           ______________________________________________________________        
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  31. 3.  What did you like most about the document?  ________________________        
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  33.           ______________________________________________________________        
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  35.           ______________________________________________________________        
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  38. 4.  What did you like least about the document?  _______________________        
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  40.           ______________________________________________________________        
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  42.           ______________________________________________________________        
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  45. 5.  Would you like to see more of these documents in the future?                
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  47.          ____  Y      ____  N                                                   
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  49.          If "yes", what types of documents?  ___________________________        
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  51.          _______________________________________________________________        
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  53.          _______________________________________________________________        
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  56. Thank you for taking the time to fill out this feedback form.  Please           
  57. FAX or mail it to:                                                              
  58.                                                                                 
  59.           Linda Ianniello                                                       
  60.           Internal ZIP 1026                                                     
  61.           IBM Corporation                                                       
  62.           1000 NW 51st Street                                                   
  63.           Boca Raton, FL  33431                                                 
  64.                                                                                 
  65.           FAX:  407-443-6940                                                    
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