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OS/2 Shareware BBS: 10 Tools
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mass61.zip
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MSD.TX$
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MSD
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Text File
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1990-11-16
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9KB
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218 lines
MICROSOFT DIAGNOSTICS (MSD) UTILITY
===================================
--------------------------------------------------------------------
| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY |
| ACCOMPANY THIS DOCUMENT (collectively referred to as an |
| Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY |
| KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO |
| THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A |
| PARTICULAR PURPOSE. The user assumes the entire risk as to the |
| accuracy and the use of this Application Note. This Application |
| Note may be copied and distributed subject to the following |
| conditions: 1) All text must be copied without modification and |
| all pages must be included; 2) If software is included, all files |
| on the disk(s) must be copied without modification (the DOS |
| utility DISKCOPY is appropriate for this purpose); 3) All |
| components of this Application Note must be distributed together; |
| and 4) This Application Note may not be distributed for profit. |
| |
| Copyright 1990 Microsoft Corporation. All Rights Reserved. |
| Microsoft and the Microsoft logo are registered trademarks of |
| Microsoft Corporation. |
--------------------------------------------------------------------
The Microsoft Diagnostics (MSD) utility is designed to assist
Microsoft customers and Product Support Services (PSS) technicians in
identifying system configuration information such as the BIOS and
video card type and manufacturer, processor(s) installed, I/O port
status, operating system version, environment settings, hardware
devices attached, and additional software running concurrently with
MSD. This utility is used when Microsoft PSS needs information to
diagnose and solve problems with Microsoft products.
INSTALLATION
============
Hard Disk System
----------------
To install MSD on a hard disk system, do the following:
1. Place the enclosed disk in drive A.
2. At the DOS prompt, type the following and press the ENTER key
copy a:\msd.exe <pathname>
where <pathname> is the location of your root directory. For
example, type the following and press the ENTER key:
copy a:\msd.exe c:\
Dual Floppy Disk System
-----------------------
To install MSD on a dual floppy disk system, do the following:
1. Place your DOS boot disk (system disk) in drive A and the enclosed
Microsoft Diagnostics (MSD) Utility disk in drive B.
2. At the DOS prompt, type the following and press the ENTER key:
copy b:\msd.exe a:
USING THE MICROSOFT DIAGNOSTICS UTILITY
=======================================
The MSD utility (MSD.EXE) runs in DOS and the DOS compatibility box of
OS/2. To start MSD, do the following:
1. At the DOS prompt, change to the root directory (where you
installed MSD.EXE).
2. Type "msd" (without the quotation marks) and press the ENTER key.
(For monochrome, black-and-white, and LCD screens, type "msd /b"
and press ENTER.)
3. The program presents an introduction screen. To continue, press any
key.
MSD then presents a Main Menu screen split into two sections. The
upper section presents a summary of information that the utility has
gathered from your system. For additional information on any category,
move the highlight bar (using the arrow keys) to any category and
press the ENTER key. A dialog box appears that presents detailed
information for that category. You can quickly choose any category by
pressing the ALT key and the highlighted letter corresponding to the
category you want. Return to the Main Menu screen by pressing the ESC
key.
The following is a brief explanation of the categories in the first
section:
Category Description
-------- -----------
BIOS Displays the BIOS manufacturer, date, version,
and type
Processor Displays the processor type and math
coprocessor, if installed
Memory Displays a map of physical memory from 768K to
1 MB and information concerning the
configuration of RAM and ROM in your computer
system
Video Shows your video card's manufacturer and
model, BIOS version, memory, and current video
mode
Network Detects whether a network is MS-NET or
compatible, or Novell
Mouse Shows the DOS mouse driver version number,
mouse type, and other information concerning
the mouse
Game Adapter Dynamically displays game card status for up
to two game devices or joysticks
CD-ROM Displays the Microsoft CD-ROM Extensions
(MSCDEX.EXE) version number and drive letter
Operating System Displays the operating system version number
and path from which MSD was run
Parallel Ports Dynamically displays the status of installed
parallel ports and their port addresses
Serial Ports Dynamically displays the status of active
serial ports and their current configurations
Disk Drives Scans all local and logical drives and
displays the total and available bytes
IRQ Status Shows the current hardware interrupt, IRQ,
status
Environment Displays environment variables
AUTOEXEC.BAT Lists the AUTOEXEC.BAT file
CONFIG.SYS Lists the CONFIG.SYS file
The lower section of the MSD screen includes additional functions you
can use with your system, as follows:
Function Description
-------- -----------
Resident Programs Displays the names of programs loaded in RAM
at the time MSD was executed, their locations,
and their sizes; programs may be loaded into
multiple segments of RAM and have multiple
entries in the table
Device Table Displays software and hardware device drivers
installed; these include default devices, such
as COM1 or LPT1, and user-installed devices
loaded from the CONFIG.SYS file, such as
HIMEM.SYS or EMM386.SYS
Printer Test Prints a page to test the connection between
the computer and either a TTY or PostScript-
type printer
Generate Report Prints a "faxable" report to a normal TTY
printer or to a file
File Viewer Views text files by entering the path and
filename
Memory Browser Searches selected ROM and RAM areas for search
strings such as "Copyright" and "Version"
About Displays MSD version number and copyright
information
Exit Exits MSD
USES FOR THE MICROSOFT DIAGNOSTICS UTILITY
==========================================
The Microsoft Diagnostics utility is designed to be used in one of
three ways:
1. Over the telephone, you can report the information MSD displays to
the Microsoft PSS technician assisting you in solving the problem
you are experiencing.
2. You can fax or mail Microsoft PSS a report generated by MSD. The
Generate Reports feature will print the information to any TTY
printer. Be sure to send the report to the attention of the
technician assisting you.
The mailing address is below. Microsoft's fax number is
(206) 883-8101. Include the following attention line on the fax
cover sheet:
ATTN: PSS, <technician's name, building, group>
3. You can send us a report file generated by MSD. The Generate
Reports feature will print a configuration report to a file. You
can copy this file to a floppy disk and send it to the technician
helping you or send the file electronically by modem.
Microsoft's mailing address is as follows:
ATTN: Product Support Services
<Technician's name, building, group>
Microsoft Corp.
One Microsoft Way
Redmond, WA 98052-6399