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TidBITS#181/21-Jun-93
=====================

 Read on for news of Apple's troubles and John Sculley's partial
   resignation, followed by Bill Dickson's look at Xtras for System
   7, an interesting attempt at avoiding standard software
   distribution methods. Jeff Needleman illuminates a subject we've
   never understood up to now, sharing SCSI devices between Macs
   and PCs, and finally, a look at why those PowerBook 170 screens
   break when you swear you weren't playing Postal Worker Volleyball
   with it in the back room.

 Copyright 1990-1993 Adam & Tonya Engst. Non-profit, non-commercial
   publications may reprint articles if full credit is given. Other
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Topics:
    MailBITS/21-Jun-93
    Sculley Steps Down
    Xtras for System 7
    SCSI Double Agents
    PowerBook 170 Screams, er, Screens
    Reviews/21-Jun-93

[Archived as /info-mac/per/tb/tidbits-181.etx; 29K]


MailBITS/21-Jun-93
------------------
  Often you can read the future in our error messages. Apple's OCE
  (Open Collaboration Environment) is here, at least somewhere, as
  evidenced by this mail bounce I received. I hope to see it for the
  rest of us soon, and in the meantime, I'd be happy to see my mail
  go through.

> From: "Mail Delivery Subsystem" <[e-mail]>
> Subject: Returned Mail
>
>     -------------- Special condition follows --------------
> Unknown AOCE recipient(s):


**Claris bugged by Internet?** -- Ever-vigilant Craig O'Donnell
  uncovered an obscure bug in several Claris applications that will
  most likely only bite users of the nets. It seems that ClarisWorks
  1.0 and 2.0 and MacWrite Pro 1.0 both fail to correctly print
  space-delimited tables (like all the ones we put in TidBITS) in
  monospaced fonts (like Courier and Monaco, which should print
  aligned) to (at least) the StyleWriter II and to the LaserWriter
  Select 300. Claris confirmed the problem with the unaligned tables
  and recommended printing to a LaserWriter, presumably one with
  PostScript. What a helpful suggestion! (We heard later the
  unfortunate tech support therapist who made that suggestion was
  put on a bread and water diet and forced to answer calls about
  MacPaint 1.0 from users with 128K Macs.) Claris -- 800/3CLARIS --
  408/727-8227 -- [e-mail]


**Symantec** recently shipped Symantec C++ 6.0, supposedly the
  first native C++ compiler on the Macintosh, along with THINK C 6.0
  and Symantec C++ 6.0 for MPW. THINK C 5.0 users can upgrade to
  either just THINK C 6.0 for $89.95 or to Symantec C++ 6.0, which
  _includes_ THINK C 6.0, for $149.95. Symantec -- 800/441-7234 --
  408/252-357


Sculley Steps Down
------------------
  After 10 years of running Apple, John Sculley has announced that
  Michael Spindler, currently the company's president and COO (Chief
  Operating Officer), will replace him as CEO (Chief Executive
  Officer). Sculley will remain chairman of Apple, a role which will
  allow him to satisfy his need to bomb around the world hobnobbing
  with other truly rich people in charge of companies, instead of
  doing the daily grind as CEO. Rough life, eh? Do you think he'll
  get a pay raise?

  Sculley denied that Apple's recent misfortunes are related to his
  resignation, but you have to wonder, especially coming from the
  man who proposed that IBM purchase Apple when talking to an IBM
  search committee looking for a new CEO for the big blue behemoth.
  Apple recently lost the suit against Microsoft and Hewlett-
  Packard, and although an appeal is almost certainly in the works
  (hey, lawyers have to eat too, even if only caviar and quail
  eggs), it looks bad for the home team, so to speak. In addition,
  Apple just announced that its second-half earnings will fall short
  of expectations (whose expectations isn't quite clear), and as a
  result Apple stock took a major nosedive (if I had any money, I'd
  buy now, but then again, if I were a whiz at stocks, I could
  afford lawyer food on a more regular basis). And like a fairy
  tale, trouble comes in threes, with the rumors of Apple laying off
  about 1,000 employees.

  Of course, this dire news stems from the very issues that Apple's
  loyal users have clamored about for years. We want more Macs
  (well, maybe not any more - it's too confusing) and we want cheap
  Macs, but that results in Apple's margins, once thoroughly plump,
  slimming down to normal industry levels. The basic problem is that
  you can't have your cheap Mac and lust after an innovative Mac at
  the same time. Other industry companies aren't pushing the
  envelope nearly as hard, and that allows them to subsist on lower
  margins.

  I almost wonder if it wouldn't make sense for Apple to create
  another spin-off company that would be lean and mean (and do no
  R&D on its own) to compete with the PC-clone vendors. Perhaps such
  a split would give Apple the two faces necessary to fight it out
  on the low end while pumping out the expensive technological
  innovations on the high end. The Performas seemed aimed at filling
  that niche originally, but until recently few real Macintosh users
  have paid much attention to the relabeled machines (the Performa
  450, in particular, has competed strongly against the LC III
  recently, in part because of stocking problems for the LC III).
  Besides, it's so sad to go into Sears and when the Performa
  salesthing comes over and says, "Can I help you?" be forced to
  look at them pityingly and say, "No, I really don't think so."

  Of course, Apple is undoubtedly aware of these problems. Rumors
  abound of meetings with Dell (the third largest PC clone vendor),
  and Apple is talking more about Companion, the set of cross
  platform technologies jocularly referred to as "Macintosh on
  Everything." You'll be able to run the Finder on top of Novell's
  DR DOS, and you'll be able to run Macintosh applications on top of
  various common flavors of Unix, just as you can run Macintosh
  applications on top of A/UX. Don't worry, it will be thoroughly
  confusing when it all arrives.

  In the meantime, Apple employees will feel the axe along with
  Apple prices, so watch those price lists carefully. With the slow
  sales of the PowerBooks, the Duos in particular, you may be able
  to pick up a four pound bundle of Macintosh joy for a song. If
  you're an Apple employee, you already know this, but just to make
  the rest of the world jealous, Apple employees can buy up to four
  Duo 210s for $999 (notice the three nines? Remember the fairy
  tale?). If you happen to know an Apple employee, you might want to
  be nice that person since apparently resales are not being
  discouraged, and $999 for a 4/80 Duo 210 is the sweetest deal
  since the PowerBook 100s hit Price Club.

  Information from:
    Pythaeus


Xtras for System 7
------------------
  by Bill Dickson -- [e-mail]

  [Editor's note: This is the first in an informal series of
  articles exploring different methods of software distribution.
  It's clear, I think, that the current commercial channels prevent
  much good software from coming to market, and even when a program
  does make it, often the programmer(s) reap few rewards in
  comparison to the distributors and resellers in the middle, each
  with a markup and a profit margin. I don't know that we'll solve
  the problems with these articles, but we hope to start some people
  thinking about the issues. -Adam]

  Xtras for System 7 is a curious package. A collection of thirteen
  extensions, Control Panels, and applications by various
  programmers, it resembles a set of shareware utilities in many
  ways, but it is sold in a commercial fashion with a manual by
  longtime Macintosh author Sharon Zardetto Aker.

  As with most everything, there are parts of Xtras that I like a
  lot, parts I don't like much, parts I am indifferent to, and parts
  that intrigue me. We can get most of that out of the way with a
  simple rundown of the software, so why don't we? In the same order
  as it's listed on the back:

1) Xtras Menu: An extension that slaps an Xtras menu into your
  Finder. The menu provides access to Accordion, below, as well as
  configuration settings for most of the other features. Personally,
  I'm not fond of things that put menus in my Finder. Sometimes it
  makes sense, but I'm not sure it does in this case. Yes, it allows
  access to all the Xtras features, but, apart from the fact that
  they all came from the Xtras disk, only a few have anything in
  common with the others. Does it make more sense to access
  Publishist, a scrapbook-like utility, from the Xtras menu because
  it came with the Xtras disk, or to access it from the same place
  you would access your normal scrapbook, because they're both
  scrapbooks? And it's not as though all the Xtras menu items work
  on selections in the Finder, as do the menus in things like
  DiskDoubler and StuffIt's Magic Menu.

2) Accordion: A set of menu commands in the Xtras menu for
  collapsing and expanding some or all levels of folders in text
  views. If this is the sort of thing you do a lot (I don't), you
  might find it handy.

3) The Big Apple: The coolest item. You've seen something like it
  before, probably; it gives you a hierarchical Apple menu and
  allows you to re-order the items in the menu in any way you like,
  even adding little lines to separate sections as they make the
  most sense to you. It's been done before, and I can't think of any
  reason why this implementation is any better or worse than any
  other. I happen to like it a lot.

4) Publishist: Essentially a scrapbook that allows you to publish
  its contents for subscription by other documents.

5) Icon Editor: What it says. A good one.

6) IntoApple: A drag & drop utility to create an alias in your
  Apple menu. You can also configure IntoApple to allow you to
  select a location if you'd rather do things that way.

7) EmptyTrash: When installed, it automatically empties your trash
  when you start your machine. If only it worked on my kitchen.

8) Incinerate: For those with great faith in themselves, this
  antisocial little critter instantly deletes anything dragged onto
  it. Definitely of the "shoot first, ask questions later" school of
  thought.

9) Shred*It: For the paranoid, er, security-conscious, this
  program totally annihilates files so that you can't get them back,
  ever, no matter what. There will be no questions later if you use
  Shred*It.

10) Compost: The ecologically-conscious version of Incinerate.
  Leave stuff in the trash can and forget about it. After a set
  amount of time, it'll decay and disappear, returning useful disk
  space instead of rich soil.

11) LabelMaker: Allows you to apply a label to a file right from
  Save dialogs.

12) PopApp: Hold down a modifier key or four (you choose) and
  click anywhere on your screen, and your application menu - you
  know, the one in the upper right hand corner - pops up right under
  your mouse, wherever it may be. I never felt that my 14" monitor
  was dinky, but the thought that somebody needs this extension gave
  me a brief case of screen envy.

13) SpeedName: If you get bored waiting for the Finder to allow
  you to rename your files, this Control Panel will allow you to
  adjust the delay.

  That covers it. Overall, these utilities are great, if you like
  that sort of thing. They all seem to do what they're supposed to,
  and they do it reasonably well. The question is whether you need
  (or want, for you hedonists out there) to do what they do. Do you
  want to clutter your desktop with icons to modify the way your
  trash works? I don't, but then I have a dinky little 14" monitor.
  Do you use Finder labels frequently enough to justify LabelMaker?
  I don't at home, but I've found myself wanting it at work
  sometimes.

  Pretty much everybody can probably find at least one, and quite
  possibly several utilities in this package that they will use, if
  they haven't already found a freeware or shareware solution for
  the same problem. And at a shareware-like price of $25, if you
  find two items you use, or one you love, you're doing well. If you
  find three, consider yourself ahead of the game.

  There is one exceptional thing about this package - the
  distribution method. It is distributed as a paperback book with a
  disk inside, and in response to my inquiry, Sharon told me that it
  was being sold through book outlets, not software outlets.

  There are some advantages to this distribution method. The manual
  is... well, there's a manual, something that can't be said about
  most shareware. And it's a good one, written by a veteran of the
  Macintosh documentation business. It's unlikely you'll need to
  read more than 25 percent of the book, but if you ever do have a
  question about one of the items, the answer is almost certainly
  there.

  I also like the lack of the dreaded Shareware Guilt Factor. I'm
  sure you've done it. You stare at a utility, and suddenly find
  yourself wondering, "did I ever pay for that?" Maybe you keep
  records about such things, but if you're like me, they probably
  are hiding somewhere in the kitchen or were washed in the laundry.
  (The records, not the shareware.) Eventually you relegate the
  program to a corner of your hard disk, unwilling to delete it
  because maybe you paid for it, but afraid to use it in case the
  author will crawl under your bed at night and whisper horrible
  stories about starving programmers slaving over their keyboards in
  unheated garrets. Guilt city.

  The optimal solution to this dilemma, of course, is to pay for
  your shareware and then remember that you did so. But if you're a
  total dunderhead, like me, you might feel more comfortable
  shelling out your $25 in advance and hoping that what you wind up
  with is worth it. In the case of Xtras for System 7, I think it's
  a safe investment for most people. The Big Apple alone is worth
  the price for me.

  This distribution method has problems as well. The book can be
  almost impossible to find. It's not large, and it's crammed in
  with a huge pile of other brightly-colored books. Maybe it will
  help if I tell you the spine is purple with white lettering. I
  hope so, because I'd be willing to bet that if you walked up to a
  B. Dalton clerk and asked for something called Xtras for System 7,
  he or she would stare blankly at you. This also means few people
  will find it while browsing. If you find it, it's because you were
  looking, and that doesn't bode well for sales. I wouldn't be
  surprised if Xtras for System 7 (IBN# (not ISBN#, oddly): 0-201-
  60853-7) takes a different marketing tack soon. It will have to in
  order to survive.

  Sharon Aker calls it "bookware." You won't get any phone support
  or fancy one-button installer, but it's a decent piece of work. It
  should be easy enough to figure out whether anything in the
  package is useful to you or not, and if it is, the price is right
  at $24.95.

  (Disclaimer: The author does not mean to disparage B. Dalton
  clerks, dinky 14" monitors, or dunderheads, or to indicate that
  the three might in any way be related. He does, however, mean to
  disparage, in the strongest possible terms, people who don't pay
  for the shareware they use regularly. He's not going to tell you
  what he calls them, because he gets spitting mad just thinking
  about it. In fact, he's going to go lie down now.)

    Addison-Wesley Publishing -- 617/944-3700


SCSI Double Agents
------------------
  by Jeff Needleman -- [e-mail]

  If you use both Macs and IBM clones, you've probably wondered if
  you could buy a tape drive or CD-ROM drive or a removable
  cartridge drive or WORM drive or whatever that could be used both
  for your Macs and for your IBMs. I'm not talking about elaborate
  networking with servers and high-speed network communications. I'm
  talking sneaker-net, down and dirty: plug in the tape drive to
  your Mac and update one backup tape, then plug it into your IBM
  and update another backup tape. That's a simple, economical
  approach for many of us and, if possible, would let us justify the
  purchase of nice new toys on the grounds that a single device
  could do double duty for a number of machines on both platforms.

  Macs from the Plus up have SCSI ports, so when this possibility
  occurred to me two years ago I started looking at SCSI cards and
  devices for the IBM. I found some real problems. The old SCSI-1
  standard (there is a faster, smarter, family-size SCSI-2 standard
  now) wasn't much of a standard - there were a whole bunch of
  supposed "SCSI compatible devices" that weren't compatible with
  much of anything other than the manufacturer's own supplied SCSI
  adapter. But, you should be able to put up to six other devices on
  one SCSI card (the SCSI card itself takes one of the SCSI ID
  numbers from the usual seven, leaving six available for devices).
  If the cards and devices were not interchangeable, what could be
  done in a practical way?

  Well, one approach was to buy the cards and devices from the same
  manufacturer. But that wasn't easy. Dealers packaged everything
  for one platform or the other. If you wanted to use a NEC CD-ROM
  drive on a Mac, you bought the drive with a Mac interface. If you
  wanted it on an IBM clone, you bought the version with the IBM
  interface (including the card). If you wanted to buy the Mac
  version and then add the IBM card and software without the actual
  drive, good luck! No one sold it that way - nor would you want to
  fill your slots and empty your pocketbook buying different cards
  for each peripheral you added. But you had no assurance of
  anything working right if you mixed cards and devices from
  different manufacturers. What to do?

  What I did was wait for some standards to be established, since
  it's best to use a common language that all devices can
  understand. Now that enough time has passed we have some standards
  in this area. I know about three such languages: Microsoft's
  Layered Device Driver Architecture (LADDR, which stretches the
  acronym), the Common Access Method (CAM), and the Advanced SCSI
  Programming Interface (ASPI). The arguments among these proponents
  are now settling, and my own bet is on ASPI, mostly because many
  vendors support it (it was created by Adaptec, which makes popular
  SCSI controllers) and because one software product on the market,
  CorelSCSI, is widely distributed and works only with ASPI drivers.

  So here are my recommendations on how to buy Mac peripherals that
  will work with an IBM too. First, don't buy anything old or used;
  stick to devices marketed since at least 1989. Second, check to
  see that your device is supported by the CorelSCSI drivers. Corel
  maintains a forum on CompuServe (GO COREL) and has a list of
  supported devices and controller cards available for downloading.
  You are concerned only with the internal mechanism. Many
  manufacturers sell Quantum hard drives, for example, packaged
  under hundreds of different names, but all recent Quantum drives
  are supported, regardless of the name on the external case.

  Third, buy a SCSI Host Adapter card with ASPI drivers (usually
  priced between $125 and $200 for the latest SCSI-2 16-bit models);
  again, tested ones are on the Corel list. Many of these adapters
  will come with drivers for most of the devices you come across,
  and you will not need the drivers in CorelSCSI itself. In that
  case, you need not purchase CorelSCSI. But if you try to hook up a
  device and have problems, you might opt for CorelSCSI (which is
  sold with and without the controller card itself) for around $80
  from the usual mail-order places.

  Finally, buy the Mac version of the product so that you'll be sure
  to get the software needed to run it on your Mac. I recently
  bought a Teac backup tape drive from Club Mac, although I could
  have gotten the basic external drive more cheaply from an IBM-only
  supplier. By buying from Club Mac, I received Retrospect as well,
  which would normally cost about $150 and without which I would
  have no way to back up from my Mac.

  If all goes well, you should be able to just plug in your devices
  and use them. I've done that with a tape drive, CD-ROM drive, and
  an old SyQuest 44 MB cartridge drive. I've had two minor problems.
  The installation software for the card I use recognized the
  SyQuest drive easily but apparently regarded it as the newer 90 MB
  drive and reported that it couldn't read the media after
  formatting. I had to format cartridges using SyQuest's own
  software before the SCSI card could recognize them correctly
  (download DRIVER.ZIP from the SyQuest BBS at 510/656-0473). It
  turns out that CorelSCSI can install this drive through a custom
  installation in which you first identify the card as a Ricoh 50
  removable and then make some changes in your CONFIG.SYS file. The
  details are in a file on the Corel section on CompuServe. The
  other problem? I couldn't reinitialize a 1985 SuperMac DataFrame
  XP20 for DOS - the ROM in the DataFrame responded to a standard
  SCSI query about its capacity with a "0" and, recognizing that as
  an error and not knowing the true capacity of the device,
  CorelSCSI wouldn't mount it. On the Mac, SCSI Probe had similar
  problems getting info from the device, by the way. (Hence my first
  rule above about sticking to new equipment.)

  [Actually, it's not in the least bit surprising that a DataFrame
  XP20 caused problems - those drives are notorious for causing
  problems even with third party formatting software when used on
  the Macintosh. -Adam]

  Information from:
    Windows User -- Feb-93, "Taming the SCSI Monster," pp. 158-162
    Always Technology Upgrade Installation Guide for the
      IN-2000 Adapter -- 818/597-9595
    CorelSCSI installation manual. Corel -- 800/873-4374


PowerBook 170 Screams, er, Screens
----------------------------------
  A month or so back, I suddenly noticed on the nets all sorts of
  reports from PowerBook 170 owners whose screens had just broken.
  In every case, the person was complaining on the nets because the
  screen replacement is expensive, and Apple claimed that the user
  had abused the screen. In every case, the users swore up and down
  (right and left too) that they hadn't damaged their screens in any
  way or treated their PowerBooks badly.

  I was struck by the number of postings (not that many, but clumped
  together and from people who are generally respected on the nets
  as having more upstairs than six inches of that pink insulation),
  so I asked around a bit. I found out some information that is
  certainly not official and I doubt anyone at Apple would ever
  admit it was true. And, unfortunately, those of you with broken
  screens are probably still out of luck and pocket.

  It seems that the manufacturer of the 170's active matrix screens
  allegedly may have (notice the clever journalistic tactic of not
  actually accusing anyone of anything) etched a serial number into
  the corner of the glass of certain 170 screens. Needless to say,
  from a manufacturing standpoint, this is a major mistake, since
  once the surface of the glass is compromised, the screen is no
  longer perfect and is far more susceptible to mechanical stress.
  Rumor has it that that company will no longer supply screens to
  Apple, in part because they could never supply enough and possibly
  in part because of this alleged idiocy that affects some small
  number of PowerBook 170s. I haven't heard of any problems with
  180s, and the passive matrix screens don't appear to be as
  fragile.

  Based on information from several sources, I see numerous ways to
  look at this issue, the engineer, the Apple PR robot, and the
  consumer. Sounds like a bad joke already, doesn't it?

  The engineer would have to examine the hardware carefully and look
  at the failure rate to determine if there was in fact a design
  flaw, and perhaps there is one. However, remember that most
  "design flaws" come from marketing decisions (Rule 1) and remember
  too that all the world's a marketing scheme (Rule 2). When push
  comes to shove and the screen breaks, we don't know why, but it
  doesn't happen to many people, so a design review will probably
  take more time than it's worth. So once again, this is a case of
  an alleged design flaw that may or may not have been caused by an
  alleged marketing decision.

  The Apple PR robot would have to make the situation look good, or
  at least not bad, for Apple, no matter what he or she might really
  think (Rule 3). That person would say that the failure rate is too
  minor to warrant any kind of recall or repair program, especially
  since Apple doesn't make enough margin on machine to look into
  every complaint shared by X number of people where X is greater
  than one and less than some unspecified large number of angry
  consumers, all frothing at the mouth. Actually, the PR robot
  wouldn't say anything like that, since PR robots can only respond
  to problems with "We can neither confirm nor deny such and such."
  (Rule 4). Can you imagine asking a nice simple question, like "Oh,
  did you take out the garbage this morning?" Sheesh.

  The consumer would of course be mad as hell (Rule 5), having
  purchased an expensive computer system that is obviously a piece
  of junk and what kind of nerve does Apple have selling such
  garbage anyway when they know full well (you can tell because of
  that "neither confirm or deny" trash) that those screens would
  break if you so much as looked at them wrong and I will damn well
  tell all of my friends and the entire network about it and I'm
  never going to buy anything from Apple again. Humph! What? I have
  to use Windows then? (Rule 6) You drive a hard bargain, Mr.
  Mephistopheles - damned if I do and damned if I don't. I suppose
  that's the price to pay for being on the cutting edge - as long as
  I'm bleeding, where do I sign for my new PowerBook 180c?

  So that about sums it up. I see no path for complaint since so few
  people have been affected, and Apple won't even admit that there's
  a problem with the Malaysian mice after Liam Breck collected
  hundreds of reports. That would be a relatively cheap fix, unlike
  the active matrix screens, so I think we can rest assured that
  nothing will happen.

  In general, it's a good idea to minimize stresses on the screen
  when opening and closing PowerBooks. That means primarily that you
  should open and close the screen using two hands (or however many
  you have) on the lower half of the screen. Opening or closing the
  screen from one top corner is the worst from the stress level (and
  we don't need our computers getting repetitive stress injuries
  either!).

  Oh, and there is a quiz. What was Rule 2? Discuss.

  Information from:
    Pythaeus


Reviews/21-Jun-93
-----------------

* MacWEEK -- 14-Jun-93, Vol. 7, #24
    Dayna SafeDeposit and SafeDeposit Server 1.2 -- pg. 47
    OrangePC 486 -- pg. 47
    Double-speed CD-ROM drives -- pg. 54
      AppleCD 300
      Magic CD-ROM Drive 3401
      NEC MultiSpin 74
      PLI CD-ROM MS
      Procom Mac-CD-MX

* MacUser -- Jul-93
    Adobe Photoshop 2.5 -- pg. 56
    SpreadBase -- pg. 58
    form*Z -- pg. 60
    SuperATM -- pg. 62
    Ascend -- pg. 63
    FASTAT 2.0 -- pg. 69
    Apple StyleWriter II -- pg. 73
    DiskDoubler and StuffIt Deluxe -- pg. 76
    The Madness of Roland -- pg. 87
    Safe & Sound -- pg. 87
    Color It! -- pg. 87
    A-Train -- pg. 88
    L-TV -- pg. 89
    Large Hard Drives -- pg. 92
      (too many to list)
    Presentation Software -- pg. 116
      CA-Cricket Presents 2.1
      MORE 3.1
      Persuasion 2.1
      PowerPoint 3.0
    Monochrome & Grey Scale Monitors -- pg. 130
      (too many to list)
    Group Schedulers -- pg. 154
      (too many to list)
    Learning Software -- pg. 199
      The New Grolier Multimedia Encyclopedia
      Webster's Electronic Dictionary & Thesaurus College Edition
      Your Personal Trainer for the SAT


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