Info-Mac 3/Info_Mac_1994-01.iso/Periodical/TidBITs/TidBITS#169⁄22-Mar-93.etx

Text File | 1993-03-22 | 30KB | 643 lines

TidBITS#169/22-Mar-93
=====================

 A look at the murky world of Apple repair anchors this issue, and
   supporting topics include a report about mouse button problems,
   a review of Peachpit Press's "Silicon Mirage," various and
   sundry SyQuest drive news, an announcement of upcoming events
   put on by an email-accessible computer bookstore, and a number
   of useful notes about new Apple servers, the LC III, and a Duo
   230/PowerPoint 3.0 conflict.

 Copyright 1990-1993 Adam & Tonya Engst. Non-profit, non-commercial
   publications may reprint articles if full credit is given. Other
   publications please contact us. We do not guarantee the accuracy
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   subscriptions and back issues are available - email for details.

 For information send email to [e-mail] or [e-mail]
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 TidBITS -- 9301 Avondale Rd. NE Q1096 -- Redmond, WA 98052 USA
 -----------------------------------------------------------------

Topics:
    MailBITS/22-Mar-93
    Computer Literacy Comes of Teen-Age
    VideoShop 1.0 Free Offer
    Other SyQuest News
    Silicon Mirage: A Virtual Review
    Mouse Button Problems
    Apple Repair, Part 17
    Reviews/22-Mar-93

[Archived as /info-mac/digest/tb/tidbits-169.etx; 30K]


MailBITS/22-Mar-93
------------------
  The European pricing article in TidBITS#168 prompted a tremendous
  response, which I've forwarded in part to various groups, where I
  hope the discussion will continue. It's difficult and time-
  consuming for me to repost comments so please, consider posting
  comments to a group before sending them to me personally. If you
  do send them to me, please note if you DON'T want me to repost
  them anywhere (I avoid anything that's obviously sensitive, but
  I'm not omniscient).


Apple Announcements
  Apple announced a bunch of network-oriented products today,
  including several dedicated servers based on the Centris 610,
  Quadra 800, and Quadra 950, a new text-retrieval package called
  AppleSearch, and two new versions of AppleShare, called AppleShare
  4.0 and AppleShare Pro, that offer higher performance for more
  users. AppleShare 3.0 will stick around for small workgroups. I'll
  try to write more on these announcements in a future issue.


PowerPointing a Duo
  Andrew Nielsen reports, "We've discovered a problem with the Duo
  230 and Microsoft PowerPoint 3.0, which rampantly crashes the Duo
  when launched. A bit unpleasant, although Microsoft says there's a
  patch on the way."

  Information from:
    Andrew D. Nielsen -- [e-mail]


LC III Quirk

Matt Strange writes:
  After a frustrating few hours trying to configure some LC IIIs
  yesterday, I discovered something you may not know - but
  definitely should.

  According to Katie Kenny of Farallon, "Due to a last minute change
  in the design of the LC III, any add-on card that has an FPU on it
  will crash the machine." [Indeed it will!] "The remedy is to
  remove the FPU from the card and put it in the socket on the
  motherboard."

  My experience showed this to be a real problem and a real
  solution. Hope this saves you a headache down the road somewhere.

  Information from:
    Matt Strange -- [e-mail].


Computer Literacy Comes of Teen-Age
-----------------------------------
  by Ian Feldman -- [e-mail]

  Flower Power, Jefferson Airplane, hot tubs, Apple, and now this.
  Northern Californians should be made liable for additional taxes
  for, in our galaxy, the unique privilege of having the Computer
  Literacy Bookshops (CLB) in their own backyard. The CLB are the
  only major computer and technology bookstores accessible globally
  via Internet email for information and book orders. Perhaps this
  doesn't sound like much to U.S. residents of large cities where
  there may be other equally well-stocked outlets for current
  computer literature. For non-U.S. researchers the CLB may be the
  first and last resort for books not otherwise available. And now
  they're celebrating a 10th anniversary with a program that could
  easily put any major computer-scientific conference to shame.

  Indeed, as Gene Miya recently summed it up on the net: "People
  have flown in thousands of miles to attend Comp Lit events to hear
  notables from Don Knuth and Gene Amdahl to Cliff Stoll. Not to
  mention that every one of us who first walked into the place spent
  $300 in less than a hour of browsing: finding classics, finding
  the latest computation books on some subject."

  Enough hype; here are the highlights of CLB's 10th Anniversary
  events next week - space doesn't permit publishing the full
  program but those of you with access to Usenet may be able to look
  in rec.arts.books/alt.books.review for Gene Miya's recent article
  with Message-ID: <[e-mail]>, or request
  it directly from CLB.


Computer Literacy Bookshops 10th Anniversary Events
    Sun, Mar 21 - Virtual Reality Day, many attractions
    Mon, Mar 22 - Animation Night, many attractions
    Tue, Mar 23 - Unix Night, many attractions
    Wed, Mar 24 - Object-Oriented Night, many attractions
    Thu, Mar 25 - Chip Night (Intel 486 architecture)
    Fri, Mar 26 - Bonus Day (value pack for all purchases over $70)
    Sat, Mar 27 - Windows Day
    Sun, Mar 28 - Multimedia Day - "Come, Human, Spin In My Web!"
    Mon, Mar 29 - 10 Percent Off Day (in all 3 stores; in-person
                  sales only)
    Tue, Mar 30 - "Things That Make Us Smart," book and talk by
                  Don Norman

  Each day there are giveaways from major book and software
  publishers and CLB offers 10 percent off on that day's topics and
  related literature.

* Please note: all events take place at:
    Computer Literacy Bookshops, Inc.
    2590 North First St. (at Trimble Road)
    San Jose, CA  95131
    408/435-1118

    [e-mail]

  Information from:
    Eugene N. Miya -- [e-mail]


VideoShop 1.0 Free Offer
------------------------
  by Don Rittner -- [e-mail]

  SyQuest and DiVA are offering a free full working version of
  DiVA's VideoShop 1.0 pre-loaded on 5.25" removable SyQuest
  cartridges. (You do have to buy a 44 MB or 88 MB cartridge,
  though.) Most SyQuest integrators are offering the deal, which
  ends 30-Apr-93, although it may be extended a few more weeks. Some
  bundling deals are also offered (drive, software, and video
  capture card), although they may vary. DiVA and SyQuest will
  provide full technical support.

  VideoShop, a QuickTime-based video editor for creating and editing
  digital movies on a Mac, retails for $599. The cartridges also
  include a HyperCard edition of the VideoShop manual (you can order
  a hard copy if you want), a library of video and sound clips from
  The Image Bank CD Collection, and the SyQuest/SCSI Probe utility
  for mounting any cartridge.

  If you are thinking about getting into multimedia and you own a
  SyQuest removable, this deal is hard to pass up. You can try your
  hands at multimedia without the large investment of camcorder,
  hard drives, software, etc. The software alone is worth the price
  of a hard drive, but you can own it for the price of a cartridge!
  For more info, contact your local SyQuest dealer or call SyQuest
  at 800/245-CART.


Other SyQuest News
------------------

Third Party Cartridges
  An independent company, Nomai, has started selling cartridges in
  Europe for use with SyQuest drives. That sounds innocuous enough,
  but SyQuest filed a suit late last year to prevent Nomai from
  shipping cartridges and claimed in the suit that Nomai's
  cartridges could possibly damage the SyQuest drive's read-write
  head and that could in turn cause data loss on other SyQuest-brand
  cartridges. In addition, SyQuest claims that unlike true SyQuest
  cartridges, Nomai's cartridges will not work with its forthcoming
  5.25" 200 MB removable drive. Nomai claims a return rate of less
  than 1 in 1000 on the tens of thousands of cartridges it has
  currently shipped in Europe.


Standard Mounting Techniques
  Last month SyQuest announced a standard that would ensure that no
  matter what formatter you used, you could always mount other
  SyQuest cartridges. The problem stems from the Mac retaining in
  memory the driver of the first cartridge inserted, and that driver
  may flake out if subsequent cartridges are formatted with
  incompatible formatting software. In MacWEEK 08-Feb-93, Steve
  Goodman of Hard Disk Toolkit-maker FWB expressed dissatisfaction
  with SyQuest's proposed standard, saying it is an "absolutely
  lame, lowest-common-denominator approach." SyQuest's Pat Allen
  responded, saying FWB had misunderstood. I'm staying out of this
  argument, but I'm intrigued by the fact that SyQuest seems to have
  a brand of reality not shared by some other companies. SyQuest may
  be in the right, but they certainly have attracted controversy.

  Casa Blanca Works, makers of the Drive7 formatting utility
  announced last week that version 2.3.4 of Drive7 supports
  SyQuest's standard for driver compatibility.


New SyQuest drives
  We already mentioned the new 200 MB 5.25" drive that SyQuest is
  working on, and the company has plans for other drives in
  different form factors, including 3.5" and 2.5" versions, as well
  as even a 1.8" size drive that could hold up to 100 MB for use on
  the PCMCIA cards likely to be commonly used on portable computers
  and personal digital assistants (that's a really awkward name -
  how about we agree to call them "gerbils" and forget the tortured
  phraseology?). It appears that Mass Microsystems will have the
  first 105 MB 3.5" SyQuest drives. Mass Micro will sell the
  internal version for $949 and the external version for $1,049, in
  contrast to prices around $1,500 for the 128 MB magneto-optical
  drives.

  Information from:
    Pythaeus
    Casa Blanca Works propaganda

  Related articles:
    MacWEEK -- 08-Feb-93, Vol. 7, #6, pg. 6
    MacWEEK -- 15-Feb-93, Vol. 7, #7, pg. 10
    MacWEEK -- 22-Mar-93, Vol. 7, #12, pg. 10


Silicon Mirage: A Virtual Review
--------------------------------
  by Tonya Engst, TidBITS Editor

  The mass media recently published a number of articles about
  virtual reality. I've read a few of them, one in the New York
  Times some months ago, and two more in Seattle-based periodicals.
  I encountered rather seamy looks at virtual reality, mainly
  discussing if and when we will be able to conduct perhaps the
  ultimate form of "safe" sex, teledildonics. To me, virtual sex
  sounds as interesting and appetizing as a liver facial, and the
  pictures of people doing virtual reality made them look like the
  Star Trekian Borg, so I wrote off virtual reality until I read
  Peachpit Press's "Silicon Mirage," by Steve Aukstakalnis and David
  Blatner (ISBN# 0-938151-82-7, $15).

  It turns out that virtual reality has little to do with sex and
  less to do with the Borg. Virtual reality concerns technologies
  that could radically change what we do with computers and how we
  do it. Silicon Mirage is for people who wish to know where we are
  heading and for people who wish to dream about where we might go.
  The book offers a detailed tour and reference to what's happening
  with virtual reality.

  Silicon Mirage starts out by reviewing and expanding on the
  average understanding of how human sensory systems function and
  explains how virtual reality researchers use this knowledge to
  simulate sensation. It then provides a tour of virtual reality
  input devices. People with repetitive strain injuries will enjoy
  this section since the mouse and keyboard receive little mention.
  This part of the book, though clearly written, does not constitute
  escapist reading and you may find yourself skimming through some
  of the longer bits of detail. The wade is worth the work; at some
  point you'll realize the amazing potential of this research and
  your mind will spin inside out. The personal computer revolution
  will be trivial in comparison if virtual reality becomes real, as
  oxymoronic as that may sound.

  The book discusses current and anticipated virtual reality
  applications and research in a variety of fields such as medicine,
  architecture, entertainment, business, and science. Silicon Mirage
  winds down with thoughts about societal challenges that must be
  met for virtual reality to come to life. Silicon Mirage will add
  to your vocabulary, remind you of that report you did in sixth
  grade about the human ear, and give you wonderful tidbits for
  casual conversation. Recommended.

  [As an aside, it appears that VPL, one of the main virtual reality
  companies, has closed its doors. This isn't to imply virtual
  reality is dead - but it must evolve to survive in the mass market
  business world from the specialized niches it currently occupies.
  -Adam]

    Peachpit Press -- 800/283-9444 -- 510/548-4393
      510/548-5991 (fax)


Mouse Button Problems
---------------------
  by Liam Breck -- [e-mail]

  Almost two years ago I began noticing posts on Usenet about
  Macintosh mouse problems in which the mouse button appears to
  stick, not mechanically, but in effect. The reports included Macs
  with a wide variety of software and hardware configurations. I
  figured, well, by the time I buy my new Mac, Apple will have fixed
  the problem. But last July when my LC II arrived, so did a nice
  little mouse having an intermittent problem with its button.

  In August, I talked to representatives of the Apple Customer
  Assistance Center (ACAC) at Macworld Expo. They had not heard of
  the trouble, so I began gathering reports about it via the
  Internet. In four months I collected over 100 detailed accounts.
  In November, I found a contact at Apple's Customer Support -
  Escalation and Response Group and forwarded the reports to them.
  They acknowledged the problem and said they were starting an
  investigation that would take several months.

  From the reports and my own experience, I believe the problem is
  caused by a production flaw that affected the miniature switch in
  the mouse, and not by a system software or main logic board
  problem. This has NOT been confirmed, however, by Apple or by
  independent testing. Over 90% of the reports implicate mice
  manufactured in Malaysia.

  In January I asked my contact if Apple would consider making a
  public statement about the problem and offer troubled mouse users
  a replacement mouse (that was, after all, why I took on this
  crusade!).

  In February they responded:
      ...all I can tell you is that Apple is always interested
      in collecting information about potential problems, but
      we do not provide details to the public regarding these
      potential issues or programs since during this
      investigative phase the information is highly confidential.

      Apple does not comment on rumors about products, programs,
      or promotions that have not been officially announced by
      Apple. We refrain from commenting to protect customers
      from making decisions based on incomplete or inaccurate
      information. We feel it is the best way to ensure that all
      customers are treated fairly.

  They told me that I won't hear anything from them until May at the
  earliest.

  I don't believe that the problem will occur in the new mice Apple
  is shipping. But I'm concerned that Apple will not publicly
  acknowledge the problem or offer afflicted users good mice. There
  are certainly many more instances of this problem out there.
  Recent discussion of it in the Info-Mac Digest brought me a flurry
  of unsolicited reports and calls for help.

  I think it's time for the folks who have had this problem to start
  talking to Apple directly. If you have experienced this problem,
  call your regional Apple Customer Assistance Center and politely
  tell them that you know they are investigating the problem and
  that you hope they will announce a program to provide afflicted
  users with new mice. If you can, tell them the mouse's serial
  number and place of manufacture (printed on the underside of the
  mouse), and that it has the trouble with your extensions turned
  off. Here's hoping a few hundred calls will prod Apple to action!

    United States -- 800/776-2333
    Canada -- 800/665-2775
    UK and Europe -- 33-1-49-01-49-01
    Australia -- 61-2-452-8000
    Japan and Pacific -- 81-3-5411-8500

  If the number is not toll-free, try calling collect.


Other notes
  Thanks, Liam, and remember, people on the other side of the phone
  can only relay your message, so be as polite and professional as
  possible. It's also not that person's fault, he or she just bears
  the brunt of this sort of thing.

  In a recent MacInTouch column, MacWEEK's Ric Ford added more
  interesting details. Ric noted that he had received scattered
  reports of problems with non-Malaysian mice (I've confirmed a few
  cases of non-Malaysian mice having the virtual sticking problem as
  well), and several people told Ric that they solved the problem by
  loosening the screws on the bottom of the mouse. If you need to
  fix your mouse (Apple won't, see our article on repair below), Ric
  reported that Soft Solutions of Eugene, Oregon offers both
  component level repair and various parts for the afflicted rodent.

  Ric also mentioned an Apple repair program for mice that are
  sensitive to static electricity (US-made mice with serial numbers
  from AP038xxxxxx to AP103xxxxxx) and an abortive Apple plan to
  replace mice with serial numbers between LT043xxxxxx and
  LT051xxxxxx. Those mice have a defect that could prevent the mouse
  button from working, although it would seem that such a problem
  would be covered by the standard warranty. MacWEEK reported on the
  replacement plan in the 24-Feb-92 issue, but Apple apparently
  cancelled the program before it began.

    Soft Solutions -- 503/461-1136 -- 503/461-2005

  Information from:
    Ric Ford, MacWEEK -- [e-mail]

  Related articles:
    MacWEEK -- 15-Mar-92, Vol. 7, #11, pg. 60


Apple Repair, Part 17
---------------------
  All this talk of what should and shouldn't be done as far as
  component-level repair made me think, and I realized that no one
  knows what goes on within Apple in terms of old parts. Let's try
  to dispel some of the mystery.

  The World Wide Service group does Apple's repairs. The group came
  to life through one of Apple's many reorganizations. In this case,
  reorganization improved on the old system, under which each
  geographical region did its own repair. Bringing all repair work
  under one centralized department made tracking and coordination
  easier, and thus cheaper. Remember that the bottom line is always
  green, although I suppose that allusion only works in societies
  having green money.

  Most authorized repair happens at Apple's dealers (not including
  the on-site service for the Performas, the mail-in services for
  the PowerBooks, and authorized corporate service providers) but as
  we know, dealers are not authorized to do much other than swap out
  part of the affected unit and replace it with a functioning part.
  The trick is that the dealer buys the new part from Apple,
  outlaying cash to keep it in stock (dealers may not be able to
  afford to keep all parts in stock) or spending somewhat less to
  special order the part for immediate use in a damaged Mac.

  When a damaged motherboard comes in for repair, for instance, the
  dealer replaces the damaged board with one in stock (or with one
  ordered immediately), and returns the damaged one to Apple. If the
  dealer doesn't return the damaged part quickly enough, Apple
  charges the dealer the difference between the stock price and the
  lower exchange price. Although prices seem high to the user,
  dealers (as it's been explained to me) generally make little money
  on repairs. Prices for the repair parts from Apple, especially the
  stock prices, are quite high so Apple can be sure the dealer will
  return damaged equipment rather than let it float around and
  potentially be used incorrectly, either damaging Apple's
  reputation or bilking other users. Psst, wanna buy a cheap
  motherboard?

  Dealers need to make some money on repairs, and yet, if they
  charge too much, customers feel irritated and go elsewhere. On the
  other hand, dealers may want to charge enough to tempt customers
  into buying the latest model, which is, of course, sleeker,
  faster, and cheaper than the damaged model.

  Apple treats different types of returns differently, as you might
  expect. At the lowest level we find products that Apple throws
  away, although this currently only applies to mice. Why toast the
  rodents? That bottom line gets them every time because it costs
  more to deal with a dead mouse than it does to make a new one. A
  person has to unpack, fix, test, re-pack, and then place into
  storage the affected mouse, and even at the low wages a technician
  might earn, it costs more to repair than it's worth to Apple. The
  price you pay has several markups added on, so although it may
  only cost (these numbers are not real) $20 to fix a $75 mouse,
  that mouse may only cost Apple $10 new.

  Components, the Mac parts that are added in like hard drives,
  floppy drives, fans, power supplies, (but not motherboards),
  present interesting problems. As we said in the last installment
  of this sudsy operetta, Apple doesn't make the components in the
  current Macintoshes. Apple may have helped design the part, and
  may be the only company using it, but another company does the
  manufacturing.

  Many components, such as hard drives, come with warranties longer
  than the standard Apple one year warranty. This presents a
  problem, because Apple cannot currently track the individual
  components, so if a hard drive fails within its warranty to Apple,
  Apple cannot currently have the original manufacturer repair or
  replace it. Apple is working on this problem, as you might expect,
  since the cost savings, which are currently absorbed by Apple and
  not passed on to the consumer, are staggering. As it stands now,
  Apple replaces dead components and either scraps the dead unit or
  puts it on the service heap. Again, since many of these parts are
  either too difficult or too expensive to fix, much of the dead
  stuff gets trashed.

  For instance, opening a hard drive is not for the weak of heart,
  and probably shouldn't be done outside a clean room. Vacuuming the
  den is not a sufficient level of cleanliness. And, from experience
  (a friend and I tried to fix my dead floppy drive once), there can
  be lots of picky parts that have to be disassembled and re-
  assembled just right and in the proper order. Tightening a spring
  on a floppy drive head took my friend (a trained engineer) and me
  at least an hour, and although the drive worked perfectly when we
  were done, it only lasted for a week. Apple can't do that level of
  repair or people would be really upset.

  So only a small fraction of damaged components end up fixed. Even
  the ones Apple could return to the original manufacturer wouldn't
  be fixed - that company would send out a replacement after
  throwing the damaged unit away. The exception to this composting
  process is keyboards, which Apple (and possibly your dealer)
  usually does fix and reuse because the problems are usually
  simple, mechanical, and on a large enough scale to make repair
  easy and accurate.

  The external cases are almost impossible to repair since they are
  generally molded plastic (although the IIvx and Centris 650 share
  a metal case), and there's nothing to do with them but melt them
  down. You may as well turn any extra cases into avant garde art.

  Apple treats boards, which include video cards, the motherboard,
  and any daughterboards such as those in the PowerBooks (why are
  boards always feminine?), differently. Apple tries to fix them
  because the costs often work out in favor of repair. Problems like
  damaged edge connectors may not be fixed, since that usually
  indicates damage to the board as a whole. If a single chip fails,
  though, Apple often replaces that chip, making sure the rest of
  the board works properly in the process, and then puts that board
  into circulation as a service part. No repaired boards are used in
  new Macs. If a board is beyond repair, Apple recovers certain
  parts, such as the expensive CPU and the ROM chips, but RAM chips,
  resistors, and the like cost too much to desolder and test for
  reuse.

  As board size decreases, repair becomes less likely because the
  small, delicate parts are difficult to fix quickly and accurately.
  Apple repairs some PowerBook board failures, but the percentage is
  smaller than with desktop systems. Handheld devices like the
  Newton will probably never be repaired in favor of board
  replacement.

  When it comes right down it, Apple justifies repair policies with
  a resounding "Because!" To read into that further, we see repair
  as a costly and legislated process that users want (companies must
  keep computer repair parts for at least five, and possibly seven
  years after discontinuing the machine). Since Apple is a business,
  they make business decisions that may make no sense except when
  looking at the bottom line. Apple could handle repair differently,
  but they feel they would lose money. The economics are different
  between the corporate and personal scales, which is why it makes
  sense for you to get a $10 chip repaired for $50 with labor, as
  opposed to paying $400 for a new unit. You can and should do that,
  but you shouldn't expect Apple to do it. A third party can make
  money at it, Apple can't.

  Interestingly, I've read rumors about Apple doing on-site repair
  starting this spring. Like the Performas, desktop Macs sold in the
  U.S. would come with free, one-year, on-site service, though
  PowerBooks would have to be mailed to Apple or serviced at a
  dealer authorized to repair PowerBooks. Such a policy would
  undoubtedly come in response to moves by major PC clone vendors to
  provide similar services. I wonder how such a repair service would
  work for home Macs? If you work all day outside your home, it does
  no good to have someone appear at your house during business hours
  to fix your Mac. Of course, this repair policy might cheese off
  authorized dealers who would lose repair revenue, so I'd like to
  see Apple work with dealers so that the dealer could hire
  technicians to work evenings and weekends, or allow users to bring
  damaged Macs into the store, or offer a free pickup and delivery
  service.

  Information from:
    Pythaeus

  Related articles:
    MacWEEK -- 01-Mar-93, Vol. 7, #9, pg. 1


Reviews/22-Mar-93
-----------------

* MacWEEK -- 15-Mar-93, Vol. 7, #11
    After Effects 1.0 -- pg. 45
    SoftPC 3.0 with Windows -- pg. 45
    ColorSense 1.0 -- pg. 48
    PowerDraw 4.0 -- pg. 48
    Super 7 Utilities -- pg. 50
    Passport Producer 1.0 -- pg. 52

* Macworld -- Apr-93
    Macintosh Color Classic -- pg. 94
    Macintosh LC III -- pg. 102
    Macintosh Centris 610 and 650 -- pg. 106
    Macintosh Quadra 800 -- pg. 114
    Macintosh PowerBook 165c -- pg. 120
    4th Dimension 3.0.1 -- pg. 126
    Image Assistant 1.0 -- pg. 127
    Music Education CD-ROMs -- pg. 130
      Mozart: The "Dissonant" Quartet
      Schubert: "The Trout" Quintet
      Richard Strauss: Three Tone Poems
    Compton's Multimedia Encyclopedia 1.00M -- pg. 132
    The New Grolier Multimedia Encyclopedia -- pg. 132
    Adobe Dimensions -- pg. 137
    Norton Essentials for PowerBook 1.0 -- pg. 138
    Canon ESP -- pg. 138
    Dynodex 3.0 -- pg. 140
    The Orchestra: The Instruments Revealed -- pg. 142
    Passport Producer 1.0 -- pg. 144
    Final Draft 2.0 -- pg. 146
    ShowScape 4.1 -- pg. 146
    Color It 2.0.1 -- pg. 148
    Paint It 1.0 -- pg. 148
    Yamaha TG100 -- pg. 148
    VersionMaster 1.5 -- pg. 150
    MicroPhone Pro -- pg. 152
    CPU 1.0j -- pg. 152
    PowerMerge 1.0.2 -- pg. 154
    ArtBeat Professional 1.0 -- pg. 156
    OrgChart Express 1.0 -- pg. 156
    A-Train -- pg. 158
    Media-Pedia Video Clips -- pg. 158
    Just Joking 1.0 -- pg. 160
    NetVirtual 2.0 -- pg. 160
    Arthur's Teacher Trouble -- pg. 162
    Hellcats Over the Pacific -- pg. 162
    The Secret Codes of C.Y.P.H.E.R. -- pg. 166
    Compare-A-Loan 4.0.2 -- pg. 166
    LoanLease Library 3.0.3 -- pg. 166
    CopyRight -- pg. 171
    SpaceQuest 1: Roger Wilco in the Sarien Encounter -- pg. 171
    Personal Font -- pg. 172
    Super 7 Utilities -- pg. 172
    Super Mines 1.0 -- pg. 174
    Cogito 1.0 -- pg. 174


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