On a 1 to 10 scale I give Lucent a 10 (tech support). I give 3Com a weak 3 (tech support). I have both Lucent and 3Com concentrators. I will say that the 3Com modems work better though.
Sincerely,
John Scrivner
---------- Original Message ----------------------------------
Reply-To: usr-tc@lists.xmission.com
>hello all,
I recently let my service contract with 3Com lapse, since they neither
improved the code or added any features I needed, I figured that I
shouldn't buy what I don't need.
Called today about an idle modem problem and once the tech asked if I had
a contract #, I said no. He then transferred me to logistics to replace
the card. No diagnosis, no questions.
Why is it I can get phone support for a $100 Sporster, but my $75,000
worth of TC chassis get jack?
Anyone else have this experience? Looking at populating the next POP with
ASCEND or Lucent.... what's thier "real world" tech support like?
Paul D. Farber II
Farber Technology
Ph. 570-628-5303
Fax 570-628-5545
farber@admin.f-tech.net
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Use the TC Manager in windows, Upgrade all componenets to the TCS release that you want, the Software will do them in the correct order. Restart after the upgrade...It helps. Make sure you read the release notes as you may have to manually save templates on the DSP in some TCS releases.
-Frank
---------- Original Message ----------------------------------
Reply-To: usr-tc@lists.xmission.com
>
>
>I have a brand new TCH with HiperARC and HiperDSP. The software as it
>came is a bit old. What's the recommended sequence for upgrading the
>software? Which card first? Any common pitfalls?
>
>-
> To unsubscribe to usr-tc, send an email to "majordomo@xmission.com"
> with "unsubscribe usr-tc" in the body of the message.
> For information on digests or retrieving files and old messages send
> "help" to the same address. Do not use quotes in your message.
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