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TROUBLE.SHT
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1994-08-01
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6KB
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151 lines
TROUBLE SHOOTING GUIDE
Check Your CONFIG.SYS File:
--------------------------
If you are having trouble with the program, make sure that there is a
statement in your CONFIG.SYS file that says: FILES=30
The CONFIG.SYS file is found on the C: drive in the ROOT directory.
You can edit the CONFIG.SYS file with any text editor or word processor.
Make sure that when you save your changes, you save the CONFIG.SYS file in
an ASCII, TEXT or DOS format.
Check Your Available Memory:
---------------------------
If you have less than 500k of available RAM, you may experience a
problem when using The Graph Tracker as a program shell. If you are only
running The Wall Street Tracker or The Mutual Fund Tracker you should have
at lease 350k of available RAM. To check this with DOS 4.x or earlier,
you will need to run a DOS program named CHKDSK.EXE to find the amount
of available RAM. When using DOS 5.x or later, type MEM at the DOS
prompt and press [ENTER].
I Don't Get Online Help:
-----------------------
Start The Wall Street Tracker by typing WST at the DOS prompt and press
[ENTER]. Start The Mutual Fund Tracker by typing MFT at the DOS prompt
and press [ENTER]. Online help is not available while viewing graphs.
The Programs Won't Install or Run After Installation:
----------------------------------------------------
You may have gotten a corrupted archive or the download may have had
errors. Call Keith's Little Software Shop, The Tracker Support BBS, to
download error free archives. The phone numbers are 512-894-0383 with a
USRobotics HST modem, and 512-858-7564 with a V.32bis modem. The file names
to download are:
WALLST71.EXE (345k) - MFTRAC36.EXE (325k) - TRACUTIL.EXE (476k)
These files are self-extracting archives. If you would like to receive
these programs by mail, then send $5 to: Tracker Disk, P.O. Box 33280,
Suite 195, Austin, Texas, 78764-0280. Be sure to indicate what type of
disks you use.
If you are sure that the disk or archive are not the problem, change to the
proper directory and type WALLSTRT at the DOS prompt and press [ENTER] to
run The Wall Street Tracker. Likewise, type MFTRACK at the DOS prompt and
press [ENTER] to run The Mutual Fund Tracker.
I Cannot Connect to The Tracker Support BBS at High Speed:
---------------------------------------------------------
If you have a USRobotics HST modem, you can connect at High Speed by calling
(512) 894-0383. If you have a V.32 type modem (most High Speed modems are in
this category), you can connect at High Speed by calling (512) 858-7564. If
you don't have a High Speed modem, you may call either number to log-on to The
Tracker Support BBS. Also see the next suggestion.
I Cannot Connect to The Tracker Support BBS:
-------------------------------------------
Run your communications software program. The communications program should
place you in Terminal Mode where you can enter AT commands. If you are not in
Terminal Mode then consult your communications software manual to find out how
to enter AT commands.
If you have a Data/Fax modem, make sure you are in Data Mode. Also make sure
that your modem is set in Auto-Reliable Link Mode. This mode will allow the
modem to fall back to Normal Mode and stay connected if an error correction
connection fails. Otherwise the modem may just hang up leaving you wondering
why. Consult your modems manual for the AT command(s) to issue.
Before calling, enter this command:
AT&F and press [ENTER]
Now call The Tracker Support BBS. If you still cannot connect, enter this
command:
ATZ and press [ENTER]
Now call The Tracker Support BBS again. If you still cannot connect, turn
off your modems data compression. Some modems are different in this area so
please read your modems manual to find out which AT command(s) to issue.
==============================================================================
If you have a problem to report, or a fix to a problem, please call Keith
at (512) 858-5206 or write to:
Watkins Enterprises
Tech Support Department
P.O. Box 33280, Suite 195
Austin, Texas 78764-0280
Online E-Mail Addresses:
-----------------------
Prodigy ID: [ HFNT20A ]
CompuServe ID: [ 70412,2701 ]
America Online ID: [ WATKINS ]
National VideoTex ID: [ DWATKINS ]
KLSS, The Tracker Support BBS: [ SYSOP ]
InterNet Address: [ WATKINS@infomail.com ]
Send Us a Fax:
-------------
Fax Number: (512) 858-7564 - 24 Hours
As an incentive, if you report a valid problem or a way to fix a problem,
you will be sent a $5 discount certificate. If you are a registered user,
you will receive a certificate entitling you to a free copy of the next
version release.
Please give the name and version number of the program you are having
trouble with. Also list the key strokes you press to get to the area of the
program where you are experiencing the problem. Along the way explain what
happens on the screen with each key stroke. When you get to the problem area,
explain it. For example:
Dear Tech Support:
I am using The Wall Street Tracker, Version 7.1.
I type WST at the DOS prompt and then press [ENTER]. I get to the main
menu, then I type 2 and then press [ENTER]. The Load or Edit Data menu
comes up. I then type 1 and press [ENTER]. The data set loading menu is
then displayed on the screen. When I press the arrow keys to select a data
set to load, the highlight bar does not move. I am unable to load a data set
to work with.