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ORDERINF.TXT
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1993-06-21
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FireFly Software
Order Information
EDOS 3.50i (June 16, 1993)
This file contains important information you should read before
ordering(page ???), and details on all products sold by FireFly
Software (page ???). To save paper and time, our order form is
included separately in the file ORDER.FRM. This allows you to
view the information in this file on the screen if you wish, and
print only the actual order form.
PLEASE READ THE ORDER INFORMATION SECTION ON PAGE ??? BEFORE
PLACING YOUR ORDER! That section explains our order and payment
policies. If you don't read over the policies before ordering you
may make errors which delay your order and result in additional
costs to you.
If you live outside the U.S. and Canada we may have some overseas
dealers within the next 6 months or so.
The license agreement which governs your use of our products is
included separately in the file LICENSE.DOC. Please read it
before ordering. It is written in plain English, and explains
your rights and responsibilities as an EDOS user.
This file is formatted at 60 lines per page, and contains form
feeds and page footers. It can be viewed with a file viewer such
as the internal TYPE command, or printed using the command:
copy orderinf.doc prn
Printing it with a program that formats the pages is not likely
to work due to the formatting included in the file.
1 Order Information
-----------------
This section contains ordering details for all FireFly Software
products,including:
* Satisfaction guarantee * Multi-system licenses
* Order processing and shipping * Ordering from a dealer
* Payment and purchase orders * Government customers
* International orders * Resale and bundling
See the file ORDER.FRM for the forms you need to place your
order.
For convenient phone ordering call us between 9:00 AM and 5:00 PM
Pacific U.S. time at 800-248-0809 (U.S. only; orders only
please!) or 503-694-2282, or transmit your order form by fax any
time to (503) 665-9876. You can also order via CompuServe (Mail
to 71171,47), or the Internet (mail to 71171.47@compuserve.com).
Please include all information on the order form with your
electronic order, preferably in the same format. Any of the above
numbers (other than the 800 orderline) can be used to contact our
customer service department.
2 Warranty and Satisfaction Guarantee
We want you to be fully satisfied with the products you buy from
us! All products sold by FireFly Software come with a 30-day
warranty against physical manufacturing defects in the diskettes
or manual. In addition, if you are not fully satisfied with EDOS
or any other FireFly Software product you may return it at any
time up to 30 days after purchase for a full refund. If you are
dissatisfied with a product not produced by FireFly Software --
such as TurboComm -- you may return it for a full refund if it is
in resalable condition, or a 50% refund if not. See your manual
for the complete text of our warranty. Please contact us for a
return authorization before returning any product for a refund.
3 Order Processing and Shipping
Orders typically require 1 - 4 business days processing time
before shipment, and may take more or less depending on our order
backlog. We generally ship via Priority Mail or UPS Ground
service within the U.S. Where appropriate, or when requested, we
will ship via UPS or Federal Express. Shipping outside the U.S.
is via Air Mail or UPS Air. UPS 1st(Red Label) & 2nd day air
(Blue Label) and COD services are available within the U.S. (see
below). Shipping time varies from 1 business day for UPS Ground
to Washington State, to 6 business days for UPS Ground to the
East Coast, to several weeks for countries outside the U.S. where
mail service is slow. Express shipping via UPS next day air (Red
Label) or Federal Express is available; contact us for rates.
4 Shipping Charges:
There is no additional charge for standard shipping within the
U.S. and Canada. Orders to the U.S. can be shipped UPS 2nd day
air (Blue Label) and / or COD for an additional $5 each ($10 for
both). If you want one of these services please mark it clearly
on your order form!
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Orders shipped outside the U.S. and Canada require an additional
shipping charge to cover the increased shipping cost. The extra
cost for air is $5.00.
Contact us for shipping charges on orders for over five items.
5 Payment Terms:
All credit card charges will be authorized; your card will
generally be charged the day your order is shipped or
(occasionally) the day before. Personal checks may be subject to
a bank clearance delay before shipment. All payments must be made
in U.S. funds and drawn on a U.S. bank; see below for more
details on international orders. There is a $10 charge for all
returned checks.
6 Company Purchase Orders
We are pleased to accept purchase orders from established U.S.
companies and government agencies. Our standard terms are net 30
days. Orders under $100 must be prepaid. We require credit
references from new customers purchasing on a PO. Please contact
us for information before submitting your order, or include a
standard credit reference sheet with your order.
7 International Orders
We are happy to accept orders from outside the U.S., but must
require payment in the correct form to avoid the high fees
charged by U.S. and non-U.S. banks for international check
collections.
If you are ordering from outside the U.S. and Canada, please
include a phone number and a fax number with your order if
possible. This allows us to contact you quickly and efficiently
if we have questions about your order.
We accept several forms of payment from customers outside the
U.S.:
==> MasterCard, Visa, (sorry no American Express). Be sure to
include the exact name of the cardholder, the full card number,
and the expiration date.
==> A check or money order IN U.S. FUNDS AND DRAWN ON A U.S.
BANK. Other checks can not be processed without exorbitant fees
and unfortunately will have to be returned to you, resulting in
delays and additional expenses for you. Checks from banks outside
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the U.S. are acceptable if and only if they are in U.S. funds and
have the name and location of a correspondent U.S. bank printed
on the face of the check.
==> An international postal money order in U.S. dollars.
==> A purchase order (minimum $200). We accept foreign purchase
orders only from well established firms. You must contact us
before ordering with a purchase order from outside the U.S..
==> Cash (U.S. funds only) sent by registered mail. We do not
recommend sending cash, but you may do so at your own risk.
8 EDOS / Enhanced Pifeditor Upgrade Policy:
The upgrade policies listed here apply to the U.S. versions of
EDOS, and Enhanced Pifeditor as purchased from FireFly Software.
Dealers outside the U.S. may have established different upgrade
policies, check with your dealer for details. Our products use
three-digit version numbers plus an alpha character (e.g. 3.50a).
Maintenance releases are indicated by a change in the last alpha
character (e.g. 3.01b, 3.01c); major upgrades are indicated by a
change in the other digits (e.g. 4.02, 5.0).
When you purchase a single copy of EDOS, Enhanced Pifeditor, or a
multi-system license for any of our products, you can obtain
maintenance releases and the next major release of the product on
disk will be available at a reasonable cost from FireFly
Software(typically about $30.00).
9 Multi-System Licenses:
Whether you are a major corporation, a small business, or an
individual with more than one computer, if you plan to use our
products on multiple systems you can save money by ordering a
multi-system license rather than individual copies. (If all you
want to do is use EDOS at work and at home you may not need a
second copy; see the license agreement in the LICENSE.DOC file
for details.)
A multi-system license includes a master diskette and one manual.
Additional manuals are $12 each (less for large quantities;
additional shipping charges apply outside the U.S. and Canada).
Multi-system licenses may be used at any number of physical
sites, and on networked or stand-alone systems, as long as all
support and distribution are handled through a single location.
A schedule of multi-system license fees is below. FireFly
Software also offers a simple policy which allows you to increase
your license size at a reasonable price as you add new systems.
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Our pricing structure covers any number of systems and goes well
beyond what is listed below; you pay only for the number of
systems actually using the product. For larger licenses, a
variety of custom arrangements can be made to meet your specific
needs. A signed license agreement is required when licensing 100
or more systems.
Please contact us if you need more information on EDOS, Enhanced
Pifeditor licenses, including prices not shown in the table
below, or multi-system license information on TurboComm.
Table 1: Multi-System License Schedule
EDOS
-------
2 $ 100.00
5 200.00
10 350.00
25 600.00
50 1,100.00
100 2,000.00
250 4,000.00
500 7,500.00
1000 10,000.00
10 Ordering From a Dealer:
You can order EDOS, Enhanced Pifeditor, from the software dealer
you or your company uses regularly. If your dealer does not carry
the product you want, have them special-order it from FireFly
Software at a discount to resell to you. (If you are a dealer see
"Resale and Bundling" on page ??? for information on obtaining
resale copies.) Our products are available on a special-order
basis from a number of larger chains, including Egghead Discount
Software, 800 Software, and Voyager / CorSoft.
11 U.S. Government Customers:
EDOS are NOT presently available on the GSA Schedule for 1993,
from federal resellers. Your PO will be accepted.
12 Resale and Bundling of EDOS, and Enhanced Pifeditor:
Reseller discounts for our products begin at 20% for a single
copy, and increase substantially with volume. If you are a
dealer, consultant, or reseller please contact us for pricing or
request more information on the order form.
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We also offer attractive bundling arrangements for VARs,
consultants, and OEMs who wish to bundle our products with
another hardware or software product. The details and pricing are
flexible and can be modified to meet your specific situation.
Please contact us for more information.
TurboComm is also available for resale; please contact us for
details.
13 Product Information
-------------------
This section describes each of FireFly Software's products, so
you know what you're getting before you order. We are excited to
be able to offer you some new products, including Enhanced
Pifeditor to replace the Windows Pifeditor.
14 EDOS, and Enhanced Pifeditor:
EDOS is our "flagship" product. It is a DOS enhancement utility
designed to add power, elegance, and flexibility to the DOS
prompt. EDOS is a complete replacement for COMMAND.COM, the
command processor which displays the "C:\> prompt and accepts and
executes the commands you type. It offers dozens of features
beyond those available with DOS alone. If you aren't familiar
with what EDOS is and what it does, take a look at the manual for
all the details. It offers you great power while working at the
DOS prompt and in batch files, makes minimal use of your precious
memory, and generally makes life with DOS a whole lot easier. It
works with all versions of MS-DOS / PC-DOS from 3.3 up, and with
DR-DOS.
EDOS is $69,95 each including disk, manual, and a low-cost
upgrade to the next major release (see page ??? for details on
upgrades). If you need both products, purchase them together for
just $85. If you have EDOS and want the other, the update is just
$29. Multi-system licenses are also available (see page ???).
FireFly Software's latest product is Enhanced Pifeditor
("EPifedit"). Epifedit is a complete replacement for PIFEDIT.EXE,
the default Windows Pifeditor, and brings the full power of the
Enhanced Pifeditor to Windows users.
TurboComm is an advanced communications software support system.
It makes possible com port communications up to 57k baud, even in
the background, if using 16550 UARTs. Up to 115K baud if using a
hardwire. The Software is about $50.00 and serial cards with
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16550 UARTs are available, including ones that support IRQ
9,10,11,12.
15 Trademarks
Copyright 1991 - 1993, FireFly Software Inc., All Rights
Reserved. Published by FireFly Software Inc., P.O. Box 5035,
Oregon City, OR 97045USA, (503) 694-2282. EDOS is a registered
trademark of FireFly Software Inc. OS/2 is a registered trademark
of IBM Corporation. Windows NT is a trademark of Microsoft
Corporation. Other product and company names are trademarks of
their respective owners.]
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Contents
1 Order Information . . . . . . . . . . . . . . . 1
2 Warranty and Satisfaction Guarantee . . . . . . 2
3 Order Processing and Shipping . . . . . . . . . 2
4 Shipping Charges: . . . . . . . . . . . . . . . 2
5 Payment Terms: . . . . . . . . . . . . . . . . 3
6 Company Purchase Orders . . . . . . . . . . . . 3
7 International Orders . . . . . . . . . . . . . 3
8 EDOS / Enhanced Pifeditor Upgrade Policy: . . . 4
9 Multi-System Licenses: . . . . . . . . . . . . 4
10 Ordering From a Dealer: . . . . . . . . . . . 5
11 U.S. Government Customers: . . . . . . . . . . 5
12 Resale and Bundling of EDOS, and Enhanced
Pifeditor: . . . . . . . . . . . . . . . . . . 5
13 Product Information . . . . . . . . . . . . . 6
14 EDOS, and Enhanced Pifeditor: . . . . . . . . 6
15 Trademarks . . . . . . . . . . . . . . . . . . 7
i
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Tables
Table 1: Multi-System License Schedule . . . . . . . 5
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