| # | dnQuesNum,S,2 | dnRefPage,S,2 | dnNumAnswer,S,2 | dmQuestion,M,250 | dcAnswer1,A,160 | dcAnswer2,A,160 | dcAnswer3,A,160 | dcAnswer4,A,160 | dcAnswer5,A,160 | dcFlag,A,8
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| 1 | 9 | 9 | 2 | President Reagan settled the 1984 air traffic controllers' strike by, | ordering the air traffic controllers to go back to work. | firing all of the striking air traffic controllers. | | | | |
| 2 | 21 | 21 | 4 | John and Roy ride the bus to work. They disagree about which bus they should,ride to get to work on time. They can avoid a conflict if, | each one rides the bus he chooses for himself. | both of them ride the bus that John chooses. | both of them ride the bus that Roy chooses. | they get on the first bus that passes. | | |
| 3 | 29 | 29 | 3 | Trying to avoid conflict by only making workers who do not,have religious values work on Sundays is a, | Win-Lose solution. | Lose-Lose solution. | Win-Win solution. | | | |
| 4 | 31 | 31 | 3 | Trying to avoid conflict by obeying the company policy, even,though they believe it is wrong, is a, | Win-Lose solution. | Lose-Lose solution. | Win-Win solution. | | | |
| 5 | 33 | 33 | 3 | Avoiding conflict by allowing religious workers to work a double,shift another day of the week instead of working on Sundays is, | a Win-Win solution. | a Win-Lose solution. | a Lose-Lose solution. | | | |
| 6 | 101 | 9 | 4 | If you feel yourself getting angry when you are trying to settle a,conflict, you should, | walk away from the situation until you calm down. | tell the other person how you feel. | offer the only solution you are willing to accept. | argue with the other person. | | |
| 7 | 102 | 22 | 4 | The first step in settling conflicts is to, | recognize that a conflict exists. | tell the other person how you see the situation. | ask someone to be your arbitrator. | identify a Win-Win solution. | | |
| 8 | 103 | 37 | 4 | When an arbitrator who is not involved in a conflict is asked to,help solve the conflict, everyone involved in the conflict must, | help the arbitrator find a solution both sides will accept. | convince the arbitrator their side is right. | accept the solution the arbitrator decides is right. | insist on their own non-negotiable solutions. | | |
| 9 | 104 | 22 | 4 | The second step in settling conflicts is to, | identify who is involved in the conflict. | agree on a Win-Win solution. | identify the basis of conflict. | recognize that a conflict exists. | | |
| 10 | 105 | 31 | 4 | If workers who believe it is wrong to work on Sunday agree to work one Sunday,a month, their conflict with their employer is, | not solved (continues to exist). | solved by a Win-Win solution. | solved by a Win-Lose solution. | solved by their employer's non-negotiable solution. | |
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