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| 1 | 4 | 4 | 4 | The way Carl does his part of the job makes it harder for Jamal to do his part,of the job. Jamal should, | discuss the problem with Carl and agree on a solution. | get in front when they carry the next couch. | tell Carl to go all the way to the truck without stopping. | tell their supervisor that Carl is wasting time. | | |
| 2 | 8 | 8 | 4 | Joanne is more likely to establish and maintain a good working relationship,with this co-worker if she, | does what her co-worker tells her to do. | explains that she has only been working a few days. | asks her co-worker to help her to do the job correctly. | explains that she is working as fast as she can. | | |
| 3 | 12 | 12 | 3 | Joanne is angry. The rejects are not her work. If Joanne feels,that she has been treated unfairly, she should, | explain the situation to her supervisor and ask what to do. | ignore the shirts and her co-worker's comments. | tell her supervisor that her co-worker is treating her unfairly. | | | |
| 4 | 14 | 14 | 4 | Edward's failure to return the special tools to the tool box, | shows disrespect for his co-workers. | shows that he has more seniority than the other workers. | lets Edward do more work than the other workers. | does not affect his co-workers. | | |
| 5 | 16 | 16 | 4 | The torque wrench is not where Edward left it. Edward will probably find the,torque wrench, | in the tool box. | on the floor near his work station. | on the floor near another work station. | in another service worker's hand. | | |
| 6 | 19 | 19 | 3 | Raymond is avoided by his co-workers because he, | fails to respect the rights of other people. | talks about his job. | talks about sports, weather and news events at work. | | | |
| 7 | 23 | 23 | 4 | You have to be somewhere else on Independence Day. You cannot attend the,picnic. You can help to maintain good working relationships with your,co-workers if you, | participate in preparing for the picnic. | tell Mary you do not plan to attend the picnic. | do not participate in any way. | attend the meeting to vote against having a picnic this year. | | |
| 8 | 25 | 25 | 4 | The instructions that Granville wrote do not agree with the directions on the,label that is taped on the side of your new printer. Your best choice is to, | follow the instructions that Granville wrote for you. | follow the directions printed on the label. | read the printer manual carefully before deciding what to do. | call the office supply store and ask a salesperson what to do. | | |
| 9 | 29 | 29 | 3 | The insurance policies and claim forms should be filed so that, | it is easy for anyone to find what they need in the files. | only the file clerk can find them. | they can be locked in a private place. | | | |
| 10 | 33 | 33 | 3 | You will get along better with your co-worker and supervisor in,this situation if you, | help your co-worker move the heavy box. | ignore your co-worker's problem and do your own job. | let your co-worker solve her own problem. | | | |
| 11 | 101 | 4 | 4 | When people lose their jobs, the most common reason is that,they, | did not get along well with other people. | did not have the skills or education the job required. | quit to accept a better job. | were not paid enough money for the work they did. | | |
| 12 | 102 | 36 | 3 | When you do your share of the work as well as you can and help,your co-workers when they need your help, you are, | cooperating. | letting people take advantage of you. | being treated unfairly. | | | |
| 13 | 103 | 9 | 3 | If your supervisor criticizes you for working too slowly, you,should, | accept the criticism and do your best to work faster. | explain why your job requires you to work at a slow pace. | do your work poorly by working too fast. | | | |
| 14 | 104 | 37 | 4 | Behaving in a calm and reasonable manner when you are angry is, | controlling your temper. | letting other people take advantage of you. | standing up for your rights. | being cooperative. | | |
| 15 | 105 | 15 | 3 | Putting tools or supplies in the place where your co-workers,expect to find them is a way that you can, | show respect for your co-workers' rights. | help your co-workers to control their temper. | follow your co-workers' instructions. | | | |
| 16 | 106 | 37 | 4 | When your co-workers ask you to participate in a group activity,,you will get along better with your co-workers if you, | participate in the group activity. | stay away from your co-workers when you are not at work. | spend as much of your free time as you can with your co-workers. | agree to participate, but do not go. | | |
| 17 | 107 | 34 | 3 | People who treat other people the way they would like to be,treated are, | being courteous. | cooperating. | letting other people take advantage of them. | | |
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