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________________________________________________ | | | | PC-SENTRY USER DOCUMENTATION | | | | Copyright (c) - 1991 | | Solid Oak Software Inc. | | All Rights Reserved | | | | ________________________________________________ | | Solid Oak Software Inc. Solid Oak Software Inc. P.O. Box 31004 Santa Barbara, CA 93130 805-682-3202 FAX 805-569-0451 Table of Contents Table of Contents License Information.............................................2 Introduction....................................................3 Distribution Disk Contents......................................5 Notes on Program Usage..........................................6 Installation....................................................7 Operation.......................................................8 SENTRY.EXE......................................................9 PCS.EXE........................................................10 LOGENTRY.EXE...................................................13 VIEWLOG.EXE....................................................14 PRINTLOG.EXE...................................................15 MAINTLOG.EXE...................................................16 PRINLOCK.EXE...................................................17 FLOPLOCK.EXE...................................................18 FILELOCK.EXE...................................................19 LOCKIT.EXE.....................................................21 SENTRYID.EXE...................................................22 PCSLOAD.EXE....................................................23 Appendix A Log File Entries..................................24 Appendix B TSR Program Usage Notes...........................27 Appendix C Known Conflicts...................................28 Appendix D Important Considerations..........................29 Appendix E Technical Support Policies........................30 PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 1 Information on Licenses Information on Licenses Corporate and Governmental Site License Corporate and Governmental Site License This type of license allows use of the software within your company or government agency, and is not transferable. This allows internal use and copying of the software for as many sites / computers as contracted for. An unlimited Site License allows unlimited copying of the PC-SENTRY software for internal use by _________ your company or government agency. Distributing, repackaging, or reselling of the software to third parties is not allowed. Private Use Private Use A single user license is required for any person using PC-SENTRY. _________ A single user license is granted to the individual, registered, user. The individual, registered, user may use PC-SENTRY on any _________ computer, and install PC-SENTRY on any number of computers, as _________ long as PC-SENTRY is run on only one computer at a time. Under no _________ circumstances is an individual user allowed to run PC-SENTRY on _________ more than one computer concurrently. DISCLAIMER DISCLAIMER SOLID OAK SOFTWARE INC. hereby disclaims all warranties relating to this software, whether express or implied, including without limitation any implied warranties of merchantability or fitness for a particular purpose. SOLID OAK SOFTWARE INC. will not be liable for any special, incidental, consequential, indirect or similar damages due to loss of data or any other reason, even if SOLID OAK SOFTWARE INC. or an agent of SOLID OAK SOFTWARE INC. has been advised of the possibility of such damages. In no event shall SOLID OAK SOFTWARE INC.'s liability for any damages ever exceed the price paid for the license to use the software, regardless of the form of the claim. The person using the software bears all risk as to the quality and performance of the software. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 2 Introduction Introduction PC-SENTRY is a collection of utilities designed to provide __________ various levels of system security, activity logging, productivity analysis, job costing, and data protection. PC-SENTRY provides the user with the capability to prevent _________ the removal or copying of sensitive data or programs, and automatic logging of system activities, all running invisibly in the background, taking up a minimum of memory. PC-SENTRY is a commercial product consisting of several _________ utilities. The shareware version is distributed with a logging utilities ( PCS ), a setup program ( SENTRY ), and a log file reading/printing utility ( PRINTLOG ). PCS is the main module of the PC-SENTRY collection. It is a ___ small ( 9K ), memory resident ( TSR ) program, that allows the user to maintain a daily log file of activities that take place on his or her computer. PCS will automatically ___ keep a record of all programs run, files copied, files deleted, files created, and files opened, as well as the date and time that each activity occurred. PCS also keeps a ___ record of each command line entry. PCS has many potential ____ uses including security, productivity, diagnostics, job costing, etc. All monitoring and logging activities are performed COMPLETELY in the background. The user will not even be aware of it. PCS also monitors keyboard usage. It monitors periods of ___ keyboard inactivity in 15 minute increments, as well as average keystrokes per minute. There are many situations where this type of logging can be useful. If you like, you can determine how much time was spent on a particular project by examining the log files. If you are an employer, you might want to check the log files periodically to determine the quantity or type of work that was done, or even check to see if your employee was playing space invaders or writing a letter to Aunt Jane while they were supposed to be working. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 3 In some business environments, activity logging can play an even more important role. It can easily be determined if a program, or sensitive data, was copied to a floppy disk, of if unauthorized access was made to sensitive files or programs. Many large corporations have policies against illegal copying of software, and regularly check computer systems to ensure that the users are not using programs they are not licensed to use. PCS can make that job easier, by ___ creating records of any file that was added to the system, or copied or removed from the system. Since PCS is active at ___ all times, records are kept of ALL computer activity, even after business hours, or on weekends. Of course most expert computer operators could defeat the PC-SENTRY programs, if they knew they were installed, and _________ what they do. In the normal environment, however, the user would never have a clue that their activities were being logged. PCS only writes to the log file when other disk ___ activities are being performed. So it makes it almost impossible to tell that it is working, even if you are aware that they are installed. All of the PC-SENTRY programs are designed to operate as _________ transparently as possible. All but the most sophisticated users will notice no difference in normal day to day computer operation. All while the PC-SENTRY programs are _________ providing complete records of all activities silently in the background. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 4 Distribution Disk Contents Distribution Disk Contents Shareware and Commercial Versions: __________________________________ SENTRY.EXE..........Installation Program PCS.EXE.............Activity and Keyboard Logging Program PRINTLOG.EXE........Log Printing Program Commercial Version: ___________________ LOGENTRY.EXE........Command Line Log Comment Program VIEWLOG.EXE.........Log Viewing Program MAINTLOG.EXE........Log Maintenance Program PRINLOCK.EXE........Printer Lock-out Program FLOPLOCK.EXE........Floppy Drive Lock-out Program FILELOCK.EXE........File Encryption Program LOCKIT.EXE..........Hard Disk Lockout Program SENTRYID.EXE........Provides System ID Information PCSLOAD.EXE.........Automatic Application Loading Program Shareware Version: __________________ ORDER.DOC...........Shareware Order Form PCSENTRY.DOC........This File May be included with either version: ____________________________________ README.DOC..........Text file containing revision, ordering or other information ERRATA.DOC..........Text file containing corrections to documentation PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 5 Notes on Program Usage Notes on Program Usage It may seem at first, that there are too many individual programs where the same results could have been accomplished by fewer programs that had more features. To some extent this may be true, but the PC-SENTRY collection is designed to be as flexible and provide as secure an environment as possible. In designing PC-SENTRY, we focused mainly on the corporate and _________ governmental environment. There are many potential uses for PC- ___ SENTRY, and in each case the level of security desired will be ______ different. Log viewing and maintenance were broken up into their component parts for instance, to allow the PC Manager to remove any or all of the utilities from a particular computer, to allow the user of that computer full, limited, or no access to log files. In the case of the TSR ( memory resident ) programs, it would have been possible to combine many of the different programs into one larger program that would use different command line parameters to set the options that might be required. This would have created a program that used considerably more memory, and would have slowed execution speed as well. There is another benefit in that while there are more program names to call, there are less options to remember, and, in most cases, none at all. Except where noted, all programs can work separately or together. The programs that use log files, all will use the same log file for that day. Programs that use internal password functions all use the same internal password. All PC-SENTRY programs can all be RENAMEd if desired, to provide _________ additional protection against unauthorized usage. All files created by the commercial version of PC-SENTRY are either hidden, _________ encrypted, or protected from viewing, printing, copying, and deletion, without the appropriate PC-SENTRY utility. _________ PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 6 Installation Installation To install PC-SENTRY, simply place the distribution diskette in a floppy drive, A: for instance, and type A:SENTRY. You will be prompted for a drive and directory where you want the PC-SENTRY programs installed. The directory should be one that is included in your DOS PATH statement in your AUTOEXEC.BAT file. If you specify a directory that doesn't exist, it will be created for you. You should then remember to add the new directory to your DOS PATH statement. SENTRY will copy all the necessary files to your hard drive, create the PC-SENTRY.SYS file in the root of drive C:, and the directory for your log files. In the commercial version, all system files and log files are completely hidden from view. Users will not be able to access them or delete them. Additionally, the log files are maintained in a totally encrypted form. They cannot be read without the program VIEWLOG or PRINTLOG, which are included on the distribution diskette. The Shareware version of PC-SENTRY requires only that _________ you run the installation program, SENTRY, from your ______ hard disk prior to using any of the PC-SENTRY _________ utilities. This needs to be done one time only. You can optionally copy the files to a floppy disk and install as outlined above. The PC-SENTRY collection of utilities is very simple to __________ _ use. Remember, all logging utilities are date and time sensitive, so the date and time must be set to the date and time must be set correct values prior to running the program. It is recommended that you call the desired logging utility from your autoexec.bat file. Any of the logging utilities used will automatically create new log files daily. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 7 Operation of Programs Operation of Programs The following pages detail the operation of each program in the PC-SENTRY collection. All programs that make use of the log files, are capable of being run by themselves. They each will create the daily log file if necessary, so the user need not be concerned about loading, unloading, or changing programs. Log file entries are created each time a PC-SENTRY logging program is loaded, or unloaded. Is addition, all log entries are time stamped with the system time in a 24 hour time format. All logging utilities are "Midnight Smart", meaning if they are active at midnight, a new log file is automatically created for the new day. Please read the discussion in Appendix B on TSR program Please read the discussion in Appendix B on TSR program usage before using any of the PC-SENTRY TSR utilities. usage before using any of the PC-SENTRY TSR utilities. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 8 Program: SENTRY.EXE SENTRY.EXE Versions: Shareware and Commercial Type: Command Line Utility ( Non memory resident ) Syntax: [ drive: ] SENTRY Description: SENTRY is an auto sensing program that creates ______ the necessary system files, log file directory, and performs necessary installation procedures automatically. Please see the previous section on installation. SENTRY knows that when it is run from a floppy ______ drive, that it is an installation mode, and will create the log file directory, and necessary system files, prompting you for information whenever there is a user choice to be made. When it is run from the hard disk, it checks system files, and updates them if they were accidentally erased, of if hardware changes have been made. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 9 Program: PCS.EXE PCS.EXE Versions: Shareware and Commercial Type: TSR ( Memory resident ) Syntax: PCS [ options ] Options: /Q - Install in QUIET mode ( No installation message ). /U - De-install PCS. /K - Turn off KB logging. /O - Turn off "OPEN" files. Description: PCS maintains log files of system activity. It ___ reports items such as creation of files and directories, deletion of files and directories, copying of files, changing of system time, all command line operations, and executable programs run. It can optionally log the names of all files opened. This will create log entries indicating access to data files, word processing files, etc. The number of data files accessed during a normal working day can be enormous, so when using this option, be prepared to have very large log files. PCS also creates log entries for every 15 ___ minutes of keyboard inactivity. It also creates a log entry every 15 minutes indicating the average keystrokes per minute from the time it was installed. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 10 Program: LOGENTRY.EXE LOGENTRY.EXE Versions: Commercial Type: Command Line Utility ( Non memory resident ) Syntax: LOGENTRY Sentence Example: LOGENTRY This is a log entry. Description: LOGENTRY allows the user to manually insert ________ time stamped entries into the log file. This is useful in batch files where you might want to create a record of when a certain application was run. For example, if you wanted to keep a record of when a tape backup was run, you could create the following batch file called TAPE.BAT. PCS /d ( De-install PCS if running ) LOGENTRY Tape backup run. TAPE PCS ( Re-install PCS ) This would insert a comment into the log file that the backup was run. No punctuation characters are needed ( quotation marks, commas, slashes etc. ), and if used are considered part of the log entry. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 11 Program: VIEWLOG.EXE VIEWLOG.EXE Versions: Commercial Type: Command Line Utility ( Non memory resident ) Syntax: VIEWLOG [ File name ] Description: VIEWLOG will allow viewing of any log file in _______ a scrolling display mode. Used without any command line parameters, VIEWLOG will display _______ the log file for the current day. You can also specify a particular file to view by calling VIEWLOG with a date parameter. For example if _______ you wanted to examine the log file for September 1, 1991, you would run VIEWLOG as _______ follows: VIEWLOG 09011991 The date parameter MUST be 8 digits long, and consists of two digits for the month ( 01 to 12 ), two digits for the day ( 01 to 31 ), and four digits for the year ( i.e. 1991 ). PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 12 Program: PRINTLOG.EXE PRINTLOG.EXE Versions: Shareware and Commercial Type: Command Line Utility ( Non memory resident ) Syntax: PRINTLOG [ File name ] [ /Printer port no. ] Description: PRINTLOG is supplied as a line by line log ________ file reading utility. PRINTLOG differs from ________ VIEWLOG in that the file is simply displayed _______ to the screen without scrolling capabilities. It also can be redirected to your printer using the following syntax: PRINTLOG /1 ( Print to LPT1: ) Or: PRINTLOG /2 ( Print to LPT2: ) Or: PRINTLOG /3 ( Print to LPT3: ) Used without any command line parameters, PRINTLOG will display the log file for the ________ current day. You can also specify a particular file to view by calling PRINTLOG with a date ________ parameter. For example if you wanted to examine the log file for September 1, 1991, and print to LPT1:, you would run PRINTLOG as ________ follows: PRINTLOG 09011991 /1 The date parameter MUST be 8 digits long, and consists of two digits for the month ( 01 to 12 ), two digits for the day ( 01 to 31 ), and four digits for the year ( i.e. 1991 ). PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 13 Program: MAINTLOG.EXE MAINTLOG.EXE Versions: Commercial Type: Command Line Utility ( Non memory resident ) Syntax: MAINTLOG [ date ] [ options ] [ drive ] Options: < Date > - Perform operations on all files previous to date. /D - Delete all log files /A - Archive all log files to floppy disk. Example: MAINTLOG 01011991 /a/d b: Archives to drive B: then deletes all log files PRIOR to 01-01-1991. Description: MAINTLOG is used to delete and/or archive old ________ log files. You will receive on screen instructions. WE RECOMMEND THAT LOG FILE MAINTENANCE BE DONE WEEKLY. The date parameter MUST be 8 digits long, and consists of two digits for the month ( 01 to 12 ), two digits for the day ( 01 to 31 ), and four digits for the year ( i.e. 1991 ). The destination drive is optional, and will default to drive A: if not specified. You can also archive to a hard disk, but the full drive and path name must be specified. Example: MAINTLOG 01011991 /a/d c:\oldlogs PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 14 Program: PRINLOCK.EXE PRINLOCK.EXE Versions: Commercial Type: TSR ( Memory resident ) Syntax: PRINLOCK Options: /Q - Install in QUIET mode ( No installation message ). /U - De-install PRINLOCK. Description: PRINLOCK disables printing capabilities from ________ ANY program to ANY local printer. Applications will function normally without printer errors. All data normally sent to the printer is intercepted, and sent off to the "Twilight Zone". Neither the user or the application will detect any problem other than nothing happens at the printer. This program is also useful for programmers and developers who are testing the printing routine portion of an application, but have no need to actually see or produce printed output. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 15 Program: FLOPLOCK.EXE FLOPLOCK.EXE Versions: Commercial Type: TSR ( Memory resident ) Syntax: FLOPLOCK Options: /Q - Install in QUIET mode ( No installation message ). /U - De-install FLOPLOCK. Description: FLOPLOCK disables all floppy drive access. Any ________ time a floppy drive is accessed, a standard DOS error condition is created, and the error is returned to DOS. DOS or the currently running application will report a disk error, and the operation will not be allowed to continue. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 16 Program: FILELOCK.EXE FILELOCK.EXE Versions: Commercial Type: Command Line Utility ( Non memory resident ) Syntax: FILELOCK filespec [ /password ] Example: FILELOCK *.doc /myname This example will encrypt ( or decrypt ) all files in the current directory with the extension .DOC, and use the optional password myname. ______ Description: FILELOCK is a file encryption/decryption ________ utility. You can use any valid DOS file specification including drive letters, path names, and wild card characters. The password is optional, and if none is used, a password unique to your machine. The password is generated from various internal settings on each computer. It is highly unlikely that any two computers would generate the same internal password. PLEASE NOTE: The internal password is generated from an algorithm that checks certain hardware and operating system components on your computer to create a unique password for your system. If you use the internal password, and anticipate changing the hardware configuration or operating system on your computer, you should decrypt all encrypted files, then encrypt them again when the modifications are complete. The computer will generate a different password after modifications are made, and your encrypted files will not be able to be successfully decrypted. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 17 If you change hardware frequently or are especially concerned about data security, we recommend that you use the optional password feature. The main use of the internal password is for quick and dirty file encryption / decryption where the main concern is copying or viewing of files by an unauthorized user. You should also run SENTRYID and do a Print Print ________ Screen of the output. The PC-SENTRY ID number Screen is used for the internal password. You should save the number in a secure place for possible future use. FILELOCK is intelligent, and knows to decrypt ________ an encrypted file, and vice-versa. An excellent use of FILELOCK is in a batch ________ file to secure sensitive data. For example, if you run a payroll program, and do not want your data to be usable by anyone else, you could write a batch file called PR.BAT similar to the following: ECHO OFF CD\PAYROLL FILELOCK *.DAT PR FILELOCK *.DAT CD\ This batch file would decrypt all .DAT files ( typical data files ), run your PR ( payroll ) program, and encrypt the data files when you exit the payroll program. You would, of course, have to encrypt the data files prior to using this batch file. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 18 Program: LOCKIT.EXE LOCKIT.EXE Versions: Commercial Type: Command Line Utility ( Non memory resident ) Syntax: LOCKIT Description: LOCKIT is a utility that actually makes your ______ hard disk unusable, even with a DOS boot disk. To use LOCKIT, you must be using a 286, 386, ______ or 486 computer, DOS 3.0 or higher, and have a blank formatted disk ready for drive A:. LOCKIT is very simple will provide on screen ______ instructions for its use. LOCKIT will prepare ______ a special boot disk for your system. Your system will not recognize any installed hard disks after that boot disk is created. LOCKIT re-configures your CMOS drive table to ______ indicate that no hard drives are installed, and saves the real drive table to the special boot disk. The next time your computer is booted, it will not recognize that any hard drives are installed. By booting with the specially created boot disk, the proper drive table information is restored, and your computer will again function normally. IMPORTANT! You MUST use your special boot disk IMPORTANT the next time you boot up your computer. Do not lose it! Your installed floppy drives will still function normally. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 19 Program: SENTRYID.EXE SENTRYID.EXE Versions: Commercial Type: Command Line Utility ( Non memory resident ) Syntax: SENTRYID Description: SENTRYID gives the user information about ________ their system, and hardware, as well as a unique PC-SENTRY ID number. This number is used for internal passwords, and in naming the PC-SENTRY log file directory. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 20 Program: PCSLOAD.EXE PCSLOAD.EXE Versions: Commercial Type: Command Line Utility ( Non memory resident ) Syntax: PCSLOAD Description: PCSLOAD looks in the root directory for a file _______ called PCS.DAT. The PCS.DAT file can be created with any word processor ( saved as an ASCII text file ) or editor. PCSLOAD is _______ normally called from your AUTOEXEC.BAT file. Just add the line PCSLOAD to your _______ AUTOEXEC.BAT. The PCS.DAT file can contain any PC-SENTRY program name you want to run at boot up. It can contain the names of any other multiple of programs or batch files, in any order, that you want to run as well. This provides an extra level of secrecy and convenience when using the PC-SENTRY programs. It allows you to disguise program loading, and further isolates the user from the PC-SENTRY system. Example of PCS.DAT file: PCS /s FLOPLOCK /s MENU ( or any other program/s you might wish ) This file would run PCS and FLOPLOCK in the ___ ________ quiet modes. It would then run a user batch file to call your menu program. The user would be completely unaware of the PC-SENTRY programs being loaded, and examination of their AUTOEXEC.BAT would not reveal any clues. PCSLOAD can be RENAMEd to further disguise its _______ operation. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 21 Appendix A Appendix A Log Files Log Files PCS log file entries: _____________________ WARNING: time changed WARNING: time changed This log entry indicates that someone has changed the system time, possibly in an effort to confuse the PCS ___ program. Some programs check the system time by calling the DOS set time function. This can leave an erroneous entry in your log file. Create File: < drive:\path\filename.ext > Create File: < drive:\path\filename.ext > This log entry indicates that the specified file was created. This could either be a new file, updated file, or a copied file. Delete File: < drive:\path\filename.ext > Delete File: < drive:\path\filename.ext > This log entry indicates that a file was deleted from within an application. This entry is not created when within the DOS command DEL is issued. Please see the section on the log entry Command Run: for more detail. Command Run: Create Dir: < drive:\path > Create Dir: < drive:\path > This log entry indicates that a sub directory was created. Example: MD \mydir Remove Dir: < drive:\path > Remove Dir: < drive:\path > This log entry indicates that a sub directory was removed. Example: RD \mydir. Rename File: < drive:\path\filename.ext > Rename File: < drive:\path\filename.ext > This log entry indicates the specified file was renamed. Example: REN myfile.doc yourfile.doc. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 22 Open File: < drive:\path\filename.ext > Open File: < drive:\path\filename.ext > This log entry indicates that the specified file was opened for reading, writing, or both. DOS and most applications open an incredible number of files during the course of a normal day. This log entry will only appear when PCS is started with the /O option. Command Run: < command > Command Run: < command > This log entry is created when you type anything at the anything DOS prompt and hit enter. The exact command is recorded. This is useful for recording internal DOS commands that the other log entry options can't record. The actual log entry isn't inserted into the log until after the command has executed and terminated. after NO keyboard activity for 1 hours and 15 minutes NO keyboard activity for 1 hours and 15 minutes This log entry indicates a period of keyboard inactivity. This does NOT mean that the computer was totally inactive during that period of time, only that no keys were pressed. Other tasks, such as report printing, may have been occurring. These entries are made after every 15 minutes ( or the selected interval ) of keyboard inactivity. Avg keys per minute: 101 - Elapsed time: 4 hours 32 Avg keys per minute: 101 - Elapsed time: 4 hours 32 minutes. minutes. This log entry indicates an overall average rate of key presses per minute at the time the log entry was made was 101. The average keys per minute rate is constantly updated internally, and each entry shows the average for the total or elapsed time indicated. In a business environment, the most significant entry would be the last one of the day, assuming that PCS was ___ loaded at the beginning of the work day, and terminated at the end of the same day. These entries are made automatically at the selected interval, or as soon thereafter as is it safe to do so. LOGENTRY log file entries: __________________________ These can be whatever you like. One recommended use is in your AUTOEXEC.BAT file to indicate when the computer is booted up. You might want to make it eye-catching, so it is easier to pick out of large log files when the computer has been re-booted during the day. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 23 Example: LOGENTRY ******** Computer Boot-up ******** PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 24 Appendix B Appendix B TSR ( Memory Resident ) Program Usage TSR ( Memory Resident ) Program Usage In designing the TSR programs included in the PC-SENTRY _________ package, every effort has been made to make them as safe as possible when running with other types of software. As any other TSR software developer will recommend, we also recommend that you install as few TSR programs as possible, and if possible, only ours. We have tested the memory resident programs as thoroughly as possible, under as many different situations as possible. If you must use other TSR software, try to install PCS last. ___ PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 25 Appendix C Appendix C Known Conflicts Known Conflicts SIDEKICK 2.0 and PCS ___ Sidekick must be loaded AFTER PCS as it causes the _____ keystroke counters to be suspended while it is active. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 26 Appendix D Appendix D Important Considerations Important Considerations IMPORTANT: CERTAIN PROGRAMS SHOULD NOT BE RUN WHILE ANY OF THE TSR PROGRAMS ARE ACTIVE. THEY COULD CAUSE SERIOUS PROBLEMS OR CAUSE THE SYSTEM TO "HANG" AND NEED TO BE RE-BOOTED. Disk optimization and unfragmenting programs. Disk diagnostic programs. High speed tape and disk backup programs. If you are running any of the TSR programs in a situation where the operator is unaware of their operation and there is a possibility that any of the these program types will be run, you can still allow the user access to these programs if you use the following procedure: For instance, if you wanted to run Norton Speed Disk on a regular basis, you could run it safely like this: First, RENAME SD.EXE _SD.EXE Then create this batch file called SD.BAT. PCS /D _SD%1 PCS This will unload PCS before running Speed Disk, then reload it ___ afterwards. This method can be used to run almost any utility without problems. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 27 Appendix E Appendix E Technical Support Policies Technical Support Policies Shareware Users _______________ Unregistered shareware users are not entitled to technical support. Registered shareware users are entitled to technical support by one of 4 methods. 1. Telephone - 805-682-3202 between the hours of 9:00 AM and Telephone 4:00 PM Pacific Time. 2. FAX - Our FAX number is 805-569-0451. FAX 3. Compuserve - Our Compuserve ID is 75500,2610 Compuserve 4. Mail - You may write us anytime with a problem, suggestion, or Mail observation. We appreciate and solicit suggestions for improvement and added functionality. Solid Oak Software Inc. Solid Oak Software Inc. P.O. Box 31004 Santa Barbara, CA 93130 Commercial Version Users ________________________ Commercial version users can use any of the above methods plus are given a toll free number to use for support. Commercial version users are given priority for support. PC-SENTRY Copyright (c) Solid Oak Software Inc. 1991 Page - 28