Silicon ServiceSM FullExpress provides comprehensive system support to help you maximize return on your equipment investment, with the accelerated on-site response many businesses need. This program delivers four-hour, on-site support, telephone support from our call center experts, and remote hardware and software diagnosis.
FullExpress Features
- 5x9 Telephone Support
- A single call links you to our call center. Software and hardware experts work with you to trouble-shoot your problem, identify the solution, and get you back to work quickly.
To streamline this process, engineers can remotely log onto your machine, using advanced software tools to analyze the system. Coverage hours are from 8 a.m. to 5 p.m. local time, Monday through Friday, excluding Silicon Graphics holidays.
- 5x9 On-Site Support and Parts Availability
- On-Line Support Tools
- Software Updates
- Information Services
FullCare Extended Warranty
FullExpress is available as an extended warranty program with system purchase. The FullExpress Extended Warranty may be purchased for a term of one to five years.
This support program is available on all systems in most locations. Response times and availability may vary by geographic location. Contact your local Silicon Graphics sales office for more information.