Silicon ServiceSM FullExpress provides comprehensive system support to help you maximize return on your equipment investment, with the accelerated on-site response many businesses need. This program delivers four-hour, on-site support, telephone support from our call center experts, and remote hardware and software diagnosis.
FullExpress Features
- 5x9 Telephone Support
- 5x9 On-Site Support and Parts Availability
- Four-Hour Response
If you require on-site assistance, a support engineer will arrive at your site to service your system. Coverage hours are from 8 a.m. to 5 p.m. local time, Monday through Friday, excluding Silicon Graphics holidays.- On-Line Support Tools
- Software Updates
- Information Services
FullCare Extended Warranty
FullExpress is available as an extended warranty program with system purchase. The FullExpress Extended Warranty may be purchased for a term of one to five years.
This support program is available on all systems in most locations. Response times and availability may vary by geographic location. Contact your local Silicon Graphics sales office for more information.