Silicon ServiceSM FullCare provides comprehensive system support to help you maximize the return on your equipment investment. This program delivers next-day, on-site support, telephone support from our technical experts, and remote hardware and software diagnosis.
FullCare Features
- 5x9 Telephone Support
- A single call links you to our call center. Software and hardware experts work with you to trouble-shoot your problem, identify the solution, and get you back to work quickly.
To streamline this process, engineers can remotely log onto your machine, using advanced software tools to analyze the system. Coverage hours are from 8 a.m. to 5 p.m. local time, Monday through Friday, excluding Silicon Graphics holidays.
- 5x9 On-Site Support and Parts Availability
- On-Line Support Tools
- Software Updates
- Information Services
FullCare Extended Warranty
FullCare is available as an extended warranty program with system purchase. You may purchase the FullCare Extended Warranty for terms of one to five years.
This support program is available on all systems in most locations. Response times and availability may vary by geographic location. Contact your local Silicon Graphics sales office for more information.