Silicon ServiceSM FullCare provides comprehensive system support to help you maximize the return on your equipment investment. This program delivers next-day, on-site support, telephone support from our technical experts, and remote hardware and software diagnosis.
FullCare Features
- 5x9 Telephone Support
- 5x9 On-Site Support and Parts Availability
- Next-Business-Day Response
If you require on-site assistance, a support engineer will arrive at your site to service your system. Coverage hours are from 8 a.m. to 5 p.m. local time, Monday through Friday, excluding Silicon Graphics holidays.- On-Line Support Tools
- Software Updates
- Information Services
FullCare Extended Warranty
FullCare is available as an extended warranty program with system purchase. You may purchase the FullCare Extended Warranty for terms of one to five years.
This support program is available on all systems in most locations. Response times and availability may vary by geographic location. Contact your local Silicon Graphics sales office for more information.