CarPoint Help - Shopping for a Car

Looking for advice on buying a car

In CarPoint you will find articles on shopping for a new or used car, including safety, leasing, how to negotiate with the salesperson, and others. Each week there will be new articles.

On the home page click Advice.
The Advice page appears.
Click one of the advice articles to link to that article.

Using the Auto-By-Tel buying program

On the home page click a vehicle category.
Click the vehicle you are interested in.
When the article topics appear, click the Buying Service link.
The Auto-By-Tel page appears.
Read the instructions, and scroll down to the bottom of the page where there are three links: Immediate Buyer, Serious Buyer and Future Buyer.
Select the type of buyer you are.
The Auto-By-Tel Purchase Request form appears.
Follow the request form instructions.
At the bottom of the page click the SEND REQUEST button. If you want to redo the form, click the CLEAR FORM button.
You should receive an e-mail reply within the next two business days.

This program is designed to assist you in shopping for a new car and avoiding the time and hassle often associated with such a purchase. CarPoint's online car-buying solution is not a brokering service, but is designed to provide you with prompt and easy access to Auto-By-Tel's well-established online buying program. The actual buying program available through CarPoint is provided to you by ABT through its network of Subscribing New Car Franchise Dealers. Purchase of any new vehicle may be subject to price and availability from the ABT Subscribing Dealer. Any purchase of a new vehicle through the ABT buying program will be governed by the terms of your agreement with ABT and/or the ABT Subscribing Dealer. Microsoft makes no representations or warranties regarding ABT's buying program or the ABT Subscribing Dealers.

Problems submitting the Auto-By-Tel form

When filling out the form to purchase a vehicle through Auto-By-Tel, you may recieve the following error message:

"Your request could not be processed because a required field was left blank..."
In this case, go back to the form, and make sure you filled all of the fields with asterisks next to them. Click the Send Request button again to resend the form.

Auto-By-Tel support numbers

The following phone numbers connect you with Auto-By-Tel representatives. Please do not use these numbers for questions about Microsoft CarPoint. Use these ABT numbers for help after you have submitted a Purchase Request.

Main customer assistance	(800) 579-3952

Pacific (Alaska, California, Idaho, Nevada, Oregon, Washington)	James Dittemore ext. 103

Western (Arizona, Colorado, Hawaii, Montana, New Mexico (including El Paso, TX), Utah, Wyoming)	Bill McLaughlin ext. 108

Plains (Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota)	Bill McLaughlin ext. 108

Central (Arkansas, Illinois, Indiana, Louisiana, Michigan, Oklahoma, Texas, Wisconsin)	Ramon Phillips ext. 134

Southeast (Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee)	Eileen Annan ext. 110

Mid-Atlantic (Delaware, Maryland, New Jersey, Ohio, Pennsylvania, Virginia, West Virginia, Washington DC)	Joyce Thompson ext. 136

Northeast (Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont)	Dale Bruner ext. 104

Western Canada (Alberta, British Columbia, Manitoba, Northern Ontario, Saskatchewan)	Laurence Malley (604) 469-7016

Ontario Southern Ontario	Paul Simmonds (905) 276-2686

Eastern Canada (New Brunswick, Newfoundland, Nova Scotia, Prince Edward Island, Quebec)	Alain Lambert (514) 674-4697

Auto-By-Tel will not process more than one request per person. Multiple requests from the same person will be omitted from the system. The Auto-By-Tel program is designed as a leasing and purchasing program, not a shopping or quoting service.

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