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Orders The following is for guidance only, for Terms and Conditions please refer to United Kingdom Conditions of sale. Use one of our official order forms whenever possible. The delivery note returned with your order will have your customer number and your name printed on it. Please keep a note of this number and use it on any further order or correspondence. SEND ALL MAIL TO MAPLIN ELECTRONICS, VALLEY ROAD, WOMBWELL, BARNSLEY, S YORKS, S73 0BS. Keep an accurate copy of your order so that you can check that we have sent you exactly what you have ordered. We will send an itemised invoice with your order that shows exact costs. Please do not write queries or anything other than your order on the order form unless the query is about something you are ordering this time. If you have any other enquiry, write it on a separate piece of paper with your name and address and customer number if known. Telephone Your Order - 0870
264 6000 See Ordering Information
below Payments can be made by Cheque, Credit Card, Postal Order, Giro transfer or Transcash. Cheques and postal orders should be made payable to "Maplin Electronics". In your own interest cross all cheques or postal orders sent in the post with two straight lines across the centre and marked payee only. For details of the Credit Cards we accept and details of Transcash and Giro transfers, see Credit Cards below. Do not send cash unless the envelope is registered at the Post Office. If you send cash in an ordinary envelope the Post Office may compulsorily register it and we regret that we cannot accept such letters. Remember to enclose with your order the numbered credit note if you are claiming credit. Please remember to add the £2.50 inc. VAT charge on small orders below £30.00 inc VAT. Credit Accounts For bona fide Business, Educational or Government Establishments a credit account may be opened subject to status. Application forms are available upon request. Credit/Direct Debit Cards We are pleased to accept orders with payment by any of the following credit/direct debit cards: Access, American Express, Barclaycard, Connect, Eurocard, Mastercard, Visa, Switch and Worldwide. We also accept most company procurement cards please enquire. NEVER send your card to us. Simply write the number and expiry date of your credit card on your order, sign it and send it to us, if you are using a Switch card, we also need to know the issue number. Do not include any cash. Place your Order at your Post Office Simply ask for a form in your Post Office and write your order on it along with our TRANSCASH number. You then pay the amount due to the cashier at the Post Office (plus a small fee to the Post Office) and that’s it. No stamps to buy, no letters to post, no fiddly Postal Orders. We receive your order within four to five days and can despatch it immediately. Please do not include enquiries; orders only. TAKE A NOTE OF MAPLIN’S TRANSCASH NUMBER NOW - TRANSCASH 308 8065. USE IT AT YOUR LOCAL POST OFFICE NOW! Paying by Giro Transfer You can transfer money from your Giro account directly into our Giro account by completing and sending to the National Giro Centre, in one of your National Giro postage paid envelopes, one of your own National Giro transfer/deposit forms. Write your order and your customer number (if you know it) on the back of the form. We receive your order in three to four days and can despatch it immediately. Make a note of Maplin’s National Girobank account number no. 3076652 Please do not send Giro transfers to us as this will cause considerable delay. Use a crossed Girocheque if you wish to send money directly to us. Special Note for Customers in the Channel Isles Customers in the Channel Isles do not have to pay British VAT, and should mark their orders “Export”. Use VAT exclusive prices only. How To Order From BFPO Addresses If your BFPO address is in Northern Ireland you must use the ordinary inland prices, but if your BFPO address is elsewhere in the world you do not have to pay VAT but small order charges will be applied. However if any item is too large or heavy for despatch by BFPO you must supply a civilian address and pay extra for carriage at cost. Should the rules pertaining to VAT change due to government legislation, VAT will be charged at whatever rate is in force at the date we despatch your order. Credit for Out of Stock Items When we are out of stock of an item that you have ordered we may issue a numbered credit note. If you do not want to buy anything further from us, simply put the credit note with your name and address and your request for a refund in an envelope and send it to us using the Freepost address. We will send a cheque refund by return of post. We regret that we cannot refund by Postal Order and we can only refund cash if you provide a Post Office registered envelope prepaid with the correct stamp. If any item on your invoice is marked “to follow” then we will automatically send it to you as soon as it comes into stock. If you wish to cancel then you can do so at any time until we despatch the goods and we will refund your money as described above. Despatch All orders received by 8pm are despatched the same day whenever possible. Orders having a total weight of less than 1kg are despatched by first class letter post. Orders having a total weight over 1kg are despatched by 24-hour fast carrier (for most areas in the UK). For faster or guaranteed delivery, please see front of catalogue.  Payment Payment may be made by Cheque, Credit Card, Postal Order, Giro transfer or Transcash. Cheques and postal orders should be made payable to "Maplin Electronics". In your own interest cross all cheques or postal orders sent in the post with two straight lines across the centre and marked payee only. For details of the Credit Cards we accept and details of Transcash and Giro transfers, see Credit Cards below. Do not send cash unless the envelope is registered at the Post Office. If you send cash in an ordinary envelope the Post Office may compulsorily register it and we regret that we cannot accept such letters. Remember to enclose with your order the numbered credit note if you are claiming credit. Please remember to add the £3.36 ex. VAT charge on small orders below £25.00 ex VAT if you do not have a account. Credit Accounts For bona fide Business, Educational or Government Establishments a credit account may be opened subject to status. Apply using the form in the back of the paper catalogue, download the PDF file or contact our Accounts team on 01702 554187. Credit/Direct Debit Cards We are pleased to accept orders with payment by any of the following credit/direct debit cards: Access, American Express, Barclaycard, Connect, Eurocard, Mastercard, Visa, Switch and Worldwide. We also accept most company procurement cards Ð please enquire. NEVER send your card to us. Simply write the number and expiry date of your credit card on your order, sign it and send it to us, if you are using a Switch card, we also need to know the issue number. Do not include any cash. Place your Order in your Post Office Simply ask for a form in your Post Office and write your order on it along with our TRANSCASH number. You then pay the amount due to the cashier at the Post Office (plus a small fee to the Post Office) and that's it. No stamps to buy, no letters to post, no fiddly Postal Orders. We receive your order within four to five days and can despatch it immediately. Please do not include enquiries; orders only. Take a note of Maplin's TRANSCASH number now Ð TRANSCASH 308 8065. Use it at your local Post Office now! Special Note for Customers in the Channel Isles Customers in the Channel Isles do not have to pay British VAT, and should mark their orders ‘‘Export’’. Use VAT exclusive prices only. How To Order From BFPO Addresses If your BFPO address is in Northern Ireland you must use the ordinary inland prices, but if your BFPO address is elsewhere in the world you do not have to pay VAT but small order charges will be applied. However if any item is too large or heavy for despatch by BFPO you must supply a civilian address and pay extra for carriage at cost. Should the rules pertaining to VAT change due to government legislation, VAT will be charged at whatever rate is in force at the date we despatch your order. Credit for Out of Stock Items When we are out of stock of an item that you have ordered we may issue a numbered credit note. If you do not want to buy anything further from us, simply put the credit note with your name and address and your request for a refund in an envelope and send it to us using the Freepost address. We will send a cheque refund by return of post. We regret that we cannot refund by Postal Order and we can only refund cash if you provide a Post Office registered envelope prepaid with the correct stamp. If any item on your invoice is marked Ôto follow' then we will automatically send it to you as soon as it comes into stock. If you wish to cancel then you can do so at any time until we despatch the goods and we will refund your money as described above. Satisfaction Guaranteed 14-Day Money-Back Guarantee for Mail Order Customers If you change your mind and are not fully satisfied with your purchase, simply return the item(s) within fourteen days and you will receive a full refund or exchange at your option. We only ask that goods must be unused and in their original packaging complete with your proof of purchase. This guarantee does not apply to computer software, speakers, cut lengths of cable, books, loose batteries or semiconductors or where we have agreed to purchase an unusually large quantity or a product not normally stocked by us. KIT BUILDING SERVICE If you wish to purchase one of our projects but feel you are unable to construct it we will be happy to build and fully test it for you. Please contact our Customer Service department on 0870 264 6002 for details. Project Fault Finding Before you write try to narrow down the fault: it's hard to help you if you just say it doesn't work, since in most cases the fault could be almost anything. Most designs follow a logical sequence so, if possible, check to see if any parts of the circuit are operating correctly and make a note of every test you make. You will undoubtedly require a multimeter and in audio circuits a crystal earpiece can be useful as only the tip need be connected to enable you to hear what is happening throughout the circuit and the extremely high impedance of this monitor will not cause the existing conditions to change. Always check the power supply voltages and voltage rails in the circuit, and check that all points that should be at earth potential are correct, especially when you have several seemingly unconnected faults hums and buzzes are almost always caused by incorrect earthing, poor layout or interconnecting wires that are too long. Poor soldering is one of the most common causes of faults. Keep the soldering iron tip clean and free from build-ups of flux by wiping it on a damp rag or sponge, but ensure that it is always tinned covered with a layer of molten solder with a new iron, tin the new bit by wiping the molten solder over it with a piece of card or rag. It is most important that both sides of a joint are heated together by the iron If one side is cold the flux from the solder will flow around it and insulate it from the other side, exactly the opposite to what is wanted. |
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