9.0 Contacting The Authors

If you have any bug reports or suggestions for NetFinder, we'd like to hear from you about them.

If you have a bug to report, please include the following information so we can replicate the problem and fix it:

1. The type of computer you have (model, amount of memory, whether virtual memory or RamDoubler is installed), and any extensions you think may be part of the problem
2. Whether you are using MacTCP or Open Transport and which version it is
3. Which FTP site(s) cause the problem
4. What settings/preferences you are using

If you can isolate the cause, then that will make it much easier and much more likely that we will able to fix the bug. It will also save us from having to ask you for more info. Here are several simple things to try:

1. Turn off/on virtual memory or RamDoubler
2. Turn off all extensions except networking extensions
3. Giving NetFinder more memory
4. Changing any preference to "compatible" if it has such an option
5. Deleting the NetFinder preferences (in the "NetFinder Preferences f" folder) and the Internet Config preferences (called "Internet Preferences" and located in your Preferences folder). If you want keep your current preferences, just move them out of whatever folder they are in (after first quitting NetFinder and/or Internet Config), run NetFinder and/or Internet Config to get a new set of preferences, and then try to reproduce the problem. If it goes away, it's probably a bad preferences file. To restore your preferences that you previously moved out, select the file(s) and choose "Put away" from the Finder's File menu.

Peter Li at <pli@ozemail.com.au> (networking issues)

or

Vincent Tan at <vtan@mail.usyd.edu.au> or <VincentTan@kagi.com> (interface issues)

If you're not sure know who to send the mail to, send it to both of us.

Please put in the "Subject" field of your e-mail either

"NetFinder - Suggestion" for any suggestions,

or

"NetFinder - Bug" for any bug reports

or

"NetFinder" if you just wish to write about something in general.

We ask this of you because we both get our fair share of e-mail so we tend to ignore any e-mail that does not have a subject that tells us what the letter is about.

For bug reports, please specify these items:

• what Mac model you are using (specifically, whether it is a 68K or PowerPC Mac)
• what version of System software you are using
• what networking software you have installed, specifically:
  • whether it is MacTCP or Open Transport
  • what version of MacTCP or Open Transport it is
• WHAT VERSION OF NETFINDER YOU ARE USING. If you do not specify this then we will reply with an email asking you to specify what version you are using and asking you to get the LATEST version if you don't have it. WE WILL NOT WASTE OUR TIME INVESTIGATING/FIXING BUGS THAT HAVE ALREADY BEEN FOUND AND FIXED.
• the URL of the site that is giving problems (if appropriate)
• a copy of the relevant part of the transcript if it will help. To do this, you can either open the transcript window, select the transcript text, and copy the selected text to the clipboard and then paste it into your email, or you can turn on the "Log transcript to disk" preference to create a transcript file, open the transcript file (located in the "NetFinder Preferences f" folder) with a text editor, and then send the relevant part of the transcript. Please send only the relevant part because looking through 50K (say) of transcript isn't much fun.
• instructions on how to reproduce the problem (eg, open this dialog and click that button, etc, etc.)

We ask for this information because we receive many bug reports that are not very helpful because they lack sufficient information for us to track down the bug.

By helping us, you will help yourself: we'll fix the problem if we can, and you will have software that is more bug-free.