Innovation First Policies

Innovation First warrants our products to be free from defects in manufacturing, materials and workmanship for a period of four (4) months from the date of purchase. This warranty covers normal use within the limits specified as stated in the applicable data sheets. This warranty does not cover abuse, misuse, incorrect wiring, alterations, connector damaged, or robot competition damage.

Claims for shipping shortages, errors, or defective materials must be in writing and received by Innovation First within ten (10) days after receipt of shipment by buyer. Failure to make such claim within the stated period shall constitute an irrevocable acceptance of the goods and an admission that they fully comply with all the terms, conditions of the Buyer's order.

Products Repair Under Warranty: If you do receive an item that is defective, we will repair or replace it at no cost to you while the warranty is in effect (we do reserve the right to choose whether we will repair or replace the item).

Product Repair Out of Warranty: The term "Out of Warranty" includes products whose warranty period has expired and products whose failure was caused by factors outside of Innovation First control.  Out of Warranty products may not be capable of being returned to the exact original specifications or dimensions. Innovation First reserves the right to refuse the repeated Out of Warranty repair of the same products.

Return Merchandise Authorization (RMA): The buyer should contact Innovation First prior to the return of any products(s) to obtain an RMA number that will be used to track the product. For all repairs, the customer pays freight to and from our facility. For all warranties, the customer pays freight to our facility and Innovation First pays for ground freight back to the customer. Express shipping options are available.