Labels:text | screenshot | font OCR: You are the technical services manager for a large manufacturing plant. You have a staff of computer service technicians that make service calls throughout the facility. In the past six months, you have noticed the following breakdown on your service calls: Part replacement 43% User error 12% No trouble found 35% User fixed problem prior to call 10% Your monthly customer report cards average as follows: Very happy with service 10% Somewhat happy with service 15% No strong opinion 20% Less than happy with service 30% Very unhappy with service 25% Based on these numbers, what would be a reasonable course of action?
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