TRAXXSupport is a powerful and flexible application for tracking and supporting a customer-user database for Technical Support, Help Desk, Product Defect Tracking or Field Service/Logistics. Administration: Queues; Remote-Host Communication; Database Replication; Unlimited User-Defined Screens (Multi-level, Calculations, Defaults, Auto population, Custom Look-up Tables, Browsers/Menus, Resequencing of Cursor, Alpha, Numerica Fields, Data, Monetary Fields); Fax Integration; Auto-Fill Fields; and much more. Users: Dynamically-Defined Key Word Searches on Long Text; Notification Alerts; Callback Management; Action Items Reminders; Multiple, Partial-Field Queries (Relational Operators, Wild Card). Managers: Escalation Alerts; Call Metrics Reporting; Contracts Mgmt.; Response Management (Scripting-Intelligent, Logical, Branching); Expert System Option.
John Schofield
TRITECH Information Strategies
19672 Stevens Creek Blvd.
Suite 192
Cupertino, CA 95014
USA
408-252-5441
408-252-5442 (fax)
For applications in related solution areas, see the following indices: Data Management, Expert Systems, Integrated Office Software, Quality Assurance, Systems Integration, Telecommunications, Transaction Processing, the developer index for TRITECH Information Strategies and the market segment index for Services & Consultants.
TRAXXSupport is a Trademark of TRITECH Information Strategies
