PCMS*HelpBench is designed to support the Help Desk functions of recording, and managing the closure of incidents through a process workflow.
PCMS*HelpBench is fully integrated with the PCMS product family. Incidents can be escalated into an enhancement requests or defect reports that are stored within PCMS as change-documents. Alarms and escalations within PCMS*HelpBench trigger mail notification to the key engineers responsible for the identified product line. Engineering can work on the corresponding change, feedback is provided back to the Help Desk on the status of the change and its current availability. Improved customer satisfaction and reduced cycle times of incident closure result. In addition, sales and marketing can request enhancements and retrieve product update information via PCMS*HelpBench.
Michael Di Nola
Public Relations and Sales
SQL Software
8500 Leesburg Pike
Suite 405
Vienna, VA 22182
USA
703-760-0448
703-760-0446 (fax)
pr@sqlsoftware.com
For applications in related solution areas, see the following indices: Data Management, Database, Development Tools, Productivity Tools, the developer index for SQL Software and the market segment index for Database Management Systems.
