Primus SolutionBuilder allows customer support analysts supporting complex, high-technology products to quickly answer customer questions. The system works through the rapid framing of searches, searching of multiple on-line resources simultaneously, and capturing solutions and saving them for successive reuse. SolutionBuilder operates enterprise-wide on a client-server basis, and is capable of retrieving information from connected databases, on-line bug reports, text retreval systems and previous solution records. The technology helps redirect support analysts' efforts from concentrating on how to define specifice search stategies for a problem, to how to resolve the problem itself.
Jene Leiner
Marketing Comm. Mananger
Symbologic Corporation
1601 Fifth Avenue
Suite 1900
Seattle, WA 98101
USA
206-292-1000
206-292-1825 (fax)
For applications in related solution areas, see the following indices: Office Automation, the developer index for Symbologic Corporation and the market segment index for Database Management.
SolutionBuilder is a Registered Trademark of Primus
