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|Bº |6Diskussion |Bº                    ^1 Blue Notes |B                    º |6Diskussion |Bº
|BÈÍÍÍÍÍÍÍÍÍÍÍÍÊÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÍÊÍÍÍÍÍÍÍÍÍÍÍͼ

 --INTERNATIONAL--

        For Canadian Versions of BBD, the following field changes should be
   made:  SSN = should be changed to SIN (Social Insurance Number); State =
   should be changed to province, with four spaces; Zip Code = should be
   changed to Postal Code, ex. L4J-6R7.

^RAlan T. Dome
^RToronto, Ontario, Canada

        Regards to all of you from down under.  I would like to see a few
   modifications to your programmes so that we can use them, such as the
   provision for three letters in the state field, and the provision to use
   four numerals in the Post Code or as you Americans call it, the Zip Code
   field (gee you yanks sure use funny names).

^RDenis Smithson
^RQuakers Hill, NSW, Australia


 ^1>    Thank you for the information.  We will try to take it into account
 ^1>as we develop (or redevelop) any of our programs.  As our publication
 ^1>crosses more international boundaries, we want to allow readers to make
 ^1>the fullest possible use of the software.
 ^1>
 ^1>    We welcome such information from any of our readers.    
|5ÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜÜ

 --TECHNICAL SUPPORT--

        Some of your programs hang up my computer.  CHIME was a recent example.
   When I select "Run It" I wind up with a blinking cursor at the upper left
   of a blank screen and nothing on my keyboard responding.  Have to reboot.
   Any ideas?                               

^RBob Wilson
^RVan Nuys, CA 


 ^1>    Yes, compatibles aren't!  TSR's (like CHIME) are even more susceptible
 ^1>to compatibility problems than other types of programs.
 ^1>
 ^1>    We choose test configurations to try to catch these at an early
 ^1>stage, but trying to test on all possible configurations is a losing
 ^1>proposition.  Even some IBM systems aren't compatible to most others in
 ^1>certain configurations:  CGA boards with monochrome monitors, etc.
 ^1>
 ^1>    All of which just goes to explain why we ask for a GREAT deal of
 ^1>information about your system when you report a problem.  Sometimes we can
 ^1>detect a commonality -- the ideal case.  More often we find that different
 ^1>systems spawn different symptoms, sometimes pointing to one problem,
 ^1>sometimes to more than one.
 ^1>
 ^1>    So, when you report a problem, try to answer as many of the following
 ^1>questions as you can.  If it looks like a ridiculously long list to you,
 ^1>think of the tremendous number of combinations which exist in
 ^1>"compatibles."
 ^1>
 ^1>   1.  Manufacturer, Model Number, Microprocessor.
 ^1>   2.  Memory (RAM).
 ^1>   3.  Display Screen & Display Adapter.
 ^1>   4.  DOS Version.
 ^1>   5.  Executed from floppy disk or hard disk, & disk space remaining.
 ^1>   6.  Memory resident programs in use (TSR's).
 ^1>   7.  Contents of any "config.sys."
 ^1>   8.  Contents of any "autoexec.bat."
 ^1>
 ^1>    One of our planned projects (wish list stage) is a program which would
 ^1>look at the host system and display as much of this information as
 ^1>possible.  We want to make it easy for you to get the response you need
 ^1>from our technical support group.
 ^1>
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