What's New in VirusScan for Windows 95 v2.0.9 (9612) Copyright 1994-1997 by McAfee, Inc. All Rights Reserved. Thank you for using McAfee's VirusScan for Windows 95. This What's New file contains important information regarding the current version of this product. It is highly recommended that you read the entire document. McAfee welcomes your comments and suggestions. Please use the information provided in this file to contact us. ___________________ WHAT'S IN THIS FILE - New Features - Known Issues - Installation - Documentation - Frequently Asked Questions - Additional Information - Contact McAfee ____________ NEW FEATURES * ENHANCEMENTS * 1. VirusScan95 now provides detection of the LAROUX Excel Macro virus. A remover for the LAROUX Macro virus is available as a separate component from McAfee via the Internet. 2. During installation, VirusScan95 now offers an option to uninstall the pre-existing version of VirusScan before proceeding with the installation of the new version. * NEW VIRUSES DETECTED * This DAT file (9612) detects the following 323 new viruses. Locations that have experienced particular problems with specific viruses are also identified. _359 ALEXE.1287 AMBULANCE.2124 ANDREEW.805 ANOTHERW.706 ANTIARJ.977.B ANTICOM.142 ANTITRACE.1946 ANTI_DAF ARCV.1183 ARME.411 ATOM.B AUSTRALIAN PARASITE.306.A BABABOO.276 BADLESS.494 BANDUNG.C BARROTES.1461 (Spain) BATCOMPI TROJAN BEAST.K BELL.286 BERLINHQ.434 BJK.2814 BLIMP3.982 BLOSSOM.1087 BOOTCOM.512 DROPPER BOOTEXE.444 BOOTEXE.453.A BOOTEXE.453.B BOOTEXE.453.C BOOTEXE.453.D BOOTSECTOR.TROJAN BORN2LOOSE.970 BOSO.1037 BOZA.C.INTD BROWNIE.688 BURGLAR.777 BURGLAR.824 BURGLAR.877 BW.294 BW.304 BW.309 BW.323 BW.649.B BYTEWARRIOR.1159 CATHERINE.1365 CB.450 CHANG.3584 CHAOS.1241 CIVIL_II.438 CIVIL_II.440.A CIVIL_II.440.B CLOUDS.705 CLOUDS.718 CMOSDENSE.807 CMOSMESS.3710 CMPUFON TROJAN COLORS.E COLORS.F COLORS.G COLORS.H COMBI.1106 COMPAN.12747 CONCEPT.L CONCEPT.M COUNT10 (US) CPP.239 CRAZY.1024 CREATE.795 CRIMINAL.1794 CROATIA_II.560 CYBERTECH.668 D-K.559 DANIEL DESTROYER.264 DIMA.325 DIR-II.AL DITWET.465 DITWET.466 DIVINA.B DIVINA.C DIW.229 DIW.288 DIW.386 DIW.488 DIW.555 DNEPR.377 DOS_1.185 DRUID.337 DUMB.192 EDDY.1316 EDDY.1326 ELVIRA.239 EMHAKA.1596 EUMEL.345 EUMEL.347.A EUMEL.347.B EUMEL.363.A EUMEL.363.B EUMEL.363.C EUMEL.381.A EUMEL.381.B EUMEL.383.A EUMEL.383.B EUMEL.391 EUMEL.406 EVENTIDE.1061 EXE2WIN.116 EXE2WIN.182 EXECF (Switzerland) FALLEN ANGEL.338 FAMILY.1032 FATHER_MAC.794 FIS.736 FORM.N (France) GEOGRY.406 GOODBYE GROG.216 GROG.765 GROG.1013 GROG.1146 GROG.DELICIOUS GROG.ENMITY_1_0 GROG.ENMITY_2_0 GROG.ENMITY_2_1 GROG.OUTWIT-C GROG.OUTWIT-E HEL666.4255 HI HLLC.4045 HLLC.4112 HLLC.7508 HLLC.8736 HLLC.21603 HLLO.2783 HLLO.3008 HLLO.3800 HLLO.3816 HLLO.12288 HLLO.OJ.15788 HLLP.3779 HLLP.4228 HLLP.4320 HLLP.4320 - DROPPER HLLP.5846 HLLP.6114 HLLP.7000.A HLLP.7128 HLLP.7720.A HLLP.10000 HLLP.10217 HLLP.10460 HLLP.DUPALEC.B HLLP.JOJO.4416 (Philippines) IMMORTAL.2174.A INSTALLVIVID TROJAN INTRUDER.1347 IR&MJ ITALIAN:IT IVP.321 IVP.366.B IVP.582 IVP.693.B IVP.927 (Italy,Internet?) JEFF.812 KATVIR.623 KIEV.1942 KILLER.TROJAN KIRTI.2000 LEPROSY.ANARCHY.469 LESBOSEX TROJAN LESBOSEX TROJAN DROPPER LITTLE.159 LK DROPPER LOOK.C:TW (*) (Taiwan) LUCID.699 LUNCH.B MAGNUM (Internet) MARKUS.5415 (*) MARKUS.MBR (*) MAX.347 - GENERATION 1 MDMA.B MDMA.C (Australia) MDMA.D MDS.331 MILAN.63 MMIR.282 MORG.841 MORG.948 MORG.1017 MULTI_ANI (US/France) MUTAGEN.1372 NICEDAY.A (US) NIKI:IT NIRVANA NIRVANA.DROPPER NLA.333 NOVEMBER_17TH.1007 NPAD.B NPOX.1584 NPOX.1723 NTMY.1722 (Europe) NUT.2900 NUTCRACKER.2725.B OGWO.446 ONE HALF.3518 OUTLAW.A OUTLAW.B OVERDOZE.563 OVERDOZE.578 OVERDOZE.580.A OVERDOZE.580.C OVERDOZE.584 OVERDOZE.587 OVERDOZE.590 OVERDOZE.600.A OVERDOZE.600.B PAPER PESTER.OVERLAY PHALCON.1116 (Romania) PIT.611 PIT.611.B PLOVE.327 PRINCEPTOR.987 PS-MPC.204 PS-MPC.272 PS-MPC.312.A PS-MPC.331.A PS-MPC.331.C PS-MPC.333 PS-MPC.335.B PS-MPC.397.A PS-MPC.399.B PS-MPC.401 PS-MPC.424.A PS-MPC.437 PS-MPC.440 PS-MPC.443 PS-MPC.444.C PS-MPC.455.A PS-MPC.460 PS-MPC.480 PS-MPC.481.B PS-MPC.482.A PS-MPC.496.B PS-MPC.504 PS-MPC.510 PS-MPC.515.A PS-MPC.519.A PS-MPC.524.A PS-MPC.533.B PS-MPC.598 PS-MPC.627 PS-MPC.658 PS-MPC.676 PS-MPC.691.B PS-MPC.934 QUARK.1600 (Philippines) RAPI (US) RYCHO.1536.A SCRAPPY.416 SCROLL.600 SEVILLA.2002 (Spain) SHADOWBYTE SILLYC.110 SILLYC.191 SILLYC.213 SILLYC.215.C SILLYC.226.B SILLYCOMP.116 SPLIT.4300 SPY104.1089 (Romania) TARGET.B TELECO.1000 TENTACLE.10504 THEATRE.A:TW (*) (Taiwan) TRACER.722 TRACER.762 TRIVIAL.30.INTENDED TRIVIAL.42.L TRIVIAL.42.M TRIVIAL.45.L TRIVIAL.51 TRIVIAL.60.C TRIVIAL.64.D TRIVIAL.94 TRIVIAL.156 TROJAN TROJAN TWNO.A:TW (*) (Taiwan) TWNO.B:TW (INTENDED) (*) (Taiwan) TWNO.C:TW (*) (Taiwan) TWNO.D:TW (*) (Taiwan) UPS.1155 VCC.594 VCC.1045 VCL.1725 (Denmark) VCL.BRUTUS.296 VIENNA.559 VIENNA.604 VIENNA.923 VIENNA.1278 VIVIAN.1183 WALHALA.1283 WALLY.981 WAZZU.I (US) WAZZU.K WAZZU.L WAZZU.M WAZZU.Q WAZZU.R WAZZU.S WAZZU.T WAZZU.U WAZZU.X (US) WAZZU.Z WAZZU.AA WEATHER.A:TW (*) (Taiwan) WEATHER.B:TW (*) (Taiwan) WEATHER.C:TW (*) (Taiwan) X-RAY.2050 XUXA.1984 YOUTH.991 ZAP.469 TROJAN ZIPHACK TROJAN (*) Requires 2.5.4 scan engine for detection. * NEW VIRUSES REMOVED * This DAT file (9612) removes the following 97 new viruses. Locations that have experienced particular problems with specific viruses are also identified. AB6A.3500 AB6B.3500 AB6C.3500 APOCALIPSE.1685 ATOM.B BABABOO.276 BANDUNG.C BARROTES.849 (Spain) BARROTES.1194 (Spain) BARROTES.1303 (Spain) BARROTES.1461 (Spain) BARROTES.1874 (Spain) BURGLAR.777 BW.294 CMOSMESS.3710 COFFEESHOP.1568.TPE COLORS.E COLORS.F COLORS.G COLORS.H COMPAN.12747 CORDOBA.2209 COUNT10 (US) DANIEL DIALOGOS.1350 DIALOGOS.1522 DITWET.466 DIVINA.B DIVINA.C EDDY.1309 EMHAKA.1596 FORM.N (France) GIJON GOODBYE GROG.1013 GROG.1146 GROG.765 GROG.DELICIOUS GROG.OUTWIT-C HAMME.1203 HI INT78.947 (Europe) IR&MJ ITALIAN:IT IVP.927 (Italy,Internet?) JULY_13TH KIEV.1942 LAROUX (*) LOOK.C:TW (Taiwan) LUNCH.B MAGNUM (Internet) MALAGA.2389 MALARIA.849 MARKUS.MBR (*) MAX.347 MDMA.B MDMA.C (Australia) MDMA.D MMIR.282 NICEDAY.A (US) NIKI:IT NO_FRILL.843 (Australia) NPAD.B NPOX.1723 NTMY.1722 (Europe) OUTLAW.A OUTLAW.B PAPER PS-MPC.934 RAPI (US) SEVILLA.2002 (Spain) STARDOT.789.A TARGET.B TELECO.1000 THEATRE.A:TW (*) (Taiwan) TRACER.722 TRACER.762 TWNO.A:TW (*) (Taiwan) TWNO.B:TW (INTENDED) (*) (Taiwan) TWNO.C:TW (*) (Taiwan) TWNO.D:TW (*) (Taiwan) VCL.1725 (Denmark) VIENNA.604 WAZZU.I (US) WAZZU.K WAZZU.L WAZZU.M WAZZU.R WAZZU.S WAZZU.T WAZZU.U WAZZU.X (US) WAZZU.Z WAZZU.AA WEATHER.A:TW (*) (Taiwan) WEATHER.B:TW (*) (Taiwan) WEATHER.C:TW (*) (Taiwan) XUXA.1984 (*) Requires 2.5.4. scan engine for removal. Name changes: 849 -> BARROTES.849 BANDUNG.B -> RAPI.* BARROTE5 -> BARROTES.1194 CHANDI -> ALIEN DOT -> STARDAT.789.A GUESS -> WM/PHANTOM LBYNJ:DE -> TELE:DE PARVIR1 -> MAX.347 PCW:DE -> BIRTHDAY:DE SHOWOFXX -> SHOWOFF TECLA -> BARROTES.1303 ____________ KNOWN ISSUES 1. Files with the "-" (dash) character in the filename that are compressed in Zipped files will not be scanned by the on-demand scanner. 2. Windows 95 no longer requires MS-DOS memory managers. Using MS-DOS memory managers may cause VirusScan95 to falsely detect viruses in memory. To eliminate false warnings, remark (Rem) the memory manager lines from your CONFIG.SYS to deactivate them. 3. ScreenScan is not currently compatible with Windows 95 3-D screen savers or third-party ScreenSavers. A stand- ard Windows 95 screen saver must be selected and ScreenScan must be enabled in order to scan during screen saver operation. 4. After uninstalling ScreenScan, the screen saver will be set to None. You can reactivate your screen saver from the Display Properties. 5. ScreenScan's log file has a maximum size of 100K. If the file reaches this size, the oldest data will be deleted. To retain logging data, you should edit the content to keep the log file under 100K or save the oldest data to another file. 6. ScreenScan will stop scanning after it detects a virus and prompt you to launch VirusScan. If you have additional viruses on your system, ScreenScan will not notify you until the next time it activates. McAfee recommends that you scan and clean your entire system with VirusScan whenever ScreenScan detects a virus. 7. ScreenScan is designed to display the Centralized Alerting and Reporting settings as declared in the DEFAULT.VSC file. Actual configuration of ScreenScan Centralized Alerting and Reporting must be done through the procedures outlined in the Frequently Asked Questions section below. ____________ INSTALLATION * INSTALLING THE PRODUCT * If you would like to perform a "silent" installation of VirusScan, requiring minimal user interaction and using all default or "Typical" installation settings, add -s (i.e. SETUP.EXE -s) to the setup command when you install the product. Network Administrators can customize the silent installation by following the steps below. 1. Check in the Windows directory to ensure that a file named SETUP.ISS does not already exist. If it does, rename it, back it up, or delete it. 2. Run SETUP.EXE with the -r switch, (i.e. SETUP.EXE -r). 3. Select the components you would like to be installed during the silent installation. All responses will be recorded. 4. Finish the installation, and locate the file SETUP.ISS in the Windows directory. 5. Open the file using any ASCII editor (e.g., NOTEPAD.EXE) and delete the section titled APPLICATION. 6. Locate the section [SdSetupType-0] in the SETUP.ISS file and go to the line: Result=x where x is equal to 301 (Typical installation) 302 (Compact installation) 303 (Custom installation) 7. Add 100 to the above value, so that the Result variable is equal to 401, 402, or 403. Modifying this file will allow the installation to copy the VirusScan files to the drive where the operating system resides instead of defaulting to the C: drive. 8. Rename, back up, or delete SETUP.ISS on the first installation disk (floppies only). For CD-ROM versions of the product, you must copy the installation files onto the hard drive before taking this step. 9. Copy the new SETUP.ISS from the Windows directory to the location of the installation files. 10. Run SETUP.EXE with the -s switch (i.e. SETUP.EXE -s). NOTE: If you do not specify a "recorded" answer for all dialog boxes during the initial installation, the silent installation will fail. Also, the file used for the silent installation, SETUP.ISS, may not work properly across different operating systems. For example, if the silent install is generated for Windows 95, it may not work properly in Windows 3.1x or Windows NT. 11. When the silent installation is complete, you should reboot the machine manually. * PRIMARY PROGRAM FILES FOR VIRUSSCAN95 * Files located in the Install directory: ======================================= 1. Installed for VShield/Scan95/DOS/ScreenScan: README.1ST = McAfee information SCAN.DAT = Virus scan definition data NAMES.DAT = Virus names definition data CLEAN.DAT = Virus clean definition data VALIDATE.EXE = McAfee file validation program CHKVXD.EXE = VShield virtual device driver checking utility PACKING.LST = Packing list UINSTALL.EXE = Uninstall program WHATSNEW.TXT = What's New document VSUINST.EXE = Uninstall assistant UPDATE.MSG = Update message file AGENTS.TXT = McAfee authorized agents SLFSRVSW.EXE = SelfServe client program MCAFEE.SCU = Temporary SelfServe catalog file DELSL1.ISU = Uninstall file VALIDATE.EXE = McAfee file validation program WCMDR.EXE = Windows Commander program WCMDR.INI = Windows Commander configuration settings 2. Installed for VShield/Scan95: DPMI16.DLL = 16-bit DOS protected mode interface library DPMI32.DLL = 32-bit DOS protected mode interface library DUNZIP32.DLL = File decompression library file DZIP32.DLL = File decompression library file MCKRNL95.DLL = Library files MCUTIL95.DLL = Library files MCSCAN32.DLL = Library files 3. Installed for VShield: VSHCFG32.EXE = VShield configuration manager VSHWIN32.EXE = Detection engine DEFAULT.VSH = Default VShield settings 4. Installed for Scan95: SCAN95.EXE = VirusScan95 program SHUTIL.DLL = Run-time support library DEFAULT.VSC = Default Scan95 settings 5. Installed for DOS: SCAN.EXE = MS-DOS scan program 6. Installed for ScreenScan: SCRSCAN.EXE = ScreenScan program file SCRSCAN.HLP = ScreenScan online help file SCRSCANP.DLL = Library file SCRSCANR.DLL = Library file ScreenScan Activity Log.TXT = ScreenScan activity log MCKRNL32.DLL = Library file MCUTIL32.DLL = Library file Files located in WINDOWS\SYSTEM directory: ========================================== 1. Installed for VShield/Scan95/DOS: CDISSS.OCX = SelfServe library file 2. Installed for VShield/Scan95: MCKRNL.VXD = Detection virtual device driver MCSCAN32.VXD = Detection virtual device driver MCUTIL.VXD = Support virtual device driver 3. Installed for VShield: VSHIELD.VXD = Detection virtual device driver 4. Installed for Scan95: S95EXT.DLL = Shell extension Files located in the WINDOWS\HELP directory: ============================================ 1. Installed for VShield: VSHLDCFG.HLP = VShield help 2. Installed for Scan95: SCANEXT.HLP = Scan95 Extension help VIRUSCAN.HLP = VirusScan help VIRUSCAN.CNT = VirusScan context-sensitive help Note: WINDOWS refers to the directory to which Windows 95 is installed, not the Windows 3.1x directory. * TESTING YOUR INSTALLATION * The Eicar Standard AntiVirus Test File is a combined effort by anti-virus vendors throughout the world to come up with one standard by which customers can verify their anti-virus installations. To test your installation, copy the following line into its own file and name it EICAR.COM. X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H* When done, you will have a 69- or 70-byte file. When VirusScan is applied to this file, SCAN will report finding the EICAR-STANDARD-AV-TEST-FILE virus. It is important to know that THIS IS NOT A VIRUS. However, users often have the need to test that their installations function correctly. The anti-virus industry, through the European Institute for Computer Antivirus Research, has adopted this standard to facilitate this need. Please delete the file when installation testing is completed so unsuspecting users are not unnecessarily alarmed. _____________ DOCUMENTATION For more information, refer to the User's Guides, included on the CD-ROM versions of this program or available from McAfee's BBS and FTP site. These files are in Adobe Acrobat Portable Document Format (.PDF) and can be viewed using Adobe Acrobat Reader. This form of electronic documentation includes hypertext links and easy navigation to assist you in finding answers to questions about your McAfee products. Adobe Acrobat Reader is available on CD-ROM in the ACROREAD subdirectory. Adobe Acrobat Reader also can be downloaded from the World Wide Web at: http://www.adobe.com/Acrobat/readstep.html VirusScan and ScreenScan documentation can be downloaded from McAfee's BBS or the World Wide Web at: http://www.McAfee.com or http://205.227.129.97 For more information on viruses and virus prevention, see the McAfee Virus Information Library, MCAFEE.HLP, included on the CD-ROM version of this product or available from McAfee's BBS and FTP site. A ViaGraphix Interactive Anti-virus Training program also is available on the CD-ROM version, or can be purchased from the McAfee Web Site. __________________________ FREQUENTLY ASKED QUESTIONS Regularly updated lists of frequently asked questions about McAfee products also are available on McAfee's BBS, website, and CompuServe and AOL forums. Q: How do I enable McAfee's Centralized Alerting and Reporting? A: VirusScan v.2.0.8 or higher now supports Centralized Alerting and Reporting to a remote NetWare or Windows NT server running NetShield for Windows NT v2.5.3 or NetShield for NetWare v2.3.3. To configure this option on your VirusScan client, modify Scan95's DEFAULT.VSH and DEFAULT.VSC, and/or your custom settings file to read the following: Note: Administrators will need to configure the AlertOptions section in both the .VSH and .VSC files for complete Centralized Alerting & Reporting. Add the following lines to the AlertOptions section: Note: The AlertOptions section already exists in the .VSC file. You must manually create this section in the .VSH file. szNetworkAlertPath= bNetworkAlert=1 Where the is the path to the remote NetWare volume or NT directory. From this directory, NetShield can broadcast or compile the alerts and reports according to its established configuration. NOTE: The client must have write access to this location and the directory must contain the NetShield-supplied CENTALRT.TXT file. To send a complete alerting file identifying the system and user, establish the following environment variables or add them to the AUTOEXEC.BAT file. Set COMPUTERNAME= Set USERNAME= The alert file sent to the server is an .alr text file. Upon receipt of the alert file, NetShield NT or NetShield for NetWare sends an alert message to an administrator and/or appropriate personnel. Q: I would like to electronically purchase and download the latest version of VirusScan95. I don't feel comfortable giving my credit card information over the Internet and my modem is very slow. Is there a way I can purchase VirusScan via modem but download the product via the Internet? A: Yes. The first time you download VirusScan95, the McAfee Online Purchase Wizard will prompt you to select the transmission method you prefer to download and to transmit your encrypted credit card information. At the Transaction Connection Type dialog box, select Internet to download your order via the Internet. At the Security Connection Type dialog box, select Direct Dial Modem to transmit your credit card information via modem. Q: While downloading a licensed copy of VirusScan95, the installation was interrupted and/or canceled. Where can I find my licensed VirusScan files and how do I proceed with the installation? A: The files are in the VSint folder located in the Windows Temp directory. Double click on SETUP.EXE within the VSint folder to continue with the installation. Q: I have created my own Emergency diskette, how can I optimize it's performance? A: For optimal performance, create a CONFIG.SYS file on the boot diskette and add the following lines: [CONFIG.SYS] DEVICE=HIMEM.SYS DOS=HIGH Add the HIMEM.SYS file from the DOS directory or if you are using Windows 95 system files, add HIMEM.SYS from the \WINDOWS\COMMAND directory to the boot diskette. Note: For detailed instructions on creating an Emergency diskette, refer to the instructions outlined in your online documentation. Q: How do I scan multiple drives? A: #1 Enter LocalDrives or NetworkDrives in the Scan In text dialog on the Where & What property page. Click Scan Now and all LocalDrives or all NetworkDrives will be scanned. A: #2 VirusScan95 can scan many locations simultaneously. To do this, take these steps: 1. Launch Explorer. 2. Highlight the drives or folders you want to scan. 3. Right-click to reveal the Context Menu. 4. Select Scan for Viruses. 5. Click Scan Now to begin scans. Q: I moved a VSC file to my Startup folder. Whenever I turn on my PC, it launches VirusScan95, but it does not begin scanning. How can I make it start scanning automatically? A: You need to customize your options. Take these steps: 1. Navigate to the location of the saved VSC file. 2. While pointing to the VSC file, right-click to reveal the Context Menu. 3. From the Context Menu, select Properties. 4. Select the Options Tab on the property sheet. 5. Check the Start Automatically box. By enabling this option, scanning will begin automatically. If viruses are not detected VirusScan95 will automatically close and free up system resources. Q: When VirusScan95 is launched, how does it determine the default settings? A: VirusScan95 default settings may be found in the DEFAULT.VSC file located in the install directory. Q: How can I tell that ScreenScan is working? A: ScreenScan does not alert you when it is scanning your system. However, if you enable the logging option during your configuration, all ScreenScan activity will be recorded in a log file in the Installation directory. Q: Can I update McAfee's data files to detect new viruses? A: Yes. If your data files are out-of-date, VirusScan95 will prompt you to update them. If you have a modem or Internet connection, you can use VirusScan's new electronic update feature for easy data file updates. The data file updates are free for the life of the scan engine. Through the electronic update feature, you can also purchase one year of data file updates, engine upgrades, and technical support. If you need additional assistance with downloading, contact McAfee Download Support at (408) 988-3832. ______________________ ADDITIONAL INFORMATION The new Administrative Mode feature allows System Administrators to lock VirusScan95 configurations on users' systems. To use this feature, take the following steps: 1. Start VirusScan95 by double-clicking on the VirusScan95 icon. 2. Press and hold the Ctrl+Shift+Alt keys and double-click the magnifying glass icon. 3. Open the File menu. 4. Select Administrator Mode. a. Enter a new password. b. Confirm your new password. 5. Choose your configurations from the What & Where, Actions, and Reports tabs. 6. To retain these settings as an individual custom configuration file, save the file to the desktop or Program Menu for execution. Context-sensitive scanning (right-clicking) will draw upon the original DEFAULT.VSC configuration file and scan the selected item with the pre-established default settings. 7. To establish your configuration as the default setting, save the new settings by overwriting C:\PROGRAM FILES\MCAFEE\VIRUSSCAN95\DEFAULT.VSC 8. After saving your configuration and leaving Administrator Mode or closing VirusScan95, the optional settings will be locked and cannot be altered without knowledge of the access keys, hotspot, and established password. 9. To view and confirm your changes, restart VirusScan95 from the shortcut if you overwrote the DEFAULT.VSC file or from your saved configuration file (VSC). To alter your configuration settings or make additional changes, repeat this process. ______________ CONTACT McAFEE * FOR QUESTIONS, ORDERS, PROBLEMS, OR COMMENTS * Contact McAfee's Customer Care department: 1. Call (408) 988-3832 Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time 2. Fax (408) 970-9727 24-hour, Group III fax 3. Fax-back automated response system (408) 988-3034 24-hour fax Send correspondence to any of the following McAfee locations. McAfee Corporate Headquarters 2710 Walsh Avenue Santa Clara, CA 95051-0963 McAfee East Coast Office Jerral West Center 766 Shrewsbury Avenue Tinton Falls, NJ 07724-3298 McAfee Central Office 5944 Luther Lane, Suite 117 Dallas, TX 75225 McAfee Canada 178 Main Street Unionville, Ontario Canada L2R 2G9 McAfee Europe B.V. Orlyplein 81 - Busitel 1 1043 DS Amsterdam The Netherlands McAfee (UK) Ltd. Hayley House, London Road Bracknell, Berkshire RG12 2TH United Kingdom McAfee France S.A. 50 rue de Londres 75008 Paris France McAfee Deutschland GmbH Industriestrasse 1 D-82110 Germering Germany Or, you can receive online assistance through any of the following resources: 1. Bulletin Board System: (408) 988-4004 24-hour US Robotics HST DS 2. Internet e-mail: support@mcafee.com 3. Internet FTP: ftp.mcafee.com or 205.227.129.70 4. World Wide Web: http://www.mcafee.com or http://205.227.129.161 5. America Online: keyword MCAFEE 6. CompuServe: GO MCAFEE 7. The Microsoft Network: GO MCAFEE Before contacting McAfee, please make note of the following information. When sending correspondence, please include the same details. - Program name and version number - Type and brand of your computer, hard drive, and any peripherals - Operating system type and version - Network name, operating system, and version - Contents of your AUTOEXEC.BAT, CONFIG.SYS, and system LOGIN script - Microsoft service pack, where applicable - Network card installed, where applicable - Modem manufacturer, model, and baud, where applicable - Relevant browsers/applications and version number, where applicable - Problem - Specific scenario where problem occurs - Conditions required to reproduce problem - Statement of whether problem is reproducible on demand - Your contact information: voice, fax, and e-mail Other general feedback is also appreciated. * FOR ON-SITE TRAINING INFORMATION * Contact McAfee Customer Service at (800) 338-8754. * FOR PRODUCT UPGRADES * To make it easier for you to receive and use McAfee's products, we have established an Agents program to provide service, sales, and support for our products worldwide. For a listing of agents, see the file AGENTS.TXT, where applicable, or contact McAfee Customer Service for agents near you.