| Designed for
Flexibility--Allows you to choose how you want to be supported |
| E-Mail Support
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| Telephone Support
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| Intuitive User
Diagnostics Tools |
| PaqFax |
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Committed
to Lifetime Satisfaction: Support
tools that you will be able to use for as long as you own your PC
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| 1. Compaq Service
Connection: This
is a totally new style of Internet service which takes advantage of
"Push" technology to automatically send software updates
to the customer's desktop whenever they log on to the Internet. Every
time they surf the Net, the client software in their computer automatically
goes to the Compaq server and brings new updates to them, if there
are any waiting. |
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| 2. Antivirus
Software: Protect
all important files and information with the industry leading anti-virus
software. This software will detect a vast array of viruses and destroy
them before they can ever do damage to the customer's machine. |
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| 3. Remote Access:
Compaq is
providing customers with the latest version of Carbon Copy. This will
allow Compaq Support technicians to remotely access thecustomer's
machine while explaining everything they are doing and help them resolve
questions or problems quicker by reproducing errors, downloading software
updates and adjusting their machine with the correct controls. |
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4. Compaq Diagnostics:
Compaq
Diagnostics is an enhanced Windows Diagnostic tool that enables
Compaq Technicians or advanced users to run simple and efficient
tests to troubleshoot system difficulties or simply to get more
information about their system.
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| 5. Selective
QuickRestore: This
user friendly format will give customers the capability to restore
preinstalled software to its original factory condition. Now when
they accidentally delete drivers or applications they can easily reinstall
them in minutes. |
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6. Internet-based
service tools: Check
out the Compaq Technical Support Web site and discover a variety
of useful computing tips and timely software updates. Customers
can send us an e-mail if they have any questions about their new
Presario.
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| 7. One year warranty
with 7x24 phone support and 90 days on-site service (desktops only). |